I have been a loyal customer for nearly 10 years. During that period I have spent over $1 million on their IT services. They have reliably maintained my network and I have suffered zero data loss.

Up Time put a new speaker system into my restaurant. I knew next to nothing about speakers so I was a little worried but they made the process very easy. The owner, Tyson, is a very good guy and provides excellent customer service. He cares deeply about providing his customers with the best solution, and making sure everything is done right. They did a very good, thorough job, and left the restaurant cleaner than it was when they got there. Tyson has stopped by twice since to make sure everything is still working well. His customer service is unmatched.

I have worked with Tyson and his crew for more than a dozen years. I am a dentist in Bellevue and he and the gang maintain my office computer systems. My computers are always up and running--and my system has always been completely reliable from day one. When I talk to my dental friends, they are often complaining about their computer or tech issues. Since I have been with Uptime, this has not been my experience. When on the rare occasion we do need service, Uptime is immediately responsive to us and more often that not, they solve our problem over the phone or remotely within minutes or just a few hours. If a technician needs to come to our office, the are always available same day. Uptime is the best!

AWESOME!!! Uptime technical is always on their game, always really helpful for our team. If I have a questions and they dont have an answer- they will research it and get back to me. Drew is always prompt getting to the bottom of an issue, Nicole has juggled so many little things that can happen on any given day and helped us trouble shoot it. Tyson whom we used to work more directly with has found some great folks to help him keep us as clients up and running smoothly. Even when there is a slight blip in the day, Uptime has got us moving smoothly in a very quick fashion. Thank you, Everyone at UTS! I have seen disasters with other companies. SO, WE APPRECIATE YOU!! :)

Have used them for several years. Very dependable and knowledgeable . Focused on long term relationship and not just short term profit. Highly recommend their IT services.

I have 2 small businesses, and I have had UTS running my IT needs for a about a year now. Overall I have been extremely impressed. I needed to have my businesses run and focus on doing what we do, as opposed to worrying about the computer stuff, and UTS provided the perfect service. They told me exactly what we needed to buy, they managed all the purchasing, got it all set up, and keep it running perfectly. If there is ever a problem, I know that help is just a short phone call away and the staff is extremely helpful and responsive. Nothing seems to be too difficult for them. On top of the technical expertise, Tyson and the team are really cool and fun to work with, and total professionals. Everything having to do with IT is over my head but with them I know I never need to worry.

Love these guys! Always on time and they answer their phones!

First and foremost, you have a choice on how and where you spend your IT dollars. Let me give you a REAL world example going on during the week of June 6-10, 2016.This PC was purchase on July 15, 2015 and is not even a year old. Dell used the cheapest hard drive on the market to build this PC. Fortunately for my friend, it is still under complete parts and labor warranty.I debated about having my elderly friend “Mary” handle the service call with Dell. I decided to keep her PC in my trunk and handle the service call with Dell myself, rather than potentially put her through what might be a difficult process. I was right. My call into Dell went overseas to another country. Dell just could not handle the fact that Mary would not be able to communicate with them via email nor the fact that Mary didn’t have a cell phone. Regardless, after over an hour on the phone I was given an actual Trouble Ticket (case number). I was happy I didn’t have to argue with Dell about the service tag or warranty! I have no idea why it took over an hour to place a trouble ticket into their system.Several days later Dell Support called me via my cell phone (secondary number on the ticket) as Mary was not IMMEDIATELY available to them via her home phone. They then proceeded to run me through many technical steps (taking the PC cover apart, removing cables, booting into CMOS, running diagnostics, reading error codes, etc.). This took another hour and would have been too technical for Mary to complete. How complicated and difficult is it to interpret “Hard Drive Failure – Press F2 to Continue”?Dell finally came to the conclusion that the hard drive was indeed a failure (a $40 part) and sub-contracted the work to Unisys. The handoff between Dell and Unisys was done very poorly. Unisys did not have Mary’s home phone number, so they called me to set up a time!I could go on, but I won’t!The point is this… Do you really want to deal with this business model? Outsourced beyond all recognition of service where the support personal are so scripted that no one can think for themselves and no one takes responsibility? Anyone would be frustrated with this service.UTS builds the systems, the technicians that build the systems ANSWER THE PHONE! As mentioned previously, I’ve done major IT work for The Big Airplane Company and the largest city in Washington (20 years of it)… UTS has a backup/disaster recovery process using daily backup with different internal drives AND external drives that is rock solid. They have it down to a science and will go over the process with you. In my example above… Mary had nothing. No data to restore. This was due to Dell’s hardware build using the cheapest drive with no backup procedure.UTS uses 5 year warrantied drives for the main system.UTS also has an incredibly strong background in Microsoft Technologies (a partner) and server virtualization for small and medium business that is very cost effective. They know Hyper-V and how to set up remote administration extremely well. UTS uses remote VPN and desktop remote control very effectively. Call the phone number and a real technician who knows his stuff will be able to remote into your system while you are on the phone. If he doesn’t, then they collaborate together to figure out the issue and get back to you in a timely manner.Why not 5 stars? Simply, no company is perfect, that’s all. Five stars is perfection from my perspective. The owner clearly strives for perfection and is demanding and deep down cares VERY much for his clients. He will do (and make) things right for you.Please, PLEASE! Do not expect world class IT service at rock bottom prices. Stay away from the big IT “Box Stores”. Go with a team that is not single threaded where the technicians and system administrators work together and cover for each other to avoid a single point of contact situation for the client.

Testimonial from client: The team at Uptime Technical Solutions has been providing service to us for over 7 years.We rely on the quick service which is very important in the financial industry and appreciate the very personal service and attention.It is always a pleasure to work with the team and a relief to know that the work will be done in a timely and efficient manner. Ardeth A. HolloHollo & Associates, Inc.

Had an encounter with a guy by the name of Tigran Varosyan. Very unprofessional and very rude. I would avoid this place at all costs. Bad service and rude people! Tigran Varosyan is a very arrogant person and the company should get rid of him.

Three words to describe themKnowledgeableHonestReasonable

Garbage