Lester was great from beginning to end with the process of me getting an Apple Watch & AirPods. He went a above and beyond to exact customer service that was insurmountable! He greeted me promptly upon entering the store, took my time seriously and made sure I left a satisfied AT&T customer. Lester was very personable and professional the entire time and I definitely return to this specific location for any of my needs regarding my service. Thanks again!

I did trade-in. Melanie was my rep, she was very professional and knew what she was doing. It was quick in and out experience. Thanks.

My Experience at this store was phenomenal, Customer Service was Excellent. I went in and scanned the QR code and received a text message showing me I should be attended within 5 minutes. Indeed little before five minute Chris the store manager got me and said Joseph will help me with whatever concern I have. I was in to get an upgrade done. First of all I want to tell you Josephs manners in approaching this sale was very fantastic. He was not pushy he clearly explained all my options and I decided which route was going to take. He was very humble, attentive to my concerns and matched me with correct services. In my book Joseph went above and beyond serving to my needs. He was soft spoken and was very knowledgeable in the products he had to offer. He is A1 employee and should be given recognition in how he demonstrated his exceptional abilities in dealing with my situation. I upgraded the phones with no issues. Joseph indeed has to teach other folks how his style works best with approaching the customer. He could become an exceptional trainer who will make this store No.1 in this region. So anyone who goes to this store ask for Joseph and I promise you he wont let you down. Hats of to you sir. I wish you great success in your future endeavors.

This review is for Felicia and Jalen. I hope this review makes to the owners or management team . Jalen and Felicia gave one of the greatest presentation ever

Make sure you ask for Melanie! She was amazing, super helpful! And will give you all ins and outs to save you money! She wasn’t even supposed to be our representative. But she stepped up and helped Me and my sister, and I am so happy she did, cause she was great! Really informative and helpful too! And I am in love with my new phone, and saved as much as I could with her help!

Jah was exactly who my life needed that day. An absolute pleasure doing business with her. Give her a Star Award! She listened to me and understood my needs without a doubt in her mind, I had total confidence in her. She never gave up trying to get me to that comfortable spot with my new investment. I really appreciated her patience and know-how.

Im currently at the store having to leave this unfortunate review. My brother bought me an iPhone from a different corporate AT&T store. Turns out, they gave us the Pro Max instead of the Pro. We came to his corporate location to initiate an exchange and immediately we were faced with a rude associate, Melanie, (curly hair in picture) with absolutely no sense of willingness to help. With her condescending tone, she kept repeating over and over to my brother and me that there was going to be a restocking fee. We get it but it would have been nice to have a friendly tone and try to get us some help on a manager/ supervisor level (which was what we were asking for). The manager, Romaine, came out to help us. No formal apologies about his associates behavior & still have to pay the restocking fee. No trying to go a little bit above and beyond to have corporate at least try and waive the restocking fee.Message to corporate AT&T: If you are in the customer service business, and your employees dont have the foundation or baseline understanding of how to handle difficult situations, maybe they need additional training. Or shouldnt have been hired at all.

Andy Huynh was such a big help today setting up everything today. He was patient with the kids running around, tentative to all of our questions. Such an easy experience with him. Thank you

I believe her name was Jah? Very nice, professional, got to us quickly! I knew what I wanted & she helped get me what I needed. I was there maybe 15mins. It was perfect, in & out super quick! Thank you!

Brian Rodríguez was super patient and incredible helping us set up our mobile, TV, and internet accounts plus all the mix ups we had. He sat with us for hours and explained everything. Ask for him when you go!

My experience was top notch and full of good vibes and energy. Shannon was friendly helpful and full of knowledge. He helped take care of my initial reason for stopping in and even got me a better deal than I initially thought I would be getting. Hes definitely an asset to the company and his customer service was excellent.

Excellent service very knowledgeable staff took care of my needs. Brian was absolutely amazing will be back

Awesome experience upgrading my phone! Highly recommend Andy. He walked me through the entire process and answered all of my questions.

Shannon was THE BEST!... Very helpful, patient and knowledgeable. Not to mention honest, which is hard to find in sales. He made sure we got the best options with out breaking the bank!! We will definitely be back thanks to Shannon! A++

At the this location now upgrading 2 phone lines with 2 new phones. Did not have to wait long to be seen. Shannon was very helpful & knowledgeable with offers & phones. He was very patient with us being here over an hour setting up our new phones. Very pleased with the service we recieved today.

Upgraded one of my lines with Melanie. She was great assisting through the process. She was very thorough in making sure everything was done correctly and that we were all setup on our device before leaving the store. Very helpful!

Excellent customer service.The staffs are super helpful and friendly;they are willing and to answer the most foolish of your questions 😁.They offer great deals on mobile phones and other accessories.Did I mention,they don’t charge installation fees when you sign up as a new with fiber 100 to fiber 1000 on Direct TV .The environment is super accommodative with soft comfortable chairs and large screen displays to make you feel at home 🙂This office is located right next to Starbucks and across the street from Verizon !

Melanie has taken care of all my accounts as well as our family for at least five years. She is very proficient and professional in representing AT&T with their brand. I was in the store earlier today to add another IPad to our corporate account, and she makes the process painless. I would highly recommend her for any of your wireless communications needs.

This store had a great staff that worked with us in switching to AT&T. Melanie was very helpful and patient as we muddled over all our options. Overal, we had a great experience and the service has been outstanding since switching to AT&T a few days ago. Highly recommended!

Customer service is not there priority here. No restroom for customers to use here.

Melanie was extremely helpful with my family as we created our phone plan. She was patient as we discussed possible phones we may want, what phone plan, and a variety of other things. She was knowledgeable about all the plans, the phones, and the discounts we could receive or what ones we may qualify for to look into. Getting new phones was easy and as quick as it could possibly be!

Went in this morning to ask questions about our wireless account. Dealt with Troy, honestly the WORST customer service Ive ever dealt with. Did not try to diagnose our issue or try to help us. Told us we have to call the help line. Should get retraining on how to deal with customers

Shannon Easley and Jalen Surles gave Great customer service, good price, will recommend to others

Was able to upgrade my phone very quickly. The representative also took the time to make sure my new phone was set up properly.

Thank you so much Melanie, for taking the time to let law eforcement get better deals on phones and new services. Thank you so much.

My husband and I went into this store to get some help and Melanie helped us. She is phenomenal! She was very knowledgeable about everything and also helped us get our phones transferred over with no problem at all. She is the person you want to ask for when you go visit. She is the best!

Serita at this store is wonderful. She is so knowledgeable. I have never been in an AT&T store and had someone answer all my questions without having to ask another associate. So personable and spot on with her way around an iPhone.

Had a very pleasant experience with this store! Melanie was friendly, informative, and very helpful with upgrading my phone and my plan.

This is not a review of the store. Sure they are nice. An AT&T rep convinced me to swap from Verizon. They promised me new phones, 1500.00 in bill credits, and a 25% educators discount. I told the agent I only wanted to upgrade 4 of 5 lines sad she convinced me to go ahead Port my lines and then wait until after the apple of it and the iPhone 12 is released to upgrade all of my lines in one time. I asked are you sure I’ll still be eligible for the upgrade and she said yes. So I ported my existing lines. When I went to upgrade the lawn Tuesday they said I was not eligible. They said the only way I can get new phones must to get new lines. I got new lines but then I didn’t get my 1500.00 dollar bill credit and my new bill was 400.00 not 172.00. Needless to say within two days a swap back to Verizon and kicked to AT&T to the curb. AT&T is useless. That quick swap cost me over $400 and I had to trade in my ok’d 8plus and they kept that. Never again. If I were wealthy I would file a class action lawsuit. I know I’m not the only one that’s been lied to by AT&T.

To the supervisors of this corporate location,I visited on 3.7.21. Only to be met by Melanie who was very unwilling to help our situation before we even finished explaining our reason for the visit. Furthermore, attempting to dissuade us in our efforts to receive the support we needed due to her lack of desire in providing customer support. Not only is she rude and dismissive she has no qualifications to work a simple entry level service job with her attitude.My visit with att corporate location at Cumberland was friendly and professional. However, they provided me with the wrong phone. We visited the Mall of Georgia corporate location to get the situation remedied. My experience here was the very opposite of professional service. We should not be treated with annoyance as paying customers with ATT for over 15 years. Never has this happened before.I was forced to call the Cumberland location because of Melanie’s unwillingness to aid me. I was told by the representative who aided my initial sale would leave a note stating the error and restocking fee would most likely be waived as a bill credit. Simple. Understandable. And most of all personable. This is the service I’m used to from ATT.I was passed off to Romaine who stated he is the manager. Refused to provide a business card and simply wrote his name on a slip of paper. Then tried to justify his associates behavior through insulting my intelligence on what good customer service was. Had to repeatedly explain to him that the problems we had were not due to the att policy of charging a restocking fee, instead the rudeness and inappropriate behavior. Yet, still remained unapologetic and arrogant.Please review the employees at this location and notice why your reviews are only 3/5 stars. I’m sure it would be worse if customers could provide 0/5 stars as a rating. Unfortunately, I have to give at least 1. Very disappointed not only in ATT but in Melanie and Romaine for not understanding the human condition.

No not go to the store unless you make an online appointment first! This store good, but they are sales. Corporate office is the problem. Tmobile is cheaper on plans and better service

Invisible (5 of them) customer service representatives. Hmm. No customer service at all. Did I mention the customer service doesnt exist ?

Wow!Beware, do not give you name and go sit outside or in you car. They will take you name say you are number 2 in line. Then they will not come get you. Worst service ever,Good news, T-mobile and Verizon are just down the road and they have much better customer service.

I waited for 30 minutes in my car for someone to come help me because this is what they said they were doing. No one came out and I had to leave for another appointment. Also noteworthy when I was greeted at the door I saw other customers being helped inside the store. This seems like a very unorganized way of doing business and not at all good customer service.

If you need assistance at this particular AT&T store, we highly recommend asking for Melanie Bolen. Or better yet, call and make an appointment to see her. She is an extremely helpful and knowledgeable rep and will respect your time by being efficient. She has assisted us several times now when we were adding lines or needed a phone upgrade. Melanie is the best!

I have visited this store numerous times and always have had great experiences. Unfortunately, I cannot say the same for this last visit. Granted I typically never leave a review however, when I have a negative experience I most certainly will. This morning I visited the store to upgrade my sons phone. I worked with Melanie, when I say she may be the most unfriendly human Ive come across, I mean it. That may even be an understatement. She seemed to act like I was a hassle to deal with and made me feel somewhat worthless when I was asking questions. She then has the audacity to answer her phone in the middle of our transaction and what appeared to be talking to a new customer by the looks of her asking for address and private info right in front of me. Im assuming AT&T employees work off commission and Im not sure if certain sales pay higher or not. If I ever return to the store I will specifically ask to not to work with Melanie. I recommend you all do the same.

The store manager is beyond rude! She was literally yelling at me and refusing to assist me with my exchange.This company needs to get it together. I bought a phone and it was defective, they refused to exchange it and tried to warranty it for a refurbished one. Care finally agreed to help and this store refused, and went against the companies rules.Don’t come to this store, go anywhere else but here!

Worst AT&T store ever. Wait for 15 mins for them to tell you there service is out can’t buy a new phone. Wow and the guy was very rude needs not to be in the service of helping customers. This store is definitely two thumbs down. Do yourself a favor don’t use this store location.

Reggie was knowledgeable and fast. He displayed excellent customer services and helped me to fully resolve my issue.

Great experience!! Quick and efficient!! Safe Covid policies. Anthony was very nice and helpful!

AT&T Absolutely Awesome! Kathy Hutchins, you’re amazing at what you do. I’ll keep coming back to see you as long as you’re there.Absolutely the highest level of customer service I have ever had!Best,Jonathan

I waited for an hour while the person I was supposed to be working with helped everyone but me. After an hour of watching him help other people I asked for a manager. The manager said he didn’t know how to fix or help the situation and if I wanted further help I could speak with the person I was already dealing with. An absolute waste of time. This AT&T store is just ridiculous and the “manager” is a joke.

Excellent customer service 👏 by Andy.

This place is absolutely a horrible store the store manager shareefa as you can tell by her name was very disrespectful to myself an a few other customers that walked out behind me for the same reasons she is very unprofessional and has no customer service skills whats so ever i tried to ask a simple question after upgrading 6 lines and purchasing all kinds of stuff she completely ignored all of my concerns she is definitely in the wrong position especially for a huge brand like att you might need to screen who your hiring slot better i will never do business with this location again

Troy was great and very helpful. I had the most positive experience ever!

Satisfied with AT&T staff member who helped us.

Irma was legit the most helpful employee I think Ive ever had with like... anything. She was so polite, professional, laid-back, and a great conversationalist. She helped me out with a phone problem that I had been to so many other AT&T stores to try to fix, and she did it in a very short and reasonable amount of time. Definitely the best experience Ive ever had at any phone store period. This experience made me happy to be an AT&T customer and I will definitely come back to this location next time. Thanks so much to Irma and the whole team at the Buford location! Once again, thanks so much for the help and wishing everyone there the best :)!

Not happy with the service provided. Couldn’t hold up to their own words. I appreciate the manager accepting feedback and promising to improve but from my point of view, damage is done.

Taking safety precautions to take care of their customers!

Great staff! A very busy location, so time it right. We got there in a Sunday about 10:30.

Very bad services, I go to this store check in to get a new SIM card and they told me waiting in the card until they come over to get me. I’m been waiting more than 30 minutes and no one come over. And went back in the store and they took some one over me. Never come back here anymore.

Melanie helped me upgrade my daughter’s phone. She was very friendly, professional, and helpful. She knew I was short on time and I was in and out within 10 mins. Thank you for all of your help!

No public restroom. Very bad customer service.

I came in and they gave me what I wanted. They gave me a great price too!😁

The sales person IRMA RAMOS is an excellent professional.

The guy that was helping me was very nice. However I am not happy that over the phone they said going into the store that they could add the old number to new phone and delete the new #, but the gentleman said that they couldnt do it and we would have to call in to delete the phone #.

My Sales Rep Melanie was on point handled all of my concerns. She was attentive and professional, porting my phone line, seamless. Excellent service!

I walked in with an idea of which phone I wanted to upgrade to and needed it done fairly quickly. Romaine was sent over to help me and he was great. He understood I didnt have a lot of time so he didnt spend it trying to sell me additional services or products which I really appreciated. He was also easily able to answer all of my questions and give great recommendations.

Came in to dispute a charge that had accumulated over a few months AFTER our contract was done. The bill was for almost 300 dollars and when we went to speak to a representative he was rude and unprofessional and for every question we asked related to the bill and why we had it he said I dont know (his name is Maurice) and could not explain how after the phone being off for months we were still being charged and said that just because the contract was up didnt mean that they were going to stop charging us EVEN THOUGH the phone had no service. So I tried to dispute it with a pathetic excuse for a manager named Grey or Greg and was also rude and unprofessional towards me. I asked another employee to see the store managers business card as I was walking out and she went to Grey to ask for one. He refused and made me come and ask him and again refused to give me the card claiming to be the store manager (although another employee insured us he was not) Ive never in my life seen such unprofessional employees. No wonder you people have less than 3 stars. This place is a joke.

Troy was great!! He was patient, professional and very attentive to our needs. Ive been to this location twice so far and both times I received exceptional customer service. Thank you!!

My first review!If you enjoy circus shows, you should come to this AT&T store. I came to this store 3 separate occasions and had memorable experiences for all of them. FYI I came to trade in an old iPhone.For my first occasion, I came to this store around 8pm to get an estimate of an old IPhone 8+. As I am writing this, Google shows that the AT&T closes at 9pm. One of the employees told me that the store was closing soon and couldn’t get my estimate because it would take roughly 30 minutes (if you do the careful math, it would be around 8:30pm). Not to get ahead of myself, but on the third occasion, it actually only took 5 minutes. So it was nice to know that my estimate request got somewhat denied and wasted my time coming here.My second occasion was with this employee. We’ll call him Larry because I don’t want to expose him and seemed like a pretty decent guy. So I brought my old IPhone 8+ to get an estimate again. He brought up a $300 trade-in promotion for the iPhones that seemed great. I had a small crack on this old phone of mine and showed him because it concerned me thinking that the value would go down. He looked at it and said that I would still be able to trade it in fully for that $300 trade-in promotion. It sounded great and I told him I’d come back to him sometimes this week to get a new phone.My third occasion was great too. I came across this employee (sadly I didn’t ask for his name but we’ll call him Richard) since Larry wasnt there. I mentioned the offer that Larry told me about and Richard told me that this $300 trade-in promotion that Larry brought up ended roughly 3-4 weeks ago. So that was a bummer since I found out my phone was only $90. I ultimately decided to just not get a new phone after all this.Overall, I had a memorable experience and hope to never leave a review better than this one. I learned that people aren’t liable for his or her own words. Come by if you want a good time though.

The young woman that helped us was very good but we had a problem with one of our phones so I took it back the next day. A different girl waited on me and told me to file a claim and wait for part I needed all this happened in less than 24 hours why couldnt she just get a new screen protector from stock and fix it

This store has given me great, quality service in the past. However, this time the individual helping me, Anthony, made me feel really uncomfortable. He barely spoke to me the entire time, and added the extra insurance to my plan without asking me. I’m not looking to be treated like a queen here, just a human being looking for help to get a new phone.

Everything was good other than the guy that was helping me

Customer NO service. All they do for issue is place you on phone or website. Thank for not helping more

For being in wireless for over 3 years. Customer service is definitely NOT their priority. What makes it even more unprofessional that a rep went to the person THAT CAME AFTER ME then asking who came in first. I have always been one in customer service whoever came first goes first unless TOLD BY CUSTOMER OTHERWISE. I rather go back to T-Mobile where customer service is treated better. I wouldn’t come here for help or services.

Lazy Manager seated doing Nothing whit Customers waiting

The representative that took my call was rude and would not give his name. Was on hold for over 5 minutes. Phone customer service is lacking a lot. Will be looking for another store location.

Great customer service. Very nice representatives.

Anthony was very nice, so this review, unfortunately, has nothing to do with him or this specific location.When we signed up for AT&T home internet over the phone, the representative added on phone service that we expressly refused. Multiple phone calls (hours on hold) resulted in the issue not being fixed, so I went to the store hoping they could help.Anthony was very kind to stay with me while we called customer service together. All told, it was about an hour on hold until we were matched to the right department. In the end, that repsentative also told me that there was nothing he could do to fix the problem, but that I needed to wait a few more days and then call back. At that point, the new representative should be able to (magically?) fix the problem.The root problem is that cramming undesired services onto telecommunications bills is an illegal practice going back to the 1980s. For many, including AT&T, it is a standard business model. The fines are nothing compared to the money that can be made from duping customers who dont scrutinize their bill and then spend the time to accomplish the herculean task to fight off the charges.The best part for me was being told that if I just wanted to pay for the services I never ordered and close the contract, there would be a big early termination fee. It was at that point, I gave the phone back to Anthony (who was, did I mention, a really stand up individual) and left the store.Tl;Dr all the other stories you hear about AT&T being horrible are true. However, this particular store is no reflection on that.

Buyer be aware!!! These so called “SalesPeople” will lie just to make a sale. The communication was a lie to get me to buy a watch. GREAT DEALS. only 10 bucks a month. Well for the last 6 months I’ve been paying 300 plus a month on a phone plan that was only made to be 130 a month. Total bs and AT&T want to fight me like I’m the liar here....

Kayla was THE BEST!!!! She stayed way past her time to finish helping me and she was so pleasant and friendly throughout the entire process.

Always super crowded, can never get good service. Last time I went I stood at the front for a good 15 minutes without anyone greeting me or putting my name on the wait list, so I just walked out and went to a different AT&T.

Great and fast service. Comfortable store

Unbelievable that customer service is still this bad with AT&T. Ordered online to avoid hassle and ended up wasting two hours without even getting my item. Irma was nice and trying but they have systemic issues and a manager who doesn’t value business customers and understand their needs.

This store always has rude employees. Everytime we go in there and talk about our issue their response is always, There is nothing we can do about it, you will have to call customer service. They lie about their promotions and give false information every time. I guess this company trains their employees to lie to their customers and steal their money. Im glad I switched to T-Mobile.

I have never dealt with a company that is so useless and never takes responsibility. I was told by att to take paperwork up to corporate store to show i had returned the 2 phones bc for some reason there system does not show they were returned. Already upset bc since switching I have been at store in person for 30 hrs and over 12 on phone to fix what was promised by att. I finally get a great employee on phone she promises to fix it all. But to take paperwork back to store to show the return so they could send to main office. I was told that they had no where to send when got to store and that I would have to go back to store where originated. Told them that I was not that this is where I was directed by customer service. I was asked to leave bc I was a little upset bc I had to drag my 1 yr old out to do something that should have already been done. I am sorry but no one what so ever should go to att. They are horrible and never go thru with what is said. I am thankful for the one agent on phone but as a company while they are crooks and liars that take advantage of veterans and just anyone that they can. Please avoid at all cost

Got Mom new phone, flip to smartphone great help moving contacts

Spent 1 hour trying to switch to the credit plan (not prepaid)They were not able to pool my CS.After 40 minutes they were able to pool it, but their app hanged. (which means another 20 minutes to pool CS).I asked can I do by my self on the internet and they said yes.Actually it is not. I have to go to meet them once again.I expected better service from this company.

ASK FOR SERITA!!! She is amazing!I was having an issue with switching a number on one device on my acct to another device on the same acct. I was told by a clueless associate at another store(another area) that it wasnt possible, she actually didnt want to go through the process.Lo and behold, I came back to Serita because she was so helpful in the past. She went the extra mile and fixed everything up as needed.

Was helped by Urma and she was very quick, knowledgeable and courteous.

Bad customer service after sale was made. Throughout the upgrading process, Britt was very helpful and felt like she was working to get us the best deal. But I still would not recommend going here. Went to upgrade 3 phones on our account to new iPhones. Was up sold extra screen protectors “guaranteed” to not peel up around the edges. Two of the three phone protectors seem to be working fine, one was peeling and bubbling around the edge. Went back the same night, was told to wait and the protector would fix itself. Went back the next morning, they replaced it “as a courtesy”. Within 5-10 minutes, the replacement was peeling. Went back for a FOURTH time, was told there’s NOTHING they could do. They wouldn’t return it, exchange, offer something else. Also, the prices here were DOUBLE AT&T’s online prices for accessories and cases.My solution for the protector—call the ZAGG company line. Was justified that it was probably the iPhone had a curve or bend in the screen (again, was a brand new phone and was told at the AT&T store that there was no way that the phone could be curved when asked if that could be a reason the protector wasn’t sticking properly). The company is replacing the screen with one that has more flexibility and should actually fit correctly on my phone.Would not recommend going here. Just order online and buy accessories through other sites.

Great service! Thanks for helping me get my direct TV password re-set

Great location pay bill good service.

Great place for all your Entertainment needs.

They give real attention to the customers, good place to get cell phone.

Had to go in there and buy a phone unexpectedly due to mine crashing. I went in needing help and was treated pretty rudely by some female I wish to God I would have caught her name. I left But then A-day later I had to have a phone so I went in and talked to a guy named Jonathon of who actually was polite and seemed to care while selling me the S9 plus. Went back yesterday with a concern and some other girl representing her self as the manager was equally as rude as the first girl. She basically talked down to me a acting as if I was an idiot and just offered me a refund on the screen protector to get me out of the store. I witnessed she did the same to a lady looking for her missing charger. I truly wish I could review the guy Jonathon that sold me the phone as he would get a 5 star but unfortunately it is for the store.

Wow, where do I start? Every single employee that I have come into contact with has been beyond incompetent. You sent us three separate bills in three days, so I came in to this store to get to the bottom of why this happened. The white guy with the knee brace (did not get his name) should honestly be fired ASAP. He could not answer a single question, lied to our face, and the only solution he had for us was dialing customer service and standing there (not sure if its arrogance, laziness, ignorance, or a combination of the three). Unfortunately, we cannot move on to a better company because of our contracts. The day we are released from AT&Ts tremendous incompetence will literally be the happiest day of my life.

Best customer service I experience from AT&T, Melanie really help me with my internet service, answered all my questions and got me set up for service.

Usually busy. Best to make am appointment if you dont want to chance waitting. Unfortunately they dont have a tech there to help with phone problems. Everything else they will try to assist you with.

Bad customer service. I went in two times to resolve a issue and they treated me without respect.

My experience at AT&T was Awesome the representative was extremely helpful.

Got my note 9 here and the staff were very helpful

Payment kiosk still broken, OCT 19, NOV 19, & still in DEC 19, No one wants to wait in line to be solicited or upgraded!!!

Irma was very effecient & a pleasure to work with.

The staff are nice and are helpful. They had a good selection of devices as well.

Nothing like this place used to be, it’s now a nightmare. I’ve been here a few times with set appointments and still had to wait over an hour. Rude as hell and no customer service.

Awful customer service!!! I felt completely ignored...got a few eye rolls, but every employee dodged us like the plague...Now we are happily with Sprint!!!

Had to use the restroom while conducting business and can not use it, bad service

Frustrated with the customer service. I received an iPhone X in the mail from them and tried to activate on my own. There was an issue with updating the OS and so it began a restore, then update. The phone had an unexpected error and would freeze during the firmware verification.I went to the store since I didnt even have a working phone after the new phone was activated it disabled my old one. While they were able to change the sim card (essentially reactivating my old phone), they did not offer any other solutions other than take it up with apple. I just bought a 1,000 dollar phone from you not but 4 hours ago and it isnt working and you dont have the decency to take it back?!? Instead you put the responsibility on the customer to make it right. I hate that there is a lack of better options out there for cell phone providers.ATT customer service at this location is hot garbage.