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Joes Service Center
1602 Elmwood Ave, Buffalo, NY 14207, United States
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Joes Service Center

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Gr
Review №1

I went in recently looking for a diagnostic, as my car had a check engine light. I told the person I spoke to that I wanted a quote, as I was confident I could fix it myself but their website hinted they had the most reasonable prices around.They took it in and said they’d give me a call/quote before operating on the vehicle, and that it’d be ready by 4 that day. I received a call around 6, saying they were done working on my vehicle. I never gave permission to operate on it.I arrived around 630, and they said they were almost finished completing paperwork, and to just stick around a few moments. I stood in the shop for over an hour and a half (until after 8PM) while paperwork was being done. I got the paperwork, and they explained their may be an issue with my vehicle’s thermostat, so they filled my coolant up. I was charged ~$150 for having my coolant filled up and them using the diagnostic tool. I never would’ve agreed to such a steep price for having someone fill my coolant and drive my car around the block.This also did not fix my problem. I did not return because, if it costs $150 to add coolant, I couldn’t begin to imagine the cost to replace a thermostat.In summary, I was displeased with my experience. The price did not match the labor in my eyes (adding coolant..?), and it was a significant wait. I ordered a thermostat for $25 and fixed it myself in less than 30 minutes, solving the problem. Two stars instead of one because they were at least kind people.

An
Review №2

They fixed my car on time (actually very quickly) and were fair priced, honest, and trustworthy! For once, I felt great leaving an auto place! I have had many bad experiences at other auto repair places that left me feeling ripped off and suspicious. My auto repair experience at Joes was fantastic!

Ja
Review №3

The best auto shop and you know it baby❤️

J
Review №4

The guys at Joes Service Center are the best. They are trustworthy and I know theyre going to give me a fair price. They also provide transportation to/from home while my car is in the shop! Locally owned and operated. Friendly and professional.

Af
Review №5

Had a sound coming from the rear of my car, went to two other places who didn’t even bother to check. Decided to come here and in no time they took the car for a test drive, told me what the problem was, problem solved in no time. Highly recommend!!! Really friendly and cool people.

Ja
Review №6

Quick and easy service, my family has been attending their services for years and has always gotten reliable results

to
Review №7

Great timely service with care

Mi
Review №8

My car smell like gasoline and I went there to ask them to help me out they take a look at it and in top of that he ask me to come on Tuesday to bring the car like that he can look at my car and find out what is the problem he was very respectful and very professional thank you I will bring my car there to get it fixed because the way they treated me was a professional way and very very caring.......yes I like this place

Pa
Review №9

I have been going here for 10 years. I have had great service. They are honorable and I have never felt overcharged or that I was trying to be sold something I didn’t need. That is why I always go back. They are friendly and communicative as well as prompt. I have also sent my daughter here when she lived in the city. I believe in supporting locally owned shops. I am happy to be a customer at Joes.

Ch
Review №10

This is a locally owned and operated gas station and auto repair shop. What I appreciate most is the customer service. They will drop you off and pick you up while they fix your car and they pay attention to details.They also have fresh snacks inside and know the neighborhood in case you need directions. Try getting that from a gas station attendant along most major roads in the US.

Co
Review №11

Love this shop. Ive used them for about 15 years. As a sales rep I sold to 3 mechanics and I used all 3. I still get my non-collision work here more than half the time and I use the other guy about once a year. Stand up fellas.

An
Review №12

Mark is an excellent and honest mechanic. He keeps me updated on how to take care of my car and reminds me when to bring it in for service.

ma
Review №13

I have an older SUV and I always bring it into Joes Service Station for repairs and tuneups. I have always been treated fairly and I find the staff very helpful. They are always able to get my vehicle in for repairs and I am always surprised how well and reasonable the repairs are done and very affordable. Everyone on the staff is very friendly as well. They are also a great gas station as they have newer pumps and they are open late.I live far from this station and will continue to bring my vehicle there for service. I have had major and minor repairs done and have been more than satisfied each and every time. I recommend this business to anyone looking for a shop that is honest and trustworthy.

To
Review №14

Great service! I was able to pick up my UPS package that was delivered there because I wasnt home

Na
Review №15

I got a voicemail stating that my package has arrived at this location from a man named Cedric or Patrick the message was not clear. I sent my fiancé to pick the package up, they claim they have no package under my name but the individual who called stated my name very clear in the message. I proceeded to ask what procedure I should take and who was this individual who called me.The man on the phone consistently cut me off and was deep breathing as if I was an issue and a waste of time to speak with. Claimed he had other customer to take care of and hung up on me as if I’m not a customer myself. I don’t understand why this would be a UPS access point if they are not capable of correctly organizing packages and keeping track of who is making phone calls for a package they have not received.Then place me on “hold” to tell someone else they don’t have time for stuff like this and if it’s not there it’s not there. If you cannot handle so much clientele and the pressure of so many customer why take the responsibility of a access point for ups.The fact you are attempting to blame this fiasco on miscommunication between my mother and I is ludicrous. Regardless of what is taking place in your establishment at the moment in time, your staff should be well educated on very simple task, for example locating a package currently there and locating information on packages that have left. Your staff had no recollection of my package. I am aware of the area and how small your establishment is, not more then 4 people tops can fit into your purchasing goods area. So McKinley highschool is no excuse. Once again don’t take on such a huge responsibility on maintaining people’s purchased items if you can’t already handle the environment around you. You are some contradicting individuals. Your immediate response is to blame it on miscommunication with my mother and I but then state the high schoolers is what made this so difficult and apologize for it. Your staff has contacted me prior to inform me you have received my package, but being the ones in possession of my property, couldn’t inform me when it has been picked up by an individual who is not listed on the package. It doesn’t stop here. THEN when your place of business find out what has occurred with my package, you would think you would call me correct? WRONG! Your staff contacts my mother to inform her of my review and request for it to be taken down, as if I am a child and cannot be contacted directly. I am very capable of holding a conversation and discussing the situation in hand. Then your staff attempts to contact me after speaking with my mother as if it is not MY property. And for future reference, which you should already be trained on, it is not resolved until the customer says so.

Da
Review №16

Asked how much a 5 bolt skid plate would be to install he said 50 dollars when I went to make appointment he said it could be more of It takes longer no problem can I bring my car there Im 5 houses away to get a exact price no Im busy park your car there Im 5 houses away Im not leaving my sports car in your parking lot till your ready and did not appreciate the attitude and no cars where there waiting

Ja
Review №17

Dude is awful and pretty much a straight racist, will never go here again, I was never a customer of this awful place, and Ive never interacted with them andaiInever would willingly choose to but I have witnessed many times their racial biases towards African American teens and those waiting at the bus stop, I wont even get gas their anymore, its pitiful, Im sorry I had to edit this post to clarify for everyone out their since they felt the need to respond

Da
Review №18

If I could give this establishment 0 stars I would. Very unprofessional. I went in there today to get a package for my fiancé and the 2 employees there were very rude. I first asked for the package and gave my fiancé’s name and they told me that there wasn’t a package even though someone left a voicemail for my fiancé saying the package was there. Then I went back in after walking out asking for Patrick, the guy who left the voicemail, and both employees looked at me like I was stupid. As i’m talking to the employees i’m on the phone with my fiancé and the employee asked me to go outside if i’m gonna be on the phone because it’s messing with their “phone waves”? That doesn’t even make sense. Poor staff.

Ro
Review №19

I had about $1500 worth of work done at this garage almost 2 years ago. One of the parts replaced was my alternator, they supposedly put in a brand new one and now said alternator is not working. When I called and asked about the warranty on a brand new alternator I was informed that its only 90 days or 3000 miles; anyone else see something wrong with this picture??? Never again, especially froom a place that charges $100/hr for labor!!!

Gr
Review №20

They fixed my tires and reprogrammed the tire light which had been on for a long time. A chain place told me I needed all new tires and nitrogen air for $700 but all it needed was new tire seal, re-balancing for less than 100!

Ma
Review №21

Had a flat and asked to have an old unused tire mounted on the rim to replace the flat. The shop manager refused, said since the tire was more than six years old he said it was illegal to mount them because rubber can break down over time. Turns out there is no law and that its simply a guideline to follow. I could have really used the help at the time. I feel as though the manager could have offered to mount it with the advice to get it changed as soon as possible.

Er
Review №22

Get gas here often. I want to know do you do rocker panel repair .I have 2005 Crown Victoria p71. The metal under the panels just started rotting out there. What am I looking at price range wise?? DRIVER AND PASSENGER SIDE.

Ta
Review №23

Brisk products are 99¢ not $1.25 they are not taxable nor is there a deposit on them.

Review №24

Awful....100$ for labor. Mechanic was lazy and condescending. Made a bad day into a terrible one. So disappointed

T.
Review №25

Battery died after refueling during Winter Storm. Asked for jump and was told $10!!!! Reason: because they use their battery booster. I just spent $50 filling up... Never coming here for so much as a pack of gum!!!

Ch
Review №26

Horrible the mechanic has a crazy attitude and bad customer service doesn’t talk to you like a human being I got my breaks fix and hours later he call me saying a break leak which he didn’t say the first time he call I believe he did it himself to get more money out of me

Ma
Review №27

Very nice and quick

Information
12 Photos
27 Comments
3 Rating
  • Address:1602 Elmwood Ave, Buffalo, NY 14207, United States
  • Site:http://joesservice.com/
  • Phone:+1 716-877-8168
Categories
  • Auto repair shop
  • Gas station
  • Tire shop
Working hours
  • Monday:6:30am–12am
  • Tuesday:6:30am–12am
  • Wednesday:6:30am–12am
  • Thursday:7am–12am
  • Friday:7am–12am
  • Saturday:6:30am–12am
  • Sunday:6:30am–12am
Accessibility
  • Wheelchair-accessible toilet:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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