Great dealership. Excellent service. I dreaded taking my truck in even though I have the premium maintenance plan with ford I was expecting the dealership to say, oh we can’t do this. This isn’t covered. Warranty wouldn’t cover this or that. Elias was my service advisor, super dude. It was a very easy process. Over the 10+ days they had my truck (fixing warranty items and recalls) he consistently called and updated me, the loaner vehicle process was simple and easy. Thanks a million!

We made an appointment for our truck at 9:00 am, we show up and the service department is backed up their 8:30 appointment had yet to be helped. I asked my customer service agent (a women) did not get her name, If we could use the shuttle. The woman helped us and was doing her job, informed Martin the other CS agent that we were waiting for the shuttle. The shuttle shows up and he loads the people he was helping but never told us nothing. Once my CS person shows up I ask her, hey how long the shuttle would take. She asks Martin and very rudely he tells her the shuttle had arrived and was gone. She reminds him she had told him we her customers were waiting and he just blew her off and said we’ll call him. I honestly was really upset at this person, they are a team and should be working together to help their customers!I told my customer service lady I would gladly talk to a manager because this attitude was unacceptable. But not sure if he is the manager but she just apologized! Who ever he is, he needs to be put in his place and told that just became did not her the customer does not him him the right to just blow his coworker and the PAYING customer.

Carlos Garza was awesome! He sold me a really nice car at a fair price. Carlos said he usually works at the used car dealership, but let me tell you all, this fine young man has all the personality and charisma to be the Regional Manager at Tipton Ford or someone way up there in their hierarchy. He was friendly, polite, knowledgeable, caring, and showed us all the attributes of a great person and a future leader in the car industry. He gave us all the attention and made us feel important. He really gave us his undivided attention. I have bought many cars in the past, but this fine, young gentleman, really impressed!. Buying a car can be a boring, tedious job, but Carlos was fantastic and rolled out the red carpet for us. He made the experience exciting. Everyone at this dealership was so nice. I got a courtesy congratulatory call the next day from a nice lady at the dealership also. They have great communication skills! The lady with whom i signed paperwork with explained everything and seems to really like her job. I definitely recommend Carlos Garza from Tipton Ford in Brownsville to anyone seeking to make a vehicle purchase. He gets a big thumbs up from me and my family!! Thanks Carlos!!

Working with Frank Cermeno & Carlos was such a pleasure! They made our buying and trading in experience so easy and stress free. They were attentive to our needs and truly facilitated a lot of aspects of the buying process. Definitely will always consider going to Tipton first for any future car purchases from here on out! Thanks again Frank & Carlos!

Very professional and accommodating. I needed to drop off my vehicle at Quick Lane to get the oil changed since I was unable to wait for the service to be completed. When I arrived to pick it up, check out was easy and my car was neatly parked next to the shop. Very pleased and would recommend!

Went in to get an offer. They were helpful this time

The people were very nice and fixed the issue with my engine light. Thank you for following up and keeping me informed until the issue was fixed. I really appreciate it!

Thank you Frank Cermeño for all your help with our 2 new vehicles (Hyundai Palisade and Tuscon). We love them and you made it happen. Great customer service and friendly atmosphere. Thank you Frank once again, you will see us again!!! Highly recommend Tipton Ford in Brownsville!!

I have bought several vehicles from here and have had outstanding customer service by Mr. Frank Cermeño. I told him my price range and what I was looking for, went in that afternoon and he had exactly what I wanted. Best sells man out there!

Went in for an oil change. Great work Tipton. Thanks to Quick Lane Service Manager Joe Villareal for providing customer-centered service.

So far, good service. Could have been 5 stars if they washed your car before returning it after a service or repair. Back in the day that was the norm, guess its not anymore.

Overall, just great service - you cant do any better!

Best Dealership i have been to. They truely want to help you. Our salesman Rick Trejo went out of his way to get us a great deal on our vehicle. The staff is GREAT. Definitely recommend them.

Excellent service, attentive personnel. Highly recommended!

Sales person, Frank, was exceptional. He showed every detail to my new vehicle. He went out of his way to see I got the best deal. The loan department was very accessible and saw to my needs.

Excellent quality serviceAttentive staffTimely work

This is our dealership! Hands down. Alonzo “Al” is our go to sales consultant. He has always put us as customers first! He goes above and beyond to ensure we leave satisfied with our purchases. This dealership pulls out the red carpet treatment for customers.

Took my F 250 to replace my alternator and that seems to work well however noticed that my wind shield washer motor is not working. Might have been left disconnected while replacing the alternator but I’m not sure. I talked to Elias about it and to bring it in but didn’t say if I would be charged for checking it out. I’m kinda satisfied and not satisfied.

Tony, the service manager, was very helpful and went above and beyond the first time we stopped by. He looked the vehicle over and said he couldnt find anything because the problem was happening intermittently but told us what he thought the problem was and how to self diagnose it. When it happened again, he was right on! We set up the appointment and he worked with Ford to discover a service bulletin on the problem. The parts were ordered and the next time we took it in the problem was fixed in slightly less time than he had promised. I would highly recommend this dealership to anyone who needs to get their Ford fixed.

They will help you out

Jimmy Tipton-- the owner was fair, informative, and no nonsense. Adrian was so helpful. Worked overtime finding the perfect vehicle. Will be back again in July looking at the 2121 F150 Platinum. No better Ford dealership in the Valley. There the best.

Salesperson Joseph Munoz, I highly recommend Mr. Munoz as your respectful salesperson! He made my experience a 10/10! Thank you for your great service!

Great attention to detail by the Tony, the Service Advisor. I highly recommend asking for Tony for all of your service needs at Tipton Motors.

Hands down the best experience I have ever had at a car dealership. When I had my old truck Losondro and Romero in the service department did everything they could to help me, but it was time for a new truck and cut my losses, Romero ask Alonzo to help me upgrade my truck and he was just as helpful 👌. Straight forward no B.S. these are the guys that will have me driving 5 hours just for their service

Tipton Ford in Brownsville has great customer service in the Quick Lane Department. Manny Perez took my information and my car was ready in a timely manner. I was also very happy to see Joe as part of the Tipton family. I met Joe when he worked at Kellog Honda in San Benito.

HORRIBLE CUSTOMER SERVICE. IF YOU CAN MAKE THE DRIVE TO BOGGUS FORD IN HARLINGEN.....THEN MAKE IT!

Had a great experience at this dealer. I came from Illinois to visit SPI. Had some issues arise on our way down. They were more than helpful and quick to service my truck. Their service team was amazing, friendly and very professional. They also gave me a few pointers and suggestions that I plan on using in the future for my next tire selection. Another cool thing, as soon as we arrived, we all watched the rocket launch from SpaceX on tv which was pretty dang cool. What great timing! And me being from out of state it was really nice of the service team to recommend some cool spots to check out. Thanks again for the recommendations! We had a great time!I highly recommend this dealer and service center. They are amazing!

Best place to purchase a vehicle. Everyone is soo professional. They r very customer service oriented. Throughly enjoyed buying my third vehicle. I definitely recommend them for next purchase.

Very thankful for the great customer service they provide here. Chris Abrego is very understanding and helpful and knows a customers needs. We have already purchased two vehicles with Tipton Ford.

Repeat customer here. Salesperson was asked if the vehicle had LED headlamps and I was told I think so, yes. In fact, it does not.Finance department Escamilla was less than forthright. Big problem yet to resolve.Issues resolved by Best in sales Moe and Mr. Lozano.

Great Service From Steve and Gilbert, Finding the Best Parts OEM For My Ford . Do Recommend

Greatest customer service thank you so much!! Peter Garcia

Worst place ever.. The way the pandemic is and just as bad as sales are for them right now.. The sales agent could have been a little nicer.. The whole time he acted like we did not deserve his time.. Went over some info with him trying to get a better idea about what I would be looking at in this deal and the agent told me he was there to work on real numbers and not just random figures.. Once again.. Acting like he was just too good for us.. As a potential customer I felt so humiliated. Never going back.. I hope management reads this...

Peter Garcia is the best! We have been shopping at Tipton for quite a while and this is the best service we have ever received. Extremely happy with our shopping experience and our new vehicle!

Excellent service and good attention!

I really like it here they help me with my Kia and my mustang, ppl here are friendly and have good deals

Worst ford. I came here to get tire fixed and told the staff there I had to drive 7 hours back to get home. 4 people told me it was safe to patch it. They patched the tire and sent me on my way. The same day the tire was flat again and had to put spare tire on. Came to the Harlingen Ford location to get it fixed because thats as far as I got driving home. I was forced to stay another day because the Brownsville Ford did not properly fix the tire. Here at the Harlingen Ford they let me look at the tire and they did not even patch the tire. The Brownsville Ford 4 staff members lied to me that it was patched and safe to drive 7 hours. See photos of the work Brownsville does for their customers. THEY SHOULD BE ASHAMED. DO NOT COME HERE!

Service Dept was awesome, we travel full time so depend on gps a lot Lisandro was awesome, he is an asset to your organization in your service department, thanks for taking care of an out of towner with no hassles 🛻👍

Went in for service. Good experience

Quick Lane and Parts Staff were outstanding. Thanks for all the work on my car!

I left my company truck for 14 days and the only thing they did to it gave me the diagnostic it took them 14 days diagnostic thats the only 14 days that I had to get the truck work on and the sad thing about it is that they told me that the truck they didnt have anything to be distraught after 55 start shaking all through the dashboard and my wheel was nothing wrong with it thats very best place to go for service I thought that mechanics were certified but it looks like there are not

Im giving Tipton service 5 stars because the staff was very friendly and helpful. They helped me right away and kept me updated with my Vehicles condition. Excellent choice when doing an oil change or for repairs.

Great place to take your vehicle for quick service! they know your vehicle and the wait is do-able. I recommend Tipton Motors to a lot of people!

Great customer service!!! Excellent attention always by Mr. Steven Borjas!!!

Great dealership. Peter Garcia is a top notch salesman.

Great service!

Very professional, knowledgeable And trustworthy employee, Adrian Alvarado. This is who you want to see when you are looking to buy a Ford. Keep up the good work Tipton.

Thank you to Peter García and Jesus Sandoval for going above and beyond to help us out. Jesus made sure that the vehicle looked pristine . Peter took the time to explain everything in detail about the truck. He was very attentive to our needs and very receptive of what we were looking for. We walked out with just what we were looking for. After the sale, Peter took the time to program everything And explain all the features on my wife’s explorer. He gave her class on everything. He did not let her leave until all of her questions were answered. It is because of people like him that we have purchased all of our 4 vehicles from Tipton.

Customer service was terrible. They were not forthcoming with information. No one knew when the GM would be in...GM suddenly showed up. One young man finally helped us out and was very nice to us. One worker out of 5 that we dealt with....I do not think that is acceptable. At one point one of the employees asked us if we had the keys to our vehicle to which I sarcastically responded no we hot wired it. So frustrating.

This was our first experience with Tipton Ford and it was a great one! The staff was very friendly and the service provided took less time than I expected. Im now a loyal Tipton customer!

Ok dealership, nothing above average therefore not a 5 Star place but a good over all.

We just purchased a truck from Peter Garcia, this has to be the best shopping experience weve had. Peter is very knowledgeable and his customer service is second to none. We will be purchasing from again and will be recommending him to friends and family.

This 5 star rating is for Mr. Zamora at the collision center. We went in today for a quote and he was straight-forward, honest, and a pleasure to meet with. Our experience at other dealerships have been the complete opposite of this. Very refreshing! Thank you, Mr. Zamora! Well see you for our paint job next week.

The service department at Tipton Ford resolved our issues in a prompt and efficient manner. Its obvious that they have put much effort into making their service department operate at a high level of customer satisfaction. Thank you!

Outstanding service, Got the pleasure of meeting Mr Salguero . Very polite and helpful staff... HIGHLY !!! recommended for any car services

Great sales experience except for the finance department. The sales team are easy to work with and they will do whatever they can to get you a good deal. The finance department on the other hand, was not so great. Finance lady is very pushy and if you dont purchase what she is trying to sell you, she will become irritated and unprofessional.

Everything is ok

Honestly, if youre considering this location for a purchase, dont. The service is awful. Besides, theres better cars and better cars for you.

John Serna is the man... makes buying a new car as easy as possible..... less than an hour from walk in to walk out with a brand new car..... Thanks Tiny for the great service and excellent car buying experience.... got my payment right where I needed it to be!

The service advisor Valerie Longoria is very helpful and handled my warranty claim smoothly. Also helped me with scheduling a convenient time for service and transport. Excellent customer service and recommended!

Quick sharp and professional service.

We purchased our first mustang gt through this group. Service was good. Sadly, we have been waiting 4 months for a new hood due to a manufacturer defect. Makes it real hard to consider the brand again in the future.

Very kind and helpful. Simple oil change was done, wait wasn’t very long. Slight system glitch but it was fixed quickly

Thanks for an easy trade-in experience Al . You know your fords. I feel like you knew what I was looking for when i arrived . Enjoying my new Edge. Looking forward to many trips to Austin in it. :)

Mr Tiptons is a wonderful and honest and very reputable individual he correct the situation I had with a service writer that is why we will only take our F250 Super Duty Powerstroke Diesel to their shop for maintenance and or repairs thank you mr. Tipton for being that way also there Quick Lube is a very good way to have your Ford product

Tipton Hyundai and Ford vehicles are great.

Steve in parts is super friendly, and very experienced.

Our van showed a warning wrench light. We’ve been on a cross country road trip from Virginia and needed to get it looked at. It’s a conversion van that we live in so we can’t just leave it for days. We had called two other dealers in the area because google said they were closer. But their customer service and demeanor on the phone was poor at best and they only wanted to offer me to leave the car with them for 3 days to get it diagnosed let alone fixed.I called Tipton Ford and I told the woman that answered the phone our situation and she put Tony on the line. Tony said, we’ll take care of you. Just come in down and we’ll diagnose the issue and then you can bring it back the next day when we’ve organized all the parts needed for whatever the issue was and have us fix it.I drive over there, it was only a 15 minute difference in drive time. As soon as I get there everyone was sooooo nice. The receptionist remembered my call, took down notes, introduced me to Tony and all just got taken care of. Just that experience alone was a great customer experience. I used to own a tech company and providing a great customer experience was our differentiator before I sold it. These guys have it down. But wait, that’s not all.As I’m getting a couple of things out of the van, including out 50 pound, 5 month old, St. Bernard, over walks SergioFreeman, business manger for their Hyundai devision. We have a cool, fully loaded, off road adventure van. He chatted with me about it and I told him we were of to Big Bend after we left. He then began helping me fill up my note pad with all the cool places to check out there and along the way. Then after he left, he came back with a coupleIf maps he printed out with more notes for me. AMAZING!!!!!Anyway, they looked at the fault codes and determined it wasn’t any big deal and that there really wasn’t anything to fix. Even chatting with the mechanics was an amazing experience. I truly have not had this great of an experience at any other dealership before.In the end, they just gave me the keys and said I was good to go and didn’t even charge me.All I can say is, if you are buying a car or need service, you have to work with these guys. I don’t write a lot of reviews but when I have an experience as good as this, I have to. These guys went so above and beyond expectations even knowing I wasn’t there to buy a car. I can only imagine how great the experience would be if I was to work with them regularly.Don

Awesome experience. They were able to get me approved when no one else could. Talk to Tiny, he is a awesome sales guy that listens to you. Thank you Tiny and God bless

We found the staff very efficient and friendly. Answered our many requests and questions during our stay and previous phone and text messaging. The sales person David Sandoval we dealt with found the SUV we were looking for. One service that can be improved upon is the service when we phone the dealership. (sometimes rings forever without pick-up).

Management at this place is awful to female employees. Over the weekend my husband and I went in looking for information on a vehicle when I hear, what I can only assume is a manager, yelling at a young lady in a back office. I’m not sure the situation but at any place of business you DO NOT yell at an employee in front of customers. If I could hear while I was sitting in the front, I’m sure everyone around me heard too. After this man, tall and bald, finished his rant and walked back into an office in the front, I saw the young lady come out and take the next customer in. She did this with a huge smile on her face. How she managed that I have no idea! I could not see her office from where I was sitting as she walked back into a hallway. I wanted to just go and hug her. I hope this reaches someone and action is taken. That man sounded awful and no female or an employee should be subject to that kind of embarrassment in front of customers. I made my husband leave as I did not want to make a purchase here. We took our business elsewhere and are now customers of Boggus.

Been waiting 2 months to get my car fixed and finally they part came in but they wont fix it till next week. They told me its not a priority since the car can still drive. Ive been driving with a suspension fault for 2 months and they wont take it in right away after waiting for months. Update got my car detailed and noticed there are about 3 large scratches where they worked on my car, rather drive to another dealership to get my car serviced. The sales department is excellent but service needs work. Im not going to have my car serviced here no more due to long wait time and damage to my vehicle.

WOW! these people were sent from heaven to help people get good trucks at a good price. Words cannot express how thankful I am to the Sales and Financing team at Tipton motors in Brownsville. I was expecting the car buying experience to be stressful, but was pleasantly surprised with just how easy the folks at Tipton made it for me to get an AWESOME new truck. Special thanks go out to Joel and Adrian in sales, they went out of there way to get me a deal that I was happy with.I cannot recommend these folks enough. If I could give them a 6 star review I would!

Great service and friendly. They work hard to get you in the vehicle you want and as close to the payment you can afford.

Absolute best experience you can ask for buying a vehicle. For a first time buyer, I was not pushed around or pressures. I was given time and attention, with answers to all my buying questions. The salesman, Tiny, was a grear guy to talk to and is a genuine when he helps fine what you are looking for. You ask for one thing and he will bring that and more.This team is above par and is great to interact with. Definitely will come back for any future purchases!

Sold me a lemon, it was very bad. I made the mistake of buying the car before ever seeing it. At first I went in to buy a different jeep and I test drove it and it looked and sounded fine; the only problem was that it was 20k more miles than advertised, also was a different color (was advertised as white with 50k miles and they showed me a silver one with 70k) I told Luis but he brushed it off. When i drove the car back I got some anxiety with the traffic as I had not driven very much in the past few years since I just got home from being stationed in Japan. I ended up getting rear ended by a truck (no structural damage just busted bumper and one tail light) and it was my fault but I was prepared to buy the car. Luis went in for the paperwork and came out saying it was already sold and the buyer still wanted it. I ended up buying a jeep with over 90k miles that I only saw in pics because I felt guilty for what happened but it is on them that they showed me a car that was sold. There were lights on in the dash and the ac did not work. The condenser had a hole in it and I had bought a warranty and paid the $100 deductible and they did not even replace it, they patched it up and pocketed like $500 that the warranty paid for. Like 2 years later I took it to Firestone because the ac stopped working again and thats when i found out they just patched it with a white paint substance and did a very bad job at it too, so had to pay $700 to get the condenser replaced. In the 2 yrs the warranty was good for I took it in for many things, many within months of buying it, several o2 sensors, same ones over and over and ended up having to change the catalytic converter which cost me over $1000. Leaky oil gasket; just got patched up too. All struts replaced, new alternator. So many things. Almost every major part is new now. I put into it almost what I paid for it. I would have been better off buying a new car. So dont buy a used car from here. Also dont get your car maintenance done here as they just patch stuff up and you pay almost as much as getting something replaced. They also dont return things the way they should. For years my park break light did not come on because they taped it down and forgot to reconnect it. They told me I needed a new sensor and quoted like $75; I figured I could live without it but thought it was so weird that it worked before I took my car to them for maintenance. At Firestone they found out and reconnected it several years later when they opened up that area for something else. They are liars and crooks.

Fast, friendly service. Excellent staff. Will not buy a car anywhere else. Its gotta be at Tipton. Shout out to Tiny. Hey Tiny .Al and Ram . Love my truck guys.Keep up the good work.M.Parra

Great and efficient service like always. They always perform as expected and do what they tell you they will do.

Ive been a customer for Tipton Auto Group since I was 19yrs old Im now 22yrs old. These people go out of there way to make sure youre happy and have a smooth, fast, and good experience when purchasing your new vehicle. Very amazing people to do business with and will go out of there way to help you in any si5you might be in. My Salesman was John Serna Tiny if youre interested in a vehicle or want to look at number feel free to go ask for him he will help you get you into the vehicle of your dreams!

The work was done correctly but we noticed that the passenger interior panel was stained. I think they don’t inspect vehicle before giving back to customer.

Pete and Robert went above and beyond to get me the right truck and best interest rate possible. (And they did) This is my 6th purchase in 2 years at Tipton and I wouldn’t shop anywhere else.

I am beyond grateful for the wonderful and helpful staff at Tipton. I had to bring my car into service and the staff and manager were so kind and helpful. I want to specially thank Richard from service, he made sure my vehicle got taken care of even though i didnt have an appointment, he got me a loaned vehicle to drive meanwhile my car was getting fixed and he would call me to keep me updated on my vehicle. He was an amazing help through the process. I also want to thank service manager Ramiro Salguero for making sure the tipton ford experience was nothing but the best. He helped us out greatly with getting our vehicle fixed and ready to go . Honestly the best dealership experience Ive had. Extremely happy me and my husband chose Tipton!

GREAT FAST AND CURTIOUS

Excellent Service and Excellent staff, especially Tony from Service Dept very polite and explain the problem to our car very professional way. Our stay at Tipton Ford was very pleasant!

Poor salesmanship in the used department. Called inquired about to used vehicles. They said they could match my payment never received a call back confirmation. Just an email stating Low payments. The second vehicle I was hesitant to drive 45-60 minutes to see it, deal seemed to good to be true. I told the sales rep if he would reimburse the gas I wasnt. He said sure, but could tell he was just saying it to say it. Anyways got there I didnt like the vehicle. He wanted to sale me something else that was not in my price range. Time came to leave and I asked him if he was going to pay for my gas. He said I didnt even look at the vehicle, which I did and was nothing to immaculate as he described. He stood there thinking, told him forget dont worry about it. Apparently he word isnt hes bound.

This time around I am NOT happy! After the third adjustment AND purchasing a new set of tie rods my truck STILL pulls to the right! I am a loyal customer of yours [please check the records] and feel as if I have been mistreated

This is a copy of an email Ive just send to Hyundai about my Tucson 2016>

Excellent service. Very professional. In addition, the ladies in the Service Department were extra nice and kind! They took their time to keep me updated while my car was being repaired. Your Service Manager also, was very professional and kind!I’ve always said the service department in the dealership is what makes the dealership successful!Thank you Jim for your kindness and for your great dealership!Sincerely,Elizabeth Medrano

This place sucks and if your car is messed up don’t take it here. I took my car and they sat it outside for months, they didn’t fix it and charged me 1,500$ for this car to run misfiring. They were not able to diagnose my car and just scammed me. My uncle with a 2018 F150 is having problems because the truck is defective and they always give him the run around. Don’t go here, so that you avoid hassles, headaches and pay to have your car running the same way. The mechanics are completely uncoordinated and don’t even know what’s going on half the time.

Love my Santa Fe. Love Tipton service. Always friendly and efficient. Youre not just a service number. They always go above and beyond to meet the demands of the day. Mr. Wells is an absolutely fabulous Service Coordinator who places his customers paramount in order to meet their service needs without fail. I would never consider taking my vehicle anywhere else as I value its care and condition.

Went in to Tipton Ford to get an oil change on my F-150 pickup. 40 minutes later I was out & on my way home. Erasmo, Service Tech, was polite and professional at all times. This was the third time I have taken my truck for an oil change at Tipton Ford & have always received quality service. Good job guys. I highly recommend Tipton Ford for your vehicles service needs.

My wife and I very happy about are new Explorer that we got from Tipton Ford very happy with our salesmen Lalo Lozano... will recommend always Tipton Ford to anyone we will be buying from them again.... we are from Mission Texas and we drove to Brownsville well worth it

We stopped in looking for a used car and left with a new one.Tiny was our guy for the day. He took great care of us and showed us some options that we could not refuse. It was a great experience. He helped us see that we could get more than what we were looking for for the same amount of money.Thank you so much Tiny for all your help. It was quick and painless. LolWe were in and out in about 2 hours.Our daughter is loving her brand new car.Thank you Tiny for helping us to expand our dollars. We looking forward to working with you again in the future.

Jim Tipton and his crew (Manny quick stop) make owning Fords a pleasure. Ive purchased three F 150 pickups since 2017 and will continue doing business with Tipton Ford.

Took my Hyundai Sonata (2014) to Rick at the Brownsville, Texas location for Oil and Filter Change, with Rotation of tires. They did this in a timely manner, washed my car and the Service Attitude was Excellent! They noticed a problem with my right rear view mirror being loose, and they will be replacing this next week, under warranty with no charge. They take excellent care of their customers when ensuring that your car performs at its best! Very happy with their kindness and service and think you will be too!

I just had my car inspected a month ago and they told me that my car was in good condition and didnt need any service at the time but when I went to Tipton they tried to hustle me.I guess because I am a woman they thought I probably didnt know anything about cars.

Great variety of cars and friendly service. Oil change super fast. Great ford dealership

Manager was very helpful. Because of shortage of mechanics, there is extended wait time. He took car to Quick Lane and got oil change done in about an hour. He then told me about recall items and made an appointment to get them done.

I left an initial complaint about not being able to reach the finance department in order to facilitate the mailing of a refund check. This issue has since been promptly resolved by the customer relations manager who was both genuinely concerned and helpful. If there is ever an issue in communication, please refer to customer relations in order to streamline customer service related problems. I appreciate the renewed relationship I have established with Tipton Auto Group.

I was very satisfied with the service provided by the team at Tipton auto group quick lube and to Mr. Timothy Martinez who assisted me. He told me the amount of time it would take and if I wanted to wait in the lobby. I told him I was being picked up. He assured me he would call me when vehicle was ready and he did in the specified time he had said it would be. Thank you for your service.