The water heater Department Customer service And service Tech very customer friendly Highly recommend

The internet is constantly going down at least once a week around the same time and it takes them over five hours to even make a simple Facebook post to inform customers of an outage and they always use the same vague “Upstream provider” excuse. This has been going on for the past four months straight. Their costumer service is terrible and they refuse to prorate your bill. I wouldn’t recommend this provider to anyone who wants reliability. Not to mention I pay extra for faster service and never get close to the speed stated and loose connection to my PlayStation constantly. At this point it feels like they’re just cutting it off to save money.

Horrible customer service. Horrible internet and power service. Horrible company in general. Their 24 hour assistance line is nothing more than a bot that hangs up on you without giving any options to speak with a person. The internet and power goes out multiple times a week and there is zero chance to get a hold of anyone to resolve any issue. DO NOT waste your money with this company. STAY AWAY!!!

You have to use them for electricity. But find another way to get your cable and Internet! Their service is terrible. Multiple outages and sometimes days before they address it. Obviously not up to operating a broadband system.

My father called to sign up for Internet service. He has had BTES in the past so it should be fairly simple to have it switched back from a competitor.The first time they were scheduled to come out both he and myself went to the house and after they never showed up during the scheduled time he finally called and they were running behind.He took off work a second day and the guy said he would have to drill into the wall and run install a new outlet and come back another day. Why can the previous outlet not be used ?Fed up, my father cannot take off another day and lose more time at work nor am I willing to drag my kids to sit for hours waiting on someone who likely isnt competent to show up. I know these are not BTES employees but they need to be made aware as this type of service isnt acceptable.Unfortunately we wont be switching providers even tho we truly did want to support a local provider.

This company is very expensive for internet that goes out weekly & sometimes at the same time for a set amount of time daily. The speeds are also not true speeds. Sometimes you only get half of what you actually pay for. Yes, I know tech, routers and networking. It has nothing to do with the my equipment or usage. All of Btes users experience the outages at the same time frequently (family, friends, neighbors, work).

They cut. then call you to tell you that you need to pay $75 dollars to reconnect and can charge you up to double the last month bill. why not call before you cut? . and will not give you a detailed invoice on why it cost $75 to take 2 peices of plastic out of your meter . and god forbid they forget a temper tag and blame you for it . this company has shown me that private power is a mistake and can never be fixed and that they are greedy and I would change power companys if they didnt have a monopoly on the grid also deserves a 0 star rating and now im being blamed for tempering with meter this is robbery and I will be going to court over this .maybe whoever cut the power just forgot to tag it and now im getting charged $300 almost a week pay for lies I want to switch power grids so bad but we are stuck in a communist country now and theres nothing we can do about it

Internet does NOT work more often than it DOES work. Not satisfied.

Lobby isnt open, they have a trailer set up. They were very friendly and helpful.

If I could rate 0 Stars I would....... this crooked company will shut your service off and say that you were in non payment status..... If it wasnt for my bank transaction history to prove they got their money they would try to charge a reconnect fee. Be sure to always keep your bank statements. I

Tech. Named Mike came to our house to help with a minor problem .He was courteous,friendly & straightened us right out .Thank you Mike and B.T.E.S.

The worst customer service experience!

Extremely shady. Got a disconnect in the mail on the 12th, shut off was at 5pm... On the 12th, and no explanation for the oddball $25 bucks. Even more odd this is all happening the same week I get paid, twice in a row. I have receipts showing my account is good, screenshot of everything plus every bill I was sent with usps informed delivery sending me pics of my mail. I think class action is needed. If anyone is reading this and has had similar issues call wcyb or a legal counselor and lets stop these crooks.

Very nice and helpful people

We have been with BTES for over two years now. They showed up today at 2:45pm on a holiday (Martin Luther King Day) to shut off our power. We were given zero notice that there was an issue and told we had until 5pm or our power would be disconnected. Our account is in good standing, but our guarantor had moved (still within the service area and has the same account). We were told we either had two hours to pay the $500 deposit or come there, with our guarantor, on a holiday, to submit the same exact form....for the same exact two parties...on the same exact account as before or our power would be disconnected. Absolutely ridiculous. I have been pleased with BTES up until this point, even with the slow internet speeds, and after I figured out I was charged $110 more for levelized billing, but I am extremely displeased with what unfolded today. Absolutely abysmal customer service! If there was any other option, I would take it.

BEWARE! Stay away from their INTERNET! Don’t sign nothing! Installation fee is not waived!! Will have to pay if you have to cancel! Price is $500.00! Was lied to and was very deceived! Lady at the COVID mobile home told me I wouldn’t have to pay anything because there is no deposit nor installation fee! Liar! Their internet kept going out on us and had very slow speeds. Couldn’t get on the internet for 30 minutes sometimes and had to unplug router multiple times. Called multiple times to the technical support team and left messages to call me back. Nothing! Finally got ahold of a gentleman who told me it wasn’t the internet it was our $300 gaming router. Replaced the router and had to pay another good chunk of change for it to have the same issue. Switched to Spectrum because unlike BTES electric company. Their speeds are truly better. They don’t lie about their speeds. Called BTES and got a very very hateful elder woman. Asking me do I read what I sign. I went off face value because I was standing up around a COVID motor home with a long customer service line. I felt very uncomfortable holding up the line. I asked the lady straight up. I don’t want to have to PAY anything if I have to cancel. I always had spectrum where I moved from and there were always no contracts/agreements/install fees. Moved here in backwoods Tennessee where they can rip you off just because they are essential. Anyways. It’s not our router it was the internet! Switched over because I’m tired of them telling me it was my router. I tell you what. Better Business B. is going to have a field day with an essential company charging crazy rates during a national pandemic. Told the elder lady I would rather speak to her supervisor. Will update soon. Will give the feedback on how I was treated.Update: Nobody called me back! Imagine that! Called again to speak to another rude employee who tried to school me and put me in my place by saying “of all the years I worked here, we have never had any trial periods”. They don’t listen to no one. Who said anything about a trial period? Does everyone who live here love being in a contract? I don’t! When I signed up for it, I asked I don’t want to have to PAY for anything if I have to get out of it! I asked her why was there an installation fee because all the COVID motor home lady did was clicked a mouse and requested me to hook everything up! I was the one who did the installation! Crooks at its best! Capitalism at its best! Still waiting on a supervisor to get back with me so I can go another round with someone. They won’t fix my problem and I’m stuck paying for service I can’t use. I find that stealing and morally unacceptable. Nasty business! Disgusting!When the Spectrum Tech was here, he told me that “someone” cut the spectrum wire, that’s why he had to come out! Guess who only has access to the wiring? :) CrookedI don’t want to speak to anyone from that building.

As a person who needs lots of tech help ; these guys/ are the best.!!

Im a single disabled mom. I had a family emergency and spoke to Diane. We agreed that if I paid a certain amount she would work with me until the next day for the rest. So I went and paid what I promised and they cut off my power. They refused to say what time it was cut off. because I have a reciept with the time plus I verifity with my son the power was on after I paid. Now they want a reconnect fee. And Diane is now in meetings and wont speak to me. They overcharge for everything already. But they have a monopoly being the only power company.

Worst communication and customer service....EVER

They have been super awesome and easy to deal with with all 3 of our moves. The lady this time with the pretty blonde hair with colored highlights (I don’t know her name) was amazing with getting our services switched! I only give them 4 stars bc I wish they had an energy tracker like Daytona Beach utility does that tells you how much you are using day by day online!

BTES takes advantage of being the only power company in Bristol and charges wayyy too much, that being said i pay WAY too much to be put on hold!also where does the money really go for that help a neighbor program? because i’m pretty sure i’d qualify for that and of course they say i don’t

They have left me on hold from 4:30 “when I get off” until they close. This is now the Second day in a row they have done this to me. Again I won’t have any heat or power now and this is all Because if they’re mistake processing my payment

Great place

Bunch of robots work here. Not people. Don’t expect any help in any way these people are heartless. Im not even gonna get into the outdated service.

Terrible service your ratings speak for themselves. Too bad your the only ones in bristol. And lemme guess your gonna reply with we are sorry for your neg experience please contact us so we can put you on hold for 1hr and then tell you there is nothing you can do

Power bills are always higher then they should be! I haven’t been using my heat much due to the nice weather but yet My Electric bill was extremely high. No way I am using what they are claiming such con artist!!

Prices for electric and internet are so much better in Tn than those in the Va side. I pay half as much in a 4 bedroom house with a full basement as I was in a 2 bedroom apartment 😕 Amazing!! 😊

There were supposed to turn off my cable and internet. They took the liberty of turning off my electricity as well. Told me it be 50.00 to turn it back on. They said I want specific. So I went down to listen to the call as well. Finally the girl at the front window said they were going to turn it back on no charge. They didnt want me to listen to the call because I know what I said. Tried to screw a working man out of 50 dollars. Sad.

This place treats you any kind of way they want because they know you cant go anywhere else. They make everything as hard as possible for you. My son and I both paid the same bill not knowing the other paid it already. I went up there to get a refund on one of the payments and they said I had to have the receipt, which I did....AT HOME, and they were about to close. So I had to speed back home to get it then speed back to their office. They had already verified who I was with my SSN. They are looking at the double payment on their computer. There was absolutely NO reason for them to inconvenience me in that way. Bet theyd appreciate their customers more if we could shop around for their service. I hate this place so much!!!!

Like others on here I would like to give zero stars but havta give at leaste 1...we are constantly seeing commercials about just how much they care about customers and reliability of services but that is not so,i reported a light out well over a month ago an was told tonite that they have put in 2 work orders on it and its still not fixed and they as a company could care less, just like there customer service dept.they know they have the monopoly on the services and as a company with a board I think its time for a CHANGE!!!

I’ve been on hold for 2+ hours for customer service. absolutely ridiculous

Horrible service when it comes to people inside and anyone answering the phones. I had no help at all and was rushed while setting up my account to be able to pay with a check by phone, so my information was not correct, due to this I had to pay 8 dollars extra to pay by card! I called at 12pm and left a voicemail, I did NOT receive a call back and was on hold for over 10 minutes during this, I called again at 4:15 and was on hold for 15 minutes before getting through to a very pushy wom . Who was the one to rush me with my account info. When inside paying the woman at the window does not speak to you and does not acknowledge you in any way, she takes the payment and gives you a recept that is all. If you speak to her she normally ignores you.

Much slower speeds than you pay for. Often times too slow to even run something as simple as Netflix. Its been one issue after another using BTES as an ISP.

Never will I go with these money hungry people ever if you find yourself upon hard times witch every one does they dont want to work with you they charge every one a high deposit as much as 300.00 Dont believe me call them, they know that they have you because thats the only one in the area. so I wont rent a home or buy a home in the area that handles the service area

In light of all the drama lately, these guys STILL provide 5 star service. From troubleshooting a failing secondary WIFI receiver from an outdoor trailer in their parking lot to phone tech support to pair it back to the existing network, they continue to blow Comcast out of the water!!!BRAVO

Any time I have had a question, BTES was quick to respond and provide assistance. Also-we have only experienced one power outage that I can remember and it was resolved super fast! Their commitment goes beyond customers and is extended into the community through volunteer efforts, fundraising, and other service activities that help those who need it! That says a lot about the company and the people working there!

If I could put a big fat zero for customer service I would surely do it. Worst customer service ever. They don’t care about their customers at all. As soon as I can move out of their service area I will definitely be gone. It’s a shame they don’t have any people there with enough compassion to fill a thimble.

Most reliable power and fiber service I have ever had. I love bank draft, I don’t ever have to worry about remembering to pay my bill or it being late due to this great service they offer!!

Charged me like $500 bucks for a deposit for electric services for a trailer. Very high. Also, if you own a multi unit facility you have to redo the application process every time you need to put in your name when it goes vacant and you want to turn on the electric. Even if you own the whole building you still need to do individual applications for each unit. I gave them two stars because they werent mean about it, but it is just annoying to have to pay a $500 deposit each time and have to reapply ever time you get electric turned on.

Called customer service around noon today for a service issue with the cable television. The technician, Kenny Venable, was onsite within 3 hours. After a quick troubleshooting process, Kenny found the wire crimped inside the box outside of the home. He replaced the wire and now all channels are working to our satisfaction. Kenny was top notch, professional and personable. Highly recommend Kenny as a technician. BTES was extremely quick in response and assistance.

You also have to pay on time, not be one day late for a year to get deposit back. I paid 450 dollars in 2006 when I moved to Bristol, I have yet to get my deposit back. Because sometimes you cant help but be late. But I have a question, when is btes going to start giving me the interest that my money is making them after 12 years I must have a good amount of money saved. Your deposit should be giving back in five yrs. No matter what. But they can do whatever its the only place we have to get electricity from. Pay me my interest since you wont give me my deposit back.......You cant have your cake and eat it too.

Used to be great, now they throttle speeds! I work from home doing live broadcasting. A few months ago, BTES began throttling me, the broadcast would go down for a few seconds every 2 hours. I complained via email several times and the issue was corrected. They are now throttling me again and refuse to respond to my emails for support. This is costing me viewers, which means money. Over the phone they will swear they do not throttle their services, yet every field technician will confirm they do. I think it is time to move on to another ISP!Update: After sending an email to customer support as requested by a comment below from the provider itself, my download speeds have dropped from the paid 100mb/s to less than 20mb/s. Large software downloads/updates have now been throttled to less that 1mb/s. I believe it is time to switch to Spectrum, their service for 100mb/s is less per month anyway. I stuck with BTES because it was fiber, not worth it.

Paying for 50Mbps/100Mbps and only getting 5Mbps down and 9Mbps up, literally can not even watch a 5 minute YouTube video at 720 to 1080p. Better of using the 3G on my phone, this is a scam and is wrong. How can you let someone pay for 50Mbps and only give them 5Mbps!? Thats just ridiculous. Better off to get Spectrum because you actually get 50Mbps and its even cheaper than BTESs 50Mbps plan!!!!

If I could give 6 stars, I would! Fiber services are top notch, along with their customer service department! The best of the best!

Great service and reliability! I have never had an issue with my cable, phone, or Internet. Electric is always reliable.

Has a program for people who cant afford 500$ bill but dont tell you....black out on Wi-Fi and dont even fix it till next buissness day ...ppl at walk in Windows are very rude and short with you ... They could be so much better if they want to. have to give a star just to comment

Great electric company. Fast Internet. We like how BTES is the local company for our services.

Internet goes out ... Support does nothing... Been calling the support # for an hour and after it says to hold for a rep it actually hangs up on you... Got through once in the whole hour and it fold me to leave a message ...Well here I am againFor the past few nights for a couple hours internet just goes completely outCrazy I spend money for a month of internet and dont have it when I really need it (after I get off work)I need to get a new service provider for internet bc clearly I cant trust btes to provide me with it

This power company exploites the fact that they are the only option in our area. Requiring deposits for people with 700 credit scores just because their computer said so. Ensuring that you will not ever get that deposit back unless you make them the center of your life for a year. Telling you on the app that e checks can no longer be accepted on your account and then charging you an 6-8 dollar convenience fee for credit card payments. This company is the epitome of hidden fees and hustling its customers. Choose carefully before having to deal with BTES.

The internet speed you pay for is never what you get. I pay for 30Mbps and my devices rarely reach a third of that. If you call them they’ll ask you to run a speed test, which will show your slow speeds, then offer to send a tech out. The tech will say there is nothing wrong and you’ll owe them a fee for an “unneeded visit.”

If you pay 1 day past your due date they will not let pay with a check anymore for 12 months! You have to pay on the exact due date or you lose check pay!! And in those 12 months if you pay one day late you have to start your 12 months over!! So irritating. The offer no help at all. And I hate that I have to drive there to pay or I have to pay a $10 fee to pay online or over the phone. I wish we had more options for power.*** Updated 12/2/2018***My daughter was in Niswongers Childrens Hospital for a week, our payment arrangement date fell on that week. I had cash in my purse to pay BTES, I called them and explained to them where I was and asked if there was anyway for me to pay as soon as we left the hospital. The answer was a firm NO, nothing they can do, pay by 5pm or services will be disconnected. They offer no help at all. I am not fan at all but we have no other option.

WORST internet service Ive had in the 8 years Ive lived in Tennessee. Techs dont know anything except the cookie cutter answers they spew out of a book without any real knowledge of the system. If your internet is working fine one minute & not the next, it must be too many devices regardless of the fact that its the same number as every day the last 13 months. If youre not happy with that answer, then it must be that your router has been hacked. They are truly ignorant & worthless!!!

Extremely happy with the services provided by BTES. Top notch service/products.

Terrible. Their meter didnt give out a proper reading so they just made up a price for me based off the year before (when I didnt even live there) which was more than I was using. Its a monopoly so you cant go somewhere else you just deal with their high prices and bad service. Internet is out city wide as I write this

The few times Ive had to use the public wi-fi in Bristol, it works! Good job, its all I need to get work done.

Why use that one bill? your bill goes up bc of ur cable and internet! Cable is 50$ with 70 channels, internet is 50$ ... with spectrum cable is 45$ with 125 channels and internet is 45$!! All together with Btes is either 109$ or 134$ PLUS TAX! Spectrum is less than 100 with taxes included! cable and internet is better an ffaster

This is the absolute worst electic company I have ever had to deal with. I used my grandmother as a guarantor for the starting of my service and she told them up front that it would not be long before she would have to cancel her service due to the death of her husband and her needing to move. They told her and I that it would NOT cause any problems and that when the time came she could contact customer service to disconnect. PLEASE NOTE they say that your guarantor just needs to have had service with them for 1 year and been in good standing!!! She was in wonderful standing on her account and then had service for over 2 years... but as soon as she turns her service off they tell me I need to have $155 by the first of the month to keep my service on.... WHY DID THEY NOT SAY THIS UPFRONT!? If at all possible I would advise anyone and everyone to never use them for anything. Personally, just because of them I would love to move out of the area. NO customer service skills, and no empathy for the situation at all. HORRIBLE HORRIBLE HORRIBLE!!

I don’t understand what they do, The internet is perfect but almost every weekend the internet goes down 100% I have been a customer with them for a while, I have lived two separate places and this problem always happens. My friends at work that have them also complain about the same issue.

If I could put negative stars I would. They lied to us and told us our landlord required them to put some kind of box on our water heater which regulates how much hot water you can have a day. I have small children, Im constantly running my dishwasher, clothes washer and baths. It seems like every night around 9 my hot water is cut off. This means after everything is done for the day, mom doesnt get a hot shower. Thanks btes.

Very impressed with how this company takes care of its community.

Absolute garbage internet service. Always have problems and I know several people that have the same issue. When we call they always say there is a problem with our router. We have bought 3 new routers and the one we use now is a $200+ router. We pay for 60 download and at the best we get around 30. All day today I cant connect to anything and Ive reset over and over only to get under 10 download.

This place is horrible for customer service... been in the industry for over 20 years customer service should never be this bad. Was on hold for over 20 minutes and the lady who answered the phone still did not help me. Very rude! Asked to speak to supervisor all I got was voicemail left message and they never called back! Trying to help someone pay their electric bill so it doesnt get cut off because they fell on hard time. Absolutely ridiculous what they do to people!!

What is the use of drive thur when they can’t look up a account. Try to pay and can’t.Good job.

Customer service is horrible! App doesnt work, website says payment options cant be reached, 423 & 855 numbers disconnect you and tell you theres a problem with their service. How much you wanna bet Ill be penalized as a result? This is absolutely ridiculous!! 45 minutes with my phone in my hand to try to pay a bill through their convenient options. HA!! Thats a joke! I sincerely wish I had another option for electricity because I would jump at the chance! BTES you suck!!

I work two jobs. Simply missed a payment and when I tried to make arrangements the threatened to turn off power if not paid immediately. I was 13 days late, really 13 days. Been a customer for 15 years and if there was someone else to get power from I would change provider immediately. Honestly I only gave it 1 star cause you cant choose no stars. Just a greedy company.

Our power went out this morning and within 30 minutes BTES had responded and was addressing the problem. Within the next hour we had our power back. And when I went out to talk with the men working on our power box they were very kind and explained the problem to me. Great service and great quality! Thank you, BTES!

Terrible monopoly. They charge you whatever they feel like. The math doesnt even add up on the bill. Terrible company and another reason to move away from this horrible area! Edit: Called customer service which does no good at all because theres no explanation for a $50 increase when the avg temperature was lower.

Its honestly the worst ISP Ive ever had. My connection speed is never what I pay for

If you think customer service is bad now You should have been with them a few years ago.. I know some are a little snobby but usually they will work a few hrs with you.. I remember the day the grouchy old lady sit at the desk and acted like she had been sucking on lemons.. Plus customer service is a hard job... I know all reviews are accurate as we see them But we have to put ourself in their shoes.. Just my opinion.

If your looking for the worst customer service and products around the region. You have found them. BTES is literally a joke. It’s ridiculous it’s the only option we have available. If at all cost go through someone else if you’re allowed.

We love BTES! Everytime we have had an issue they always call right away and if someone needs to come out they are here asap! Price and service can not be beat!

They charge ridiculous fees. $500+ for a deposit plus a $20 hookup fee for power thats already in the house, just switching names. $13 to pay by debit card. The old lady that keeps answering the phone is rude and never fully explains things. They have a monopoly and its terrifying.

BTES has great cable...rarely out, but their customer care support is the WORST!!! You will be on hold for a LONG time. Many times I just give up.

I agree with Joseph. We moved here a year ago and they doubled our deposit from the highest bill at the residence, which was 400 dollars, so our deposit was 800 dollars. How is that fair that they go on a bill that was not even created by you. that is totally a dirty way to do someone moving to Bristol. they don`t care as long as they are raking in that money. I would advise anyone thinking of moving to Bristol to give it another thought before doing it. The rent in this town is bad enough without your electric co taking advantage!!

Please...... Your a horrible company as it is... But charging $10 to pay over the phone ugggh and step into this century quit stealing from people and get a freaking atm and credit card reader in you business its 2018.... And step up 100% up on the customer service skills. Whole company needs new workers except for like 2...

Im not even a customer yet, but Ive left multiple messages and cant even get a return call. Its not like a person has $700.00 laying around to pay for a deposit. I thought AEP was bad.....pahahaha

Complete and total garbage. And the sad thing is theres nothing you can do about it. Arent monopolies supposed to be illegal in America?

They have great customer service and the Internet is pretty reliable. The rates seem a little high, but they gotta make their money too.

This place is pathetic and run by heinous people with monstrous policies. My husband and I always pay half of our bill at the beginning of the month and the rest at the end of the month. Thats the ONLY way we can do it because Im the only one able to work and Ive been lucky to clear 20 hours every week where I work. This time, though, we received a yellow notice on our door saying if we didnt pay $85 and some cents (which is also about $20 more than what it shouldve been), our power would be cut off by 5 PM today. The last time we had this issue, my husband was able to call and rectify the problem, but this time they said there was nothing they could do because our last day to pay came early this month. I had to ask my grandmother for the money because these monsters were willing to cut off our heat in snowy 20-degree weather. Because there was nothing they could do. As if theyre not the ONLY electric company in area we HAVE to use, and they have no control over their own policies. It takes a special kind of monster to threaten to freeze people out of their homes for not even 90 bucks.

The water heater that BTES installed 15 years ago wasnt getting hot enough. Within an hour the friendly service technician was here replacing outdated parts. I feel like I have a brand new water heater and it didn’t cost a thing because I am on the BTES water heater program. I just took the hottest bath I’ve had in ages and it was marvelous!

One of the absolute worst institutions. They required, or should I say forced, customers to go to IPTV. The IPTV goes down several times a week. Since October I cant count a week in which it has not went out. Their rates are exorbitant. They require a home phone service because if you drop it off of your quote-unquote bundle plan the rate does not go down.

Seems like a pretty fair power company.

Awesome company! Internet, cable and telephone are hands down the best our region offers.

Tired of the bad reviews, Ive never had bad issues with BTES, internet is great and stable, as a IT professional I dont see it being worth it for the 1gb internet. You can get 1gb to there speedtest server but outside of that its very spotty. Ive got high end equipment that I know can do the job of 1gb internet, as soon as they offered it for $100 I tried it and was unhappy, lowered back to 100mb, maybe its time to try 1gb again. I will say their customer service could use some work but ultimately I think it has to do with the people they have being over worked, they should really look into expanding and hiring more employees. Hope this review helps someone.

Internet is ok.. Customer service is below substandard.. Recommend avoiding this company if at all possible

Fantastic customer service. Every interaction Ive had with BTES has been quick and easy.Ive been a customer 3 years now and Ive had to call about internet service issues a handful of times, but it was always resolved quickly.Last year I was upgraded from 60mbps to 100mps (like most in the area) at no additional charge.I recently had to cancel my cable and just after a less than 2 minute talk with Ana it was done. Give her a raise.If youre looking at the overall negative reviews just remember that when people are angry its easy to vent your frustrations. However when youre satisfied its easy to stay quiet and not sing praises.

Hands down, the best internet service we have had. We have had no outages and the speed tests always return with a solid connection at the speed expected from our service. We also have our electric service with BTES and have had no troubles there either. The rates are reasonable as well.

Trash

Literally the worst company. Ive complained. I e written emails. I’ve called TVA. BTES is a lousy utility company. Never ever ever get cable through them. Bristol residebtscare forced to use them for electricity. Don’t bundle. If youre ever late you will pay a huge penalty. Cannot day enough bad things about BTES. Been in the office many times with folk screaming and crying over their bills. Sometimes I’m one of them. Bristol’s problem is it’s too influenced by Bristol Va.. BTES does not represent Tennessee well. I thought we were a nice and honest people. This utility company is ruthless.

Literally the worst internet/power/phone company Ive ever seen, internet goes out at least 5 times a month. Customer support is ridiculous and the worst part is they are your only option. You choose garbage internet or no internet.

I’ve had electricity with these people for many years, and that is only because I can’t get it anywhere else. The guys who come out and turn the power on actually do that, but call them for support, or problems...wasting your time. It’s a monopoly and they sure act like it. The first answer you get to anything is no...we can’t do that. Whoever runs BTES needs to go.

Brand new account holder, just moved to the area.Worst website account navigation Ive ever experienced with a Utility company. Absolutely no detailed account information regarding terms and conditions, no information on what my services are (even to differentiate internet from power), no detail regarding the individual charges (internet? power? other items? youll never know), and after a random fee on an invalid account, i dont trust their online payment systems at all. I have perfect credit, and havent had any type of bounced fee in over 10 years of home ownership, but my first payment to BTES (which I was trying to pay over a month early) incurred a $26 fee due to some unknown error when online payment was submitted. Customer service was 0% helpful in figuring out the problem.Coming from Verizon FIOS, im less that thrilled that im stuck with this for a year.Its a complete joke that this website is kept by an Internet service provider.

Whenever I have dealt with BTES they have been very professional and very helpful. I work for a local non-profit charity with 13 buildings that are spread over two campuses. If I have to call, BTES always responds in a timely manner and solves our problems.

It sucked.

The worst internet around! They also don’t have a steady due date for bills! Your light bill could be due anywhere between the 14th and 18th if the month and is different every month!

It is five star grate

They have always responded to our issues, hot water heater, cable, phone and internet. Not perfect but customer focused.

This company outright lies...Says your enrolled in hot water program and even sent out technician and tells your good...but when something goes wrong your not in program....WORST EVER....WATCH OUT...7/262021SO HAD INTERNET AND CABLE SERVICE...PAYED FOR 1G SERVICE AND NEVER GOT IT...THEN TECHNICIAN SAY BOX IS BAD...BUT NEVER REPLACES...COMPANY SAYS WE CALL BACK...NEVER HAPPENS BUT THEY SURE DO CHARGE FOR SERVICE YOU NEVER GET....WATCH OUT

Really awful company, and the best part is you have no choice but to deal with them. They will demand a deposit to get service turned on that is just ridicules. And guess what? Yeah, they dont take debit cards to pay it either. And do you like paying extra fees just for the privilege of paying your bill? Well now you can! And if you have some sort of problem, mine was with the internet, the customer service is just a joke. they just want you off the phone and will say whatever it takes to get that done. Waiting for a call back from them? Dont bother.

I have never in my life had to deal with such hateful people. They have a ridiculous start up policy. Your deposit is determined by the highest bill the home has ever had then they double it to come up with your deposit. So the people before you had a $400 light bill one year then your deposit to get your power turned on is going to be $800!! I am sorry but no one who is moving can afford that kind of a deposit to have lights turned on! This is not a good way to get people to move to Blountville/Bristol.