Very responsive and efficient, albeit a long way from our house. A more local company wouldn’t even bother to schedule me and gave me a 2-month window which is unacceptable. I would most definitely recommend Scarritt.

Scarritt Pools is the best. Dave is extremely knowledgeable . Have used him for years, never any issues, there fast and efficient . Top notch !!

Scarritt Spas and Pools did such an amazing job installing our above ground pool. Highly recommend them to anyone!!! I’m so happy with the job they have done!!!

Quick, safe, responsive, cost effective and they fixed my problems the first time out. I would highly recommend Scarritt pools and spas!

Bought my tub used about 6 years ago from Scarritt. They are my go to people if I have an issue. They will happily walk your through any possible fix you can do yourself and do not seem intent on getting money for a service call if it is not absolutely necessary.

I thought this feedback should be shared. We have been longtime customers of Scarritt’s over 20 years. We dealt with the original owner Jim and then for the past 10 years or so their son Dave who took over the business. We bought our hot tub from them, pool and spa chemicals had many service calls, and most recently we hired them for a pool lining replacement.We chose Scarritt’s to do our pool liner installation because we already had a relationship, and we wanted a company that would stand behind their work, installation and overall quality of the job. We received several quotes and even though Scarritt’s was the most expensive, we still chose them. We wanted a company with longevity.Approximately 2 years after the installation of the liner, the liner started to come out of the area where it goes into the coping (in the deep end of the pool). We called them for a service call. Eventually after a few months (they were not timely), they came out to fix it. We thought this should have been covered under warranty, however it was not. They charged us for it indicating that the work was only warranted for a year. They also indicated that this can occur and sometimes happens. I don’t know why this would occur as it was brand new and I wouldn’t expect it to with a new installation. Our prior/existing pool liner was in place for over 20+ years with no issues, we replaced it because of fading and because it was getting old.We are not happy with the outcome, even though they eventually fixed it and for the charge associated to the repair. We thought the repair should have been covered under warranty. In the future we will no longer be doing business with Scarritt’s as there is no need to pay a premium for a product if the company will not stand behind it. We can go to anyone and pay to get a job done and then fixed after the fact.Brad & Catherine Chhabra

We have used Scarritt for the past 7 years and are on our second hot tub with them. The service they provide is top notch. They are extremely responsive, customer focused and are always happy to answer questions. They also stand by their work.I highly recommend Scarritt.

This is the least professional company I’ve ever worked with. They failed to open my pool, ignored me explaining this would be a difficult job since the pool hadn’t been taken care of in a few years. They took my filter and never returned it, I had to travel to them to pick it up and install it myself. They have zero communication skills and would show up without notice. After not hearing from them for several months they send an invoice for more money. What exactly would I be paying for? All you did was remove the cover of the pool and poured chemicals in and disappeared. My pool was never set up correctly, the pump was never put back together and the water never went clear. I am extremely disappointed with my experience and have told this horror story to anyone who will listen. I would never recommend you to anyone. Luckily we found an amazing local pool company who brought our pool back to life no thanks to you.

Very helpful staff, lots of chemicals, aromatherapy options and parts.

We have had nothing but issues with Scaritt Spas and pools. We needed a new spa cover back in September. A deposit was placed and everything. Dave said he would find one for us in the meantime. We never heard anything. We called and asked- he said nope can’t find anything. It is now 4 MONTHS later, end of December and we asked for a status update on when it will arrive. Now we are told there are no spa covers being made, never mind shipped. No mention of giving the deposit back since they cannot find a spa cover anywhere for almost half a year. This is just the tip of the iceberg of issues we have had with this company. Disappointed is an understatement.

Dave Scarritt is always accommodating to get repairs done. Colby, who performed the work was exceptionally professional.

Have had a nightmare trying to find a spa filter. This place was recommended and within an hour or two after sending pictures of the filters they were able to order my part. Another company couldnt do the same within 3 weeks. Extremely happy with how responsive they were. Spa parts are back ordered, they were very forthright about timelines.

Dave Scarritt personally came out to give me a quote and then did an excellent job replacing my pool liner... I really appreciate that he explained to me that I did not need a total new pool after several other companies told me the liner couldnt be replaced and I needed a new pool for $12k! I will be a lifetime Scarritt customer!

I didn’t have a great experience going to Scarritt Spas. I went to get a filter for my hot tub because I just bought a house that came with a hot tub and the previous owner left the filter. The old filter is brown and the slits are filled with mold. The employee advised they did not have the filter in stock and recommended that I just use the old filter... he said just to clean it and it’ll be fine🤢. Didn’t offer to order a new one for me just basically told me to clean it and sent me on my way. I left Scarritt Spas so frustrated I went somewhere else to get a second opinion and they couldn’t believe I was told to use this filter. I wish I could upload a picture for you to see because that’s so unacceptable. Highly disappointed with the service I received.

Sue was very helpful, explained everything clearly, made the purchasing experience easy and stress free.

We’ve been Scarritt customers for 10 years. They have always provided knowledgeable service and assistance with the occasional repair and maintenance of our Hot Springs portable spa....which by the way we love and use all the time.

Was looking for a new pool pump Dave gave me a few options. I chose to buy off line however, I did use scarritts for the install. Dave himself showed up and was extremely professional and friendly. His work was clean and he was very efficient. I would definitely recommend Scarritts for all your pool and spa needs.

This company is amazing!! Work around customer schedule. Pools are amazing. Customer service is top notch!

Dave and his staff are second to none! Friendly and extremely knowledgeable.

I purchase a hot tub from Scarritt about 20 years ago. The sales experience, as I recall, was terrific. Subsequently, their service, which I havent needed that often has been even more terrific. They come when they say theyre coming, and the service people are great. I would highly recommend Scarritt Spas & Pools to anyone! JZ - Wethersfield, CT

We recently purchased a used hot tub. Experience for sale and delivery was excellent. Staff was knowledgeable, friendly and easy to deal with. Delivery was timely and seamless, just as it should be. Thanks to Dave, Theresa and Kyle for their exceptional client service. If you are considering a spa call Theresa at Scarritt Spas & Pools, youll be happy you did.

Scarritt is the best. Listening to their customers. Helping all they can..Very good spa’s and service. Sues’ the greatest. Have 8 years with them, I would buy from them again.

Very friendly service. Fair prices. Good hours.I love the free water testing for my spa ! Scarritt’s has a computer water analysis system that lets me keep the Chemical levels perfect. Dave (the owner) and staff are always willing to answer questions and make suggestions how to keep everything running perfect. I would highly recommend them for any spa or pool issues 👍

This is a great story with a happy ending.I purchased a used hot tub and got it installed and it didnt work.I asked around in three gave me Scarritts phone number. Not only is Mr.Scarritt a gentleman, he knows hot tubs and treated me better than anyone in the swimming industry has ever treated me before. Kudos!!!

Dave, the owner, personally called me from his cell phone to walk me through how to fix my spa rather than just passing me off to his service guys!! Although he passed up on some money. I will FOREVER be a customer of his! Awesome to see fellow business owners showing exceptional customer servic . THANK YOU!

Great service. Professional staff. Couldnt be more pleased.

We got our pulse hot tub march 2016.From start to finish. Great customer service.Theresa in sales. Very friendly and knowledgeable.And Dave the owner with awesome attention to detail.Im so glad we did our homework and picked the best company to get our Hot Tub from.

I came to Scarritt Spas looking to replace a part on my Hot Springs Hot Tub. The owner, Dave, was incredibly patient and helpful. He had lots of insight, and even offered to walk me through the replacement process over the phone. Great experience!

The BEST & ONLY place I will ever buy a hot tub from. Excellent service & very friendly staff !! Anytime we needed repair work on our original hot tub they always came right out to fix it. I love the fact that the owner Dave is always there & available to speak with & he also does a lot of the installations & repairs himself !!!

My hot tub wasnt working at all, so I set up a service call. I got a call from the owner who walked me through what turned out to be a simple fix. He even gave me his cell number so I could call him over the long holiday weekend. Fantastic, honest, and courteous service.

I dont really do reviews, but Ive read some of the bad reviews here and I think you people are just the kind of people that cant be pleased by anyone. I have a wood wall pool with 2 walls that blew out. Needed to repair the wood and then get a new liner installed. As with most pool places, they dont do the wood work when the frame needs to be replaced. Im not a carpenter, and neither is my brother, but I explained to Scarritts that Id be doing it myself and would call them once done so they could proceed. They said that was fine and to call them when we finished. I asked them to come out and inspect it after in case anything needed to be fixed up. Was told everything was good and then they came out to measure up the pool and check out the sand floor.They determined I didnt need sand, but had to re-compact and make a coving. Mr Scarritt himself measured the pool and ordered the liner after we picked the kind we wanted. I was told ahead of time it would probably be custom, as nobody really makes liners for these pools. Got a call a few days later that it would in fact have to be custom and was told the price up front.We did not get quotes for the rest of the work, but I had gotten a few quotes on new pools and assumed wed be in the same ballpark, which is where it ended up. He steered me away from getting foam behind the liner as he said that was a gimmick other places use to put a quick buck in their pockets. He only advised me to use foam in the corners since I had some gaps there. Very happy with how things turned out.You people who wrote bad reviews, I bet you write bad reviews about everyone. This place is honest and is not out to rake you over the coals. Quality work. Everyone who came out to our house was really nice and up-front about what they were doing. I am a helicopter when people are doing work at my house and they never acted like I was annoying them, even though Im sure I was :-)I was recommended this place by a good friend when I told him we were buying a house with a pool, and Ive never once been disappointed!

I shopped around for our Hot Springs tub. These guys were certainly the most competitive in the Fairfield County vicinity. Not only that, but they have proved to stand well behind the product and very responsive to all my follow up questions and needs. I would recommend going with these guys without hesitation.

Dont waste your time or money going to the chain pool stores. The folks at Scarritt Pool are pros. Theor advice saved my pool when I thought we were going to have to fill it in. Highly recommend!

Over-charged me to open my pool. Promised to do weekly maintenance, then the morning of, said they couldnt do it. I would have used a company less expensive and closer to my house if I knew that in advance. Told me I needed a new pump, which I purchased for $500. Then charged me $280 for a service call (because his guy had to drive back to the shop to get it). But the kicker is that after spending $1000 my pool still wasnt ready to swim in. My new company charges $157 less than Scarritt and when they open your pool it is sparkling!

Scarritt did a great job replacing my old hot tub. Ive had a couple issues, but they resolved them quickly. Do your homework. Wish we bought our first one from them.

We were having problems with our pool for weeks now, and I called Scarritt and spoke with Theresa. Dave Scarritt came out himself and withing 10 minutes our pool was running. Great service, great prices. Thanks to the Scarritt team

I have been going to Dave at Scarritt for advise, chemicals and anything else pool related for longer than I can remember. I keep coming back because his service is the best.I recently struggled with a cloudy water issue for over 3 weeks and nothing seemed to work. One trip from Dave saved the day and let me have my daughters graduation party.Thank you so much, Dave and Susan and Tabatha for all of your help. I could never have done this without yet you.A life long customer,Dan Mike

Dave, the owner, was very thorough, he made sure the work was done correctly and followed up frequently, accommodating to the needs of the owner when it came to a price. Great place to do business..

I have had numerous great experiences working with Scarritts. The entire staff is genuine, courteous and knowledgeable. The technicians are professional and they always go above and beyond. This type of service is valuable and appreciated. I highly recommend ScarrittsDan QuinnNew Milford, CT

These people take pride in their customer services,their attention to detail,and the competence of their technical staff.The owner goes out of his way to guarantee your satisfaction,and is no doubt a tribute to his Dad who did the same.

If you want GREAT customer service - Scarritts is the place to go! After a few frustrating days of trying to get my pool up and running, I called Scarritts. The two ladies I spoke with in the office, Theresa and Sue, were so patient as I explained my issues. They were helpful, professional and knew their stuff! Dave was out here the next day, and the pool was up and running in no time. Thanks so much Dave!

I purchased a hot springs hot tub in 2010 from Scarritts I got a great price and great customer service. When ever I have questions I am able to speak with someone either in person or over the phone and they are always happy to help me. In this day and age it is hard to find good customer service so Im happy to have found it at Scarritts. Thank you David for all your help.

Our 22 year old inground pool liner failed beyond repair and was flawlessly replaced yesterday by David Scarritt and three skilled and congenial co-workers, Griffin, Colin, Hayden and Ethan. Our new 27 mil tye dye Latham liner looks beautiful, fits perfectly, and, most importantly, holds water! Great work, gentlemen! And, thank you for pleasing a crotchety, old engineer-owner striving for perfection.

This the best spa and pool store around friendly and they know their stuff

If I could give 0 stars I would. Do not call them for service. They replaced a bunch of parts on my hot tub that I did not need. When I called them out on it, they came and took back the unnecessary parts but said that I still owed them for the labor cost for installing and removing the unnecessary parts. I talked to the owner about the labor cost and caught him in two separate lies that he was trying to sell me on.Do yourself a favor and call someone else. This company does NOT put the customer first. Also, it seems as if they try to take advantage of those who arent knowledgeable about hot tubs.

Always a great place to get all you need.

Very nice lay out. Sue was very knowledgeable.

Honest, knew exactly what I needed and very friendly

Purchased a Hot Spring jetsetter NXT from Dave, he gave me a good deal and has been prompt with getting back to me with any questions I have had in regards to water and filters. I would recommend purchasing a spa from Scarritts

They are modern day bonnie and clydes we had a small problem and asked if they could look at it came home next day to discover big hole dug up we never got quote or ever signed anything problem never fixed 2 years ago still being harrased for payment would not go there to buy water from this crook stay far far away from this crook!!

Spent 500.00 on a spa cover and in two years tried to get them to warranty my cover,and nobody got back to me. After 4 calls,

Great stuff for pulls

BAD REPAIR SERVICE ON HOT SPRINGS SPA OUT 3 TIMES AND NEVER FIXED PROBLEM.

Always a great experience!

Amethyst was a big help today

Knowable staff!