I made an appointment with Billy for a Sunday at 1pm, at his request. The day before the appt, I texted to confirm. Billy confirmed the appointment, clarifying it was a window, he would be there between 1pm-2pm. On the day of the appt, I arrive at the location of the appt at 1pm. I sent Billy a message that I was there. Billy did not show, did not return text messages, answer the phone, or return voicemail. I wasted 2 hrs of my day, very unprofessional and bad customer service.