Our sales representative, Trace, was extremely knowledgeable about the 2022 4-Runner that we purchased. I had my heart set on going to Jeep to look at a Grand Cherokee, but his level of knowledge, spouting off features like a pro, really impressed me, along with the amazing vehicle.Him and Keith worked with us to get the right deal for our two vehicles that we were trading in. It was a pleasant experience and we’ll be going back there for future purchases.

The staff was polite and well informed. They were very helpful. The trade price was reasonable. I only wish there had been a larger stock from which to choose.

Felix was so helpful and friendly with my car buying experience. The entire staff was extremely friendly. Justin in the finance department was extremely helpful and made sure he explained everything thoroughly. I have never experienced a staff where everyone was on point. I highly recommend Gray Daniels of Brandon to anyone in the market for a vehicle. I will most definitely be sending Felix referrals!

UPDATE:Branden Parker (the GM) and the service manager took this as serious as I had hoped for. They came and picked up my car, gave me a loaner and fixed/checked everything that was on my list. Every company has a few bad apples but this past week Ive learned not to paint an entire company because of a few.I will continue to use Gray DanielsRefused to change my oil but put a new sticker on my windshield saying it was, got oil/grease all over my seats, scratched my dashboard, door panel has a gap now, water got inside when they washed it so it’s a wet inside, didn’t fix my tire pressure issue, oh and they drove my car around for 45 min smoking in my car. Never again will I go to this place.

My buying experience with GD was a great and simple one. Mr Levorn Daniels made everything easy and worked with me the entire step. I’m enjoying my 2022 Camry so far. The only issue I’ve had is not receiving all cords in the Connectivity package, but hopefully Mr Daniels or Mr Miller will get that too me ASAP!!!

Thank you to Justin in Services! I lost my Camry key fob at a concert here in Brandon; 3 hours from home; he assisted with information on getting my locked car to the dealership as well as assisted in the fees given the unfortunate circumstances. Definitely made a very stressful situation more bearable with his customer service and assistance! And with that we are headed safely home!

I do not recommend Gray-Daniels Toyota at all. We bought a car from them in 2019 and have been coming to service appointments. Today after waiting 10 minutes in service area, the rudest lady came out and told us they didn’t do service appointments at 7:30am and with an attitude said to come back at 12. That they couldn’t fit us in until then. That could’ve been communicated in a much more professional manner. Needless to say if this is the how you treat your customers we will not be back. Don’t have 7:30 on your website if you don’t do service at that time.

People I dealt with were knowledgeable and pleasant. I didn’t feel pressured and I wasn’t made to feel like I was bothering them. I was able to look at all the models I was interested in. Lucky was my salesperson and she answered all of my questions about each vehicle and did not push one over the other so I made my own decision. I would recommend Gray Daniel’s to everyone. One stop shopping!

Had multiple general maintenance items to be completed. The Service Advisor, James, wrote my ticket up and put my vehicle in line for those services even though I was early. The Technician, Jacob and advisor, James kept me updated every step of the way. The work was completed efficiently and I would definitely recommend Gray Daniels Toyota to anyone.

The service department was great. The wait time was minimal. I needed a replacement part and the expected delivery date was 5 days. However, it arrived the next day and was quickly installed. Thank you!

Recently we bought a 4runner for my wife here, from Felix. He was extremely helpful in discussing the vehicle with her. She felt listened to about her concerns on comfort as she has had spinal surgery and the seats are a major concern. The dealership was straight forward and honest in their dealings and in general much better than our previous experience with our local Meridian, MS Toyota Dealer (who will remain un-named but a Google search is easy). Buy from these folks if you are in the market, even if you have to drive a bit as we did.

Awesome service. Call ahead make sure they can take you in, and you won’t have to wait so long for oil change or other services. They are kind to customers and the waiting area is nice and clean. My service professional was Doug Chambers he is good at keeping you updated on your vehicle 🚗 and will give you a good time estimate.

Such fast and accurate service. Will definitely be back. Shoutout to LaRaven Tucker who’s expertise really made it a smooth transition for me

Leslie is AWESOME!! Always on top of our issues and works to get then resolved and our vehicles back to us as quickly as possible. We can not operate without our service vehicles on the road, and she helps ensure that repairs are completed as quickly and efficiently as possible. Thank you for all that you do for us!

Joy and Justin were great doing business with. They were courteous and answered my questions. The bargaining process was straight forward and without hassle. I am very happy with my deal. I have traded vehicles many times and I would rate this as the best experience possible.

The best and most painless vehicle purchase Ive ever made. The staff was very friendly and helpful. If your looking for a new Toyota product stop by and see Mr. Brant Anderson he will take good care of you. We will definitely be back.

Great service! Great people! Julian was outstanding! He was very knowledgeable on information he was giving me. I was not pressured and they were very patient. Also, paperwork and financing did not take to long. Great place to get a car and good people.

I shopped a few local dealerships before landing on Gray-Daniels Toyota. I highly recommend letting Felix Marshall help you find your next ride. I couldnt imagine a more laidback buying experience, and he really listened to what I wanted from a vehicle. We managed to find the perfect fit pretty quickly!

I have been with Toyota over 10 years. I dont see myself ever going anywhere else. I love the trucks and I love the employees at Gray Daniels Toyota in Brandon.

Quick service! I came in for my first oil change. Was waiting maybe 30 minutes. Luckily I know a few people there and could casually talk. Took no time and they had my car ready!

Used Gray Daniels Brandon for routine and other maintenance. Theyve always been reasonable and are good about providing rides when leaving my vehicle. Most recently, Douglas Chambers has been my Service Rep for my last two trips. Hes been a great help, is very professional and does a good job communicating on the status of my repairs.

Outstanding customer service. I have been on a long journey searching for a Toyota Tundra 4x4. I went as far as Meridian to find one but no luck. I was interested in the Limited trim model but was open to 1794 and Platinum trims. When my family and I arrived to the lot, we drove around to see what Tundras were in the lot, we did not see any so we proceeded to walk to the entrance and was greeted immediately by a worker who was already headed to another customer to test drive a vehicle. I was forwarded to the next available staff member. She was very polite and courteous. I then mentioned that I had put in an inquiry via toyota.com and showed her the email from a Mr. William Willie Thornton, she proceeded to escort us to Mr. Willie and he took care of us. There was no Limited trims in stock in the lot but there was one 1794 trim. I fell in love with it instantly after I test drove it with Mr. Willie. He has been with Toyota for over 30 years, he recognized my father being a fellow veteran and I also informed him of me currently serving in the Army. We proceeded with the decision on what I wanted to purchase, added up the costs, discounts, and rebates. Any question we had he was very knowledgeable about the Tundra and other vehicles we inquired about the Supra, Tacoma, and 4 Runner. Mr. Willie was straight forward, no gimmicks, no tricks. He gave it to us straight and even went old school by writing out everything to show there were nothing hidden. Im sure there are other great salesmen there but Mr. Willie went above and beyond to make sure I was purchasing the right Tundra. Highly Recommend Mr. William Thornton.

My experience has been great. Doug Chambers schedules my appointments and ensure I get in and out. My experience has been EXTREMELY more pleasant than the Toyota dealership in Jackson and it’s closer for me. Keep up the awesome customer service because it makes a difference.

Devon the Salesman was most helpful and quick with answers.Zach the Sales Manager is informative and most helpful in making and completing the initial deal. Dwayne the finance Mgr is eager to get the financing done correctly and painlessly.This is what I call painless truck buying.

I really appreciate being able to track the progress of inspection, oil change etc.

I am extremely happy about my experience today with Gray Daniels. My lease purchase went as smoothly as possible. My representative worked with my budget, found the vehicle I wanted, took time to show me about the different features. I am walking away with a huge smile. Please Go See Felix at Gray Daniels Toyota, a true professional!

Laraven tucker was friendly and helpful! It’s so Nice to have service with a smile! I have been servicing my car here for 6 years and have always had terrific service.

Joy and Justin are awesome! Go see them they will take great care of you.

Ive been looking to purchase a vehicle for a while now. My husband saw what I wanted here. We went out to look at the car and while other were looking as well. We could see two associates on a golf cart watching us view cars on our own but did not approach us. We decided to go into the building and find someone who would help after waiting almost 30-40 min to be acknowledged. When theassociates saw we were entering the building they then tried to assist us. I decided to go with the eager to help associate inside the building, Yolanda. She was amazing, new but amazing. The guy in finance was nice and informative as well. He was friendly and helped me feel as though we had made the right decision. Waited another hr and a half as they said the car was being detailed. This was a complete lie. The car was disgusting. Pedicure sandals, candy, markers, cards, old jewelry, crumbs of every kind were all over this car not to mention dog hair Ive been trying to get out for 2 weeks now. They even put down the plastic paper for your feet as though they had cleaned it. The vehicle was disgusting and for us to still be in the middle of a Pandemic I expected so much more from such a large name company. Touching the console was sticky. I mean the car was disgusting! I came home and began to clean my car on my own and as I stated Im still cleaning the mess from the previous owner now 2 weeks later. It took a little joy out of buying the new car. I would hate to feel as though we were treated less than because of who we are however I have never heard of Gray Daniels being this way. I still have sticky gummy candy stuck in the grooves of the car that Ill have to find a detail shop to remove. Disappointed to say the least! But I do love my new vehicle.

Bait and switch! I completed an inquiry online for a specific vehicle and got a call shortly after from Kourtney. She stated well, lets schedule a time for you to come in and see that vehicle. So we scheduled a time for the weekend. We had been talking on and off ALL week so of course we were under the impression this vehicle was available. Kourtney even asked me to complete a credit application for the vehicle, so the process would go more smoothly when we arrived, since we were coming over an hour away. My husband and I drove from Hattiesburg expecting to get this vehicle, or look at another. Well after the credit pull/HARD INQUIRY, she says, well we actually dont have any of the vehicles we discussed available. We dont have any of the inventory listed on the website. We may have some coming in, but we dont expect the one you were interested in any time soon. But you could put down a nonrefundable $1,000 deposit JUST IN CASE WE GET IT IN, so we can hold it. Maybe she gets commission if a customers credit is pulled, idk. I know car salesman can be shady but goodness, that was a very dirty thing to do. She not only knew how far we were coming but also had us doing a credit application on a vehicle that wasnt even there! So we drove that far for nothing, and walked away with nothing but two points down on our credit scores. I wont be doing business here and I wont be recommending anyone else to.

Great staff! Very friendly, flexible, and truly care about you as a customer. Extremely satisfied with the service and my purchase.

Tiffany was amazing!!! She was kind, polite, helpful, and gave me a great deal on my rental car until my car was fixed. Make sure you see Tiffany for any of your rental car service needs!

I had an excellent experience w Lucky! Ask for her if u are buying a vehicle. She will show you all the bells and whistles and really knows her stuff. !!!I love my Highlander.

JJ was awesome in helping me get my new car!

My car was damaged during a service, Gray Daniel agreed to fix it, but when I made arrangement to bring it in and get a rental: there was no rental nor did I get a call from the service advisor. I called him three times on that day to make sure everything was a go, I never got a return call, I asked to speak with a service manager, again no call returned. I drove 45 minutes to Brandon to talk to the James Allbritton face to face. I have been doing business with Gray Daniels for six years and this was the worse service I have ever received.

They are awesome. It was my birthday when I came. My very first financed car and they were able to get me rolling. Took their time with me while I contemplated decisions. I thank them for that!

I personally would not purchase a vehicle from them again. We picked our vehicle out online after researching it. Then we decided we wanted it after a test drive. Super easy sale. When we got to the financing, there were not a lot of things explained to us which leads me to believe that they do whatever they want to just get you to sign the papers. A $12,600 car turned into a $21,000 car and our interest rate isn’t even super high. I really feel like we were taken advantage of as first time buyers. A lot of things were presented to us in a dishonest way. It’s really difficult to get in touch with anyone there, much less a manager. They all put you off on “the next person” when they realize you have an issue. At this point, it’s too late. We do love the car. I just wish that we could have purchased this from a dealership with more integrity.

I really enjoyed my experience here. If you need a sales consultant, be sure to ask for JJ!! He made the process super easy and he made sure that everything I needed was taken care of.

I had a great experience purchasing my new vehicle at Gray-Daniels Toyota. John Perry did a wonderful job presenting option without being pushy. They gave me a great deal.

Great people and even better service and quality

Service was fast, friendly & professional. I’ve never had a bad experience getting service at this location. The only thing negative I have to say, is they have no services that will give you an option to clean your vehicle as others in the area do. It would be nice if they partnered with a car wash (right down the road from them) for a coupon to compensate for the lack of cleaning services.

Fast oil change, nice people. Not sure why you can make an appointment, because when you get there, you are treated like the people who dont have appointments. Overall, good service.

I made my first appointment online and got a quick response and a follow up reminder as well. When I arrived at the dealership they verified my appointment and put my vehicle in line and my service was completed very timely. The total experience was very pleasant.

Very quick service. Shout out to Doug Chambers for taking care of my care and making sure I got in and out of there fast!

I did a kelly blue book instant cash offer deal online. I was contacted by Keith Sistrunk from Gray Daniels Toyota. The deal was no fuss and hassle free. I was so blown away by how easy it was I have since referred him to others. I had my check within hours!Such a nice and efficient way to do business.Thanks again!!

Excellent, efficient service. Service advisor Justin Roberts was knowledgeable, courteous, and responsive. Appreciate his work. I will be back for nextservice schedule.

I had a great experience with the sales staff at Gray-Daniels Toyota. I went in without much hope of being able to find the Tacoma that I wanted at the right price. They had several trucks there that either didnt have the options that I wanted, or had more than I wanted at a price point that was more than I wanted to spend. I explained my situation to Robby Grantham who quickly found a solution. Instead of trying to push a sale on a vehicle that they already had in stock, Robby took the time to figure out what I wanted in my new truck. He then found one that matched what I wanted perfectly. Robby and the sales manager Clint worked diligently to negotiate a figure that i was comfortable with. Once we had settled on the terms, Justin Jenkins helped me navigate the paperwork smoothly and quickly. The team made it so that once my truck arrived, all I had to do was drop off the financing information and pick up the keys.Next time I am in the market for a vehicle, this will be my first stop. I would recommend Gray Daniels Toyota to anyone in the market for a new vehicle. Their main focus is the customer, and getting the right vehicle at the right price for that customers needs. I can not thank Robby enough for helping to facilitate the process in a professional, no pressure manner to help me find what I wanted!

Just got an oil change and tire rotation. They did a great job. Ive tried those quick places, but they dont always have quality people and have damaged my vehicles. Sometimes theyre a little slow, but they do a good job.

For my last service I was assigned to L.T. I LOVED her, so when I scheduled my next appt . For Wed. 8/4/21, 9:00 a.m., I asked that she be my service coordinator. When I arrived, she was SUPER BUSY - ( understandable) and there were at least 6 cars if not more in front of me. All good. After at least 1 hour and 15 minutes, I noticed my car parked to the side. There were multiple customers ahead of me which was fine. HOWEVER after TWO HOURS, I finally just assumed they had not gotten to me - still not upset, NOT AT ALL….. !!! At that point I did not have any more time to spend there- so I went to the front desk and asked the girl to please check on the status. She said “ I have no idea, this is my 3rd day and she’s doing the best she can”. This was said in front of another customer ( last name Gibson) so I immediately went into the office of the gentleman that checked me in and politely asked if he could find out the status. He said that my car had been serviced ( had been sitting there for almost an hour with no notification) Fine. In the meantime he checked with L.T. - she said she had come and called my name twice, which was a lie - I was sitting with other customers RIGHT in front of the TV - and when any name was called we ALL turned and listened . I WAS NEVER CALLED. The gentleman ( NOT LARAVEN). Gave me my bill. 😡I won’t be back. I will get my 2021 Highlander serviced while I’m in Birmingham, from now on.Good for the gentleman that was helpful- he at least Ed waived the $89.95 charge for the tire balancing

Justin is very nice and professional. I thought I had 3 recalls on my car. He found none by my vin number. They just came up on Kelly Blue Book for same model as my car. He advised would be on my vin. He advised me I do need work on rotors. I decided to wait. I can’t do today.

Fast service, oil change and tire rotation... In and out in 45 minutes. Staff was courteous, facility was very clean and easy to find. Thank you.

Justin is my advisor. He handles everything very efficiently.

Julian “JJ” Johnson got me in and out quick and fast and for a great price. Highly recommend Gray Daniels Toyota.

I was told by my sister how great of a deal she received from Gray Daniels instant cash offer. I thought I would give it a try. I completed my kelly blue book quote, negotiated a deal and sold my car for cash, all within one afternoon. I never even went in to the dealership. Great service. Special thanks to Keith Sistrunk for it all going so smoothly!!

Best Sales Experience I have ever had! They got me the best deal! I highly recommend Trace Anderson. He was very nice, professional, and very polite.

I have always been pleased with the service I receive at Gray-Daniels.

Professional all the way, from service department to mechanics. Doug Chambers, being the service rep for my car, was my primary contact and was especially knowledgeable, helpful and friendly. Completing service work was done much faster than i expected.

Just stopped in to get locking lugs and have the ugly cross bars removed from my RAV4. As always the service was quick, and my Service Advisor LaRaven was a pleasure to deal with. I love this dealership!!! I’ve had my vehicles serviced here for a while and they always treat me well.

My wife and I worked with both JJ and Joy while we we searching for our vehicle. Both were easy to work with and had a great attitude. I highly recommend giving either of them a chance at earning your business.

Gray Daniels Toyota did a fabulous job with the ordering and selling of my new Rav4! Ordering was easy; picking up and financing was smooth and quick. Great experience!

Helpful folks here ended up leaving with a nice 4Runner.

My buying experience went very well. Mr. Daniels did an awesome job from start to finish. He helped us find the car I wanted and made sure that I left happy. It was a busy day for them but he was on top of it. He answered every question we had and kept us informed every step of the way.Thank you for making my buying experience a great one! I highly recommend Gray Daniels Toyota and Mr. Daniels if you’re looking for a new car.

Raven at the Brandon,Ms location always take care of me. She always welcome you with a smile and keep you updated on your vehicle and if she can help you in anyway she will do just that!

Shout out to Aaron Watts, salesman for Gray Daniels Ford Lincoln, for assisting me in purchasing my new used vehicle. I’d recommend him for your salesman if you’re in the car purchasing mood.

I had a very easy no pressure experience while buying a Toyota tundra. I was able to setup everything online and go in to sign the papers. I will definitely be doing business with Gray Daniels again.

Gray-Daniels has been doing great in the customer service department taking care of my 13 Camry. Doug my service provider is the best asset the service department has.

I’ve serviced my 2020 camry here every time since I bought it last year, but only because of the convenience of the location. The customer service in this service department is HORRENDOUS. The only upside to this visit was I only waited a little over an hour. I think I’ll just drive on up to Herrin Gear from now on. :(

I am beyond happy for the experience and professionalism that Cedrique Kelly displayed. I had been to 3 dealerships and all of them was saying more money or co-signer and trying to put me into something I didn’t like. Mr Kelly asked me what I could put down and ran with it he came back with 30mins and had me test drive a car and within an 1 I’m driving away in my new ride. He did not try and push anything on me nor push more money. Best sales rep EVERRRRRR!!!!!

Thank you Toyota for making our purchase worthwhile! Everyone was friendly and helpful! We will definitely send people your way if they are in the market for a car!

Great experience with Gray Daniels Toyota! Gave me top dollar for my trade and great financing on my new Highlander Limited. Thank you Willie Thornton and Dwayne Chesnutt!! I’m thrilled!

Purchased a 2015 Kia Optima from them on May 15, 2021. All the financing and stuff was handled through the bank. I had to call them a few times to get my title sent over to the bank. After getting that handled, I go to get my tag and I can’t because there is a title application open on the vehicle from January. So after contacting the sales rep (Ryan) over and over with no information, I asked to speak to a manager who sent me to the financing department. Justin in financing said they had to file a lost title and I should be situated by the next week. Well here we are, one month (almost two), and I still have not been able to purchase my tag. I have called numerous times and I still have not received a call back or any additional information from the dealership. I even called the DMV and they couldn’t assist because my information is not in the system associated with the vehicle. I do not recommend buying a vehicle from them. Once they have your money, they are no longer assisting you with your needs. A one star is being generous.

Excellent customer service!! My service advisorLaRaven Tucker was very knowledgeable and friendly. She will be the reason I will be returning for service!The overall team did a great job! My 2013 Toyota is better than ever!!

They are easy to communicate with and patient and fixes the root of the problem of my vehicle. Love taking my vehicle there as I know they will get the job done right.

I used the internet to find the truck . the sale rep was a great help to me and was quick to return call. they delivered the truck the next day to may home.

Marian at Gray-Daniels Toyota was a pleasure to work with. She made things very simple and went above and beyond for her customer. Very pleased with the service I received from her, as well as the Finance manager Justin.

We broke down on a trip near Jackson mississippi. I called Gray - Daniels Toyota and spoke with Doug in the service department. He was extremely helpful and advised he could get our SUV in for work the same day. I had my vehicle towed to the dealer and Doug had one of his drivers come get my family. Once at the dealership Doug met me outside and started checking over my vehicle. My family and I went to lunch and a short time later my vehicle was ready. Everybody at the dealership was professional and the work was done right. I appreciate their responsiveness and the help to get me back on the road and for a ride for my family.

Friendly support staff as well as competent mechanics bring me back to this dealership.

Mariannis was extremely helpful with my recent purchase. I shopped around at many different dealerships to get the best price and Gray-Daniels offered the best price and service. The vehicle I purchased is my first new vehicle that is totally mine. I am very pleased with my vehicle and I plan to drive it until the doors fall off.

Willilard Allen was a great salesman. I never laid eyes on him we only communicated by phone, from different states. He and other staff took great care of me and then Delivered my NEW CAR…… Thank You Gray-Danials TOYOTA…❤️❤️❤️

Came in early and Justin was able to squeeze me in and got me out quick!! Thanks Justin for the great Customer Service and Satisfaction !! If you go and need anything in the service department ask for Justin!!

Very disappointed! Probably ok if you just want to pay with a major credit card but if you drive a car owned by a fleet company, go somewhere else. Service rep was not interested in learning how to use the Enterprise Maintenance card and opted to not give me the oil change even after I requested it at 6000 miles. Took the car, rotated the tires and called me to tell me the car was ready. When I arrived to pick it up said I didn’t need an oil change until 10,000 miles. Now I have to find another day to take my car in for the oil change.I also can’t get a formal quote to have a tow package installed. You would think that a dealership this big would know how to write out a formal quote.I was looking forward to having Gray-Daniels Toyota provide all of my service on this vehicle because it is in a great location for me. I will look elsewhere.

Thank you for an easy transaction. Levorn was great. Looking forward to a driving my new truck.

EDIT: NO ONE EVER CALLED ME. You can see the owners comments below saying someone would be in touch. It appears this attempt to smooth things over was entirely self-serving and only to give the impression to readers that this was an isolated incident.TL;DR: I got lied to about what was necessary, and paid for work I didnt actually need. Two expensive trips to Gray Daniels Toyota later, and my car still isnt fixed.First, the good. I found the account manager to be disarming and overall a decent person to work with. Also, the speed in which the shop performed the (supposed) repairs was second to none. I had my vehicle back in lightning fast times. Thats what earned them the extra star.And now that that is out of the way:I brought my used Prius to the service center because it has an overheating issue. We have replaced two parts ourselves, but suspected the water pump to be the issue. Our own cheap-o diagnostic tool pointed us in that direction.When I was dropping it off, I mentioned that the A/C was not working. The account manager (AM) called me very quickly to tell me good news! The check engine code is JUST the air conditioner! Only $635, and the codes are fixed AND I get A/C again? Yes, please!Oh, yeah, that was too good to be true. Despite the AMs assurances that the tech test drove the car (you bet I had to ask), The check engine light AND the red warning triangle were blaring at me by the time I finished my in-town errands. I checked the codes. Same code. Thats the ONLY code weve seen for weeks. We just dont have a $10,000 computer that can properly decipher it.So I guess it had nothing to do with the A/C condenser??As I was trying to explain to the AM that I really kind of spent most of my car repair budget, that I needed the car more than the A/C, and that I dont think the tech actually bothered to properly diagnose the code, they (politely) interrupted me to say to just bring it back in.Well now there were allegedly *two* codes (I guess one was hidden from my diagnostic tool?), and the A/C was throwing one of them, but hey, the water pump is totally the other one, and for just shy of $600 (after the AM got me a $50 discount), now my car wont overheat!So, they stuck a $600 water pump into my car. It still overheated (but they caught it themselves that time). They held it for two more days while they ordered an O-Ring. They called me today to say it was ready.Got it back this afternoon. The red warning triangle blared at me before I even got it home.So my hypothesis is that either the AM or the tech sensed that I would only spring for the necessary repairs first, so either the account manager lied to me, or the tech lied to her. They told me it was one problem just so I would end up paying for two really expensive parts.So, Gray Daniels Toyota. Great work on the A/C condenser. Your customer service level is great. Very fast. I can see how you can get a lot of business from simple computer reading and parts swapping. You get two stars instead of one.Now, any chance I can get my $600 water pump back? I kind of didnt have that money to begin with, and I still need to take it somewhere.

Excellent service! Justin kept me informed through the entire process and was incredibly easy to deal with. Fast communication, competitive pricing, and solid quality of work. I will definitely come back for maintenance and for any future automotive purchases!

As I sit stranded in a parking lot at the end of a long hard day for the second day in a row, I figured this was a perfect time to click the link in a text from Gray-Daniels Toyota requesting a review of my experience. I have plenty of time now, as I sit here too pregnant to change the tire myself, waiting on my husband to drive all the way here to come help me.I initially went to GD Toyota to purchase this vehicle a year ago. I had a nice sales associate who was new, but the one we drove was making a funny noise. It was a hybrid but it seemed unusual even for a hybrid. Some manager came out and told us how they just do that. Well we went to Herrin-Gear Toyota instead, where we had a wonderful experience and, surprise, bought one that of course didn’t make that noise.When my tire had a slow leak I brought it yesterday to GD for service since they were closest to me. They were very busy and I had to wait 2 hours. I was told there was a screw in the tire and they patched it. Then I went to work for the rest of the day to come out at the end to an entirely deflated tire.I brought it back again today and was told they had to take the tire off the rim to patch it that time but it was fixed. That was at 5PM and here I sit at 9PM with, again, a completely deflated tire.3 strikes: you’re out. Based on my sales experience initially, I would not recommend Gray-Daniels Toyota Sales unless you like being told that new cars are supposed to make funny noises. Based on my service experience, if you can’t patch a screw hole in 2 tries, I certainly wouldn’t want you touching anything “important.”As for me, now it’s pouring down rain. These are hours of my life I’ll never get back, with more hours left to spend on this ordeal. Hopefully my review can save you some of yours.Edit to add that no one ever reached out to me as replied. I ended up taking the car to Mavis down the street, which patched the tire with no problem.

BEST Customer Service Award goes to RAVEN in Brandon, MS! 🥇 My last 4 cars have been Toyota, so I’ve been around the block a few times with service. 😳 But I can roll in driving my CHR and she remembers my name, makes time for me, and gets it done! 🚘 She’s always so pleasant and understanding too! She makes service a brighter day! 🌞

My service specialist Justin always does a nice job of taking care of our needs. Hes never pushy and shoots straight with us.

I’ve purchased a couple of vehicles from here, and I’ll probably buy another one from here in the future. From the sales to service and parts, I’ve always been treated well. As along with everything else, post Covid-19, things are a little different, and it’s not as good as it once was. Hopefully it’ll get better as things are starting to normalize a bit.

Grateful for the service personnel that take care to explain and give excellent service. Raven and Vernon Mack are the best!

My name is Jimmie Williams, I and my wife was approached by a sales person by the name of Bryant Anderson, he was awesome very professional and knowledgeable, I would recommend him to anyone who needs a car, he is the Best,we Enjoyed our shopping experience, it was awesome.

I bought a 2007 Highlander Hybrid, with several ABS and other lights on it. The Master Mechanic diagnosed and repaired it for a reasonable price.

First class in the way that they handled me. They were kind enough to deliver the vehicle to my work place over 2 hours away to facilitate the deal. I could not be happier with my vehicle. My only issue is that I do not have the title to the new vehicle and I live in Louisiana so I cannot register the vehicle in my state until I have this. Being that MS does not give extended temp tags, it kind of leaves me in a bind. This is not altogether the dealer’s fault, and they have done a great job keeping me aware of the issue. At the end of the day, I will buy another car from this location- my only wish is that I am not left with out a way to register the new vehicle in my state.

Great group of guys! Down to earth treated me and my like family! They definitely have my business from here on out! shout out to Will Allen for making it happen great salesman.

Got my vehicle serviced here and while the techs was servicing it, they wanted to rumble through my vehicle. Dont recommend using them.

Got a letter from the extended warranty provider that Gray-Daniels never finalized the paperwork with them and our warranty was going to be cancelled. We are now on week 3 of getting the run around from Gray-Daniels on getting this resolved. Weve been passed around the entire organization multiple times, have left messages with multiple people, and still have not had any progress. Doubtful well ever buy a vehicle from them again.

No hassle. Great folks to do business with. I love my new car!!

Living in a world full of technology, not being able to speak to a person on the phone to check on the status of our vehicle is inexcusable. I was stunned to learn that their computer system doesn’t allow someone in charge of making an appointment to also view the status of a car’s service appointment. We were told one time slot that our vehicle would be finished (we had left it overnight so that it would be one of the first cars serviced the next day), but since we couldn’t speak to anyone, we weren’t able to learn that they weren’t going to finish with our car until after 2PM.

Julian “JJ” Johnson was an outstanding salesman. He was a straight shooter that knows how to handle and conduct business. I would highly recommend him.

Ryan was so friendly, and no one seemed upset that they were staying a little longer after closing so I could come home with my desired vehicle. I’m 19 with hardly any credit. My mom co-signed with me, and, with her good credit, everyone was able to work with my budget on a new used car. I recommend coming here if you found a vehicle you like on their website!

Professional and quality services with a fair price on vehicle .