I stuck with spectrum when I moved from Kentucky to Georgia. I kept both houses serviced for three months so that would be a smooth transition. The minute I canceled the original account they dropped my email address and I can’t get it back. The only reason I stuck with spectrum here so I could keep the email dress alive.

Unfortunately I had to cancel my service. Took all of my equipment back and was taken care of very promptly 😁👍

My experience with Spectrum started out ok three years ago. I have had problems with the internet. When I started with spectrum my bill was like 75.00 a month. Now its not even 3 years and its gone up to 118. a month. I am a senior citizen and am on a fixed income. But they dont have a plan for people on a fixed income. SHAME ON THEM!!! Dont care about anybody but the corporation!? Well Im looking elsewhere!

Way to many loop holes just to pay your own bill

It was great they were very respectful professional and answered all my questions with a smile

Incredibly slow WiFi

They need more expanded service for rural areas in Warren county! Satellite is too expensive and unreliable.

The speed is... acceptable, the employees are friendly... but the company leaves so much to be desired. Spectrum is now the third Internet provider we have had, (not by choice, they keep getting bought, merged, etc) every time the company name changes on the top of your bill the quality of service seems to drop while the price goes up. We would change but they are the only option in our area.

Would give 0 stars if I could. They keep increasing the price without even letting us know previously, and for the same (bad) quality.

Absolutely terrible service. It’s a shame that I had to give it one of five stars as that is being far too generous. The bill will be inaccurate. The sales people have no problem deceiving you. This company holds a government contracted monopoly in Bowling Green and it definitely shows with their price and service. Many of their field employees are good people but the company they work for is absolute trash.

Every time Ive gone into this building the customer service is trash! Though the internet is reliable and fairly fast.

Had Spectrum Business for my phone service at our new salon. Went by months in advance to get our business lines going. Which consisted of 3 different lines at our 1st own Hair Salon. Came the week to open every one had a line but myself. They had to get a release for my line from another company. Like I said we had this planned for months. What a nightmare. A new Salon & no business line for two weeks. Speaking of stressed.

Intermittent service in the middle of BG, constant annoying calls and spam mail trying to sell us on a package deal even after multiple attempts to halt these calls, rate increase the longer you are with them with no change in service, and they nickel and dime you with every kind of fee imaginable are a few of the problems that I have experienced with this service. Spectrum is the definition of abuse of capitalism with its monoply control of internet in our area. If you can find a different provider, please do so or you will end up annoyed and disappointed.-DO NOT RECCOMEND-

They have a machine that takes cash for your payment inside for your safety from the covi d ware a 😷

IF I COULD RATE 0 STARS I WOULDCalled Spectrum when I looked at a house to purchase. Said yes they can move my service no problem. 3 months later go to closing on my house and call to move service. I was told they were incorrect and they could not move my service. One of the reasons we bought the house was we could get high speed internet there. Spectrum made a $120k mistake and they REFUSE to fix it.DO NOT USE THIS COMPANY!!!!!As I told the rude supervisor who said anything and everything to get me off of the phone I WILL tell everyone and hopefully less people will pay for your service.FIX YOUR MISTAKE SPECTRUM!!!!!

Spectrum is the worst company. CancelYour service.Go get a hot spotSave money

The product ( net service) is not what you expect. The customer service lady was helpful and nice.

Good old fashioned monopoly just like moma warned you about.

I think Spectrum has to get better costumer service this one rates 0costumer support lines are flat at all the times,no hart beats, what they teach them is to be robots and answer all question by books.and yes they smile and say have a nice day .today for example i have been on 5 different phone calls i still dont have issue taken care of 3.5 hours ....and still waiting common people pick up phone

Terrible. so slow. ever since we switched i haven’t been able to watch netflix or youtube on my tv.

Fixing to switch to a machine that you pay your account on and switching to pay with money order or pay with prepay card to cut down on human contact. I like myself paying cash and the interaction with people.

If I could give them a negative 5 star rating I would! Overpriced spotty service (I thought price gouging was illegal) beyond terrible customer service & just overall bad experience with this company. I can not wait until we have fiber optic in my area because I will be switching to anyone offering even the slightest bit better service.

Go to any other provider. Dont give this company money

I was lied to when I called to sign up for internet services. The representative I spoked to at the local office here told me that their standard rate was at $49.99 and when I asked if that was correct or if it would change in a year from now or longer he swore to me that it would not. Fast forward to a year later I get a statement telling me that my new monthly payment has increased. When I called to question this they told me the rate you were signed up for was a promotional rate and that the standard rate is $75 instead. The individual i talked to this time was rude, had no customer service skills at all and got frustrated with me when I was trying to understand why I was told, promised, one thing then get blindsided with another.

I was told by my neighbor that there was a college deal that was cable and WiFi for $50. I spoke with a representative that came back to this request with an estimate for $180 which is out of my described budget. He had me sign up for WiFi for $75 which was still higher than anticipated but I didn’t know better. My roommates said we couldn’t pay that much so I spoke with another representative, again mentioning that I wanted cable and WiFi for $50 like my neighbors and she came back with an estimate for $130. Seeing as my intention in calling was to make our plan cheaper, this frustrated me. She finally got us a WiFi only deal for $55. I took it because once again I wasn’t given the offer I wanted. A few days later as I was experiencing an outage in my area and was unable to set up our WiFi as expected, I received a call from a representative that tried to sell me on cable. I said once again how my neighbors had gotten cable and WiFi for $55 and if I could get that as well, then I’d be interested but only for that price. The representative looked into it and found the deal and sounded like she’d be able to set me up with that after all this. She spoke with her supervisor and they said since I’d locked in my original price, I wasn’t able to. This whole experience has been very frustrating.

Awesome service, instant response

Just raised my rate 17%, that’s yearly happening. Seniors have less benefit as they know that’s our entertainment as we don’t work. They know that and could care less!! AARP said they discount seniors, that’s BS

My wife and I were looking for a house in a more rural part of Warren County, but we needed somewhere with reliable Internet service. I work in IT and often work from home, so having quality Internet access is an absolute must. We found a place near the Allen County line that we were interested in. Before moving on it, I chatted in with Spectrum to see if they offered service at that location. They said yes. I also called and spoke with a customer service rep. They said yes as well. I even went on their website to build a package; it let me put in the address for the location and go as far as to build my package.We close on the house. A few months later, after finishing some significant remodeling, I got back on Spectrums website to build my package. Except this time, they cant find my address. So I chat in. The rep tells me they have never offered service out there. I tell her I talked to two different people and they each told me we were good. She said she didnt know why they said that. Then my wife called in and asked the same thing, also telling this particular rep how we were able to build our package on their website. Her response? Well, you cant trust everything you read on the Internet. Keep in mind: my wife was referencing Spectrums own website.So I chat back in one more time. At this point I had practically given up, but I just wanted to see if maybe the first two reps were flukes and I could get a hold of someone who could help us out. I was basically told the same thing as the other two, but also something else that was pretty shocking: when I asked the rep why I was able to enter my address on their website and build a package, she informed me that Spectrums site does not detect that an address is outside their service area until you try to purchase the package. Meaning, I was able to enter my address, put together what I wanted to buy, and I would only be told I was out of luck when I went to pay. She said the address was added to a list at this point. I told her that was incredibly deceptive and she apologized, immediately closing the chat.This is Spectrum.

I hate going in there cause the ladies are so unfriendly.... I wouldnt have them on my front line representing my brand at all

Long line and masks not worn properly :/

Kinda forced to use spectrum. Only service cable provider.

I thought about giving them 4 stars because the problem was on their end that caused us to have to cancel and then start new service with them. However, the lady, Lisa, who helped us was so friendly and got everything fixed really fast! Thanks Lisa, you are the reason for my 5 star review!The only thing I would change is the hours of service. I had to come on my lunch break because theyre only open 8-5 M-F which is the same as my work schedule.

Each time that I go into Spectrum. The service is always very Pleasant. The associates is always very helpful. And I do greatly appreciate it. I give them four stars because of course no one is perfect.

Always going up on service and service is shotty most of the time

To high had to drop cable.

Im really not sure why everyone is complaining about customer service. I have had a great experience so far. I called in to the 1-800 number today and the gentleman on the phone was very helpful. And my experience in the store was great as well. The elderly woman at the counter was very nice. No complaints here.

I pay $50 a month to get a speed of 200mbps and I just don’t get what I am paying for. Today when I tested out my speed it was around 3mbps.

If I could give them zero stars I would. My payment is never the same each month and I can never get anyone on the line to explain to me why. Now Ive spent two whole days just trying to cancel my service through them and as always, I get put on hold for hours on end only for it to hang up on me. By far the worst company Ive ever dealt with and wouldnt use spectrum if they were the only internet provider on the planet

If I could give them zero stars I would. The sad thing is they’re pretty much in the pockets of local politicians and have a monopoly on internet service and local channels in my area. Very overpriced, constant breaks in tv service, and DVR is technologically far behind others. If you rewind or fast forward the sound often gets garbled or out of sync.

I had to write this review using mobile data. Thats how bad their internet is. Its always going out for no reason and no one seems to ever be able to fix this problem!!!!! The bill is so expensive and for what?! Disappointing! Im switching to Xfinity!

In a time where everyone is suffering from the effects of this horrific pandemic, Spectrum raises the monthly cost by $15 for basic cable and internet only! When I called to investigate the increase I was told. ( after holding for 45 mins) that the “special” package I was on expired and if I wanted to delete anything ( like the $9.99 charge for a phone line I have never used) it would make my bill go up another $25!! Way to support our community in this difficult time Spectrum!

The Staff that is at the front always willing to help and take care of my issues

You may get channels you like but, you pay the price. Customer service needs all new people. They keep changing their mind about, well, everything. To me, not worth the money. Get an antenna. Good picture with less hassle and its FREE!

The worst cable service Ive ever had. Antique DVRs, have never watched a movie all the way through without something stopping or pixelating.

The actual people who work at the local office and the guys who fix my router are fantastic. Five stars all around. The same to the associates I call when I am having a problem, but actually getting to a real live person is a trial in frustration. I am often frustrated trying to get hold of a person. Businesses, please take note. We the consumers do not like talking to a computer.

Always trying to find ways to screw everyone. Worst company to exist. They need to get taken over by a company that knows what they are doing. Everyone only uses it cause they have no choice

Charged extremely more then what I was quoted when setting up my service all the way from the very beginning of the first bill the charges have never Ben what they were supposed to be I wouldnt recommend this place to anyone they offer you one internet speed and you dont even get half of it

I hate this company. Had them for about 8 months and went to Direct TV. DIRECT IS GREAT!! Spectrum charges $49.99 to have someone come in your home and set it up and $9.99 for you to do it yourself. Worst service ever!!

I was a Spectrum customer for years in my area. I was a subscriber for both cable and internet services. Spectrum priced themselves out of the market for me with cable services years ago and I switched to cable. I kept internet with them for duration of my stay in the Bowling Green, KY area. When I moved, I called Spectrum on October 28th to cancel my service. I was notified that it was canceled, and told the lady on the phone that day that I was already in Colorado.I come home from Colorado for the holidays and get my mail from my previous residence to find a bill from Spectrum. The bill says on it Service from 12/6/19 through 1/5/2020. When I see this bill I call their customer service to ask about it. The automated system on the phone call says I have a zero balance. But upon talking to Clint on the phone I am advised that I have an outstanding month of service from Oct. 6 - Nov. 5. I was asking how that was possible, and took offense to the statement that I get charged for a full month of service and there was no prorated amount since I canceled before a full cycle. I asked Clint to send me to his supervisor, which I was forwarded to Qua (sp.). While on the phone with Qua I was advised that the charge was for outstanding equipment and not service. I canceled cable approximately 3 years ago and never received a notice or bill for outstanding payment. I was also advised that my account had been pushed to Collections since it was 3 months (according to Clint) or 45 days (according to Qua) past due. I was treated very rudely on the phone with both reps talking over me and not allowing me to depose my questions properly.I received another return phone call from Willamena (sp) and she advised me that she had done a random pull of my conversation earlier today. She admitted that some feedback needed to be given to both Clint and Qua, and apologized for the interaction. She also told me that she is the supervisor over Clint and Quas supervisor (Tim) and wanted to address this directly. She did answer the questions to me that this was NOT an equipment issue but was a service for the final month. Also, that their collection policy is internal after 60 days, and then external 60 days after that. She also tried to say that she listened to my initial call from cancellation and that I did NOT advise them as to when I was moving, which is grossly inaccurate. I told her she needed to listen to that call again because I advised the cancelling agent that I was already in my apartment in Colorado (I had actually moved in 5 days prior on the 23rd). At no point was I asked for a forwarding address, and I was advised that upon cancellation I lost the My Account access immediately (even though I was getting charged for a full month of service).Finally, my mother (and my family) had been loyal Spectrum customers since 1982 at her residence. I was young when we first began our service back when it was Insight Communications and possibly even another name before then. I advised Willamena that if I couldnt get this pulled out of collections and eliminated due to all of the issues and admitted discrepancies on their end, that they would lose a customer of 37 years. Spectrum, as it stands, has decided to stick to their guns and push for $110 from me and lose a customer of 37 years even after admitting many faults in the communication and treatment I received today.

Unfortunately with cable companies cable is expensive but you get what you pay for or you pay for your wants in using cable in homes. The best bet for paying for your cable is to go directly in and pay your bill through customer service employees if you part for your bill over the internet sometimes the payment does not get received. At my local service store there are some not nice customer service employees I do recommend that if you have issues with them ask for direct supervisor and take the time and date of the experience.

Local folks are kind, but the company is too large to care about actual customer service. Returned equipment three months ago and “they don’t have any record of it”. It’s always something with the company. So frustrating to deal with. It’d be nice for someone to come in and turn it around and actually provide a quality service to their customers, rather than empowering their call center employees to be rude, condescending, and unhelpful. So many issues over the years. I hate that Spectrum is the only service provider in my area. Charles Barkley Turrrable...

Horrible. Cut it, stop paying crazy charges. Service is so hit or miss. Dish install sucked but better than paying Spectrum prices.

Absolutely ridiculous, it stops working all the time, it’s great when it works, but doesn’t work consistently. I DO NOT RECOMMEND! CHOOSE SATELLITE OR A ONLINE STREAMING SERVICE FOR WATCHING TV.

If there was a 0 star rating I wouldve chosen it! Yet, there isnt, because they wouldnt be able to keep a score above 1 star. I tried downgrading my cable but have yet to achieve that goal!! Im still paying for cable I DO NOT WANT so I will not return my box. I talked to a guy over the phone who said he could cut my monthly rate by $90 but have yet to receive a bill for that. Bring Back INSIGHT!!!!!!

I ordered wifi on Friday. I was told by the end of the day I would have it. When I called to activate my router, I was told that my home phone service was already activated. I never ordered phone service! So after talking to five people I thought it was fixed. Still today I have no service

This company charges too much for internet, raises my bill for no reason whenever they want, even though Im a great customer who always pays on time. They arecjust taking advantage of the fact that I need internet service at home and theres no other choice. The one good thing is their repair technicians are very nice, great at fixing problems.

I have never had a problem with Spectrum. Helpful folk, on time service. I wont give up my cable for Dish, been there done that, not again.

What a poor business model and way behind times. Spectrum offers New Customer half price rates of customers for 20 years. Now I understand they do this to try and reel people in so they can raise their price after 12 months, but that is BS. On the phone they tell me I should down grade services so that I will get called and bugged to upgrade for better prices. The one customer service person told me to keep the internet and just get Netflix and Hulu, stream the rest on the computer ( probably the most honest of them all ). It amazes me how a company so large that had all the customers a business could want, would want to lose out to company’s such as Netflix etc.. I suspect with this type of treatment Netflix stocks will sore instead of Spectrums. I just hope the Elon hurries up with the Star Gate internet in the next few years or google gets more lines in so we can all watch this greedy non loyal monopoly of a company crumble as they should. This might be the only option for now where I live, but I’m hoping better is coming soon. I only hope that when it does, we all stand together, remember how we were treated and let them go to the way side.

Quick fast and in a hurry

Your local politicians are to blame for the issues that spectrum customers are enduring. Stand up and demand the city offer alternatives to these crooks. The only way to get the city officials in Bowling Green to stand up and Finally take action is to get enough people to leave these companies. Believe it or not the city receives kickbacks from the companies they bring to the area and the city believes the good residents of Bowling Green and surrounding areas are to ignorant to make informed decisions so the make them for you and they receive the benefits.

Internet out. Support phone lines dead. No help. Randomly jacked my price up $20 while telling me they’re increasing my speed at no extra charge.Uodate: Charged me twice for 3 month pay period. Wont answer phone.

Internet is always down when you tell them they don’t fix it

This router sucked, and they made me pay for it because it broke. I would not recommend. Wish i could leave one star

Spectrum has time and again shown itself to be a company of little to no business integrity.My service is always lackluster, despite my cable internet being among their “top tier.” My bill will be sporadically raised in increments of $10-$50. When inquiring about the cause of the rise in monthly price, there is no reason provided, nor according to their customer support, reason to be found.“Customer support” is a misnomer. “Corporate support” or “Customer neglect” is more adequate to describing the services that are provided.In closing, Spectrum is a greedy company, with anti-consumer practices, and does not care at all about quality of service, nor satisfaction of their customers.

Great service

Best cable and internet ever

Service goes down, prices go up. My bill went up $30 last month, another $10 this month, and the person I spoke with in customer service told me there was nothing she could do AND my bill will likely increase again around this time next year. Great way to treat loyal customers. DISH keeps looking better and better.

Slow and rude

This place does not even deserve one star

Half the time the internet doesnt want to work. When we complain we get some song and dance on how there must just be too many people online at the time or too many people at home in the neighboring apartments. That shouldnt affect MY internet. Really wish there was someone else to go to.

The service was reliable, but the incessant calls to get me to add tv and home service was annoying as can be. Furthermore, when I went to disconnect service they were beyond rude at the counter. Lastly, a month later - after Cancelling - I’m seeing 2 charges for 4.99 on my account that I have to investigate (2 days apart). I would recommend anyone but them if you have the choice.(Edit)Beyond this, understand if they can find any reason to charge you - they will. Customer service is nigh a joke as well. They will place you on hold with no opportunity for you to speak if they need to. Beyond this, they will accept no responsibility for problems that are on their end. I ended up having to replace the coaxial cable that they installed due to it causing connection issues; however they claim it was my router that was the issue. Say what you will, but I really hope that they are no longer a prominent service provider here.I just wish that AT&T was available at my location for internet service.

How do we give 0 stars? I honestly dont even know where to start. Since Insight had switched over to Time Warner Cable, I have spent at least 2-4 hours on the phone every month (if Im lucky) to deal with a vast array of issues. Everything from our bills being wrong (nearly every month), to trying to move service. The latest issue started when we decided to move to a state in the midwest (from Kentucky) and wanted to keep our service. We had two simple requests. We wanted to keep our exact service and for the same price, which we were promised, on multiple occasions, would not be a problem at all.Seven days later and after approximately 5-7 hours of talking with people on the phone we were finally told neither of those requests will be met. We would have to cancel our service here, start from scratch as new customers in our new residence (which we were promised would surely get us a better price with all of their great packages...) and go through the whole process of credit checks etc....Come to find out, to receive the exact current service we currently have, it would only cost us $81.00/month plus an installation fee. This is when I started laughing at the lady on the other end of the phone due to the fact we currently pay $34.77/ month. It is absolutely crazy that this company thinks they can treat their customers like this and that its okay. End of story, I will be unfortunately going with AT&T and receive crappy internet for a crappy price but, this sure beats ever having to deal with Time Warner Cable EVER again!!

They are terrible. I’ve had nothing but problems since I got them. They had to come out to my old apartment more than 8 times in a 3 month span because the connection kept going out. The last time they finally said, it’s a wire your apartment complex has to put in an order to fix it. When I moved buildings they assured me that I would have no problems in the new building. Connection still repeatedly drops and you can’t troubleshoot in the app when the router goes out (this has happened to me everytime the router has gone out). I’ve had a total of 4 replacement routers and now I have a router modem combo. Seems a bit excessive. I had also cancelled out autopay and I was still charged. When trying to get a refund the day it hit my bank, customer service personal was the rudest person I have yet to encounter. She said she couldn’t help me that I could have called yesterday. Called back in, second rep I talked to said he resolved the refund, gave me a ticket number and said if it wasn’t refunded by Friday then to call back in. That is absolutely piss poor customer service. SEEK OTHER PROVIDERS!!!!!!!

The only people who make the effort to write these reviews are the ones who are salty from poor service. It is not always this way with TWC. The woman I did business with was very friendly and waved my installation fee. Connections and speeds have been pretty solid also. Recommended.

I have had to try to cancel and renew my service every year since I have had this company in order to keep my $35/mo standard internet plan. They just tried to raise it again to $44/mo. What kind of F*d up business model charges loyal customers more each year for the same service. New customers get the best prices to lure them in and then they get charged more and more each month until they either realize and switch to another company or realize and call the company out on its crap.

Don’t take any free trials from them I did and got billed for it and when I called they said they would credit it to my account and it was 24.99 and when my bill came again no credit I called and they said there is nothing in the system saying I should be credited it back but it shows I did a trial and I ended it and got billed but can’t credit me anything

Just garbage, people should spend money on DISH Network. I know support your local companies... but not if your local companys have terrible service.

I have spent almost 2 hours on the phone with Spectrum today trying to cancel my internet service. The representatives keep hanging up on me, and it is impossible to cancel service via their website. This should be illegal.

When I went to pay my cable bill. There was only one person helping with your bill up front. And there was a line of people all the way to the door to pay their bills. Need more workers to help with paying your bills.

This is the worst cable company ever. It would be nice if somebody would bring them some competition here in town so that people wouldnt be forced to use their services

Strikingly poor customer service, wound up speaking to 7 different members of their support team and after --and Im not exaggerating-- 3 hours of phone conversations the last person I talked to finally gave up and scheduled someone to come out and look at my router.

Be prepared for the most horrible customer service of your life, and a series of baffling bill fluctuations. To allow this monopoly to have 1 star is far too generous. We called customer service in order to inquire about their $29.99 cable/internet bundle that was advertised for weeks. Unfortunately, the customer service team is not there to serve, and the representative was very quick to question your intelligence. We were paying $60 a month for WiFi, so we wanted to ask about these newly advertised services. The representative was extremely misogynistic, and spoke to my wife in a very cruel manner. He kept asking to speak to me rather than her. So to try to better understand their packages, I spoke to him. He immediately asked why I thought I would get 2 bundles for a better price than one (I was just calling to ask about the advertisement, not to cheat anyone), and I told him that I was not interested in spending $1 more than what I was paying. The monopoly tries to barter rather than set you in a fixed rate, and it turns out that the $29.99 bundle package for cable/Internet (2 packages) is somehow $99 a month because math is difficult in the corporate world. He kept getting more aggressive as the conversation went along, trying to talk to me about canceling my streaming services. As he began to understand that he was not going to get more money out of me, he began to raise his voice. I had to comfort this delusional estranged man who had no control of his emotions or attitude, and I asked if I could have his name and speak to his manager. The guy kept trying to talk me into more options. I had to give up on this conversation, and each and every day I pray for health, prosperity, and that we will get a new cable company. Do not pay one cent to this monopoly, do not waste your time with this monopoly, do not trust this monopoly.

Got all the information needed

I just joined Spectrum a week ago for TV and internet and they have called me at least 3 times wanting me to upgrade already plus emailed me. Once when I told the guy I was busy he got an attitude with me.

Pathetic customer service. They will raise your rates arbitrarily and will not follow up when their service goes down, forcing you to pay for down time. Will not lower your bill, you will have to drop them all together. Jyst go ahead and get high speed internet from anywhere you can but these guys.

Spectrum sucks!! It actually took me almost twenty minutes to post this angry review due to the spotty service. All I have is internet which goes in and out every 5-10 minutes. And this issue has been going on for awhile even when I lived at another residence.Guess its time to check out AT&T or some other providers. My advice...dont waste your time or money. Youll just be disappointed.

Cant talk to a person

Once Time Warner became Spectrum the customer service went from OK to terrible. They are not helpful and the rep just went through their talking points. What is worse, Spectrum service is highway robbery. My bill has steadily increased up to $160 per month. Thank you Spectrum. You are the reason I am cutting the cord and going away from cable TV. In this time of so many options I would think that your best option would be to try and keep loyal customers. I guess not. Therefore, again, thank you for urging me to move away from cable TV forever. I have found better options at half the cost.

If I could give 0 stars,I would! I am fixing to switch to direct TV,my phone bill when I joined time Warner was 80 bucks and Ive been a loyal customer for 5 years,and now my bill is 165.00.This makes no sense to me! My neighbor is a new customer and only pays 85.00,and gets showtime,HBO etc,all the channels I dont get but yet I pay almost double?? I called about a month ago and complained about the price and they took off 15 dollars,this is price gouging at its finest!!Ive always paid on time etc, so why does my price increase while new customers pay half what I pay?

Their employees are fast and courteous

Absolute worst cable service I have ever felt with. Don’t waste your time or money with this company. They lie and say your bill is going to be one thing and each month tack on more charges. The pictures are digitized and the internet goes in and out and I live in the middle of town. Switched to Direct tv now and love it

Fast friendly service. The place was packed it was clising time and they stayed and finished everyone with a smile

Worst customer service ever! I am a single woman who is not tech savvy. I reduced from cable to just Internet and went to return the box with all the cords. I told the attendant I was not sure what was still needed for my modem. She said everything I returned was for the cable. So I left. Turns out, I returned a wrong cable. Instead of bringing me a new cable tomorrow when they are COMING TO MY HOUSE to turn off cable, they told me to go buy my own! When I straight up asked them if I needed any of those cables, they said no!!! Now its my fault and I have to buy a new cable. As if Im already not paying enough for poor customer service and slow internet. Oh, did I forget to mention how when I first got this installed, the tech laid on my floor, hit on me, then asked me for a beer?!?

Today, June 16, 2015 I was not able to get into my e-mail or any other searches on my computer.Suddenly on my computer screen a message from Time Warner appeared: Pardon the Interruption, We would like to have your e-mail address and agreement to use all our services and agree with our privacy policy.I called Time Warner. They asked again for my e-mail address. Finally after few choice words, they re-connected my modem and I was able to read my mail and use Google.Obviously Time Warner tried to force me to use only their services by disconnecting my modem.I took a picture of Pardon the Interruption message and this will be brought in front of Bowling Green City Commission.Our dissatisfaction with this company has lasted a long time. Their rates go up all the time. Its time for me to drop them.

We have had trouble with this service after the company changed to spectrum. Our cable goes on and out and our internet is a joke. And we pay quite a lot for these services. They should work properly. Never had this problem with Time Warner

This is the lousiest, most unreliable broadband service imaginable. It gets worse everyday.Insight was good. Have been a customer of Bowling Green CCTV for 20 years. Everytime they change hands it gets worse. They should have to pay us to put up with it!

When they switched from TWC, the router they sent me was faulty. Took about a week to fix it. Rates went up. They call me all the time asking to upgrade services when though Ive asked them to stop. They screwed over Chandler Park and the sweet people who live there. I wish we had better options when it comes to internet/cable providers.

They overcharge in Bowling Green, KY. There’s no competition, so basically it’s legal theft.$280 a month? Other services in other locations are much cheaper for the same internet speeds and packages. Its ridiculous.

I am beyond frustrated with this company. Seems things get worse and worse the bigger they become. We have had so much trouble with our internet and for the prices we pay this just shouldnt happen! And customer service has become horrible. I live in the U.S., every call I make is rerouted over seas! That is beyond frustrating to me. Mainly because I can barely understand the person due to their accents. And.....I am doing my business here in the states, my customer service should be done here also!!! I get great help when I am finally routed to the states and get someone on the line but by the time I do I am beyond frustrated! Seriously considering other avenues because as a long time customer this company has become horrible to deal with in this sense. Top dollar for the net and it never works!!! Wanted to pay on a bill today and ended up over seas!! Really?!?!?

Its okay if you want to pay 160.00 a month for television and internet.