Stayed 7 years in the same residence and I am very pleased with this landlord. Great service and communication, they were always prompt in dealing with issues, whether it was clogged pipes, electricity outage, or when there was a malfunction on the perimeters (oven coil broke, ceiling was dripping etc.).AC was installed and one of the two bathrooms was completely remodeled, with a brand new tub and shower cabin. Rent did go up over the years, but only by a decent amount.Once a week the landlord pays for general cleaning in the common shared areas (trash, mopping, wiping sinks).Four out of five stars only because of two things: out of seven apartments, at least two should not have been rented out because of how small the spaces were. Too many people for the shared spaces.Secondly, it takes up to 30 days to issue the deposit refund. I left the room in great condition and my refund is still pending after 3 weeks.I think if the room is left clean and in good conditions, the refund should be issued immediately.

This is long overdue and Ive never written a bad review in my life and truly try to give others the benefit of the doubt. In 2016 I was just finishing college renting an apartment from them and my dad unexpectedly passed away. As being the oldest child and having divorced parents i was in charge of settling his house, debts, funeral arrangements, etc at 25 years old. I had under 1000 to my name and John Newlolove real estate would NOT let me break my lease. I was forced to pay rent even though I had to move home to deal with my fathers house and greive his death. I thought they would have a little compassion and be able to understand the sudden circumstances, but no. I do recommend them.

Today I called at around 11:30 because my A/C unit went out. They had maintenance at my apartment in an hour and a half. Im very happy with how professional and fast they are, and even happier I didnt even have to go two hours without air in the summer.

Professional friendly staff that’s attentive to any apartment related issues with immediate resolutions move In ready with all the resources needed from cable to gas to electric

Easy access. Great navigation

It was a kind of mixed experience with John NewLove. I stayed at 701 Fourth Street Apt 5 from August 2017 to August 2018. The utility bill was always very high. It was 2 bedroom apartment and the utility bill was always around $250 per month during the winter and spring and around $150 even during the summer. After two month of staying there, we found bedbugs to our apartment and reported to them about it. They sent a guy for bug treatment. He just took 10 minutes to spray the chemical to the couple of beds. They sent us the bill of $164 after 3 months putting the due date of just 2 or 3 days after the notice sent date. Initially they deduce $425 from the security deposit amount including $265 for carpet replacement. When we moved there, the carpet was very old and of poor condition. Upon request of the review about the charges, they returned the carpet replacement charge which is pretty appreciable.On the other hand, they provide good services. If you have any problem about utilities, they gonna fix this at the earliest convenience upon calling to them. They are easily available via phone during their office hours. The front desk guys are helpful.Pros:1.They provide good services2. They are easily accessible during the office hoursCons:1. High utility bill (for certain apartments, you can have very low utility bills)2. High security deposit deduction for cleaning

We were treated as if they didnt care about our needs.

Office staff was helpful and friendly.

We rented a spacious one-bedroom close to campus.Service from John Newlove was excellent.We had a few maintenance requests for minor issues throughout the year, and a maintenance professional would come within a day of our request, every time.I would highly recommend John Newlove rentals to anyone renting in BG.

Several of the women in the front office are quite rude! I recently signed a sublease agreement and I asked the management if I needed to clean my apartment further or if I needed to hire a cleaning company. My intention was to have the apartment cleaned, per their requirements, before the new tenant moved in. When I spoke to one of the employees, I was scolded and told that I had not cleaned my apartment and that I left a mess for the new tenant. I attempted to explain to this employee that I had cleaned the apartment and that I was willing to pay for any additional cleaning. I was simply told that there were a number of areas to clean and was treated quite rudely. When I brought this to the attention of another employee, I was given a general reassurance that the rude employee would be informed of her behavior. I wish that the Newlove management would place a higher standard on their customer service!

Great staff. Fairly priced units that have seen some time go by since any refurbishments. Its college housing though, you cant expect much. This company is not out to steal your security deposit like Cooper Beech and Edge/Falcons Pointe.Best landlord in BG.

John Newlove was amazing to rent from. I never had any problems while living in their apartments and their staff is incredibly friendly. The only reason I moved out was because I graduated. Would definitely recommend them to anyone.

Absolutely loved renting from them. The staff is super friendly and quick to fix any issues you bring up. 10/10 would recommend renting

A GREAT place to rent in Bowling Green. They have been nothing but helpful and friendly. We had a few minor problems with the house we were renting and they always called maintenance to come look at the problem right away. Maintenance came within the same day or next day. We are currently renting through them and already planned to rent through them for the next year. I would highly recommend them to anybody interested in renting in Bowling Green.

Ive always had a good experience when I rented from Newlove. This was a while ago but I may move back to Bowling Green and I plan on using them. They always knew me when I walked in and were always friendly and helpful.

Awful maintenance, dangerous wiring, disgusting house, slimy Management.

Very professional. I would (and have recommended) John Newlove to anyone coming to the BG area. Apartments are nice and clean and the staff is very professional. Though the Security Deposit is high, it is a bit better at the end of the lease where you will get a Big Check haha!

Such a friendly staff. They are always willing to work with your needs. All around a great agency to work with, that has a great selection of properties to choose from.

Nice people took my son to pay rent there

Had too many issues in my apt, plus loud neighbors that no one would do anything about, so I had to move out. The apt was ok but it was ran down and it looked like it was done in the 70s. Very small kitchen space only one person could be in the kitchen. Had fleas when I moved in, took them two weeks for someone to come and get rid of them. Just overall poor! Moved out of bg completely and now live in Delaware.

If your life is perfect and you know exactly what will happen in a year, then this is the perfect place to live by. But if God doesnt make your life perfect and maybe you have a death in the family, or your not fortunate enough to have school paid for and you have to work 40hrs a week to pay for school and unexpected expenses,and rent alone, do not live here. I have never heard of an apartment complex who doesnt allow you to rent because you were late on payments.Times I have went to work and ate our trash cans and washed up in sinks just to make sure I paid them. I even told them days I would pay them when I was late and NEVER MISSED one loyal day after I told them I would be late. I always made sure I told them how much I appreciated them because it was such a hard time in my life one of the worse.Now not because I really missed payments but because they are close relationship to someone in the apartment complex who does not like me ( because I started talking to someone she doesnt like) they have listened to her and used that as a judgment on returning to live with them and any other apartment in BG even if I am caught up to the very last month.The most unfortunate part is that Everytime I said I would be late I communicated that to them and they always seemed like they were nice and understanding individuals about it.Now I understand that it was a problem, and instead of making that clear they never complained or gave disclaimers about my future stay after the lease do to these understandings that I would be late.What else is unfortunate is that they listened to someone who doesnt like me(or anybody else in the complex for that matter) about myself . I even called to speak to a manager and before I could get an answer she was speaking as if she was already made at me before I could talk.Sad part is, Im happy to move out, if they knew what happened in that apartment complex Im the LAST person they wouldnt want to live there. Im never home.However the older I get I realize that life doesnt go as planned, sometimes the devil will try and put you down and you have to still have faith. I may be homeless because of them and missed payments, a neighbor who I had to call the police on and they want to believe...but God has me and I just hope that if you live here you make sure you dont ANY hard times in your life because they will not rent to you again.This is a perfect complex to live if you are perfectly fine and have no bumps in your road and dont make friends either.Just make sure you stay with someone will Greenbriar who wouldnt live you hanging after you spent thousands of dollars with them only you have a rough time in your life.The best people in life are those who are understanding, dont choose sides, and keep God around and know that life isnt easy for everybody but if their trying and they are loyal then keep them around. So from someone who had no support for a year, ate out trash cans, washed up at work, no heat in my apartment, but still sacrificed all that to make sure I paid even if I was late.....if you arent perfect.They may even think Im angry or mad at what they did but Im not. I just hope that they find some faith and kindness in their heart next time to give someone a chance, talk to them and get a better understanding of what happens first. Because maybe next time they wont get someone as strong as me who can be homeless, and the person allows it to break them or loose sight on positive things.

It is a great rental agency. It causes no worries.

I moved into the fuller apts that they rent out. When I moved in, I had fleas, It took them two weeks or more to get the fleas out of the apt, I was questioned if there was fleas in the apt or not, I said they are jumping on my legs, I said would you like for me to buy some flea traps and show you? I was then told that the carpets were replaced, I find this highly doubtful, because they had to do repairs to the carpet before I moved in. In addition to the fleas, my appt smelled, I thought that I could just use some carpet deodarant to get the smell out and that didnt work (after doing it about 10 times), come to find out that the previous tenants had cats and everything else in their, so that makes sense because of the fleas and the smell. Apt was relatively clean, but they could have done better, especially in the bathroom when I seen hair was still in the tub and all around the toilet. The fridge worked but made my food spoil faster than normal, because I had high moisture content in all my containers, it didnt matter what it was everything had moisture in it, so I told them about it, and they didnt seem to concerned about it, so after about two weeks later, without any notice to me, they did replace the fridge. When this apt was constructed the foundation was not poured level, thus everything in the apt felt like I was going uphill all the time, plus it created issues with plumbing such as standing water in the tub at all times. Took a shower and had the fire alarm go off, while in the shower, had to take it down cause it wouldnt go off. Like one of other users mentioned before, the appts are run down and havent been updated since at least the 70s, with the exception of maybe the flooring.Now for the positives they do a very good job with the business side of things, they are honest with the money and the deposit was given back to me in full with the exception of utilities that were due.The is plenty of closet and storage space, rent is very affordable. The staff did seem to be very helpful, except for when I was moving out. Plus they were very understanding to as why I wanted to move out. Heating was excellent, and works very well! Also if you are not a smoker and your neighbor is a smoker, smoke will enter you appt, in fact it got so bad in my appt that I had to turn the heat up and open up all of my windows, so I could breathe, the appt is definitely up to current codes, (by this I mean that new construction codes are different and thus older buildings are grandfathered in) so instead of having each apt having its own firewall, which would prevent smoke and fire from spreading to apt to apt, I would suspect that the attic is open all the way across which would have the smoke enter into my apt. Now this really isnt their fault, but this was the main reason for why I moved out, if it wasnt for this I prob wouldnt have moved out. I did ask for a viable solution, but they told me that there was nothing they could do, so I moved out.So overall my experience was not very good, had too many issues, I was very upset when I moved in and had fleas, I felt like this was something that could have been avoided, plus they should have gotten rid of the smell in the carpets as well. Ultimately the reason I moved out was there were too many issues, as I have mentioned above, and if some updates were done to the apt, I prob would have stayed for a long time, bc I dont like to move.This is just my experience with this company. Thanks

I would avoid this company at all costs. Look at Mecca, Greenbriar or any of the smaller rental companies in town, do not do business with these people.

Friendly staff, good properties and fair prices

Garbage.

Dont kicc me out

Trash