Tin Man Installers and Tin Man Rep. Nikki were wonderful! We scheduled my 91 year old Father to have a new needed AC to be installed and it stopped working before installation date! They moved up the installation date to the very next morning and it works beautifully!THANK YOU Tin Man! You took great care of my Dad!
Inexcusable experience. I pay (past tense now) the company monthly fee which includes a yearly HVAC check/tune up. Tin Man said the AC was fine but found a leak in my hot water tank and quoted my wife 10k for a replacement 75g tank. I called to confirm the quote and they said the absolute cheapest they could get one was 7k. Supply chain issues are real so I looked for one myself just to be certain. I found one the next day in town for $1800. Called Tin Man to install it since I was paying them the preferred customer monthly fee. Tin Man said they wouldn’t b/c they couldn’t guarantee the work as I didn’t buy it thru them. Called two other companies each said that simply isn’t true so I used one of them to install. The new company came to install the water tank only to find out that it wasn’t the source of the leak and I didn’t need a new water tank after all. They found the source quickly and fixed it. Finally, Tin Man never serviced the HVAC they came out to do in the 1st place - and said they did. The humidifier was still set for winter and the humidifier pad hadn’t been changed in a very very long time. I sent a detailed email to the owners and they never responded so that alone speaks to their character. Draw your own conclusions from the facts.
Blower motor failed in my furnace. I was able to have the same Technician to diagnose and correct my issue. He was very courteous and wonderful to communicate with. Other than the cost the experience was great.
We have had issues with our AC unit for a couple of years. After trying several different companies and having no luck. We called Tinman and the receptionist knew about the type of AC was able to get a repairman out to diagnose the issue. And we got it fixed. They were able to work around our crazy schedules and did the work efficiently.
Responded quickly. Wasnt sure about charges as they were not listed. Just a total. Thought it was rather expensive but AC is working great. Service technician knew what to do. Will use again.
Overall I am always pleased with Tinman. Usually I have a days notice before showing up but for some reason I had no notice. Luckily I was able to make changes to my schedule when they showed up.
Provided an estimate and installed the unit on the date we set up. Serviceman was courteous and professional. Installed and running in 1 day.
I called and they were able to send someone out within 4 hours when other places I had called told me they could not send someone out for two weeks. Alex called ahead of his arrival and then came and diagnosed the issue. He was very professional. Unfortunately for us, we will need to replace our AC unit. It was installed in 1994 so that was not a surprise to us. Alex got details and he was able to set me up with an appointment for a quote the next day. If we go with their quote I can update this review with the outcome.
I called about an issue with my AC. They scheduled me to receive service within 48 hours and that was only in an attempt to work around my schedule. The technician was prompt, called before he came and was courteous.
The were all very professional and ended up being $4000 less expensive than the others same guarantee less expensive
The workers installed a new furnace and air conditioner. They put new lines in.
They fixed our AC and checked certain related components of the furnace and updated them. They were courteous, professional and prompt. We will be repeat customers!
Central air was not working. Tinman came same day I called ; in just a few hours (and we are pretty far away). Employees are very personable and knowledgeable. So glad we found them !
Always professional and friendly. Tin Man is the only service we have used the last 21 years.
My old furnace gave up on me, so had to have a new one. Tin Man replaced my furnace and AC did a great job took the old furnace and a AC cleaned up every thing. I think my basement is cleaner now than when they started. Very much satisfied with the quality of the products and the service. Would recommend Tin Man for any kind furnace work.
Jeremiah was very professional, polite and patient! I would recommend him.
Fantastic experience. The techs were professional, patient with my questions, friendly, and finished when they said they would. Stellar service, thank you!
This company treated us very good and did excellent work! I would recommend them.
As always very professional, nice people, they know what they are doing and get the job done the first time around!
Mike, Terry, and Jeremiah were friendly, courteous and extremely professional!The guys did great work, answered all of my questions, they showed up on time and completed the job on time.I would highly recommend Tinman heating!
Extremely great service. Friendly, knowledgable, on time .
Tin Man Heating & Cooling is a fast, polite, and friendly business that has helped keep my home at a great temperature year round. Their maintenance plan is fantastic as well. They contact you to get the appointment scheduled. Like most people, I would forget to schedule it without that gentle reminder. Thank you so much for keeping my family safe and comfortable.
Checked the AC, we decided to get a price on replacing the furnace Iuhand AC. Jeremiah was very professional and informative.
Incredibly positive experience with Tin Man. Very thorough and professional. Will certainly work with them again if the opportunity presents itself.
Everyone was professional and answered all my questions. The guys that did the installations were on time and cleaned up the areas when finished. Happy house now, no more lifting of window air condioners, and a not so efficient furnace. Thank you!
Alex was great! Very professional and courteous. Thank you.
Tyler is a wonderful tech. Like to have him every time.
Hard working until job was completed . I would recommend this group for any of your HVAC Service
The technician was awesome, friendly and very knowledgeable! He came in after hours since I was trying to replace my thermostat with a new smart one and could not get it to work. I signed up with the company for routine maintenance twice a year.I am so glad they were listed in the website for my thermostat. 👍
The guys were extremely professional, courteous and respectful. They did a great job, within the time they stated, and for the quote they gave us. Great company, I would recommend their services to everyone.
We have used Tin Man Heating and Cooling for years for all of our heating and cooling needs. They never disappoint us. Techs and office help are knowledgeable and courteous. We have referred many of our family and friends to Tin Man.
Tin Man responded quickly. The service techs were very good about communicating the problem with the unit and the service plan. They were and polite. I appreciate their patience, knowledge and job well done.
I had this company out the diagnosed why my furnace wasn’t working. The young man said that my control board was out. He quoted me @$960 to replace the part. I got the part for $200 ( non returnable from a shop only to find out that the board was perfectly fine. So $400 wasted when it was a completely different part. What a disappointment!!
The technician did an excellent job. We were surprised, however, at the cost of the minor duct work to prepare for the installation of a new hood over the range.
We appreciated the professional and prompt service we received.
Very quick, courteous service. Good info on old furnace and info on new installation. Will wait for Nikki and her advice for this size house. Hopefully will be warm again very soon.
Very pleased with time efficiency installation and friendly staff.
Fixed my furnace super fast! Has been working great for weeks ever since. Very nice and not expensive!
The two gentleman were on time, very polite, as well as completed the job in no time.
HIGHLY RECOMMENDI have a propane wall heater for extra heat if it’s really cold that wasn’t working properly. Tin Man came out and inspected it. I decided to just buy a new one. They came out & installed it. There was an extra part/safety valve on the new one that hadn’t been in the old heater. Mark went back into town to get the part, installed it & capped it when finished. Was impressed he didn’t just decide, don’t have to have the part & hung the part on a wire after he capped it so it wouldn’t get lost. Great idea. He checked everything over to make sure it was working & no leaks. He cleaned up & took old heater, packing & box with him. I couldn’t even tell he had been working here it was so cleaned up. He had me start the heater to be sure I knew how to work it. Mark answered my many questions & never acted like they were dumb questions.I would highly recommend Tin Man for heating & cooling concerns. Very thorough & reasonable.
Quick and efficient. Technician was able to identify the issue quickly and repaired the same. Technician was personable and knowledgeable.
Installed a new HVAC system quickly and very happy with the results.
Ádalene and my service tech (Rob?) at TinMan were very friendly, knowledgeable and helpful. Very glad to have them take over as a local business in Point Place. They were willing to help me as an out of state home owner get services completed on my home. Would definitely recommend them.
Very happy with this company. They do an excellent job at reasonable prices.
On time (even early!) for annual service inspection. Excellent company to work with.
Very pleased with the knowledge and professionalism! Would use again!
Cole was great! He came out and looked at my whole central heating and air. Found out the circuit board was bad and gave me an estimate. They were able to get the part and came out the next day to replace it! Fast, great, friendly affordable service. Thank you
Very Professional. Did a great job fixing our Furnace. Thank you .
He was professional,knowledgeable and got the job done quick at a reasonable cost!
They did a great job!
I have used tin man heating and cooling on several different occasions Several years ago to repair my heating system in my house they did a excellent job in recently this Past year replaced my heating system replaced my cooling system in my hot water heater add a heat pump nothing but favorable things to say great staff friendly service techs reasonable pricing Will use them again in the future for any repairs
He arrived on time and was very professional in working on my furnace; he answered all my questions; and he fully explained how COVID-19 has effected the routine of furnace vs air conditioner maintenance.
Very nice people and great customer service, installed new propane pipe for our furnace and cleaned system.
Tin Man is always quick and very courteous when I have a repair or maintenance issue!
Went wayyy out of their way to Nasir site my family had heat. Excellent employees
So ignitor was only problem but this kid from there kept adding more stuff that was supposed wrong with it.then red tagged.i had 2 other companies come look.it was only ignitor.its bs. I had him leave and got 2nd opinion not Im glad I did get someone else wow
Cold was super.Very professional,friendly and worked very clean.He made sure I was aware of what he did.Very efficient and worked the whole time here.Fantastic employee, keep him and send him my way when I call..Thank you. Great job !!!!
No one likes it when something like an air conditioner fails, but it is a big help when people like the folks at Tin Man come to the rescue. Maverick was great, and very friendly. They came right out and got things fixed the same day that the parts arrived. Im very happy with these guys, I think you will be too.
Always professional and very outstanding service..
Cole is very good at his job and very personable. it was a pleasure having him work on my heat and thermostat problem. Thank you so very much
Tyler was great. Very happy with the work. Would highly recommend
Installers were very nice and performed their job in a timely manner
Absolutely outstanding Customer Service! Nikki their project Manager is a tremendous asset to the company. She is professional, courteous and caring. 100% satisfaction. We will never use another company.
The HVAC tech who came to our home was very polite. In fact, our first appointment was missed because of a miscommunication between my wife and I and he just calmly rescheduled. However, our Geothermal system was misdiagnosed as having a failed compressor. I was given a guesstimate of anywhere from $3,000 for a compressor replacement to as much as $8,000 or more for a new system. After suffering a minor Coronary I got a second opinion approximately three days later. A faulty capacitor was found to be the problem. It was a $20 part. I called Tin Man back and asked for half of the diagnostic fee to be refunded, since we had missed an appointment. I was told that simply could not be done. Beware any company that doesnt stand behind their work. For any Geothermal work I would highly recommend Prime Electric.
I would give the serviceman 5 stars. He was on time and he was very professional and he was able to explain what the problem was with the air conditioning unit. On the other hand I thought the charges were high. I had TinMan Heating come out last October, 2019 to service our unit and the charge was very reasonable. This time the charges were three times higher. That was quite the shock.
Alex, the technician, came and checked our air conditioning! He was very friendly and checked all components of the system. He answered my questions and told me if we had any problems to contact Tin Man!! Excellent service!!! Highly recommend this company!
The service guy not only tried to over charge me, but when I told him that I was not going to have him do the maintenance, he took the screws holding the equipment together! Do not reccomend
So far so good. Response was prompt and technician was very friendly. They need to order a part and come back so really cant give a full review until work is done.
Was very happy with service. Friendly and very polite and would tell outher about you.
The service man was on time, polite, wore his mask, and put on his show covers.
They wanted to charge $300 to replace a garbage disposal that was under warranty. It’s the standard fee (period). I took the part to the store and screwed in the new one in 10 minutes. The part was free. I’m so thankful that I did it myself. They are great for heating and cooling. Don’t call them for plumbing needs.
Maverick, the technician, was here as early as promised. He was friendly and courteous and went to work with dispatch. He ran several tests, tried different strategies, and was able to get me running. He double checked things to make sure everything was operating properly. I give him an A Plus.
Michael, the technician just put a fan to push more cold air to upstairs room for further cooling. He was very professional, patient, explained all the questions I had. Tim man was on time and responsive. We stayed with Tinman with their service for 25 years. Michael, today was great !!
Mark came out and fixed our furnace, he was on time, professional and very effective. I would suggest Tinman heating and cooling for any of your maintenance or installation needs!
Mike arrived for our bi-annual service call. Professional and experienced! Thank you Tin Man Team for always providing World-Class customer service!
I called on a Friday night, thinking I would go a whole weekend without heat, but they sent someone immediately. Troy was great. He explained everything so clearly, that I understood exactly what was wrong with our furnace. He made sure we would have heat through the weekend since the part was going to need special ordered. He called and texted us updates through the weekend, to make sure we knew what was going on, and to make sure we were still warm. The part came in Tuesday, and he came right over to fix it. No more issues! We had a great experience!
Alex was great, very professional and went over all his recommendations. I would recommend Tin Man to anyone needing heating or cooling service done.
Very good experience. Have used them for years. Will continue to do so ☺️
Customer service is very friendly and helpful and appointment was scheduled for same day service. Technician was able to quickly diagnose the issue and was very helpful. Will call the next time we have an issue.
Great service and very friendly service men. Explained their when and made us feel very comfortable.
The technician was on time. Seemed well trained and did a good job explaining the furnace equipment.
Did a great job installing the new boiler. Stayed and made sure the system was completely rid of air in the pipes and the 3 loops were heating properly. They put a cover over our carpet to make sure it didnt get dirty with them going in and out of the house. Took everything with them. Didnt have to clean up anything.
Was very impressed with Adam and Ian. They put shoe coverings on over their shoes, they were very polite, they were steadily and explain things to us and told us about the warranty and that through we would have service for a year and that we could buy service after that . Both young men were very pleasant. Caleb came in and took care of the thermostat and we have brick walls which is very challenging and he was very polite about it my husband asked him to do something extra with the backing on the thermostat end it was difficult to do drilling through the brick so my husband changed his mind about it and Caleb was just as nice as the other two young men. Would recommend Tinman To our friends. Thank you very much
Great company. They have been reliable and knowledgeable. Service has been prompt and courteousness
Tin Man has been wonderful through 3 moves and 25 years!!
I cannot say enough about Tin Man based on my last experience! When getting the run around from our home warranty company, they fought for us and got us our replacement tank as expected! Installation was completed today with a level of friendliness and respect that isn’t received often. If they are a little more than the next guy, spend it! It’ll be worth it.
Excellent service, very good service technician!!!! Very professional and thorough!!!!! Extremely friendly receptionist when you call for appointment
I couldnt believe they came out so quick after I called. My tech was very knowledgeable and took care of the issue. Definitely would recommend them for your heating and cooling needs.
I have a new geothermal furnace from Tin Man. Great company, great customer service. Technician explains everything. Installation was quick. Visits are friendly & to the point. Never had a problem with addressing any issues or concerns. I definitely recommend them.
A/C inspect & clean. Very professional & knowledgeable technician. He called in advance inquiring if he could come early.
The technician that came out was great. Polite and explained everything. However, I had to pay an $88 fee for something that should have been done at my yearly check that I pay to be a “member”.
Alex was very professional and able to not only fix my issues with my furnace, but also answer any questions that I had. I was also not nickled and dimed for the work and was only charged for a furnace tune-up. Pricing was very reasonable and I would definitely hire this company again whenever I need HVAC maintenance, installation, or repair.
They were very professional and had great options.
Great job by Bob and Mike they arrived on time and completed the job in a timely mannerThanks Tin ManBy the way Bob left his Stanley cup here thanks Bob!! Lol
I called to have our heater and ac fixed. They came out within 2 hours. The installation technician was very helpful.
They were efficient and timely. Very polite and worked quietly which helped with a baby in the house! We had a new furnace and heat running within 6 hrs.
Very knowledgeable to fix what was broken. On time and efficient!
Very prompt service on a weekend! Our A/C unit quit working on a Saturday afternoon. I called their emergency service and got a return call within a few minutes. Alex, the tech, arrived quickly and did a great job getting us up and running again. Thanks so much!
Phoned before appointment, on time, friendly, professional, finished within an hour. Great experience, as it always is.
The service tech from Tin Man was great -- very professional and thorough. He spent more than an hour inspecting and cleaning the furnace, tested it for gas leaks, and even showed me how to change the filter. I highly recommend this company!