I purchased my Ascent in August. Great experience overall. The facility is clean and theyve got covid precautions in mind. The staff is all very friendly. I worked with Kyle Hoffman and he was incredibly helpful going through options and hes very knowledgeable about all features and inventory. I had to reserve my vehicle due to low inventory and Kyle was great at keeping me up to date on delivery timeline. I would absolutely recommend working with him.

The work was excellent. I like that they do the video! Thats a fun addition to service. I also very much enjoyed that the south Boulder Creek Trail runs behind the dealership so I could go for a walk while waiting!

You guys are impressive! The technology youve integrated into the service process is exceptional--especially the inspection video--WOW! Ryan B. went above and beyond, and Jaime was clear and on-point. Ill definitely be back!

(Ive never purchased a vehicle here; this review is about the Service Center) Ive been a customer for about three years and I plan to keep coming back. Their prices are fair, they stand by their work, and theyre very friendly. If youre getting something bigger done to your car (i.e., not express service), theyre really good about checking in and keeping you up-to-date on how the repairs are going. Ive never had any sticker shock after repairs are done because the service reps Ive worked with have always provided clear and accurate quotes.I worked with Julian most recently and he was all of the above: friendly, communicative, professional, clear and accurate about the work and cost (even helped me apply service coupons I didnt know about!)I also really, really appreciate their shuttle service. The cars are clean and the drivers have always been smart and safe (and friendly). I highly recommend the Flatirons Service Center.

The flatiron Subaru dealership was absolutely fantastic!! I went to another dealership and the Boulder Subaru definitely made me feel way more comfortable and I’m so happy with my car. Travus went above and beyond a sales rep making me feel like his goal was more to find me the right car for me than just making a sale. I truly loved my experience! Thank you to all the people who helped me purchase my car! (Travus in sales, Ian in financial, Adam in parts)

I have been a customer of Flatiron Subaru for over 20 years and have consistently received quality and professional service from the Service and Parts Departments. The most recent experience of this past week was no exception with Cesar and service technicians working with me to resolve several mechanical issues with an older model Outback. Thank you!

My experiences with Flatirons Subaru has always been superb!Their customer service is, above and beyond excellent, and every representative is truly present to serve the customers needs! Plus their communication is prompt and timely!Thanks Flatirons (Service Crew), my Sübi is in great hands and great shape! 🚙💨

Recently bought my car from Flatirons Subaru and was very pleased with my interactions with all employees. I worked with Luciano and he set me up with the most beautiful Subaru. I would definitely recommend this dealership as I felt very taken care of and heard

Buyer beware! If you use this dealer or any of the independent Subaru repair centers please do your due diligence and ensure they are charging you the proper repair times. Subaru of America has posted times as to how long a repair should take and the dealers should abide closely to those times. This dealer tried charging me 12.7 hrs to do a job Subaru of America says should take 4.4hrs under warranty and 6.5 for cash pay. After talking with Subaru of America customer care they informed me that due to their franchise agreement, Subaru of America couldn’t intervene because the car was out of warranty and that the dealer, in essence, could charge whatever times they wanted. After further investigation it was brought to my attention by someone in Boulders auto community that some of the local Subaru shops meet every so often to discuss labor times and all get on the same page so when you call an independent shop their labor rates will be similar. Guess what….that’s exactly what I discovered. They were pretty much the same, about double book time! As soon as I called a few shops outside of Boulder the times dropped and things were much more reasonable. Now I can’t prove it but it seems as though Flatiron is engaged in a price fixing scheme. Please don’t take my word for it. Just double check your labor charges. Take their labor charges and divide it by their labor rate ($165hr) to figure out how many hours they charged you, then cross reference it with Subaru of America stated times (most Subaru technicians post them on Subaru forums or call a shop outside of Boulder for an estimate). Not saying quality of work isn’t good as I pulled my car immediately after I discovered this but if a shop has the audacity to double labor times and be so dishonest along with conspiring with other shops in the area, I would also doubt their quality of work.

After being told by the place Ive been taking my car to for maintenance that it would be a week before they could look at my car to find out if the strange noise it started making rendered it unsafe to drive or not, I dropped in at Flatirons since I was nearby. Despite a long line, they pulled a technician away (it took less than a minute), determined it had to do with the air conditioner, and was safe to drive until I could get it fixed. Finally, I could breath again. THANK you Vance for you compassionate reception and willingness to seek help. Thank YOU Julian for efficiently coordinating the process and setting me up with an appointment for next week. You were both very helpful while never ignoring or delaying any of your other customers. Youve got my business for everything from now on!

Ryan at service desk is fantastic! Paul best shuttle Driver ever! Pam in the show room is amazing. You never disappoint me with Amazing costumer service. Will be back for regular service, and I can Not forget a Shout out to “Sam Nelson” technician for my detailed video report of my outback!!!! One of the reasons I keep coming back. If I could give more stars I would. See you next oil change!

Ordered a part from here online and it was a great experience. Unlike other similar parts stores they didnt charge a ridiculously for shipping or marked the product up like my local Subaru dealers. Shipping was very quick as well. Kudos for being an honest dealership. Highly recommended!

I have always been pleased with the Quality of service when I take my car in for regular maintenance. The Oil change prices are very reasonable and default to high-quality full-synthetic oil. Its always nice to get the video inspection of the undercarriage as well.Only caution would be that they default to very low mileage service intervals on their reminder stickers - Usually 3k miles - Good to be aware of, but not a bad thing!The service is also always excellent between the shuttle and the service reps (Thanks Edgar!)

Great experience buying a new Crosstrek with Travus Borek. Everything was very straightforward and never felt like I was being pressured to make any decision I didn’t want to. Lot of personalized insight as well that helped me narrow down what car was right for me. Would recommend

Consistently friendly and competent customer service providers. Technicians send videos of your car which is super helpful in understanding any issues. Amazing communication. Free shuttle to work if you need it too! All in all a really great service center!

Worth the trip to visit this dealership. Easy and comfortable process. Every staff member that I dealt with made my new car purchase and servicing as easy as possible. I highly recommend Serena in Sales, as she was able to get me into the exact car I wanted, at the price I wanted. They were quite fair on the trade in. Zach in service kept a great communication with me and is the reason they will continue to get my routine maintenance. Very friendly dealership, will be buying again from them.

The shuttle rides to and from we’re lovely in new vehicles with courteous and engaging (but not pushy) drivers.The service report was excellent, not only telling me that things were fine, but giving me actual numbers for things like tire tread.The check in and check out was smooth with only a 2-minute wait on the way in.

Bought a new car from Travus Borek and I’d like to rave. He is organized, thorough, pleasant, detailed with good follow through. I’m very happy with the experience and with my new car!The added benefit of having Andress explain all the features is wonderful - good move Subaru!

Quick service and knowledgeable techs. There’s nothing they can’t handle and they are very professional. The lounge is comfortable to work from with WiFi and beverages.

Had a great experience with Flatirons Subaru back in April 2021. Worked with Sales Person James Wells and it was such a pleasant experience. Im not one to walk into a dealership and just take whatever they offer so I spent a lot of time speaking with other dealerships before buying With James/Flatiron. While there were many other nice people at the other dealerships, I absolutely experienced 0 BS when it came to working with Flatiron. No hidden fees, no cheesy sales pitches. I came in with a request for a specific Outback and the best price I had received, James found me a vehicle, got it brought in from out of town, and gave me the best price. He was honest and easy to work with. If you hate car shopping give James Wells a call!

I have taken all of my Subarus for service here for many years. Today, I had another excellent experience! I had an appointment and I was greeted promptly; the service advisor had a great attitude. He listened carefully to the problem I was having and already had my warranty information prepared. I went home and I got a text within an hour from the technician working on my car. She had a video walk through explaining not only what was needed, but a thorough explanation of all of my car’s systems, from all of the undercarriage parts to the engine. I love this feature! My car was ready in a timely manner and the pick up was very efficient. Overall, I had such a positive experience!

This weekend I purchased my 3rd Outback from Flatirons Subaru. Once again I had a great experience. James answered all my questions with absolutely no pressure to buy. Ian (finance) walked me through everything quickly and efficiently. I love this dealership. Everyone including service is courteous and respectful. I will be coming back!

It was a perfect car buying experience!!!!! Very thanks for Travus Borek’s help. This is the first time I bought a cat, and I didnt know anything, but he answered all my questions very patiently and helped me a lot. Travus helped me find the perfect car for me. And I love this car so much!!!!! If you want to buy Subaru in this store, please be sure to find Travus. He will give you the most perfect experience!!!!!

Waiting time was good!The music in the waiting area was terrible and way, way too loud!Moses, the one who checked me in, was very helpful and took care to answer my questions!I really liked the video feed back on my car’s undercarriage and Alejandro, the mechanic, did a good job of explaining what I was seeing!I did miss the popcorn 🍿 machine but understand why!Thanks

We had our Forester repaired recently and the whole process was a pleasant experience. Julian was great in keeping us informed throughout the repair.good job!

All the associates were very friendly and helpful. I showed u without an appointment yet they were still able to service me in a timely manner. I was given a detailed report about everything that was wrong and they explained what I needed to get done. Would definitely recommend going here.

They have always treated me fairly. Staff is great and easy to work with!

Todd did an amazing job working with my 16 year old son and his Impreza giving him advice on future maintenance and fixes that he could do thank you Todd

Just bought an awesome 2021 Plasma Yellow Subaru Crosstrek from James Wells at Flatirons Subaru and my experience was wonderful! He was extremely friendly and helpful, and got me the price and features I wanted. My previous car was an Impreza, and I had dealt with Flatirons in the past with good results, so knew that I wanted to buy from them. They, and James, come highly recommended by me!

Loved the video and commentary of tech. Moses took all the time I needed to make sure I had all my questions answered.

I am happy with my experience at Flatirons Subaru. At first they had quoted me at $200 for activating a sensor I had installed myself (they wanted to re-install it). I was able to work with Ryan in the service department to negotiate a better rate given that the install was already completed. Thanks for working with me on this - I would recommend the service department to others.

We purchased a new 2021 Subaru Forester from Flatirons Subaru. The Internet Sales Manager - Fred Rudd made the experience easy with no stress. Fred was very professional with GREAT Customer Service Skills. We would highly recommend Flatirons Subaru and Fred Rudd for anyone looking to purchase a new Subaru.

I visited several dealerships before landing at Flatirons Subaru. I was helped by Jim Wells and Ian. Best customer service, best selection of vehicles, best understanding of what I needed and wanted, best pricing. Can’t say enough. Not only knowledge professionals but amazing human beings. I highly recommend this place.

Wonderful service! I came in to have my Forester worked on- getting two things fixed under warranty, an oil change and a tire rotation. From the start everyone was very friendly and quick to get me with a specialist. As the service was being completed, Peter talked me through what was done and went over a couple of recommendations. He was super knowledgeable and informative but not at all pushy. I purchased my Subaru from another nearby dealership but wish I purchased it here! I’ll be back any time I need to get work done on the car!

The buying experience was very smooth and professional. Travus Borek was awesome.

Everyone at Flatirons Subaru was so sweet throughout the process of purchasing my Crosstrek. Brendan Simpson was amazingly helpful and patient every step of the way, he made it super easy to narrow down what I wanted and answered every question I had with amazing detail. The car buying experience is definitely different right now due to world events but Flatirons Subaru seems to be handling the changes wonderfully and trying there best to make the experience comfortable for their customers.

Great service. Had coolant issue on Memorial Day weekend. Took car in, was provided with a loaner. Received video of found issues. explaining everything.Very pleasant Service Consultant. Jen Ruby was friendly and efficient. Communicated well.Highly recommend

Great service. They always communicate well Werth what needs to happen to your vehicle and how it is doing in general. Video of check points when you have an oil change which I feel is very helpful. Everyone Ive is very kind and courteous.

The service writer, Todd, was very pleasant and worked to get me back in my car as quickly as possible after a scheduled oil change, because he knew I was on my lunch break and had limited time. Loved the video from my express tech, Alejandro, to corroborate the recommendations made. It’s a nice place with friendly people.

Brought my Outback in to the Express service to have an oil change and general inspection. It only took an hour and while I was waiting, I received a cool video from the technician showing the undercarriage of the car and all the areas that had been inspected (everything looked great!). Everyone was super helpful and friendly. I would highly recommend this dealership for both its sales and service!

Flatirons Subaru was amazing to work with! We just bought our first Subaru and the experience couldnt have been better. We worked with Mark Berger throughout the process and he took great care of us ensuring everything was taken care of in a timely, professional and friendly manner. His communication was very thorough before, during and after our purchase. He was a pleasure to work with!

Got a recall fix for my Subaru Forester done in great time and with excellent customer service!

Pam, Brandon, and Shay were absolutely excellent!Pam made me feel welcomed and got me help immediately. Brandon was a ton of help and didnt try to upsell me to something I didnt want and really worked to make sure I knew about the vehicle I was buying and helped me get the customized trim that stayed within my budget while getting me the features I really wanted. Shay was also great and clearly described finance and warranty options and helped me pick something that fit my budget and risk model.Highly recommend this dealership to anyone.

Amazingly smooth buying experience and an EXCELLENT deal. We bought a used 2006 Honda Pilot from these guys (we worked with James), and the whole transaction could not have been more seamless. James even came in to work on his day off to close the deal. AND the used vehicle comes with a 3,000 mile warranty. Highly recommended!

Cesar is hands down one of the best employees out of any auto store i’ve been to. I’ve had him help us out twice now and both times he went out of his way to make sure that everything was good, that we got all of our problems taken care of, etc. He also has a big smile on his face all the time as if he’s happy to be there. It’s good to see employees and just people in general be nice and welcoming to others. Thanks Cesar!

Incredible experience at Flat Irons Subaru. I worked with James Wells and the experience was as easy as could be. James was incredibly easy to work with and helped expedite the process to be a quick as possible. I would come back to James every single time.

This is our second time purchasing a Subaru from Flatirons, and once again they did not disappoint! James Wells was wonderful and got us a great trade in deal on our Subaru so we could get into a 2021 model for a lower monthly payment. And as always, Shae in the finance department was just lovely. If we ever leave Colorado, Flatirons Subaru will be the hardest thing to leave behind.

Great experience buying from Flatirons Subaru. Shane was very helpful and informative. He and Kerrie also prepared for our return visit so that the transaction could be completed quickly. This was a much more enjoyable experience than we had previously experienced buying two cars at two other dealers in Boulder County. We highly recommend.

Amazing service crew. Helped us out on a busy Monday with car trouble on our vacation. We love our Baxter Subaru dealership in Omaha and these guys are amazing just the same!! Highly recommend!!

Amazing and quick service. Highly recommend!

What a great experience! We worked with James Wells and he was awesome!! He made sure to be honest and helpful the entire time. James really wanted to make sure we felt taken care of but also felt good about our decision. There was no pressure which we really appreciated compared to other dealership experiences that we have had. We were able to make the right decision for us without feeling rushed into something we may have regretted! Thank you! We felt a warm welcome from the moment we walked in with a greeting by Pam. We wrapped everything up with Kerrie Bowen as we signed our paperwork. She was amazing and was very understanding of us having our 18 month old if you could imagine how that was going by the end of the day. A+ service and experience! Highly recommend!

I had a great time being helped here!! This is the first time getting my car serviced since moving here. Jarod was very friendly and helpful, and Quentin did a great job working on my car!

I’ve had to bring my car here a total of 3 times and 2 out of the 3 times I had an appointment to get my car serviced and both times had to come back to get my car after about 6-8 hours of it being there all day and just sitting there. Not being serviced. So irritating. And every time I come to get it the people are extremely unapologetic about the fact that it’s extremely inconvenient. Terrible terrible customer service and work ethic. Never ever going back here.

Very courteous and professional in every way. Great price for full synthetic oil change—can’t beat it!! And the staff is thorough and attentive to keep my car operating at its best. Thanks!

Great experience working with Flatirons while purchasing a car from out of state. Shane Ferrin was outstanding ensuring the process was smooth and was helpful with answering any questions I had. Shane unfortunately was out of town when came to pick up my Subaru Legacy. Luckily, he left us in great hands with James Wells. He was very helpful as well and ensured all my needs were met.Highly recommend Flatirons Subaru.

I had the pleasure of being helped by Travus Borek. I highly recommend you look him up, ask for him. He was not only knowledgeable and patient with all my questions, he was also following up making sure I had the chance to have updates and respond to any contact regarding a vehicle. Thats hard to do these days since they go so quickly! The biggest issue usually comes with finding the right person to guide you through the process. If you want Travus, you wont regret working with him. ☆☆☆☆☆

Received emails about how much we could get for trading in our 2016 Crosstrek so decided to stop in to Flatirons Subaru who we’ve done business with for years. Met with Justin Orellana, had our car evaluated and were quickly able to come to an agreement for trade in value. Justin made sure we knew about the lack of availability of new vehicles at the time, especially given we were looking for specific features. He explained that delivery of a new build could take several months but we did order and it was delivered well in advance of our expectations. We appreciated the straight-forward, friendly and efficient way he dealt with us and the transactions. We would highly recommend working with Justin.

Best car buying experience ever! James Wells was very knowledgeable and easy to work with. He listened carefully to what we were looking for and made the process go smoothly. After we made our purchase, he sat down with us in the car and went over all the bells and whistles to make sure we were well acquainted with our new car! Thank you, James!!

I purchased a crosstrek here in Feb of this year. Id highly recommend the experience and worked with Brendan S. He was incredible at dealing with my ever growing list of questions through email. I specifically wanted to build my entire purchase online and simply pick up the car and go. I was out the door in 45minutes. Not only did I have a really good experience, but a lot of my friends have purchased from Flatirons over the years. Lastly, I visited 3 other Denver area dealers and worked with their online teams. Flatirons are truly in a league of their own when it comes to customer service. Thanks again!!

Edgar did a nice job of going over everything and keeping me up to date. It would be nice if online appointment scheduling would include the option to review past appointments. I would have scheduled a more extensive service package if I could have seen the history for the car. (Got confused with another car.)

My Subaru Outback was 10 years old and had none of the safety features. I traded it in for a 2021 Outback with all the bells and whistles. Just love the new car. It was a pleasure working with Mark Berger who was so patient with lo-tech me! He spent nearly an hour with me in the car explaining all the features. Mark followed up the sale with emails and phone calls to be sure all was well and that I was completely satisfied. Now thats service! Thank you Mark!

Jenn did a great job! I was in for a problem that has been ongoing. I didnt have an appointment scheduled. Jenn said they were booked but could do it the next business day. I stated that I would need a loaner car. I was in and out of there in under 30 minutes. A job well done.

Kyle Augustin was super great helping us find the exact color/features of vehicle that we wanted. He was never pushy or overbearing, and gave us the space we needed to make our decision. He was quick to respond to messages when I would contact him to ask questions, which I really appreciate.Ian in financing was awesome and made the process really quick. He got us in and out of the office in a few minutes.I also appreciate Andres walking me through all the features of my vehicle. He answered all my questions and gave me a better understanding of the vehicle.Overall, everyone we encountered was kind and helpful, and i would highly recommend using these guys to buy your vehicle!

Flatirons Subaru is a gem. I had such a great experience with McKenna, and she really made the whole buying experience easy and low pressure. Im thankful she let me go through it at my own pace and it was all-in-all a day and night contrast compared to the experience I had in Englewood at Groove Subaru that was bully sales tactics, bro sales culture, and surprise market adjustment fees--totally gross, and a waste of my time. Flatirons on the other hand was a breeze. Thanks for making it enjoyable and straightforward to buy our first Subaru!

I had a really good experience buying a used car here. Special thanks to James Wells for all the help in finding something that fit all of my needs and worked with my budget. James made sure I great deal on my trade in vehicle. Also thank you to Pam at the front desk for being helpful and providing great customer service as well.The staff is great with communicating and did a great job following up with me to answer any questions. I ended up getting a great vehicle for what I thought was a very fair price which is especially notable due to the rise in prices of used vehicles during the microchip shortage. I would certainly recommend Flatiron Subaru to a friend.

Friendly and Fast. Caesar was kind, explained the process, payment and timeline clearly.The waiting room was nice with decent WiFi to get some work done while I waited. Everything was completed perfectly and overall was a great experience.(Oh! And the coffee was pretty good too!!)

Thank you so much for making the car-buying experience hassle free. I worked with Adam, who went way out of his way to ensure a good experience for me as a customer. Very pleased and will recommend you highly!

Large, comfortable waiting area. Kept me informed what was happening with my car. Easy check in, check out. Great customer service! Employees are very friendly.

Staff was courteous and efficient. Quick check-in. Work was done quickly and efficiently. Car ready much faster than expected.

I went to three different Subaru dealerships before getting my car at Flatirons Subaru. I worked with James Wells and couldnt recommend him more. He spent time to listen to my needs and find the right car for me in a friendly and non pushy way. He was very knowledgeable and spent time to make sure all my questions were answered. It was this approach that made me feel comfortable to get my car from this dealership. I was able to get the exact car I wanted at the price I was looking for! Even after the sale he walked me out and pointed out additional features of the car that I might have forgotten. This was a great experience for something I thought would be terrible, I plan on coming back to this dealership for my all my Subaru needs. Thanks again!

James Wells was super helpful as a first time car buyer. He was super responsive and easy to deal with. Although I didnt get the trade in price for my vehicle that I was looking for, the rest of the process was seamless. He and Kerrie explained everything in an easy to understand way. Thank you both for a solid car buying experience!

James at Flatiron was really great! I went to sell my Subaru and was in and out in no time. He was honest, easy going, and a pleasure to work with. Would highly recommend.

This was the easiest most friendly car service experience I have ever had in my life. Top to bottom from the minute I arrive to drop off my car which was not even scheduled for maintenance but they took me right in, to dropping me off at home with a free shuttle to keeping me up-to-date as to when the car would be done, to emailing me an estimate that I could approve before work was done, to picking me back up and bringing me to Flatirons Subaru, five stars plus!

Had an issue with the drive shaft bearing on my new Crosstrek Sport while on vacation in Boulder. They got my car in immediately, went out of their way to get the parts in and repair done before I had to go home, and gave me an identical loaner car while mine was in the shop. Everyone I dealt with was extremely helpful and courteous, right down to the valets that brought me the loaner car and returned my car after the repairs were done. Best car dealership experience I have ever had! Thanks Flat Irons Subaru!

Great service -- the video from the technician really stood out. Trevor spoke so clearly and thoroughly and it really helps you know the tech *actually* checked everything they were supposed to. Havent ever been to another place that does this -- keep doing this, for sure!

I like the idea of a video from the tech explaining what is found and pointing to the component under the car.Moses checked me in but a different service rep. checked me out (sorry cant remember his name). He answered my questions about some of the newer models but some he could not answer so took me over to the sales dept. to get my answers.

Seriously among the best customer service experiences available. Amazing communication throughout. I was able to text questions to my service rep and she got back to me promptly so we could decide how to proceed. Work was done quickly, thoroughly, and came in under the total estimated.

My daughter and I received phenomenal service from McKenna G. She asked all the right questions, truly cared about finding the safest and best vehicle option for my daughter’s first car. Extremely knowledgeable, kind, and had wonderful follow up. I highly recommend asking for her if you are shopping at Flatirons Subaru.

Scheduled a test drive for a Subaru Legacy, some sales manager left early for the day to take it for a weekend drive. Love Subarus, but I wasnt even given a chance here. Driving somewhere else right now to have a better experience.

Ive been to a lot of dealerships over the years, and this is absolutely the most pleasant one. Theyre so good I live in Denver but bring my car all the way to Boulder for oil changes. I purchased my last two vehicles through flatirons and I couldnt be more happy. I recently worked with their salesperson Kyle and hes a superhero. He is was able to turn complex criteria into a car and finance arrangement that was a perfect fit. Thank you Flatirons Subaru.

This dealership is the best dealership Ive ever encountered. I recently needed a total short block replacement on a 2012 Forester, & everyone from the front desk, to my advisor Ryan, to the techs made it the most painless process ever. They kept clear communication the entire time. From the time it was dropped off by the tow truck to the night I picked it up, the entire only process (for a brand new short block, might I add again) only took about 3 weeks. Being involved with performance vehicles myself & having dealt with many different dealerships & mechanics over the years, Flatirons Subaru is BY FAR the best. Cannot recommend them enough! Wish I could give more than 5 stars.

Hands down, the best car buying experience! We had the honor of working with Pete and he made everything a breeze! Very knowledgeable, personable, and respects your time. The only pressure we felt was trying to decide which color Subaru we wanted! Ian in finance also did a great job explaining everything and decoding all of the contract speak. 10/10 would buy another subaru, but only from Flatirons.TL;DR just ask for Pete.

Everything went smoothly and Ryan was great.

The staff is always super friendly and I love the video of my car from the experts! Also they do a great job at being quick for an oil change and always have a coupon, so there are cheaper than most places. Highly recommend!

I dropped off my car two weeks early since it was non- functional even though they were booked out more than two weeks. They took care of it in downtime and got it fixed within 2 days. Their advisor system gives you a single point of contact and helps streamline the decision making process. They have an excellent online system that allows you to view your cars status and see videos about the repair. World class service. Also not any more expensive then SuperRupair who I no longer recommend.

After a long process of choosing a new vehicle for our family, my wife and I bought a new Outback from Shane and Kerri at Flatirons Subaru. We are Costco members using the auto buying program, and both Shane and Kerri made the experience seamless, easy, and pleasant. We were treated professionally, and got our kids buckled up in our new family wagon with almost no delay! Thank you for making car buying easy and fun, we will be back 100%.

Flatirons is always top notch when it comes to service. I bought my Subaru out of State, but they have always treated me well. The service staff are professional and courteous. Im very happy with Flatirons and will continue to patronize their dealership.

Excellent customer service, follow-up and repair work! My car broke down last week and the service team worked really hard on getting my car serviced. Thank you Flatirons Subaru!

Cesar Valdez in the service department was a terrific help this week. He was extremely courteous, listened and sympathized with all aspects of my situation, helped me understand what needed to be done for my fathers car, and a few days later, took the time to send me digital copies of the documents that he had given me physically. His advice was invaluable, much appreciated, and his kind and professional manner were just wonderful. Thank you, Cesar, and great job, Flatirons Subaru!

We could not have been happier with our experience buying a car at Flatirons. James Wells, our salesperson, was super knowledgeable, patient with all of our questions and all-in-all a really great help! Love the car too.

I worked with Kyle Hoffman and let me just say 11/10! He made me feel at home and made sure I was comfortable with everything and anything! If I had a question he couldnt answer he would write it down and got me the answer by the end of the day! I went in not knowing want I wanted and I test drove my dream car (WRX) and I fell in love. He got me into my dream car with the payments I wanted as well. If I had to do it all over again I would. If you ever go here make sure you ask for Kyle because he will make you feel like a friend and treats you like a family member.

My experience with Luciano at Flatirons Subaru was stress free and outstanding! Communication was prompt whether through email or text. Luciano was calm and knowledgeable about every aspect of the process necessary to make my decision. I would recommend him to anyone in the market for an easy transaction for a new automobile.

Excellent team, the service staff were effucent, friendly and above all better than any other dealership experience Ive had. Id bring any subaru here no matter how long the drive. They deserve above top tier pay for sure!

I had been going to this dealership for roughly three years with great service on my Outback. I really liked the dealership, and was extremely happy with the quality of service, customer support, and prices.However, this year I brought in my car for a check engine light issue. The tech quickly diagnosed it and said that a fix would run me $500. Trusting them, I believed it and chose to do the service. Soon after I got the car back, the check engine light came back on. When I ran the error code from the car, it was the same error code as before. I assumed it was some minor mistake or maybe it would resolve itself soon. Just to be safe, I brought it back to the dealership to get it checked out. Then, the tech told me that this fix would run me another $400. Confused, I asked the tech why the same error code would cause two unrelated problems, and b. He said The code refers to problems around the general engine area. Which sounded suspicious to me. After he reassured me some more that it was a different problem, I asked if he could just confirm it with the technician working on the car. After a few minutes, he came back and said that he had been wrong, and that the service they had performed last time was not related to the check engine error code that I had before. They claimed they mistakenly inputted the wrong error code into their system. And therefore fixed the wrong part of the car in the previous service. How could a technician fix something that was operating and performing functionally? Would they not notice that the parts they were repairing were not faulty? Anyways, I figured that this was all just a mistake that Flatirons would take care of. They didnt initially offer any compensation, so I asked for it. They initially offered $200 off the new service, which seemed shady to me. I paid $500 for a service I didnt need or want, to fix absolutely nothing causing the check engine light in the car. Basically, they get to pocket $300 in this scenario. I denied the offer, and asked for more, since not only was I out $900 for a service that should have been $400 (the second services cost), but I had to go through the hassle of doing the detective work to find out their errors. Soon after, the manager called me back and proceeded to complain, at me, about how unreasonable I was being. He couldnt understand why I wouldnt want to pay for the previous service, claiming that you would have needed it eventually. I told him that I paid for that service to fix the check engine light, and that they performed the incorrect service on the car. Yet, he tried and tried to claim the service they had performed, the one they had mistyped into their system, as valid and one that I should pay for. Basically, he was trying to claim that I was unreasonable for requesting money back on a repair service that was not requested and not needed. It felt like I was in a shady repair shop, not a licensed Subaru dealership. Out of frustration, I hung up on him. He called me back five minutes later offering to comp the service, which I accepted. In the end, it worked out, my car was fixed and I paid an appropriate amount to do so. The problem was the insane amount of hoops I had to jump through to get it done, and the incredibly hostile attitude of the manager. I was really surprised this all happened, since I had three fantastic years of service on my car at the dealership beforehand.Ive never written a negative review about any business before, mostly because I know that businesses can make mistakes that deviate from their normal service level. But this was truly another level of poor service. The fact that it took hours of phone calls and frustrating explanations for them to simply do what is right was shocking. Ill never be returning and I hope you dont either.

There are standard, published times for repairs, depending on make and model, that every shop in the universe abides by - or should. For instance, a timing belt on a Forester is 3 hours. A shop may charge $125/hr or $180/hr but a timing belt should take 3 hours to fix. If the mechanic finishes before 3 hours, awesome; he/she gets paid for 3 hours and can move on to the next job. Flatirons service center assured me on the phone that they abide by standard published times and then quoted TWICE the book time to do the repairs. They also added in some unnecessary repairs. When I questioned the extra hours, they said thats how long their mechanic needs. So I did not have them repair it and when I went to pick it up, there were more and different issues from when I dropped it a week earlier. I wouldnt want to see anyone who doesnt have dealer mechanics in the family like me get ripped off, so I would suggest calling around to get the # of hours for repairs from a few shops (and some outside of Boulder).

I have been going to Flatirons Subaru for years for buying new cars and service. I always have a good experience. Very professional for service and sales.

We have purchased 3 cars from Flatirons Subaru over the past 5 years and have been very happy. The most recent purchase was due to 36 week pregnant wife being rear ended in her 2020 Crosstrek at a red light. Fortunately everyone involved was fine but her car was totaled. It did its job in the accident. Purchasing a car 3 weeks before having a baby and dealing with insurance/layers etc was the last thing we wanted to deal with. Kyle Hoffman went above and beyond to get us the car that we wanted in a timely manner. Kyle was incredibly thorough and had excellent communication. He made the process of getting the car as simple and quick as possible, even during a time when inventory was very low due to CoVid. We will certainly continue to purchase our vehicles from Flatirons Subaru and I hope that we have the chance to work with Kyle again!

Kyle Hoffman provided great support and help with our recent purchase. I highly recommend Flatirons Subaru.

In quick. Out quick. Everyone was really nice. Subaru covered cost of repair

I walked in for an oil change. They were able to help me quickly, and service took much less time than I anticipated. I even got a video inspection sent to me! It was very cool!