Why did this guy just essentially scream out his window to me for not tipping? Was a mistake as the machine was confusing but regardless it was a $6 taxi and be acted like I owe him $20 for a tip? Doesn’t make sense and was actually very rude.

Their attitude is nasty, how you a costumer service representative, but you have no skills. Worse service ever, I had to call 3 times to be able to get in contact with a representative but because they were busy or the line was. They just kept answering & hunging up, this is ridiculous NOT RECOMMEND @ ALL!!!!!!

I always use boston cab and called to schedule a van. The dispatcher told me no companies can schedule a van ever, than went into details about how that is not possible and why he could not do so. He also described to me their dispatching process (completely unneeded) and was very rude the entire time. I called Metro Cab and they were able to schedule me a van for whenever i wanted. Clearly metro cab is superior to this awful cab service!

I scheduled a pick up online. Waited and no one showed up. I called 2 minutes after pick up time and was told that the cab had already left my hotel? I was down there 10 minutes early and never saw a cab. The dispatcher said that the cab pulled up and someone got in, they just leave. Dont care who it is as long as its a fare. So I had to wait another hour for a Lyft

I booked a cab for 5:30 AM to the airport and called to confirm. The man who helped me confirm was rude and cold, and gave me a bad feeling... turns out I was right. No show on the cab. Managed to find an Uber thankfully! I was ready to go back to cabs but... not these people wow

They were busy... Came Abit late. The driver was very quiet. All in all, a good trip..

Never showed up after I scheduled a car. Almost missed my flight. Used curb to find a new ride. Do not call them, unreliable.

DO NOT USE THIS SERVICE. They confirmed a pick up at 12:30 am for my daughter and then never showed up. She was left stranded alone in the middle of the night. Finally got an Uber to get safely home.They are also incredibly rude. They do not deserve your business.

Ive had several horror stories with this company. This is the latest one.Scheduled a ride. Got a text message saying a cab was dispatched. It never came. I find out later that the ride was canceled and no one notified me.Terrible service.

I called to get a cab for a mother and her child who were standing outside in the rain l.“Jay” the dispatcher on 5/5/2021 at 10:17amRefused to send a cab because he felt like it was “too difficult” and hung up on me.Then proceeded to call my phone back and leave a voice message threatening me after I told him I will be speaking to the owner. Will definitely be filling a police report.I left a message for the owner and am waiting to hear back.

Zero stars. Booked online, called to confirm that we were all set, cab never came and I was told when I called a second time that they dont do reservations despite their website allowing it and my confirming it. I was laughed at for letting them know I spoke to a woman earlier in the day (he said no women work there...). I missed my flight by an hour.At a time when ride shares are even harder to get, youd expect cab companies to try to up their game, or even have one in the first place.

Horribly unpredictable, no one answers the dispatch phone after midnight. Use a different ride share app!

These people are 🗑 … Cancel my request frequently .. they seem hiring the bottom of the trashy rude dispatcher … as an airline pilot waited to be picked up from the airport.. I’m sorry for the conditions that lead me that i may need these kind of people one day!The very bottom of a community for real!It’s cab service What I’m supposed to be expecting from them ! July 18th 2021 2:10 AM

Never showed up. Almost missed my flight had it not been for a rideshare.

This institution has one job and they failed it where Im concerned.The person on the phone kept hanging up before I was done talking and asking questions and the taxi didnt come.Negative stars.

Booked a cab in advance, they just didnt show up. Called them and they said sorry, no cabbie is answering

Driver hit a curb and got a flat. He did not have a phone or way to call for another cab. I was glad to call but he didn’t know the number to dispatch! Ended up getting an Uber from an on-ramp w our luggage and my 9 year old

Dispatchers are so rude especially the lady

Inconsistent when it comes to answering their main line or for their voucher program. When they do answer, their unreliable with the times given.

Great service

Do not use. Rude. Not on time.

Quick response, friendly driver

Didnt get a cab that day, they didnt call me back to let me know no cabs were available.

Super fast and friendly

Forget this company they are the reason uber and lyft is winning

The driver was friendly & courteous

Horrible, they never answer..

Great Taxi Service!

Was told 10-15min pickup for my airport dropoff. Waited 25. Called them back and they let the phone ring.The cab was a no show (in what world is this okay?)

The dispatcher was kind but to the point and thats what I like to see in a business

Good, quick service.

Right on time and place; very efficient. Just called them and ordered a cab. A text followed confirming the order, and a link was delivered to me giving the exact position of the cab. Smooth experience; surely recommended.

I made a reservation for pickup at 4:30 am the day before pickup and gave them a call as well for confirmation. One of the staff members confirmed it through the phone. However the taxi did not show up even 15 minutes past the booking time. I gave them a call what was going on but the staff said no taxi driver was available and asked me if I wanted to keep waiting or cancel. I am very disappointed that they did not inform me about no availability prior to pick up time. Very poor service! I suggest to use either Uber or other quality taxi services in Boston.

On time. No problems

Never answered

If you like lousy service and drivers that do nothing but complain about no business then by all means give them a call. They are rarely on time, you will be told the driver is on there way but in the meantime they get another call and ditch the one you were waiting for.They have done this to me many times. Im always told 5-10 minutes for a cab an nothing. No one ever showed up or 30 minutes later the driver calls asking where you are. Really! I am expected to wait 30 minutes for a cab! Did I mention how the drivers complain about no business. Its because of them they have no business. They pick and chose there fares leaving the customer in a bind.For now on I will be strictly using either Uber or Lyft. They are much more reliable and there fares half of Boston Cab. I would honestly like to see Boston Cab either be sold to someone who cares or just go away!

Usually take Uber but recently its been long waits for a car... Well taxi turned out to be the way to go! I called, waited less than 5 min, driver was awesome and cheaper than both uber and lift!

I tried to use their service. Never dispatched a can. I had to walk to the hospital for surgery

Scheduled a 4:45am pickup IN BOSTON 3 days in advance because of the pandemic and lack of Ubers. NO SHOW. Missed our flight. Everyone must be rolling in money down at Boston Cab.

Reserved a cab for 5:00 a.m. by 6:00 a.m. no one answered the phone and no cab had arrived very bad service do not use these people!

Best taxi cab company in the United States of America!!!!

Whie Visiting Boston and staying at expensive Embassy Suite Boston Logan airport, I got sick and needed to go to pharmacy to get Face Mask to hopefully prevent infecting others at hotel and on the airplane back home.So at the Hotel Mgr recommendation, I let him call me a cab since hotel shuttle wouldnt take me less than 3 miles away?Maybe my cab driver was having a bad morning at 5:30am, but then he told me to start my GPS on my phone. I thought that was odd but its dark and I dont know where Im going as a lady so I navigated us there to CVS pharmacy.I asked him to please wait for me to pick up items and take me back to hotel. He was in a hurry but he did wait for me as I hurried to pick up my items. Thank God for the helpful gentlemen worker in CVS 210 Border St.Cab driver talked on phone hands free while getting us out of the area. Back at hotel he ask me to hurry up and pay because he had to go.I wasnt going to give him a tip at all for the $15 dollar ride of 3 miles and rudeness but I did give him a 12% tip at $2.00 because God put compassion i. My heart and I was thankful to God for the safe passage in the darkness of the morning.I dont recommend this cab company.Also I was very surprised that my expensive hotel at Boston Logan Airport didnt provide shuttle service within 5 mile radius. Desk Mgr said only to Airport which is a 7 min walk of which during my stay I have walked several times during daytime to catch bus and trainSo beware and double check Hotel Shuttle service before you pay a lot of money for convenience only not to get it and average service along with it.Again Im thankful for safety and would have walked if it was daylight and I was feeling well.Kindly,Expected Boston Cab at airport to be better than this

The driver was courteous the price was good

Super rude . worst service ever . calling a cab for one of customers and he was very very rude.

Turned up at South Boston railway station after a long sojourn on plane and train from UK and New York. Once the driver found out it was a short journey (about 2 miles) that he was making to South /East Boston, he switched off the meter and told us that we better cough up 20 dollars in cash for the trouble of it being rush hour, twe were weighing his car down with heavy cases and that he could have made much more at this time of night! What a great welcome to Boston. Have made a note of his number and will report it (for what its worth)

I was able to help a gentleman who didn’t have a smart phone and couldn’t call Uber or a lift. They got a cab to us within five minutes and this man who had recently had a serious medical issue and couldn’t walk was perfectly cared for by this cab service it was a real answer to his need

Absolutely horrible service from Logan airport. I decided to take a taxi since their were more folks waiting for Uber and Lyft at the airport.The taxi driver was very rude and continued to make wrong turns driving to my destination. I finally just told him to stop and I got out. #477 I can’t believe the service is so poor now with competition.Good bye Boston Taxi there is absolutely no reason to use your service now that customers have a choice.

Ok

Three days in a row I’vw has superb service. The cabs arrived within minutes of calling and the drivers were all pleasant with professional demeanor. 5 Stars

One star is really too good for them! I called and they gave me a wait time of 10-20mins, Its been over 2hrs! Ive called them every half hr to find out whats going on and they cant give me a straight answer. Im sure they will never show up.

I literally ended up canceling because of reading these reviews and just how RUDE the man who answered the phone to book my cab was!! he was dismissive and cold, hung up while i was still talking and laughed at me when i told him i was going to need a 4am cab? i can’t wrap my brain around why someone trying to get business in a dying industry would be so overtly rude to a customer on the phone. don’t even bother calling boston cab dispatch.

I normally don’t write reviews but this cab company was terrible.I normally take Uber and riding in this taxi reminds me why. What should have been a 10 min ride was a 20 mins ride due to your driver trying to take advantage of someone visiting the city. I had my gps up from the time we left the airport until the time we got to our location and the driver ( I wish I wrote down his name) kept taking a longer route! Don’t worry I will dispute the charge due to his incompetence.

Ok

In November I lost a computer case in a cab that I got in a curb pickup. I called Jay at headquarters and he walked me through identifying the cab via credit card records and at the end I got my computer case back!!!! Couldnt recommend more!!! Love you guys!!!

Called 2:45am. The female hung up on me and refused to answer fora home address

Never call them!Even if you book a cab in advance it will never arrive. We asked for a cab at 8.45AM business day. We phone at 8.55AM and the incompetent operator told us that the cab would have arrived within 4 min => it never arrived! We phoned again at 9.05AM...at the end we waved a cab passing by and we took it. We would have been still there waiting for a miracle!Don’t make our mistake!”

It was horrible. Im warning everyone to never ever order a taxi from this company. The gut in the phone is rude. I asked him how many minutes the taxi would take to get here and he said whenever. They took forever and never called me when the taxi showed up. I looked outside my house and I saw the taxi there. by before I walked outside to get in this taxi he left. The taxi never let me know that he was outside. Overall it was a horrible experience and I hope no one goes through that ever again!I seriously felt like I was getting punked. ....

Not excellent, but best alternative to others in Boston. MetroCab is especially atrocious. Boston Cab has always shown up (seems like a low baseline, but Ive been stood up so many times by Metro) and the drivers are quiet, which is the best one would hope for with drivers. The dispatch center is abrupt, but Im not calling them to make new friends, so its OK.

Good god we did not go farer than the booking by phone!The person on the phone was amazingly unhelpful and rude. I have never seen a service like this and I am convinced that to be so bad it has to be on purpose. Long story short, if you wish to have a phone call as pleasant as an enema, you know the phone number.

I had an incomplete receipt and call to get another one. They were very accommodating. They even stayed on the line with me to confirm receipt.

I dont usually write reviews of companies online, but I had such a terrible experience with Boston Cab Association that I really need to say something! The woman on the phone was unbelievably rude. All I wanted was to reserve a cab for the morning, but I couldnt talk because she kept interrupting, and finally I had to hang up. Honestly, as long as shes answering the phones, youre really better off calling someone else.

The driver was soooo rude talking on the phone the whol trip wanted me to pay cash when i sad i dont have enough money he sad i drive you to atm !!! And he was driving like a crazy ... cab 1681 boston cab

Fast!

This is the second time Ive waited over an hour for a cab, Im now late for work, and still waiting, the dispatchers dont know anything,theyre rude and disrespectful, they just keep saying no one has picked up my call yet?! I could have walked to work faster! Wish I could give them 0☆ because thats what they deserve, nothing. Unbelievably horrible service, and they wonder why people are choosing uber? I tried to stick with cabs because I felt it was better to go with the regulated cab industry thats been around for years, but this is crap!

Have had great experiences. They already have my info as soon as I call based on my number too, very convenient.

I always prefer to take Boston Cab over Lyft & Uber because I know this is the full time job of most of the drivers, not just a way to pick up some extra money in the spare time, but tonight, the first cab I ordered drive right by me & the second never showed up-this being despite the fact that both drivers claimed to have picked me up.

Driver was very rude and disrespectful said I didnt have any money when he was told that hotel would pay and he said that he didnt feel comfortable doing run. Making it seem like we have no money and our people do this often. ( my family and myself are African Americans) taxi #97

Horrible no more cabs, but they are trying with everything thats going on. You gotta call dispatch for a taxi but they do arrive quickly

Ive never reviewed anything online before but my experience with Boston Cab was so unnecessarily rude I just couldnt let it go. I tried to order a cab on the app, I couldnt get any notification that my order went through (my app just said it was processing and then would die) I then tried calling to figure out what was going on and the dispatcher refused to listen to me and when I told him I was outside a bar he told me well that explains it and hung up the phone. Ridiculously rude and completely unacceptable behavior. Id rather walk miles through the next Boston blizzard than give these people one cent. Find any other way to get home.

Waited 35mins at 1015pm at night and never showed up. Called to complain nothing was done. Glad to have Uber put these people out of briskness

Sucks.

Horrible driver. He got off the cab and yelled at me in the middle of the street because his tip was not enough. He kept coming toward me and yelling. When I called the company they said they cannot pull up the driver’s name based on license plate. Terrible customer service. Switching to Uber now.

Poor service Worst cab I ever seen

Terrible service, arranged for an 830 pickup 8 hours in advance, waited until 835 and they werent there. I called to make sure they were coming and was given a 6 minute wait time. 845 still no cab. Called back and was told my cab was out front. I met with a driver who said he was there for someone else and not us. At 9 I gave up and just ordered an uber. I was called back at 902 by a dispatcher telling me they had a cab in route and I told them to cancel. I will use uber over this company any day.

Never again - taxi driver #0516 was the worst!!!!! I gave him the address and he dropped me off at the WRONG destination several blocks away and around the corner, after I gave him a $5.00 tip. Do not use this cab service - I am taking Uber.

Horrific service. Would give zero stars if possible. Called a taxi at 10:45pm this past weekend, was told it would take 10-15 minutes. Called again 20 minutes later and they said they never told the driver to come to my destination, so they would do it right away. 45 minutes later I called back and they said hed be there shortly. OVER AN HOUR later I called again and they said hed be there soon. THEY NEVER SHOWED UP. Ridiculous service. DO NOT TRY AND UTILIZE THIS COMPANY.

Absolutely terrible. When booking for a pre-arranged time they dont show up but will send an invoice/receipt for a ride that was never taken. They dont wait the standard 5 mins courtesy for passengers. DO NOT use this service you will be sorry. Driver 5004 is a fraud. Tried to use them twice today, I was very disappointed. Stick with Lyft & Uber.

They have the nicest people in dispatch and there schedule center

The other day when it was raining we decided to grab a cab right away instead of wait for Uber. MISTAKE! The driver was rude, a terrible driver, and tried to overcharge us. I refused to pay what he said was an extra fee because of the weather. When I asked for my change back he threw it at me. Next time Ill wait in the rain for an Uber or Lyft. No more cabs for us!

This company will make you hate taking cabs. Dispatcher sounds like he doesnt like his job. Like youre bothering them. The cab never comes when promised. Poor cab drivers trying to get a fare when their dispatchers arent even dispatching the calls. I dont usually take cabs. This is my first time in years. Now I see why people like Uber and Lyft. I will have to try that next them next time.

The dispatcher was so rude that I did not want the damn taxi no more. Let alone on another occasion I called the cab never came. I called 617-taxicab and got better results.

Terrible company! very rude... waited a half an hour for my cab then called to see where it was and they hung up on me! so mean :( i used a different cab company... dont give these fools your money!

Im sadden that Uber/Lyft is taking the jobs of these hard working cab drivers. I needed to get to the train very quickly and the cab driver was very knowledgable of Boston and got me there in time for my train! Will use them again!

The worst cab company ever, I waited 30 mins to find out that these people didnt find a cab. Yet when I got off the phone said they did. Every time I try to use them I get a really rude dispatch, like Im a customer and shouldnt get such a shitty attitude. Im so done with this company (the worst). It should get no stars. 😠😤

Extremely unprofessional. I booked a taxi pick up at 3:15 pm. I get a call at 3:13 pm asking me “if I still wanted a cab”!! And then the cab arrives at 3:40 pm!!!! Unbelievable.

I asked for a taxi to be at our place at 6pm for a 7:30 flight (its a 15 min drive to the airport). They didnt dispatch a taxi until AFTER 6 and then said there was no cab in the area. It took until 6:30 for a cab to show up and I nearly missed my flight.I called to complain and they were very unapologetic. Poor customer service, very bad planning, and overall bad experience. Use any other company besides this one.

The dispatcher was completely rude and even swore under his breath. We took a different taxi thank you very much and will never call this service again.

Worst ever thank God for Uber’s. This company is the worst. My son had surgery in children’s hospital in Waltham. First called for a cap and they send him to wrong location. No call no show. Then I called back and I was told it was a now show but didn’t even have the nerve to call me and ask. They hang up on me and still had to wait 20 minutes for another taxi. 9:45 and my sons surgery is at 10:00. Called them

I rated a star!!!...because we just wanted to make a comment!....i called to make a reservation. ....then i asked...how long is the wait....they replied we will call you when ever we get there.......wth is that? Next morning???.....lo....i made a call to another cab ...theyre here.....

Horribly unsafe cab ride. Got in the van at the airport for family of 5, the bench in the back row did not latch back, was stuck in the folded position, open enough to sit on. One seatbelt didnt work and Cabbie said that he could drive safe. Driver was not staying in his lane. Horrible drive.

Rude cab drivers and rude people answering the phones. I will never use this service again. No wonder people prefer to use Uber.

Fast service

Great service, dispatch team on point. BOSTON CAB OR WALK.

Yet another cab driver pretending to not know his way to charge few extra bucks. Then complaining and not taking my bags out of the trunk when I used a credit card instead of the cash he preferred. Cab #1285 leaving Logan at 7:15 am or so. Thanks for reminding me why I only use Lyft when possible. Shame on the city of Boston for STILL not getting it.

I always call ahead for this cab service and i still end up late for work when i call this company. Never again. Called today multiple times for an hour and no one ever came. Had to call a different independent cab service and they arrived within 5 minutes.

Terrible experience. Curt, rude dispatcher. Taxi never showed up. When I called the lady said he had been there and left. I had to call another company.Never use this company

This Company is the absolute most ridiculous cab service ever. Im extremely upset with cab # 811 on 6/9/16 I entered his cab. he began to pull away, he asked for my address.When i told him it was in dorchester. he told me he wouldnt go to dorchester. Im sorry... isnt that your job? to drive a paying customer were they requested? i wanted to take a photo of his madalin but he drove off with his door open. Lucky i still got it!!

Horrible, they never even came. Couldnt even give a courtesy call to say they had no cars to dispatch. Then these companies get mad when theyre being run out by better new companies coming in. Never using again not even in the city.

I took this cab home from the airport and when we arrived it only cost $21 total and the driver was like Uhh...this is not the total fee and he said theres a SUV fees and the airport toll fees. Ok! I get the airport toll fee but the SUV fee? Thats so bs, and I asked him so whats the total? He was estimating on top of his head, thats when I realized this cab driver is trying to rip me off. He entered manually the extra fees into the machine which is not legit. I was so pissed but I got luggage in the cab so I ended up paying the BS fees that he came up with. Everyone should never ever use this cab company service. No wonder cab company is losing business to Uber and other car services.

Great service I love them