There was an accident at 93. I ended up being 15 min late. They couldn’t take me in any longer. Mind you it was a 3 hour, platelet donation time slot. I never once took all 3 hours. I had my rapid pass ready and all. But they couldn’t take me in for being late. I’ve showed up on time every other time and had to wait to be taken in (which I never minded). When I asked why, they couldn’t even give me an explanation, all I got was a very awkward “yeeah…” no one planned this accident on 93 and it is ridiculous that they couldn’t be slightly human about it. Ended up having an empty chair for 2hrs and 45 min.

This is my ever first blood donation. At this location, the nursing staff named Fei (or Phee?) (name tag was hidden) today, on July 18th, 2021, had the worst attitude. She used her monotone in directives and answers to all questions. She forcibly pulled a post blood donation paper pamphlet away from me without any warning because she wanted to place the barcode sticker on before giving to me. She seldom looked at me when I asked questions and stared on my phone screen for no reason for straight 5 seconds. Very passive aggressive that she was reluctant to help her fellow coworker when a machine was beeping and angry/annoyed at me for asking questions. I could not tolerate that almost I did not donate and wanted to walk out because of the fear that she may do something horrible wrong with her almost offensive behavior. Certainly I will never go to this location for any foreseeable future donations or if I will ever donate again to experience this terrible service. Unsure if she had always been this way or just today turned out to be a bad day or just toward me. Regardless of how often she used please in all her commands, she didnt seem to mean it. Otherwise, it was pleasant to converse with other fellow blood donors and exchanged experiences.

Do not even begin to tell us how critical the need for blood is after cancelling my appointment for this facility twice two weeks in response to your urgent messages. 7/21/21. I was personally called by someone at the ARC. She basically guaranteed my appointment and yes, they kept the third appointment. It should not be that hard!

They cancelled my appointment without notifying me lol

The staff is nice. The place is nice. There were 12 chairs, over 6 staff, and only two people donating. The website said that there were no appointments available. The staff had to be persuaded to take me as a walk in. Whats up?

Its really nice of this place to let me pick from a selection of movies to watch while I donate plasma for 2 hrs straight. One needle in each arm so I cannot itch my feet.

Avoid the red cross. They may be one of the only options in MA. But they should be avoided.

Friendly people, AND you can get parking validated at a nearby parking garage for all day. Thats kind of crazy.

The staff at this location is some of most professional, fun, and friendly people around. They make a platelet donation easy with movies, juice, and Cheez-its.

Last time I went to this place and the took more than 500Ml of blood from body and the last who pinned the needle in my body was very hesitated to take the needle back. I was lousy for next 3 days and had to eat plenty of food to keep upright.

Come for the snacks, stay for the saving of lives.

Good