I dont think there could possibly be a more incompetent operation than Premier Property. As a resident of Boston for 15 years, Ive lived in about 10 different places in different neighborhoods. Ive come into contact with a lot of property management companies. Premier is unequivocally the worse Ive ever seen. Just a shame that theyre able to stay in business. I just hope people will learn to stay away from them and not deal with what Ive had to.

Our apartment building has deteriorated into a broken down, rat infested, untenable situation over the last 5 years. Premier won’t return our calls, they won’t do anything, they just don’t care. We’ve made hundreds of calls, sent countless emails, and heard NOTHING. Meanwhile they still steal a management fee. This is unconscionable and they clearly don’t care about people. Legal action is the only recourse. This company is the WORST and everyone needs to know.

Disgraceful company in every way imaginable. One day someone will make the documentary about how this property management company was able to get away with ripping people off for so long. They make Jared Kushner look like a saint

Prompt communication, hardworking techs, and great building maintenance. My apartment has had one major water leak so far, when I called maintenance the issue was handled promptly and efficiently. Building manager is friendly and makes the community feel connected. Would recommend to anyone with either big or small condo associations.

They charged us for maintenance that we didnt request or need, at 5x the going rate. Finding a place in Boston is always a challenge. Finding a property manager can be as well. At least by avoiding Premier youll get off to a good start.

Ive been living in a building in Back Bay managed by Premier for over a year now, and absolutely no complaints thus far. Whenever I have issues they respond extremely quickly and usually arrange to have someone over the next day. The building is maintained very nicely, cleaned often, and kept/safe quiet. Im looking forward to continuing living here

Living in Boston, you want a property manager you can trust. Premier is the exact opposite of that. We have a condo building in Allston, and I cant tell you how amazing it was to finally switch companies. Finally some relief - it was such a pain dealing with these clowns

You would really think that a property management company this large couldnt get away with stealing security deposits and skimming money off of other payments. Unfortunately, its not the case. They build this into their budgeting. If youre like me, try reporting them to BBB and hopefully this will stop.

Extremely unprofessional. Poor value, poor service. Totally unhelpful in every conceivable way.

Genuinely surprised this company can stay in business with such terrible service

I love my new apartment! beautiful place cant complain. customer service is sooo sweet

A team of true professionals, the hard work and diligence they have put into my buildings the past few years and is highly appreciated. I have dealt with numerous other property management companies in Boston before finding Premier, and none compared in terms of professionalism, due diligence, and overall results. They maintain my buildings very well and put true effort into making sure my clients & I are happy.

Its been over a year and I still havent gotten back my security deposit. How can a company get away with this???

Very shady company. Completely unethical in the way they treat residents and people in general

What can I say that already hasnt been said? This company is being run by slumlords. I wouldnt wish this on anyone

Hardworking and efficient property managers, they have great attention to detail and are very experienced/well-versed in the real estate industry. Highly recommend!

While the apartment and communication was mediocre at best while I was living in the apartment, once my lease ended I was never given back my security deposit and every attempt I have made to contact them has gone unresolved. After a year of this I am considering taking legal action through the housing court.

Overcharges for terrible service, not professional, not responsive. I think thats about it

PLEASE DO NOT WASTE YOUR TIME AND MONEY RENTING FROM PREMIER PROPERTY! The conditions of the apartment complex and units are unacceptable and the customer service is even worse. Property management does NOT uphold their end of the lease contract and they play hot potato with phone calls and emails, often never even following up on reasonable issues, nevermind in a timely manner. The rare occasion someone DOES answer, they are rude, short, and unhelpful.My ceiling has been leaking for at least 36 hours and I have yet to even get a call back from maintenance. The SAFETY LICENSE for the ELEVATOR has also been expired since July 2020. That is only to name TWO of the several neglected issues we have encountered as tenants. DO NOT PAY THEM A DIME.

Been calling and calling to deal with an emergency in the basement. Still nothing. What is wrong with these people?

I recently rented a unit through Premier and it couldnt have been a more pleasant experience. They were extremely patient and helpful throughout the process. They even re-painted the unit before I moved in (to a specific color I requested) and did some other changes which I really appreciated. The place was professionally cleaned when I moved in, and its also a great price for the location in Back Bay. I would definitely recommend working with them if youre looking for a rental in Boston :)

We live in New York and own several investment properties in Boston. We had several property managers during the last 7 years and Premier has without a doubt has been the best one. Our assigned property manager is very diligent, engaging, amazing at problem-solving. Its clear he has a lot of experience and is passionate about his job, which is exactly what we wanted. We needed someone who genuinely cared about our property as if it was their own, and that is exactly what we found with Premier. After trying so many different property managers we finally stumbled on one that is as close to perfect as we could ask for. Thanks again Premier, we are appreciative of all the hard work you put in, which is why I wanted to share this with others.

Lived at one of the Premier properties managed in Fenway from 2018-2020 and I can easily say it has been such a good experience for me. Kevin R. (who was the property manager for my building) was very prompt in replies to both emails/calls when we had any issues or inquiries even after-hours which honestly is rare and impressive for property managers. On top of that, the building itself was very well maintained with cleaners/landscapers coming regularly and also secure. Never witnessed any packages being stolen/mail being opened which again is rare for Fenway. Not sure why there are so many negative reviews as I myself am a picky person and I was happy with the way my building was being managed (perhaps just scornful tenants?).Overall being the first apartment Ive ever rented, I can say that now say I have very high expectations for property managers in the future. Thanks Premier!!

I never post review until today. This company is an absolute nightmare. They DO NOT CARE ABOUT ANYTHING!!! I mean ANYTHING!!!! No matter what happens to your building or your room, they never response to you or solve your issue. I am only giving one star to post this review or else I wouldnt even leave a star. WORST MANAGEMENT COMPANY EVER!

If you want a property manager that doesnt care about the well-being of the building or the people who live in it, then you should hire Patrick Colbert. Patrick DOES NOT CARE ABOUT any of the requests from the owners. We have asked him to ensure the AC would be working back in March 2020 because our building always seems to have issues with the AC for the past 6 years. We always end up in the middle of June when it is 90 degrees out with no AC. Patrick has failed to do this for the past 6 years. We have given him chance after chance and I sit here on 06/04/2020 on a 90 degree day with no AC. Please do your building and your owners a favor and do not hire Patrick. He has proven multiple times he doesnt care about the building, doesnt care about the people living in the building and only cares about the money he is making. Dont make the mistake we made by hiring Patrick.

The stressful and expensive experience of managing our rental properties on our own finally caused us to start searching for a property management company. Premier was one of the first companies we went to because of their great reputation and the recommendations we heard from many others in the industry. Right from the start we could tell it would be a perfect fit- Premier was extremely welcoming and attentive to all our needs. It was a personalized experience because they truly wanted to get to the issues we were most concerned about and meet all of our goals. Overall we are super happy with them and are looking forward to continue working with them and hopefully growing our rental property business

They recently helped my husband & I find the exact apartment we were looking for in Boston & it was right in our price range. The apartment is way nicer than we were even expecting, and in a great neighborhood. We couldnt be happier with the place. The move in process was easy & effortless. Thank you so much Premier for your hard work! Will definitely use them again if I need a real estate agent or even property manager one day

I had the pleasure of living in a building managed by premier the last 4 years and it was a wonderful experience. Unfortunately I had to relocate this September and will miss living in the back bay. Premier always kept the building in top notch shape and any issues I had were immediately and fully resolved. Thanks for the great living experience premier!! I would definitely recommend living in a building managed by them

Such a great company! Can’t even begin to explain how helpful they were. We recently hired them to manage 4 of our properties and every question was answered and they clarified everything in detail so there was no confusion. I’m happy to have chosen them, after having terrible experiences with a few other Boston property management companies we used prior.

Fantastic company, very helpful & productive property managers. They have truly mastered the art of property management! Have been through about 5 different companies in the Boston area and had issues with all of them until I got connected with Premier. Highly recommended

I recently worked with a tenant who was highly interested in a Boston unit listed by premier. Their entire team was extremely patient, helpful, and encouraging throughout the entire process. The application process was very simple and easy to get through. My client and I were overall happy with the experience and would work with them again

Currently living in a building managed by them in Back Bay and no complaints thus far. The move in process was very easy and they were very welcoming, and gave me an in depth tour of the whole building. It’s overall a very safe and clean building - I’m happy to live here to have found an apartment I completely love

Wonderful company with a very hard working and knowledgable staff. My husband & I have trusted them managing our numerous condos throughout Boston and have been beyond impressed with their expertise and hard work we see them put in daily. Ever since hiring them, owning our condos has been an effortless and relaxed experience. They always have everything under proper control & address maintenance problems before they get huge.

I feel very fortunate to live in a building managed by Premier. Have been living in this unit for 5 years now and never had any major issues, up until a week ago there was a plumbing issue in my bathroom. I was impressed by how quickly and professionally their management team handled it, within an hour of getting off the phone they already had someone at my apartment inspecting the issue, and it was resolved by the end of the day. They overall have kept the building always running smoothly, well maintenanced, clean, and safe.

Compared to other property management companies in Boston, their service and management fees are reasonable. Finding an affordable yet trustworthy property management company was hard, but Premier Property has gone above and beyond to keep our building in exceptional condition. They are easy to get into contact with and are always available to help. It took years of searching, but our building is finally being properly managed and for a fair price. I highly recommend leasing from any of Premier’s properties if youre searching for a team of experienced and reputable property managers. They are passionate and good at what they do.

My fiancé and I rented an apartment with premier recently and they made the process as easy and effortless as possible. We truly enjoyed working with them and were thrilled with the apartment they found us in seaport- it fit all of our needs and even exceeded our expectations. We’re looking forward to the move in process, thanks again for finding us this great unit and help getting us approved 👍🙏

High quality property managers, great people to work with. They have the knowledge and experience to successfully manage both large & small condo associations. Their attention to detail is superb, and one of the top reasons I recommend them to all my real estate clients. They leave no room for error, and always put in extra effort to maintain their buildings at a high-quality level.

Excellent company to do business with. Outstanding staff with hard workers who are truly knowledgeable and experienced with the real estate/property management industry. I highly recommended them to all my friends and colleagues who need a real estate agent or property management firm for their property.

Currently living in a building managed by Premier & so far no issues at all. The buildings maintenance is great. Its a very private, quiet, and safe building in Back Bay. Move in process was simple and breezy. Would definitely live in a building managed by them again in the future, and most likely will be renewing my lease for many years to come

I live in a building managed by Premier and my new assigned property manager is the by far the best property manager Ive had in 20 years of condo living. She is knowledgable, professional, and always gets back to me in a timely manner. We know being a property manager is a tough job, but Premiers staff is always exceptionally kind & friendly no matter what the situation is.

So Ive been living in a building managed by Premier Property Solutions for 4 years. Ive been beyond satisfied with the experience, and I love how quickly their property managers will respond to questions. The building is in well-maintained condition so I have only had minor maintenance problems. Their property managers were so helpful, they even helped me replace a few light fixtures I couldnt reach once. They also made occasional upgrades to the building, like a new water heater, modern light fixtures and new doorknobs.

Premier Property Solutions manages my condo association in the Back Bay. I admire their professionalism and ease with which they manage their properties. They have a team of diligent, caring, and talented property managers. Any issues we have are resolved in a timely manner. Thank you for giving our building so much care Premier!

This management company took over managing the apartment building my daughter lived in. She was already moving when they took over but they have not given them back their security deposit. They haven’t responded to any certified letters or to any documents sent from the court. It’s illegal to withhold a security deposit and not return it within 30 days of move-out. They did the walk through with them. Still have not paid security. My daughter moved in August.

This company manages a condo association I own in Back Bay, and switching to their property management team was one of the best decisions I ever made. My property management before was lackadaiscal and unorganized. Premier makes the process of owning the building extremely easy and stress free, I always trust that they are taking great care of the building and my tenants. The buildings maintenance is diligent and all common areas and elevators are kept spotless clean.

Premier has managed my building in the Back Bay for the past 5 years with complete professionalism and diligence. They respond to any issues we have quickly and with care. The building is maintained very well and its always spotlessly clean. Thank you for taking great care of my property Premier!

Im surprised to see other negative reviews for this management company based on isolated circumstances, but I just wanted to share my experience. Premier Property Solutions has been managing my building since I moved in last September, and I was immediately impressed by how well they maintained the building. Premier stops problems before they even arise, and dealing with their employees has always been a pleasant experience. Their managers are always attentive and maintain the building well, which makes living here comfortable.

Excellent property management company that has produced consistent and positive results for my apartment buildings the last five years. I wouldnt trust anyone else managing my buildings. Premiers managers treat my tenants with great respect and always respond to their issues in a timely manner. Working with Premier has been a breeze, and they make the process of owning property much less stressful than my previous property management company.

I would seriously consider looking elsewhere for apartments/management. Having rented with many people in the city this company is by far the worst. They enter your apartment unwarranted, are unable to get a hold of, and keep your security deposit. I was guaranteed to get my security deposit back by the end of Sept. after I moved out in August. It is now November and still nothing. I’m usually a very patient person but this company is bad news. When they took over my building at the end of my lease it all started going downhill hence why I moved out. Half the units in my building were vacant because word is already spreading how horrible they are. Proceed signing a lease with caution. Many better places and companies out there. Good luck!

I am a real estate investor and architect, and Premier Property Solutions has been reliable and effective from day one of working with them. Their staff always follows through with maintenance requests and keeps me informed with everything I should know. I found them through a colleague’s referral and now am more than happy to refer them to anyone else I know in the real estate business.

I moved into a building managed by Premier last year and really was blown away by how clean and modern everything was. The apartment was scrubbed from floor to ceiling and looked like it hadn’t even been lived in. There was not one complaint to be had. The kitchen had recently updated appliances and the bathroom and light fixtures were modern as well. The apartment’s price is very reasonable for the neighborhood I’m in, and their maintenance workers are super friendly and even made it a point to introduce themselves the day I moved in. Since I’ve been here I’ve barely had any maintenance issues except for the typical house issues, like a light bulb going out. Their staff answered my call quickly and had the issues resolved in a few hours. Thank you Premier!! Keep up the great work.

What a wonderful experience working with Premier has been! Finding an apartment is a tedious and tiring task, especially in Boston where the buildings tend to be really old and falling apart, yet outrageously expensive. I worked with one of Premier’s real estate agents, and they were super patient with helping me find an apartment that not only fit my price range but that I was actually happy to live in. I didn’t want ally views or outdated appliances, but also wasn’t working with a huge budget. They finally found me a one bedroom I totally love in the South End, and I’ve been here for 2 months now. The building is also managed very professionally, and I never need to worry about long maintenance waits or dirty hallways and elevators. Thank you Premier!

Premier has made the process of being a landlord totally easy and stress free. Their property managers have been super helpful and accommodating, from managing repairs, handling lease renewals, and answering any questions I have along the way. They are simply one of Boston’s best, very experienced and good at what they do.

Premier has managed a condo building I live in for the past 5 years and their service has been impeccable. Their staff is really knowledgeable and always answers quickly when I call with a question or issue. They stay on top of the building, which is great because it’s an older building in Fenway. The condo is always kept clean and running smoothly. Thanks for the hard work Premier.

Prompt communication, hardworking techs, and great building maintenance. Premier is without a doubt Boston’s best property management company, and I would highly recommend them to anyone with either big or small condo associations. Their attention to detail is spot on, and they have saved us from the mismanaged mess our last property management company left us in.

Premier Property Solutions is about as experienced and knowledgeable as they come. They are one of Bostons best property management companies, and are extremely well-versed in the real estate industry. I am always impressed with their smooth management style, and how well-maintained they keep my condo association near the Fenway neighborhood. Their employees have always been respectful and immediately fix any issues or address any questions that come up. Their communication style is fast and efficient. I havent had any major maintenance issues even though I have been in the building managed by them for almost 4 years. Ive only had minor leaks, however they had the problem fixed the next day. Overall Ive very impressed by their responsible and swift management style.

My new apartment in Back Bay is unbelievably beautiful. I rarely write reviews, but I was so blown away and happy with my new place. It was clean and modern when I moved in, new appliances and new windows and everything. Not one scratch on the floor or paint chip on the wall to be found. It was clear the property managers truly care about the property and got it ready for me with due diligence. This was a breath of fresh air, considering many of the other apartments I saw in Back Bay were more expensive, and full of old/broken down appliances and scratched floors and walls. I feel so lucky to have found this apartment through Premier’s real estate agent, and they are managing the property as well. This makes it easy to contact my realtor or property manager without any issues or confusion.

I am the trustee of a small condo association in Back Bay and since Premier has taken over from our old management company, our building is managed with much more care and professionalism. After switching management companies, the quality of our association has drastically improved. Light bulbs in the hallways never burn out, the trash is always taken out on time, and the common areas and elevators are absolutely spotless. Due to the quality upkeep, only minor maintenance problems have occurred, however Premiers property managers are always reachable and take care of any issues promptly.

My roommate and I have nothing but great things to say about Premier Property Solutions. Without a doubt, they are the best property management company in Boston. They have managed the last 2 buildings I live in, and I never had any major problems. Their staff is super friendly and quick to provide service with anything we could possibly need or ask for. We live in a fairly new apartment with brand new amenities, so we rarely have issues, but if we do, Premier’s staff is extremely receptive and immediately fixes the issues. Our toilet was flushing in a delayed manner last month, and when my roommate called Premier sent someone up literally right away and they had the problem fixed within ten minutes. We were really blown away and appreciate of their service. If you’re looking for an apartment anywhere in Boston, getting one through Premier is a great choice. We always go through their real estate office and their realtors find exactly what we are looking for.

I live in a condo managed by Premier near Fenway, and its been a great experience so far. They helped me throughout the entire leasing process in Boston and made it a lot less stressful. They found the exact condo size and location I was looking for. Their property managers keep up with the buildings maintenance properly and overall Ive never had an issue or problem with them.

Ever since Premier has managed my building the condo association has been in excellent condition. The building is always cleaned and tenants receive quick repsonses for maintenance calls. They always keep me updated on any issues or progress, and overall make the ownership process extremely easy and enjoyable.

Highly recommended, this company has saved us from the horrible messour last property management company caused. Their staff isprofessional, prompt, and extremely responsive and knowledgeable. Theyhandle all issues with expertise.

Thank you for continuing to manage my condo association with careful diligence Premier! My building is always kept clean, well maintained, and running smoothly. I never have to worry about large maintenance issues or problems because Premier stays on top of the buildings maintenance at all times.

Before Premier Property Solutions managed my building/association, I was constantly dealing with poor management and unresponsive employees who neglected their job. When Premier took over our building last year, I was impressed with their smooth management style. Our building is always well maintained and if there is ever an issue, they somehow find a solution right away. Their employees have always been respectful and immediately fix any issues or answer any questions that come up.

I find it peculiar that the recent reviews of this corporation have also reviewed, Waters Edge Appartments. Seems like fake reviews to improve their star rating to me, but Im no expert.I wont EVER rent a property from these clowns again. I lived at 211 park for almost three whole years. Multiple times had the people above me flooded my apartment. When they showered, my ceiling would fall down. When they clogged their toilet, my ceiling would fall down. When anything happened I would call maintenance, and usually they would respond and fix something. They do not maintain their buildings. Whenever my ceiling fell down the management company would tell the maintenance man to cover it up. Literally cover it up. There was a recessed ceiling in my unit to cover the damages done to the plaster and lath over time. I have no grudges with the maintenance men. They only do what theyre told to do. They are very nice men. I even made one of them lunch once as he was ACTUALLY fixing the problem (honestly I never saw him again so I think PPS fired him or something for doing it. Im not sure, its just speculation). After it was actually fixed, and he caulked I had no issues until valentines day 2016. On February 14, 2016 around 7:30 am while it was roughly -10 degrees Fahrenheit I awoke to my fire alarm going off. I stepped out of bed in a daze, walked into the foyer to notice the AMAZON RAIN FOREST HAD PAID ME A VISIT. The irony of WATER COMING OUT OF MY FIRE ALARM was unfathomable. A pipe burst two floors up. Immediately I called the emergency line and NOBODY ANSWERED. I called multiple times. After hearing that the neighbors upstairs called the fire department I immediately started bailing water into the tub. It was coming down EVERYWHERE. The foyer, the bathroom, the kitchen, my bedroom. Now, I understand that it was an act of god, and nobody can control when a pipe wants to burst. I completely understand that. What is absolutely deplorable and completely unforgivable is how the management company handled it. Within minutes of the maintenance men getting there (2 hours after the fire department got there and shut the water off) I was hearing chatter from the phone about LAWYERS. I felt like they didnt care about me. It was like all that they cared about was how much it was going to cost them, and couldnt care less about the fact that in one day I BECAME HOMELESS. They promised me reimbursement for the hotel, and offered it. Theres one thing you must know when dealing with premier property solutions, there is ALWAYS a catch.Honestly, if they showed that they cared about me I wouldnt be so upset, but they dont. Im an understanding man. Heres an example. I tried making an appointment to hand in the keys and sign any papers that needed to be signed, and swiftly met the message, The lawyer will respond to you today. All I wanted to do was be rid of them, and they wouldnt even give me enough respect as a human being to let me give them my keys, shake hands, and part ways. I had to give them to a lawyer.ONLY CHOOSE THIS COMPANY IF NO OTHER OPTIONS ARE AVAILABLE.Happy hunting.

UPDATED: This management company is taking care of our building and all I want to say is that the service they provide is TERRIBLE!!! It takes days for anyone to respond to an email or to get a call back. When things are broken in the building, it takes day to get things fixed. For example: Our building had a hot water issue, 77 units in the building, it took them over a week to get this resolved. They said the company needed a certain part, but everything these days can be shipped overnight, so why did it take that long? They will also bring in their own company to fix things and the quotes are double than an independent company. There are other reasons, like the people that work there, but I will not go into these details. Bottom line is, this company is terrible, so stay away and dont give them your business.....EDIT: OUR BUILDING HAS A NEW BOARD OF TRUSTEES. WITH THAT SAID, PPS IS DOING A GREAT JOB TAKING CARE OF OUR ISSUES IN A TIMLY MANNER. IT SEEMS THAT THE ISSUES THAT WE PREVIOUSLY HAD WAS BECAUSE OF THE OLD BOARD OF TRUSTEES and NOT BECAUSE OF PPS. I HAD TO ADD THIS UPDATE TO THIS REVIEW SINCE PPS WAS NOT TO BLAME FOR THE PREVIOUS ISSUES.

I recently had an issue in a property managed by them where I had invited an airbnb guest to my place. They were enforcing the rules of the building when a fine had been levied on me. I thought they would not respond on time to address my issue. On the contrary, they are helping me resolve the issue with promptness. I hope to be on good terms with them in the future too.

Very hardworking and reliable property managers. They treat all my tenants with respect and responsiveness. Highly recommended, thank you Premier!

Premier is a horrible management company. Our apartment wall flooded and molded due to a burst pipe in the winter, we spent 3 months without drywall and exposed brick in a freezing bedroom with unresponsive at worst, slow at best communication with them. Do not live in a premier managed apartment, unless your only other option is an Alpha managed apartment

Do not believe the obviously fake 5 star reviews. They do not maintain their buildings at all. Very shady company with the worst service imaginable. Unbelievable. Do not ever rent or buy property associated with this company. Just look on yelp to see real reviews; many people have had to take legal action and I am going to do the same.

Let me start by saying I almost never post reviews, but Im making an exception for Premier Property SolutionsAvoid this company at all costs. Dealing with PPS has been an absolute nightmare. Horrible communication, late delivering rent owed, extremely shoddy repairs, and unprofessional in every sense of the word.For an accurate picture of this company I urge you to look on yelp. This company being rated this high on google is in no way, shape, or form indicative of PPS. If you are looking for a property management company to handle your rental property, look elsewhere.

These people are rude. I had to deal with them for years. Good riddance.

I lived in a building managed by Premier for 2 years and it was a great experience. The building was always well maintained and their property managers are really easy to get in touch with.

Premier manages a building I currently live in and the entire process to customer service has been outstanding. Definitely would recommend.

Premier’s property managers are easy to work with and very knowledgeable about the entire property management and leasing industry. They have been going above and beyond the last 4 years in the managing of my 3 apartment associations.

Premier... Thank you for all the TLC that you give to all of us. We are VERY satisfied with your immediate actions and taking care of our needs. Be well... Ara

Overall this is a quality property management company. As a former tenant in one of their buildings, I can’t say enough great things about this company as a whole. If you’re looking for a property management company, I highly recommend Premier Property Solutions.

All positive reviews of this company have been fabricated by their own employees. Remarkably unprofessional, willing to endanger residents to save themselves money. If you value your belongings and physical well-being, do not rent through these people. A danger to all of their customers.

Great company overall, have never had an issue with them. Whenever I need something or have a question, they always respond promptly and give me exactly what I needed.

Worst company in Boston. the five star reviews are probably from their own people, who decide to make the review look nicer so that new people will try to use them. Trust me, no one will use them again after they tried. They just care about money. they never fix any thing. i hired a private electrician to fix my heat. Isnt it hilarious?

Excellent property management company with a hardworking staff. They maintain the building I live in with great care and professionalism.

I give 1 star as I cannot give zero. Worse management ever, my windows were broken at lease signoff they promised to fixed them and they took their word back. I had to fight to get the windows fixed before Boston winter. They deny your requests as a tenant, I stayed with no hit no access to laundry for a month!!!! They do not know how to collect the lease OMG seriously, they do a bad job and then they send a nice email please pay or i will send LEGAL. I told them please check your account as you seem not to know how to manage a property!!!! I am so disappointed. I am a director a service and if my company ever provide such quality of service we will be out of market!! so RUN!!!!!!

Absolute criminals, by all means. I had the misfortune of living in an apartment on park drive, where I was charged within the same range as luxury buildings in Fenway with vastly poorer service. I was charged a $400 expense for a maintenance request that I never filed and that was never completed. One of the days water was leaking through the ceilings in the lobby and when I contacted management, they failed to have any response (until the fire department came). TERRIBLE EXPERIENCE, DEFINITELY AVOID!Ps you can tell that the reviews are largely fake because the accounts only have one review posted.

While working with Premier over the years as a Trustee of a 144 unit complex, and through all the transitions of ownership and property managers, I have to say that working specifically with Robert DeGirolamo as the most recent property manager; has been the best experience to date! We have never before seen a face to the company in the capacity we do now. Robert attends all of our meetings and does his best to get back to us in a timely manner on any PPS issues. While some things may still be out of his control, he seems as committed as he can be. He is always pleasant and is very knowledgeable in Condo living laws; practices; and procedures.

One of Bostons most reputable and diligent property management companies. I appreciate all the hard work and effort they put towards my buildings and recommend their services to others

Premier has managed a Back Bay condo I have lived in for the past 2 years, and their property managers are excellent at communicating and deliver results quickly. They always deliver what they promise and keep our condo association running smoothly.

Premier is great to work with. Their property managers are really helpful and they always keep me up to date with any repairs going on in my apartment complex.

Living in a building near Fenway managed by Premier has been a great experience so far. They keep my apartment complex in excellent condition and whenever I have I have an issue or question they respond promptly

Unprofessional, unresponsive, negligent and unethical. Worst condo management company ever. Never responded to emails or calls. Property manager turnover is ridiculous, without any notice to us of change. Even the President and Vice President are unreliable and unresponsive. Once we finally found a much better company, they refused to turn over our bank accounts and financial statements, and continued to charge a management fee. Avoid this company at all costs.

Great company to with, very hard working & honest staff.

Great company and a pleasure to work with. They are knowledgable, helpful and honest people

Slumlords! Horrible property management. They never did anything to alleviate issues such as leaky plumbing or plaster falling from the walls and ceiling. When I moved out they sent me a check for less than as dollar as security return even though it was cleaner than when moved in!

We continue to be disappointed with the service provided. Many unanswered or very delayed response time to complaints. Ex: Its been 2.5 days since Ive notified them of a broken toilet and still no one has come by the apartment to fix it. Ive sent 2 emails and called 1 time, still to no avail even after being promised that someone would come by. Its also been almost six months since I first told them about a bathroom mold issue; Im finally being told the fan will be replaced soon and maybe they will simply paint over the existing ceiling mold again as they apparently did a couple of years ago. The few serious items they did fix took many weeks so no compliments on things they were able to achieve. Terrible service deserves a terrible review.

Very professional atmosphere, really nice people 5/5 overall

Yeeee! Real cool peeps

They suck The Staff Need Training On The Responsibility of Managering The propertiesThey need to be aware of landlord and tenant Responsibility as well as there maintance service too

Premier is extremely responsive and fair with requests and does anything to accommodate you.

The absolute worst property management Ive ever had to deal with. The lack of communication and response to necessary repairs is unbelievable.No stars.

Excellent company with a dedicated and knowledgable staff

Im blown away but not by how great theyre, but rather how disregarding theyre of tenants and residents in my complex.

Very positive experience