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The Hook Up
132 NW 20th St, Boca Raton, FL 33431, United States
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The Hook Up

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Ch
Review №1

The staff are erudite on any subject. Good prices. Im happy they started using the student discounts again! The clothing options, soda selection, and wall-art posters are amazing. Jake is the best!

Tr
Review №2

I am from out-of-town and my son took me here. One of the best I have been to. Very friendly people working. I would definitely go back!

Sh
Review №3

Beautiful shop and awesome people.

Ma
Review №4

I love this place. I called ahead because I was looking for a specific item. The gentleman informed me that they only had one left of what I was looking for. He put it aside for me and had it ready when I got there. Excellent customer service! I will recommend this place for sure!!

Se
Review №5

Terrible vibe, employees don’t explain anything to you in detail, is everybody there new? Bought a disposable from them and I’m pretty sure they repackage used vapes because as soon as I got outside it wasn’t working. Awful place, I’d suggest anywhere else.

Mi
Review №6

Great shop! Nice selection on rolling paper, glass, rigs, vapes, Staff is very knowledgeable & helpful on helping make the right choice. Im not to sure about the return policy, never has an issue with them. If you like raw papers youre in luck.

Be
Review №7

I have been going here for years, and after years of checking out different smoke shops all over the state of Florida, no place as a better selection of products then the hook up! Pipes tobacco, rolling papers, vapes, posters, grinders, delta eight, CBD, anything you can think of and with every product they have they have a massive variety of each! I wouldn’t stop anywhere else.

Pe
Review №8

Alright so everything that I need to smoke marijuana they sell here is

Ge
Review №9

Helpful, polite staff. Large variety of products. Beautiful glass work & pendants, incense & novelty clothing, too. Worth a visit!

Sh
Review №10

Bought a productive, same day defective asked if they could help remedy situation, was told to to contact the manafuctuer, don’t trust people that work here, they are trying to upswell without any product knowledge or information

Ca
Review №11

Loved that is open late and it has a huge variety of selections! always try your vape at the store in case it comes faulty they will change it for you there.

Te
Review №12

Best joint in town. Ive been coming for almost 2 years and have never had an issue. Even during the pandemic they have been able to maintain while continuing to meet all covid guidelines. Thank you for your products, service, and keeping us safe!

Ch
Review №13

Great place whenever you need marijuana or products to consume cannabis

Ja
Review №14

Awesome place. Wish theyd give me a jacket to ride all over fl with. Free advertising

Sa
Review №15

I’ve been frequently purchasing disposables from this establishment for around about a year now. Some would even go so far as to call me a “returning customer”. But tonight I was truly disappointed with the customer service. I bought a disposable lush ice puff. Which was opened in the store. I work roughly 65hrs a week. So being someone who comes in there more days a week than not. I don’t want to waste my time by standing around making sure the product works every single time I come in. So I tested it out as I was walking out of the store. It was broken. Did not work one time. Not a big deal though. That happens occasionally when you purchase a high number of disposables. But when I tell you, I turned around and walked back in maybe within 45 seconds of walking out of the door. I’m not exaggerating. I told the employee it was broken. And he said something along the lines of “we can’t do anything once you walk out of the store”. But it’s not like I’m a customer who comes here maybe once a month and always has a problem. I come to this shop routinely everyday if not every other day. I’m sure every employee has seen my face copious amounts of times and knows I spend a decent amount of money there every week. So for the employee to look me in the face and say there’s nothing he can do. When it is on the very rare occasion that I ever have a problem with a product...I hope a $12.95 replacement disposable was worth losing about $3,500 I spend here a year. To quote on the low end. 👍🏼

Ni
Review №16

Goodlife is cheaper. But at the hookup theyre chill and they have decent products, I love their torch lighters and I appreciate how they sell merchandise like clothing and tapestries. They also have free hookup stickers.

Ha
Review №17

NIce place with nice people especially Mark and Alec who were very helpful finding what I needed.

Lo
Review №18

Excellent service, the best vape shop in East Boca

St
Review №19

Huge variety and super friendly staff

Da
Review №20

Great ganjah deMan!

br
Review №21

My experience was at this place was perfect. I was set up with a hookah system. All my questions were answered and the salesperson was very patient . The price is the best around . I would recommend this place to anyone looking for a great deal and great service

Sa
Review №22

THE BEST SMOKE SHOP EVER WHEN IT COMES TO PRODUCTS, PRICES AND CUSTOMER SERVICE!

Cr
Review №23

Love this place been coming hete from day 1. Everyone is so nice and helpful.great place for all of you needs

As
Review №24

Pretty good shop, been using them for a few years. This last time they forgot one of the pieces and I had to drive back. No compensation.

Al
Review №25

Best smoke shop ever !

ja
Review №26

Wouldn’t recommend. Overall pretty terrible customer service.

Ri
Review №27

Awesome Spot They have Everything

Jo
Review №28

One of my favorite spots; the staff is always chill and helpful (always throwing in those discounts for no reason) and keeping us updated on IG, like when they post their negative reviews. Jeana, you can’t save your boyfriend who tried to steal $2 containers by writing a review claiming that you had a terrible experience. I happened to have been there and it was fantastic. I always see them call out thieves, but to finally see it happen in person was life changing. Always leave something in the tip jar 🤙🏻

Mi
Review №29

Place is awesome always has everything I need dont matter what the product is been coming here a couple years n never been dissapointed

Ni
Review №30

By far the best shop in all of south Florida. Huge selection of anything you could need and the guys there are very knowledgeable. If you live in palm beach county, don’t waste your time going anywhere else! The Hook Up is the spot

Mo
Review №31

Great MARIJUANA PRODICTS

At
Review №32

I found this place on yelp and Ive been back like five times in the last month because all the employees are super informed on their product, friendly, and really helpful. If youre going there for a cart battery I would advise not going with the major key. Otherwise, definitely go and support this shop. They deserve it

Ve
Review №33

I bring all my friends here! It’s the best they always take such good care of me and give me the best prices with the best products. Plus it’s always fun coming here, everyone is so friendly and chill. You can test almost any product you want and they’ll refund/exchange if the product is defective. They’re just all around great people. Love these guys!

Ni
Review №34

Great prices and customer service

Je
Review №35

Second time there..prices were reasonable. purchased an item..very good service. was in and out in 10 mins..

Na
Review №36

The name name says it all! They always Hook it up! Best prices! Best service! I don’t even know another shop on Florida that can compare to what these guys do for their customers! I genuinely respect them! God bless you guys!

De
Review №37

Best vape store in Coral Springs 923 N University in Coral Springs fl 33071

Ch
Review №38

Good vibes and great service.

M
Review №39

I bought a puff bar from them the other day. the guy at the register asked if i wanted him to open it for me in the middle of a pandemic lol turns out the puff bar is a counterfeit. I looked up the authentication code on puff bars website and it came out counterfeit. Don’t buy from them, they sell counterfeit goods.

al
Review №40

High quality, good prices

La
Review №41

They always have everything I need and the customer service here is awesome too. I wish they had another location in delray beach so there would be one closer to me but Im still willing to travel over to Boca bc I love this place!

Ma
Review №42

Mr Jake and Crew got things running very smoothly in there. Prices are the best! And Everyone is always willing to help and give insight. Place always has traffic and they manage to get you in and out like a robbery 😈🤘🏾🔥 Appreciate yall!

Ru
Review №43

Place is great, I’ve been looking for a certain part and this guys were only one to have it. Place is clean very organized and stuff is knowledgeable. Had a great experience coming to this shop.

Br
Review №44

Best glass shop and head shop.Tons of heady glass from all the well known artists. They have all flavors of wraps, all different kinds of butane, and all different kinds of vapes. Flower pieces to sovereignty, sol, etc they really got everything a head shop needs. They carry glob mops and 99% iso to. Very good prices to.

Za
Review №45

Hands down the best shop in South Florida! With many locations to choose from depending on where you are located. I personally have been to the FAU, NSU and the Coral Springs locations and have not been let down. Great customer service from the staff and also the manager Anthony who is always happy to help. He also loves when you stop him out in public to say what’s up!

Mi
Review №46

This place is literally the HookUp! Great deals on glass and cool items. Never been disappointed!

ba
Review №47

What a great place!! The staff is amazing and friendly and super knowledgeable.Theyve got a dope variety of products and all sorts of juul compatible pods, as well as, juul. They are priced extremely fair and offer cool rewards. Jake was very helpful! I highly recommend this store!

ja
Review №48

Check prices and Puffco attachments before going in.I went into the store and was greeted by helpful staff and purchased a puffco recycler for $186 dollars. Quite a price but I expected a quality product and was disappointed when I got home and used it and leaked all inside of my puffco. I found the exact piece and everything for $34 on amazon. I dont understand on why you would mark the price up 447% for a cheap piece. This store is a complete scam.Update: I was offered over the phone a full refund for the item I bought after thoroughly cleaning the glass piece. While cleaning the piece I received a phone call from The Hook Up informing me that the return was off the table due to the negative review I left regarding my glass piece. There is never a reason to set the price of a glass item in your shop 440% higher then any other competitor for the same exact item. Taking advantage of people who do not know the price of the item online or think its a custom piece is a disgusting business practice. How can you get upset at a review when all that was stated was the facts of what happened. Not only is this $34.99-$50.99 glass piece marked up to $174.99 in the store but it also is terribly designed, leaking water into the puffco with no clear fill line, it barely functions as a recycler and has damaged mine and many other Puffco peaks. Terrible experience with this company and their shady business tactics.

Li
Review №49

By far the best selection and service in the boca/delray area . They are always honest about product quality and give stellar recommendations!! Highly recommend you go to the hookup

Ra
Review №50

Great customer service! I always ask a lot of questions, and they are very patient with me lol. They always have what I need as well.

Dy
Review №51

Great prices, great employees, all around great shop. Plus the best Instagram in the game. Definitely will be coming back.

EU
Review №52

Professional, Courteous, and the shop has tons of fun goodies. The pipe assortment for is nice, I especially like the cartoon character pipes.Staff is very good, just tell them what your looking for. Bit pricey but its great merchandise. You get what you pay for :-)

My
Review №53

Nice customer service, much nicer than Nakava management, people in this place have manners, a place to stop by, just dont go in the bar next door expecting to he treated with the same respect and professional attitude

Na
Review №54

Love this shop!! Garrett is my favorite he’s extremely knowledgeable, helpful, and always hooks it up. 10/10 recommend 😁

Er
Review №55

DO NOT BUY DISPONABLE VAPES FROM HERE!! The vapes they sell here break, leak, etc within MINUTES OF USE! Even if you come back 10 minutes later to report it damaged they say they cannot accept returns because they know they get knock off puff bars and stigs! Thats why its $2 cheaper than other places... They say to test it before leaving the store but true knock offs break after using them for a while. Go elsewhere for your disposiable vapes! Id recommend Greatful Js instead (which is nearby) as ive never had any problems with their vapes! Get a new distrubutor and ill come back. If not more people will become disatisfied and go else where.

Ch
Review №56

These guys are always super helpful. Gives recommendations and helps you pick the right stuff without rushing out of the store. Great deals too!

Ju
Review №57

Every product for all budgets. Couldn’t believe the range of items in their inventory. The service is top notch and professional and they were fully staffed to help multiple customers at once. They even have a snack section that kills 7-11 haha. Definitely should be the only consideration if you’re in the area.

i
Review №58

Great prices

Ch
Review №59

Knowledged staff, great product!

Co
Review №60

Always great service and great deals here est shop around. Thanks. Always great deals thanks for the Fire kings 👌🏻

Da
Review №61

Great place to obtain smoking utensils as well as CBD products; friendly staff and the owners Amar and Fadih are quite knowledge as well as professional...

Ch
Review №62

The best customer service provided by geo, with his vast knowledge products that meet the needs of each individual customer

Bl
Review №63

Great customer service, and great products. This place is a favorite by all of FAU and PBSC students, they always know how to make the customers feel like it’s a personal experience. I would also like to commend the owner as I witnessed this girl Jeana who left a one star review and her boyfriend STEAL these little containers and the owner handled their disrespect and obnoxiousness very professionally . As always, great work from the big dawgs over at the hookup.

Je
Review №64

Always fun to look at the art in this shop, great employees and awesome prices do urself a favor and check it out if you need anything✌️

Ri
Review №65

Becuase its just great.

He
Review №66

This place is effing awesOME!!!

Bo
Review №67

Just felt like after buying some things on 7/10 Id just make a post since no one else has besides that chode down there who doesnt know what hes talking about.This store has more great art from real artists anything you could want regardless of glass type ; its all extremely high quality and the owner was fantastic, they also were having a killer sale; along with sales virtually every month. You should shop here.

Ad
Review №68

Extremely knowledgeable staff have a wide variety and selection of good to choose from

RJ
Review №69

I know its a smoke shop and Im the last stickler for the rules, but it was a little too unprofessional and disorganized for my taste.Excellent atmosphere when you walk in, nice inventory with variety, and lots of art from local artists.

Jo
Review №70

These guys are great! They know what their talking about and wont steer you wrong! Thanks for your service

Em
Review №71

Huge selection of glass and convenient location. Always helpful & friendly staff. Also have nice novelty items in stock! :)

Ch
Review №72

Great selection of glass and the crew working seemed very helpful

Gi
Review №73

The best! # 1 in the game.

Th
Review №74

Always broken when I open my order whether I go inside or not 3/5 times I get what I paid for

St
Review №75

Great shop! I come here all the time. The service and products are top quality. 10/10

Er
Review №76

Its a great chill place with very knowledgeable staff and great selection of products, especially for us hookah smokers.

Ol
Review №77

I come into The Hook Up in Boca and everytime they are always so helpful and nice. Recently I came in and Jacob helped me and was patient, knowledgeable and friendly. I definitely recommend checking this place out!

lo
Review №78

Good choices lots of product. Unfortunately didnt carry two types of coils I needed.

Ju
Review №79

The best smoke/vapor store ever. The dudes are always super nice. They always give great deals.

Jo
Review №80

This head shop should be called THE RIP OFF because the prices are completely overpriced!! They charge over 3$ for under 9ft hemp wick rope. Marleys charges 2$ and has a way better help wick rope which is actually 9 feet long and burns way slower and better. The RIP OFF also over charges on pretty much everything lol including raw papers they sell without the tips which costs over 4$ and change, again Marleys charges 3$ no change for raw papers with tips and they are even organic raw papers!!! 3$ at Marleys head shop!!!!Dont waste your money here; forget the HOOK UP... MORE LIKE THE RIP OFF LOLReply to Owner:Yea you might got everything like a lot of other smoke shops in the area but yours are at rip off prices lmfao!!!! Thats why you should be called The Rip Off Hahahahaha & everything I have said is ACTUALLY A FACT! Why would I lie about my customer experience attending your head shop? lol Ive had no grudges with the hook up before so why would I lie about your rip off prices lol

Di
Review №81

Love the place. Everytime I go I end up buying more than i expected to

El
Review №82

Very nice staff. Quick and Friendly.

R
Review №83

UPDATE: So I exchanged my pen battery that I had bought originally with you all. Come to find out, the other pen battery I got in exchange was faulty as well along with the charger. Okay, that’s fine. I exchange the new broken one, going to the store for a THIRD time, and this battery I have now is also broken. That is the problem with exchanges because I have to drive 200 miles and spend my time going back and forth to your business only to continually be not only disappointed but pretty upset too and rightfully so. I wasted $$$ on a pen battery that never worked and probably even more money in gas to keep returning there in hopes for a product that works. What is kind of funny too is as I was leaving the very last time, another customer said they had gotten the same battery from you all and had the same problems I was having— that they kept having to come back and exchange it because it did not work. This seems scammy.I have been here several times and always left disappointed. Although, the people inside are very nice and helpful, all of the merchandise I have purchased in the past have been broken. From leaky juul pods to faulty vape pen batteries. They don’t do refunds here which is what I find disappointing because they could have had a loyal customer had I gotten my money back for at least the faulty pen battery (I understand about the juul pod policy). Unfortunately, I wont continue to come here because I personally feel like I have wasted too much money without anything to show for it except garbage. The employees are great though. I’m upset at the situation, not anyone I dealt with.

Ma
Review №84

Great staff attention and variety of things

Ch
Review №85

Great selection of products and great customer service. The guys there were very nice and answered any product questions that I had.

ch
Review №86

Awesome place, Chill vibe and super staff. No matter what you are looking for, they have it. If your shopping somewhere else, your over paying.

za
Review №87

Sold me a defective e cig that they assured me would change in flavor, so I left the store, came back the next day with my throat burning (product still prudcing lots of vapor I only hit it 5 times ) AND THE BEST PART, they knowingly sell vaping devices to children. Hang around the store full of middle and high schoolers that are undoubtedly underaged and you’ll hear the kid with goatee and glasses say “show me your ID just for the cameras”. This place is a joke filled with children and a lack of customer service.

Fa
Review №88

It is always a delightful pleasure to visit the hook up for all your accessories and necessities 👌🏼😎

Ky
Review №89

Unbeatable selection and what they didnt have they ordered for me. Thank you guys.

Ni
Review №90

I have lived in Boca Raton all my life and when I discovered The Hook Up FAU I was ecstatic. The two employees that helped me out, Jacob and David, were very friendly, helpful, and knowledgeable on the store’s products. The store is always clean and organized and I will definitely be returning to this store as well as making it my main source of smoke supply. Check them out for sure !

Sp
Review №91

Its only a great place to buy wraps from. The glass they sell are bullshit and more expensive than it should be. Just go to the Hemp factory or Heritage for better glass

ch
Review №92

Wow, amazing staff they really were helpful and super nice. Great prices and always willing to give a discount love this place.

Xx
Review №93

Really chill, great employees really informative. I was in an out in a minutes, definitely going to be back.

Al
Review №94

Prices are incredibly affordable and they really do have a wide range of glass for all price ranges. Such a breath of fresh air to have a quality shop in the Boca Raton area that isn’t trying to rip you off!

Kr
Review №95

Went to The hook up for the first time !! I am pleased to say it is a very clean store & all the employees are extremely helpful! The variety & quality is outstanding!!I highly recommend you check it out!!🔥🔥🔥🔥

Ma
Review №96

Always good the gentlemen are always very helpful and knowledgeable and kind and considerate

Mi
Review №97

Great Shop! Everything you need.

Ja
Review №98

Have some good rare sodas.

Ch
Review №99

Great place they have everything you need..👍🙊🙉🙈👍

Vi
Review №100

Alec and jake were doing amazing costumer service this place is dope, always got what I need high recommended 👌🏽

Information
44 Photos
100 Comments
4.5 Rating
  • Address:132 NW 20th St, Boca Raton, FL 33431, United States
  • Phone:+1 561-395-6975
Categories
  • Party store
  • Cigar shop
  • Hookah bar
  • Tobacco shop
  • Vaporizer store
Working hours
  • Monday:8am–12am
  • Tuesday:8am–12am
  • Wednesday:8am–12am
  • Thursday:8am–12am
  • Friday:8am–12am
  • Saturday:9am–12am
  • Sunday:8am–12am
Service options
  • In-store shopping:Yes
Health and safety
  • Mask required:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
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