We went to the 280 location looking for a specific car for me. At another car place, the salesman would only talk to my husband and did not even acknowledge my presence. Brian at Drivers Way 280 spoke mainly to me (because my car), but also spoke to and acknowledged my husband since we went together. He was very nice and professional and there was no pressure to buy. He answered all our questions and was so helpful when we went back to purchase the car we drove. It was a great experience for us!

Not much of a selection. Vehicles that are there are visibly dirty inside. Prices are also higher than they should be.

Eddie Johnson is the best! Easy going and friendly. No pressure, knowledgable about the vehicle and financing. He even helped me navigate insurance changes. I really cant think of anything negative to say about him or this location. I would definitely recommend working with him to anyone I know.

I recently purchase a vehicle at Drivers Way, Ms. Heather Carter and the Sales Staff were EXCELLENT! They all helped me and made the buying experience pleasant and painless. I will definitely recommend Drivers Way to family and friends.

This is either the 3rd or 4th vehicle we have purchased through Drivers Way. We go to the Pelham store to talk with Terrence Corprew, hes great. He knows his stuff and never, never any pressure.We told him this past weekend we would like to see two specific vehicles, he got the keys, pulled them around front and told us to find him when we were done.We drove enough to feel comfortable with our decision. Both vehicles were great, but we only needed one. So we made our purchase, he filled it up with gas and off we went.But to show how great this Drivers Way is, we did have a problem about 3-4 years ago with a vehicle. We got it home and the check engine light came on. Our mechanic verified it was a bad head gasket. We took it back to their shop and their mechanic concurred. The GM apologized and took the vehicle back. We purchased another SUV that has been great! Bottom line: They sell great cars, but if something isnt right you can be theyll take care of you.Now, go see Terrence!!!

Mike Wahl was very helpful and professional. No pressure and no haggle pricing with a great selection. I will definitely look here first for any new vehicles in the future.

Chad Donaldson provided excellent service. He quickly showed us the options of the cars that we were interested in. Patiently he enabled my husband and me time to evaluate the car and have private conversations to make our decision. In the purchasing process, Chad was thorough in explaining our options and what our financial responsibilities are. I highly recommend Drivers Way and Chad Donaldson.

After a disastrous experience with another car dealer, we found found a car we liked online at the Hwy 280 location. Met Daniel Watson as we walked in the door. Everything was laid back and smooth. Process was very easy. There was no distrust of the salesman or sales manager, good cop bad cop, like other dealerships. The trade in experience was much better than at previous dealership, where they tried to claim things were wrong while admitting to knowing nothing about diesel trucks. Got 5.5k more for my trade because appraiser knew what he was getting. We bought the Ford Explorer XLT we came to look at. They even let us drive it to the Pelham location to compare it to what they had. Great service all the way around. Will definitely purchase from here and use Daniel again.

Great experience ordering a car through the online service. Worked with Chad Donaldson and car was ready to go when we arrived from out of town to pick it up. Would highly recommend!

Found a car on the Google and sent these guys an email. Within an hour I was working with Kirk Sterley, and it was an awesome experience. I will definitely call him again for my vehicle needs.

Eddie Johnson was the best! My boyfriend was very hesitant to the end about purchasing a vehicle. It really helped that there was no pressure into making a decision from Eddie. We ended up buying something that we really wanted at a great price and we owe a big thanks to our salesman!

Daniel did an excellent job in identifying a car that would be suitable for my mother. He even drove it to her house so she could see it! Daniel fulfilled every promise he made relative to the purchase. I would not go anywhere else to buy a car!

We went ready to buy, getting papers ready...Husband thought to ask if they could guarantee that the 4x4 worked.Salesperson said no, so he went out and got under the vehicle only to find it broken/disconnected. He came back inside to tell them, and sales manager then tells him we took it to the shop to have it fixed. They were supposed to call us when fixed (again) never heard from them, after a week, we called and they said they called and didn’t leave a message, but it was still in the shop. I told them to call us but leave a message this time. We never heard from them and vehicle 2009 Jeep Sahara 4 door burgundy in color is online not on hold for us like they claimed. Be careful buying this vehicle it probably hasn’t been fixed.

Its fine. Not great. Probably wouldnt buy from again unless I found a fantastic deal. I had a salesman named Eddie. He will blow smoke where the sun dont shine. He checked on me until I bought the car and said multiple times he was going to call to check on me to see how the car was doing and never did. Started having issues with the car and he was no where to be found. Really felt like a regular car buying experience where they only want to sell you a car and dont care about anything past that even though they claim to. Also his attention was on multiple people so he was not just focused on one customer at a time which made me feel like he didnt have time for me and thats a big turn off to buy from someone who doesnt take you seriously. Its also a buying as is which is both good and bad. Friendly people though and decent cars for the price.

Driver’s Way in Pelham, AL has a great selection and even better prices! Hit up Grant Montgomery for all your car buying needs! He’s up front and was very helpful in making our car buying quick and easy!

Great experience!!! Grant and Terence were very knowledgeable and quick.

I had an enjoyable purchase under Chads supervision.He is an excellent salesman! I will recomend him to all my friends.My new (to me) Armada is all I thought it would be - I am very satisfied.

Buyer Beware! Took a vehicle in to sell, brought it back 21 days after the “good for one week” quote and they offered $1000 less even though we fixed the check engine light and it only had 10 more miles! This was brought to the appraiser, Joe’s, attention and he said he would not honor his co workers quote and I could take it or leave it. Upon pressing him he mysteriously could not find the original quote. He claimed he had never lost a quote in 8 years. This was the first time it had ever happened 🙄. I imagine this is a common practice at the 280 location.

I wanted to purchase a vehicle and for whatever reason only they dealt with texting me. It was personal information and started to feel uncomfortable. I got pre-approved at a location closer to me, but wanted a vehicle that was located there. They kept asking about my husband and his finances, which we make enough and so do I to be approved. They only would approve me if my husband was on it and so I went through all of that without one phone call. They never cleared anything up with just not helping me. I even said I was going to go somewhere closer and they were like OKay! I mean this is weird right???

Took my daughter here to purchase a like new vehicle for her. The experience was great with no hassle pricing and outstanding customer service. Eddie was wonderful and my daughter couldnt be more pleased with her choice.

Great experience at Drivers Way on 280 last Friday. Had a vehicle on hold at Carmax but ending up buying one from DW. Not only was it in better shape and a better deal, but no sales pressure or haggling which is a real treat when your exhausted looking for the car. Truly a great experience! We highly recommend Daniel Watson as your sales rep.

Had a great experience buying a 2017 Nissan Pathfinder. Found it online and bought it from out of state. Daniel was excellent in helping us out on everything with the purchase. Would recommend to anyone looking for a premium used vehicle.

Very stress free buying experience.I definitely will recommend Drivers Way to my friends.My salesman Grant Montgomery treated me like an old friend.

Drivers Way 280 made the looking and shopping for cars less stressful with their haggle-free approach and willingness to be compared with new dealership specials. Sales person, DANIEL WATSON, explained the car fax and helped me drive away in a low mileage, almost new used car. I highly recommend this business. Ask for DANIEL!

I had a fantastic experience with Drivers Way. Mr. Tim Shaw was professional and patient. Our new car has been absolutely awesome. We drove about 4 hours to get to this dealership and would happily do it again. My only complaint was that we had to wait for quite some time before we were able to fill out paperwork after we decided we wanted to purchase the vehicle.

Great dealership, experience and people. Joe and Daniel are top notch! Couldnt be more pleased!

Great place to buy a vehicle. Grant Montgomery was an awesome sales rep. The only reason I am giving a 4 star rating instead of 5 is because of one rude sales manager. Take care of that problem and you will have a 5 star dealership.

I will recommend Driver’s Way as well as Daniel Watson as a sales rep very highly and if there is another need I will return.

Great experience. Very professional and friendly dealer. Are sells men Tim Shaw was so helpful and knowledge and answer all are questions. Not pushy. Were so happy with are SUV and I will recommend them to all are friends and family.

Great experience buying our SUV from Tim Shaw with Drivers Way 280 location. Reviewed and drove several vehicles while getting some good info and advice without the pressure to buy. I would recommend Tim Shaw for your next vehicle purchase.

I love Drivers Way! When we bought our CRV it was a very pleasant experience. We also bought the extended service plan. Those have worked for us many many times. And again, it has.After about a little over a year, I started hearing a sound and took it to get checked out. The noise was so random that it was hard to catch. They gave me a new starter, and we thought the problem was solved.All I had to pay was a $50 co-pay, or it would have cost me over $600.00. But the sound continued. Like I said, it was very random. So I recorded it on my phone and they took it back .This time they took it to Honda. The problem was found and repaired. I did not owe anything else except for some maintenance service I requested. They were so nice and friendly to deal with, Starting with Don,then Jack, and Joe and the cashier gave me excellent service. I have raved to all my friends, family and co-workers about Drivers Way.When we are ready to get another car, Drivers Way will be the first place i will go. I LOVE DRIVERS WAY!!

Enjoyed working with Chris Carter in the purchase of my Honda Civic. Chris was very knowledgeable of the features of this and other cars ag s well as non pushy yet readily available while I was in the decision making process. I would gladly work with Chris on my next car purchase.

Bought my can here. Top notch work. Although now many years later I feel like they have raised the prices a little. Dont feel or see the Good Deals anymore.

We have purchased several vehicles from Drivers Way. Joe Coogan has been our sales person each time with the exception of once. We love working with Joe. His professionalism along with the personal touch always have made our experience great. We always recommend Joe and Drivers Way to our friends.

Eugene was extremely helpful and patient. He listen to what we were looking for and showed us the available options. I am very satisfied with my car, Eugenes customer service and the overall transaction.

Just purchased the wife a 2015 QX80. I found Drivers Way price to be extremely competitive. The vehicle was in great condition with low miles. Mark Higgins was a pleasure to work with and he and the dealership more than met our expectations. I would highly recommend the dealership and Mark.

Really enjoyed my experience purchasing a car from Tim Shaw. He was more than helpful during this process and provided amazing customer service.

Tim Shaw was great! No pressure and honest. Will purchase from Drivers Way Hwy 280 again! Thank you

In my month of looking for a Chevy Cruze, I had a few terrible experiences! I decided to go to Drivers Way and Eugene Zinger took great care of me! He explained everything perfectly! He didnt make me feel like a percentage on his pay check. Thanks to Eugene I had a great car buying experience!

Had a great experience everything went smooth! Adam Negron was a huge help! We got exactly what we were looking for!

I really appreciate being able to look at the cars without someone chasing me through the lot making suggestions .

Great customer service n they actually respect your privacy!

This is a quick shout-out for Joe Coogan at Drivers Way Highway 280. Thanks Joe for the best auto purchase experience ever! Praying God blesses you with many more purchases before years-end.

Bought a Chevy Avalanche from here and within the first week my engine light comes on. Im guessing they reset the code to hide that and had to pay for an emissions repair. Then a couple weeks later my transmission goes completely out and has to be replaced, so before Ive even made my first payment Ive paid almost $3000 in repairs because they are dishonest and practice terrible business.

I just bought my first vehicle from Drivers Way. Daniel Watson was SO awesome and really went the extra mile by helping me make an informed decision that I could be confident in. They also worked with my schedule which was really important to me. Overall, Im positive that no other place or person could have given me the experience or service that Drivers Way did.

I have purchased several cars from Driversway. The Hwy 280 store is where customer service is at. They dont push you at all, just help you choose the vehicle that your looking for. Nolan Riess is the one who has assisted me with my last few purchases, I would recommend asking for him. Five star service, no pressure, plenty of options. Drivers Way 280 Thanks again !!! I will continue to shop there and send all my family and friends. Great experience!!!

My wife and I had the best car buying experience at Drivers Way. Our sales associate, Joe Coogan, wasnt just an ordinary car salesman. He actually took the time to find the exact vehicle we were looking for and for a great price! I have nothing but good things to say about Joe Coogan and the staff at Drivers Way. We will definitely come see Joe again when we are ready to buy another vehicle. Thank you to Joe and his staff for helping us get our dream vehicle!!

Eddie Johnson was great at helping me find just the right car for me. thanks ! I love my car and the service that I received. Liz Baker

I wanted to get a used SUV with under 20,000 mile on it and Joe Coogan found exactly what I wanted. There was no dealer-type pressure or back room conferences with the salesmans supervisor etc. that I had dealt with as in the past when purchasing new cars. Trading for this vehicle was a pleasure. I got a practically new Pathfinder still under warranty that looked new, runs perfectly and a pleasure to drive. Drivers Way price was $7,000 less than the new vehicle price not including the trade-in value of my old car. Joe was a very professional, helpful with the paper work (he did it all !), explained the routine that Drivers Way vehicles are thoroughly inspected and serviced before they put them on the sales lot. He answered every one of my questions to my satisfaction. The salesmen there are very aware that a satisfied customer is their best advertisement.The were so good to work with that we bought another vehicle 3 days later. Same experience with that car - again with Joe Coogan.If we ever need to trade cars again, we will see Drivers Way first and ask for Joe. I am sure all the other salesmen there have the same ethics and professionalism as Joe.I have already recommended them to several friends.

Brant Langford and the staff at Drivers Way Pelham were great.I would recommend purchasing a car there to anyone that was in the market.Thanks againStan Spears

Matt was my salesman and he was awesome. He is knowledgeable and very helpful and made the process easy.

Enjoyed our experience buying a car from Tim Shaw at Drivers Way. Will definitely look here first the next time we are in need.

A great place to pick up a used car. They have a no haggle price policy.

This was an excellent stress-free experience in buying my car. Kirk Sterley was very helpful and I would highly recommend!!

There very helpfully to get u in a. Car

CRAZY! This was so much fun and the deals you can get are simply WOW. I still love buying cars online from RepoKar more since I can also sell my used vehicles there for no fees, but that doesnt mean these guys are worse!

Drove from Nashville, TN, because they had the model I wanted at the right price. The process was easy and Sales Associate Kirk Sterley was a pleasure to work with. Would buy from again.

Thank you Matt Veitch for a very pleasant car buying experience. First ever!

If you need a vehicle go see Joe Coogan. My wife and I walked in and told Joe what we were looking for and our price range. He showed us exactly what we wanted and made sure it would fit our budget. We walked out the next day totally satisfied. I could not have asked for a better experience!

After trying on two different occasions to buy a car from CarMax (two years apart) and having a miserable experience both times, I shopped Drivers Way and my first visit was most pleasant. On my second visit, I drove off with a new car. DO NOT even go to CarMax. They are jerks and I promise you, you are wasting THEIR time and theyll let you know it, too.

Held a Sienna found on line and processed the paperwork quickly with no pressure

Ruby was very attentive and patient as I looked for just the right car, and she helped us locate one.

I loved buying a car at drivers way!! Robert provided excellent customer service and it was the best car buying experiance I have had!! Thanks!! :)

Brought both our cars from Matt V. Easiest buying experience ever.

2nd time weve bought from TIm Shaw at DW. He sold us our Highlander a few years ago. We returned to him again a few weeks ago for our Lexus. Hes not pushy and and gave us options for what we wanted. I highly recommend Tim and DW. We will go back again.

Joe was very helpful and very fast. I didnt have a lot of time and they made it very quick for me to purchase my vehicle

Joe Coogan at Drivers Way 280 made the car buying experience an absolute pleasure. He was effecient, went the extra mile and even helped me after the sale of my car. As I waited in line at the tag office, I had a question about paperwork, so I called him. He had the snwers I needed and saved me so much time. Would absolutely buy a car from Joe at Drivers Way 280 again!

Over the last five or so years, our family has purchased (3) cars from Drivers Way. Before dealing with the new manager today, we had never had any issues.We planned to trade in a 2010 Mercedes C-Class for a well-priced and well-equipped 2016 Volvo CUV. This location was advertising haggle-free pricing. However, someone apparently forgot to tell the new manager. We showed up with the old car, freshly cleaned out, when the nice salesman met us with a little surprise. Suddenly, the new manager said our old car is now worth $5,000.00 less this week than last week! The car has not missed any regular maintenance. Our mechanic even said hed feel comfortable letting his kids take a road trip in it. I guess the new Drivers Way manager is afraid of missing some sales goal. He probably will if this is the way this place is run now.Obviously, we could not accept the offer. We asked the salesman what we could do. The answer is to apparently haggle with the manager.....So much for the NO-HAGGLE pricing.I guess he does not appreciate all of our business.I guess he does not care to retain long-time, loyal, well-paying customers, especially when we specifically stated to him that CarMax would honor Drivers Ways original offer. He might as well have asked us to take our business elsewhere.He does not adhere to his own advertised deals.Save your time, your wallet, and a lot of headaches. Just go to CarMax. At least theyre fair and honest. We will not be returning to Drivers Way. Ever.Management, if you read this, the only reason you got (2) stars instead of (1) is the rest of your staff. Theyre fantastic. You, however, need to learn a little about dealing with repeat customers. Heres a hint: dont do what you did today. Treat us with respect and dignity. You lost tens of thousands of dollars worth of future business today (kids are about to graduate college with STEM degrees. They will be buying nice, new cars soon. Too bad you were too greedy and shortsighted to work with us. They will also be going to CarMax.) Way to go!!!

Tim Shaw was professional and knowledgeable. This was my first time buying from Drivers Way and it was a great buying experience.

Everything went well with these folks!

Limited selection, pretty awful location to get in and out of but nice employees

They were so rude to me that I walked out before even going on a test drive. I was talked down to and given sarcastic remarks when I asked any kind of question. I will not be returning to this - or any other - Drivers Way. I had a horrible experience.

Drive an hour to look at a car and they can’t sell it because someone else might be coming to look at it !

Great staff

Great service

Slow service...

Its ok.

Okay