Their Internet was down but I was able to get a rental without issue. Gabe took care of me and I’m enjoying the car. Pickup process went smoothly. I’d recommend.

Always good service. Professional, organized and courteous. Usually available when I need them. Booking made easy online and over the phone. Reservations are best. Clean, fast and on time. The after hour rental return drop box located at the other east colonial location makes returning easy and convenient to your time.

Thank you on short notice it was an amazing experience and 100% friendly staff Erica. Such great customer service Please hope I spelled your name right

I have rented a car 2-3x from this location.One of the guys that works there is cute lol makes the car renting experience a lot better LOL.But seriously they are very helpful and when I was going to be late, I called them in advance and they worked with me. Super nice staff and clean location. They all seem pretty chill and relaxed and I like that because they do their jobs as well lol perfect balance.

Professional, friendly and ACCOMMODATING. Not sure what more you can ask for

The staff helped check me in and out very fast. They also helped me get a vehicle big enough for my family and gave me a deal at the last minute when I decide the car booked didnt have enough space. I always rent with them fast and convenient.

I do not recommend this car rental, at my arrival on Tuesday, July 27 the rental manager was had his feet on the desk, that wasnt a pleasant experience, when writing the contract he told me Geico had paid only for five days, but when turned in the car in five days the employee at the desk told me the contract was valid until the next Monday, this cause me many inconveniences and a very bad impression of what the concept of customer service means to Enterprise when employees like this one are representing them.

Easy and quick. Exactly how I like it. Very knowledgeable and very professional. Also great selection of rentals.

My go to rental car place for years. The staff is great and the vehicles are always clean.

I have been to this location several times and every single experience I have had here has been an absolute struggle. They have no integrity holding reservations and cant even try to call you back or help you find a car at a different location. The staff is incompetent and cant seem to be bothered to problem solve situations to help customers, it seems we have to do that ourselves. I absolutely am done with this enterprise.If you cared about your customers you would personally reach out to me instead of sending a copied and pasted messaged telling me to contact you because your franchise is garbage. I can provide three different terrible experiences I have had with this location in great detail so at this point I have no obligation to you business except to warn others from doing business with you. Thanks for nothing, Ed.

Friendly staff, clean vehicle. I also appreciated the outside set up, social distancing between customers waiting to be serviced due to COVID.

I always rent from enterprise. The Semoran office or down town. Everyone is polite and friendly, even though employees change frequently.

Great service!2020 Ford Escape Titanium

Dont have anyone to answer phones...said they cant find anyone who wants a job. More covid issues. When you go in person a long wait but they are friendly.

The team here is really helpful and does a great job. It wasn’t as fast and efficient as usual due to COVID protocols I did wait a decent amount of time than normal to get assistance. Once they did come out and help, it was good service.

Their is not a trip in the world that I will not be looking for rental. If Enterprise Rent A car is available I get the car from them. The last time our relatives had to bail and cancel the rest of their trip, so an early return of the vehicle was needed. It was no problem or hastle with them.

I rented from Enterprise on three separate occasions and each time my experience has been horrible the first time I got in the car there was weed in there and it was filthy. The second time I had to drive 45 minutes out of my way to another location to go pick up a car that I had reserved at another location. This last time I made a reservation weeks ago and when I went to call and confirm if the car was ready for me to be picked up they told me they didnt have any cars direct me to reservations reservations then transfer my reservation to another location so I called them to confirm if the car was ready they didnt have any cars either so I call back reservations reservations transfer my reservation to another place I called that place they said they wouldnt have any cars until the following day meanwhile I was already supposed to be out of state for business by the time I had picked up the rental car the next day. So I gave him three chances wont get another chance for me again and then they didnt refund me my $300 deposit. Screw Enterprise

Fast service, very polite and the cars are clean

Andrew & his team were fast & efficient! Thank you Enterprise.

Super friendly and helpful. In and out with a car in 20 minutes.

Excellent service. Enterprise worked with my auto insurance co.and collision repair shop to make getting a rental car go smoothly.

The first car they put me in had a very annoying and concerning noise coming from the back passenger side wheel area. I called to notify the agent (Patrick)that I rented it from and was told that my best bet was to take it to a Firestone dealer to have it looked at. After explaining that I was not near a dealer and that I had rented the care to go out of town and needed to get on the road he offered to have me go to another agent (Desmond)to get a car. The car that I received at this agent smelled horrible and the dash lights started flickering just 30 miles out of town and continued to do so throughout the entire week I was gone. When I returned the car (same agent who rented it to me, unsure of name) and informed the agent I was compensated @$50 for the inconvenience and told that the other car I brought back originally had been sent to the garage for repairs. He also stated that the people who clean the cars don’t always clean the cabin air filter and that is why the car stinks! Seems to me in this time of Covid that should be done extremely well! There were stickers on the dash that said the car is non smoking but that is what the car smelled of! I informed him I would not be renting from this company again and he stated he didn’t blame me.

I had to extend my rental for a few weeks and it was done with no problem. I appreciated everyone’s help.

Needed a car while my car was in the shop . Auto repair called Enterprise and car arrived promptly. Only problem was it was a loaded SUV and cost was almost $60/day -asked if anything smaller and answer was no .In the past a rental car from a shop was in the $25-@35 range . My guess is with the pandemic Enterprise has shelfed its small cars and is upselling to vulnerable customers - God bless vulture capitalism

Received rental nice and clean up to date 2021

Quick services helpful staff

Would give 10 stars if I can. Needed a rental after a car accident, all the staff were amazing. Trevor had reached out to me personally to let me know I can contact him with any questions in regards to my rental. The return process was smooth as can be. Will definitely use this location if I ever need to rent a car again, solely because their customer service was extraordinary!

Horrible customer service by the manager Trevor, I was told by Trevor the manager to come do a swap out of the current vehicle I have only to drive all the way there from Apopka to be told I’m not his customer am helping me was only a favor of his. He was very nonchalant an unprofessional. He seemed very content with offering bad customer service. Enterprise seems to be taking a huge decline in customer service an it’s completely unacceptable. The employees don’t stand to the company motto.

Even with Covid precautions they were very accommodating and helpful! Friendly associates. Great cars!!

We reserved a Mustang 1 day in advance, then they decided to call us while we were on our flight saying there was “a glitch” in the system and they no longer had the car. We landed and struggled to find a rental car anywhere. They never answered their phones, we were on hold for 40 minutes.

Great staff and customer service! Our rental was clean and very confortable.

Had to get a rental car after an accident and my insurance company failed to make a reservation for me. Trevor did an outstanding job accommodating me. He was curtious, patient and professional. He displayed excellent customer service /customer relations skills

Was helped by Stefano when checking in, and he was so nice and personable. They didn’t have the car I originally reserved, so they offered me a small SUV which was wonderful! Moderately priced and I always get great service when I’ve gone to rent cars here. Will definitely use them again!

Dont. Just dont use this place.

Great place to rent a car. Always available to pick you up or drop off.Excellent customer service. Enterprise [Orlando, Fl.] 5316 E. Colonial Dr.has a young man who even goes the extra step to show you how to navigatethe newer model cars like the push button start cars. I like that.

When we ent to pick up the vehicle which was a full size we were offered a compact and said o had no choice but that one that’s all that they had available even though I reserved for that location Had to literally go back and forth to finally get a bigger vehicle gave a 3 because price point was great but custom service was not good at all the man during drop off was much more pleasant though

Everything was great except they didnt have the car i rented. To make it right they did give a $30 lower rate than expected.

Racist woman tells me there’s a $200 deposit on a rental. You’re a temporary employee not an owner. You false power is an illusion. Conspire if you want to.I’m 40 years old and have rented with Enterprise all over the country traveling and never had a $200 deposit.I have options available to me like contacting the Florida Department of Agriculture and the State Attorney’s Office with a company of Fraud. I am a shark out here when to comes to correcting temporary employees that get a non degreed job and think they can exercise their racist agenda on me.

Great service when I was there. But they have limited vehicles.

Excellent value for the 4 wheel drive F250 I rented from Enterprise . . . the truck only had 23 miles on odometer when we drove it off. Service was excellent during rental and return. We were fortunate to find the East Colonial location. Thanks for the great job!

I pass about 3 different Enterprises to get to this one and I never regret it. Im always in and out. They always accommodate my needs. Excellent customer service, Super friendly and always Best rates!!EVERYONE in this center is amazing and well trained...SUPER PROFESSIONAL!! Highly recommended:)I wont go anywhere else!!I wish I remembered all of their names but AJ is definitely one:)

The company lost a loyal customer today. I was paying with a debit card, and they required that I filled in what would be the equivalent to a credit check. HUH?!? Ive never had any problems until today. My money is good, regardless of how I pay. They didnt even offer a ride back. Jerks.

5316 E Colonial Dr, Orlando, FL 32807This location would have received 5 stars had it allowed me to park my car on site. There are only businesses in the area so it is not advisable to park without taking a chance of being towed. I was not aware of this until I arrived. The staff is accommodating

No car for one way to travel

Tay the so call manger is the worst ever she came to work like she didn’t want to work she’s the worst we ever dealt with her attitude is nasty very she was no help at all I gave her a 0 for performance “TAY”

Fast service, if you use the app. Unfortunately, you still have to stand in line behind folks who dont, meaning about 10 minutes per person in front of you. The last car I leased from them was smoked in, a lot, but it was literally their last car, so it wasnt like I could trade it in for a better smelling model. The kind lady at the venue that we returned it knocked about 15% off the cost of the rental for the inconveniences, but it was still a smoky ride..Anyway, thats the first smoky vehicle from Enterprise, and I rent their cars every time I travel. This, however, is the first time they asked me to review them on Google, so thats how it goes..

My experience with Enterprise was outstanding from beginning to end. The rental process was smooth and hassle free. All employees I encountered throughout this rental were more than willing to go out of their way to help me in whatever I needed. Thank you to all at the East Colonial and Winter Park branches for this awesome experience!! Will definitely rent from you all again!

Awesome thanks

Great service as usual...however would be nice if the Rep would open and close the car door for the customers. Also, I waited a little longer than usual for my refund...but no worries, I will always refer family and friends to Enterprise.

Always have a great experience here. Recently, AJ got me a great car for a trip and Caitlyn was a joy to talk to on the drive back home after dropping it off.

Had a very last minute need to perform an upgrade, to make sure we could fit all of the adults we needed to transport, and Kerry was MORE than accommodating. She and one of the other employees took the time to make sure we were in the perfect rental, never rushed, pulled the car under the overhang to get it out of the torrential rain. Great customer service!

Service was great! They picked us up when we arrived in Orlando and dropped us back off when it was time to head back home. All of the staff was nice, friendly and very professional. When we returned the car they were super busy; however, they continuously apologized for the wait and remained friendly and courteous. We visit Orlando regularly and this location is our new designated rental company when we dont drive in.Thanks...GREAT JOB!

I did not get picked up the first day I arrived at the bus station. I tried to call several times but no one answered the phone, so I walked to the place instead.When I arrived, they told me that they had been there, but why didnt they answer the phone?So far, I liked the car I drove but the hood was too low and would sometimes get stuck on a bumper underneath it. I just wished that my deposit (on hold) would be reimbursed at the same time I return the car.I have no complaint with the overall experience except not being picked up the very first day (in a strange place) Ive never been before.

I was on hold for 55 minutes after they picked up and told me to hold. I would think that for good customer service, they would pick up from time to time to acknowlege that they are still award of placing you on hold. I called on a second line and finally talked to someone about my issue. I was getting ready to leave to see if I was hold after I got back, but they finally pick up the phone. They hung up before I could get to the phone.Terrible Phone Customer service. Hopefully they are better when dealing with customer in person.

The lady was very nice. It took a long time to get set up. The car is terrible. It feels like it needs a tune-up. Whenever you start or stop it has an ominous pause. Unfortunately I am already an hour away and need to get where I am going. Just hope it makes it.

Renter from them recently and I am beyond satisfied. Quick and friendly, no crazy charges or holds... easy process. Great car. I didnt bother going through any travel websites and got a great deal. Will most likely always go with them from now on.

They offered me a brand new Toyota RAV4 for an extra $5 per day. It was a great vehicle. The service was outstanding. By far the best experience Ive had renting a vehicle for a long trip.

We had an accident last week and needed a rental right away so we visited the E Colonial branch, I have to say we have a very pleasant exporience.... The staff was very attentive, friendly and very helpful and very knowledgeable. The service was fast and hassle free, we were in and out on about 15 minutes tops. It was a great expirience

Just the best! Awesome Friendly Service. 5 stars 😁😁😁😁😁John D

Hi. My wife and I just rented a car for the weekend and another car for her birthday. We really enjoyed the personal service that this office delivered. The people that work there were really professional and were able to get us into a car quickly and without any problems. When I returned the car I met some more of the personnel. They were all very courteous. The cars that we rented were in excellent shape and were a joy to drive. Everything was better than I expected, and I will be returning for more rentals when the need arises. Thank you Enterprise for taking such good care of your customers.

Their deposit is $300 now.

Visiting from Ontario, Canada. The starter on our SUV went and we called Enterprise 20 minutes before closing. They were able to work past closing time to get us settled and on our way. Great customer service will rent with Enterprise again for sure. Thanks.

I spent thousands of dollars over a period of months but I must say I don’t feel like I was appreciated or valued. They was having issues with there card readers at the location I used. I witness Amanda put my card under a blue light as if it was. And After my card was declined for running for a different amount and declined so there for it couldn’t be ran again for 24 hrs I know this because I’ve been dealing with them for that long. An agent assured it was twice before you couldn’t use(clearly didn’t know procedure) therefore I couldn’t renew my contract wasn’t even offered a ride home. I just took a Uber. I will be buying a car this weekend when before enterprise sales was my first choice. I will go elsewhere

These guys are friendly, knowledgeable, and helpful. Never had a bad experience here.

The one in Orlando off semoran boulevard they are great people and nice vehicles I know cuz I had one

The staff at this location are the reason that I only rent cars from Enterprise. They are prompt, courteous and professional and got me in and out in under 15 minutes. I wish most things in life were as easy as renting a car here. Special thanks to Chris, the manager, and Amanda for their help.

The best place to rent a car hands down. Great deals and wonderful helpful people friendly staff

Great people awesome experience

As a rewards member who rents from different areas. This is by far the best place to rent from. They have always went the extra mile, know me by name, and are personable. Never been put in something i didnt like, if i had to get a different car they would comp many in various ways. The is what customer service should be.

My past experience with my rental in December. I received a Nissan Rogue SUV that was stained inside. It wasnt detailed or the cloth interior cleaned. Then I had the maintenance light come on, which I called Enterprise and took it to the Enterprise at 35 E. Colonial Drive Orlando, FL 32801. I told the agent about the problem and he wouldnt even come outside to view the SUV. Later in the conversation he said that they couldnt put in another vehicle but I could take it to Firestone and have them look at it. I did and there were several issues which they corrected and replaced the tires. This was right before Christmas and I was in this SUV over 30 days. I expected better as the 5316 E Colonial Dr location had many vehicles in their parking lot but told me they were all reserved.

Everything went perfect. It only took us about 5 minutes to get our rental car and on our way and the return was quick and easy too. Using Enterprise plus was a plus too. Thanks to Brenda Alba and the guy who helped us when we returned the car.

Manager and staff are A+ team. I always use this specific location when getting a rental due to their customer service! I apperciate them and will be back again 👍👍👍

Serv. With one staff member could have been better, but then a 2nd person steped in and was great help him i give a 5

Staff is pleasant. Nice rental experience.

The staff was courteous and prompt. The vehicles were in great condition. Rates are reasonable. It was a good experience

Enterprise is the worst car rental company hands down! Ive been charged numerous times by enterprise without my permission and the one time was a month after dropping off the car! No one at enterprise is ever willing to help you and it appears none of their employees know what theyre doing seeing as how I get a different response about something every person I talk to. Enterprise is a joke and I will never use them again. Unless you got money to blow and dont care about random BS charges I suggest you dont use them either

Scheduled an appointment last night for this morning, was hung up on the first time, and given the run around the second time. Then I was told I could not be picked up until 2 hours after my scheduled time, and it wasnt even the location I scheduled the car at. No matter, nothing could be done, they refused to help, repeating over and over again that they couldnt be there for another 2 hours. Took an Uber instead, waited 5 minutes and paid a fraction of the cost. Ill never consider Enterprise for anything at any point ever again, because there is no need to.

Horrible service, and wait, theyb ever have cars available i been trying the past 3 days to get a car from my reservation and no luck i have tried already 3 locations location #1 (fern park)sorry we have no cars come back later, i did, then he promise me to call me later, they didnt i called the next day they are closed! No wonder second location (longwood)no cars available call tomorrow, 3rd location (colonial dr)location they give me a double cabin truck i get on it to realize is way to big for me i couldnt even get the truck out of the parking lot i ask for an exchange, before i even left the site, they told me thats the only vehicle we have available. They told me to go to another location maybe they can help me switch it so i did, i called location #2 (longwood) i called to see if they have cars available they said yes i get there in 10 min, suddenly they have no cars available told me to call back later now im stuck with this double cabin full size truck the ones you see in the construction areas i can even drive since i dont feel comfortable driving such a huge thing.

I have been coming here for years and always had the same team of people who work with you and dont nickel and dime you for everything they can squeeze out of you over what car insurance pays.... that team is apparently gone.... very very gone. This place sucks now..... and not even in the good way. STAY AWAY FROM THIS GREED CENTER!!!!

I have been been using this location for over 10 years. Excellent staff, and pickup service. The cars are always clean.

My boyfriend and myself reserved a car and flew in from NJ. We took a $21 Uber to go get our rental, suitcases and all. I called and let them know I might be one or two minutes late past 6pm which is their closing time. They said if im not there at 6 theyre closed and suggested I rent elsewhere. This was said to me by the manager. I explained I am already on my way to them. I arrived at 6:02 and all the lights were out, doors locked, everyone long gone. I was left stranded standing outside of Enterprise with my suitcases with no ride. Why is it when I have a reservation that this would happen? Why is it the manager and employees would refuse to wait 1 or 2 minutes for a customer who was renting for 9 days? I will never rent from Enterprise again. Your customer service is absolutely horrible.

I always rent my vehicles from Enterprise Car Rental. I find employees at both Union Park and East Colonial locations are professional, accommodating and easy to work with.

Austis Manahan was great, he helped me out big time and helped me get a good deal. so much respect !

I was In a accident by someone hitting me I put in a claim I went to drop my truck off enter prise was there had me a keep ready to go signed paper work they had were fast service which I loved faster then actually going up to a enterprise building, the guy that helped me was very helpful and I appreciate his kindness

Excellent, friendly, timely service. DEFINITELY will rent from them again.

They have good cars treated my family nice and going there again

Other Enterprise locations might not pick up the phone but this one does and the staff are very helpful and understanding. They helped me out when they didnt have to and that makes their customer service so much better than average.

Super nice staff and easy transaction! Thank you ❤️

I had a rental from Enterprise through my insurance. I wasnt thrill about due to a really previous bad experience with Enterprise. The first two cars they assigned were old and not comparable with my actual car and what i was entitled to have according to my covarege. Finally, the last car was above my expectations and works very good. The Manager Chris was very professional.

Quick and very helpful. Just all around great customer service from pickup to dropping it off

Awesome customer service!!! Definitely saved my vacation!!!

I originally had rented a car rental through my insurance with EnterpriseDue to my car being fixed in the shop, My insurance company State Farm paid for 80% of the rental and I paid 20% which was $8.00 daily rate I kept the rental for a duration of 15 days, the first day of picking up the rental I was charged $67.37. $50.00 was supposed to be reimbursed $17.37 was charged toward the first two day, After returning the rental on August 21st, 2018 They charged me $97.63 that comes to a total of $165.00. Total duration from August 7th to the 21st I kept the rental car one additional day without my insurance coverage. Which was $43.12 daily rate for that last day being August 21st.Fast forward It is September 7th 2018 I waiting to be reimburse that $50.00 Enterprise had charged me for my original deposit. After checking my bank statements and not being reimbursed I decided to call their office. After speaking to a representative and the manager I was told oh your deposit will not be reimbursed it ate into your total toward the rental!? I paid the full balance once I dropped off the rental I don’t understand why charge me extra and not return my original deposit of $50.00.I will go on to say I’ve been renting cars for many outings trips and travels throughout the years this is by far the worst experience i’ve had. It’s saddened to say I will not be renting with enterprise in the future.————————————————Future customers please be aware of hidden charges and not being reimbursed for your original deposits!!!This is false advertisement, because I was told I will get reimbursed for my deposit but that was obviously a lie!!!Karen the manager and her staff was very rude and unprofessional. They stole my deposit!————————————————I will take my business elsewhere. Lesson surely learned!

The service is quick, I only use this location because of how friendly and helpful all the staff is. It is genuinely great customer service that is hard to find these days. 😀

The associates in the front were very friendly ....quick service. I would have given a full 5 for Great customer service. However, The spanish guy in the back washing cars however, instead of guiding me of where to park the car, came screaming at me yelling. There are appropriate ways of addressing someone, especially a long time customer... i moved the car but the signs are a bit misleading in regards for returns in the parking spaces.... but that gentleman needs an attitude adjustment. We all have bad days but a simple maam, you cant park here..you need to move the vehicle to another spot would have gone a long ways.

This is the best car rental company I have ever dealt with.

Excellent service and quality. I have used Enterprise for the last 12 years exclusively for both business and personal needs.

Great customer service. The manager went the extra mile and got me a rental car that matched the model of mine.

Speedy service and you can rent cars here. So if you need a car rental... You can get it here.

I love Enterprise, no surprise charges and best gas prices for prepaid gas!

Why on Earth is this place throwing light pollution all over lake barton 24 hrs a day?? No customers are going to come via water on a private lake. You are an environmental blight and your floods glow into multiple family homes all night.