The place is dirty, machines need maintenance, staff is always angry looking. GM Jordan in Bethlehem (2910 Easton ave) try to enforce rules not posted when they need to worry about other stuff. There is no AC in that place and smells horrible.

Ive been here since they opened. Im a senior and cant take the heat while trying to work out. No AC. ridiculous. One of the hottest summers we have had in a long time and it was often cooler when I stepped outside. Time to go elsewhere, they dont seem to care one way or the other. Too bad.

I just ended my 4 year membership because Jordan, the manager at Maxx Fitness on Easton Ave, was unwilling to compromise due to a simple billing error. This is a common theme in this gym, their billing department overcharges or something gets messed up and the customer is the one paying for it. I would have loved to continue my patronage there but unfortunately Jordan made that impossible.

Air conditioning hasnt worked all summer and they havent made any effort to fix it. Free WiFi has been down for months. Ive complained to multiple staff members since July and nothing has been done about it. Dont waste your money.

There’s no AC in this place. Legit a sauna. Thermostat read 84 today. Everyone I spoke with at the gym has complained about this. People are going to have heatstroke in this place if it’s not fixed. I’ve felt like I was going to pass out several times. I’ve been a member for 6 years and I’m seriously considering switching if something isn’t done about this. Absolutely ridiculous.

Like everything about it except that those who use heavy weights on the smith machine dont remove them when they are finished leaving beginners at a loss to use that piece of equipment. A sign posted reminding people of courtesy would be a good start.

You get what you pay for. If you want to use anything besides a 45 or 25 lb plate you have to go on a scavenger hunt through the gym to find them. At the little cleaning stations they are usually out of either paper towels, spray, or both. A few weeks ago I brought a barbell clip to the front because it was broken and then today it was back out on the floor still broken. They dont have enough clips out on the floor for all the barbells, so if you want a pair sometimes you have to go to the front and ask for them. They might have another pair, they might not. Also for the last few weeks its been incredibly hot inside. I understand its a gym and its going to get warm, but more than once Ive had to just stop my workout halfway done. The only reasons I stayed so long are that its cheap and its very close to my house.

Filthy!!! No sanitizer at the paper towel stations so people wipe their sweat all over machines because they have no sanitizer. Gross. A health hazard. Went to Planet Fitness which is les than 2 miles down the road. They are GREAT about having sanitizing stations full of sanitizer and towels. I cant believe Maxx doesnt care about cleanliness. Its disgusting. In a world of Covid, you would think they would care about stuff like this.

Totally unacceptable and unhealthy that the air conditioning at the Bethlehem Maxx is not working nor are they planning to fix it. Front desk staff are telling everyone they are on 3 waiting lists. I cannot believe this is true. What I am hearing is that they are not planning to fix it until maybe the summer is over. The group x and spin room are disgusting. I guess Maxx truly does not care about their members, staff & instructors. I already sent an email to corporate and have not received a response.

Is a great place the best gym ever.Everyone is friendly and they care about the client they have what ever I need in there as a guy who likes to exercise i think is great

This is probably the worst gym I’ve ever been to. It’s never clean, there is very rarely cleaning supplies to wipe down machines after yourself and the worst part is the air has been broke for months so the gym is kept at 80 degrees with one fan for circulation.

After 2 years of cancelling my membership, I suddenly get multiple charges of $189 and several $20, 10 charges. My contract was only for one year. They said you are still a member from month to month after one year I CANNOT BELIEVE THIS IS HOW THEY PROFIT OFF OF ME.Will be disputing this with my credit card company.

No AC, has been broken for over 3 weeks and everyone I have spoken to refuses to help in any way. Disappointed to say the least.

Jordan, the manager, does an excellent job in managing this, very busy facility, amazingly well, keeping it very clean! He PATIENTLY brought this place to its high standards. Cleanliness is the key to a healthy, enjoyable workout. Indeed, everything is spotless, including bathrooms! I only wish to finally see the second StairMaster at work or replaced. I believe that he would have done it by now if it was up to him. Very good atmosphere, good team working with this genuine, GOOD manager! God Bless you guys! Really appreciate the cleanliness. Please keep pushing for the second StairMaster. Thank You!9/10/21 Something beautiful happened today that brought tears to my eyes. I felt like I am in the times of Jesus defending Magdalene from her accusers, forgiving her and dignifying her as well. But that was Jordanlifting up his accuser. And she looked grateful, smiling and very beautiful...Now, I was nun for 9 years and I must admit that at this moment today, she outgrew me. Humility is a beautiful thing. So is the humble person, who doesnt seek his own interest, but those of others! He is one darn good manager and a human being as well. So, DONT MESS with Jordan, Amanda! Hes Gods favorite! I wrote it once before, because while being hated Jordan stayed come, patient, FORGIVING, so I thought: I want what Hes having, Lord! Its not easy to follow in Jesuss steps but to be Jesus? WOW!Try once, instead of checking around which station is out of paper, while paying 35 cents a day! ( of course it feels so nice to have them all filled with cleaning staff, just like America used to be, before you give it away! right Mrs. S. ? Well, America is Gods favorite too! Remember that and your dreams will come true!Now to training business. I miss seeing our great trainers! Just watching them was like watching Olympics! DAVE and the LADY (dont know her name) made a big difference in the lives of their customers! I could pay just to watch these two doing their job. Every morning I came to admire Dave and a pregnant Lady working together! to the day of her giving birth! My God, that was something to see, to learn from and to reward! Now. where is Dave?The female trainer equally admired, LOVED by her customers, MISSED by customers, they used to climbed the walls with her (they told me) If you were here they recall these remarkable individuals and a precious times together. Some customers are sent here by their doctors! Peoples TREASURE should never been dismissed or replaced.Now I would pay NOT to see or hear Kevin with a note book and a pencil.Truly embarrassing ! Thats training?! and you people pay for this? Dont you know how to count to 10 on your own? Its one lost sheep following another one with the pencil.And if you know that you have nothing to give in this field, how can you pretend otherwise? One cant pour out of an empty jar! Thats someones trust, HEALTH, time and MONEY were talking about.But anyway, thank God for HIS people and GOD BLESS AMERICA!!!

I stopped going to this gym almost 2 years ago. I had to cancel my membership because they stopped being 24 hours and i wouldn’t be able to go with their new schedule. When I called they told me they can cancel my membership but I’d be getting charged a cancellation fee. I recently started looking at my bank statement and their still charging my card. I called the gym and the manager I spoke to said they didn’t have any cancellation form on file that I can’t cancel over the phone. Which is a lie because me and my friend both cancelled for the same reasons and she also did her cancellation over the phones and even if that were the case why wouldn’t they inform me over the phone that I would have to come in person then. I am extremely livid. I’ve been getting charged for the past 2 years for something that I haven’t even been using!!

The gym is big, very friendly staff..the only complaint from alot of members including myself is, most of the cable attachments are worn out beat, clips for the cables are broken or missing..this tells me management either doesnt care or isnt paying attention..easy fix guys,u have a nice club lets maintain it

It’s got plenty of equipment, but they don’t turn the air conditioning on! It’s 95 degrees inside and outside!

I’ve being a member for almost 10 years. I really like it. I find everything I need to do my workout and very affordable.

Great gym! Friendly and helpful staff. A good variety of equipment. A non-judgmental environment where everyone just does their thing. I also love that masks are optional in this place because I get lightheaded when working out while using one ( which is why me and my husband canceled out memberships at Planet Fitness). So I don’t need to worry about passing out and getting crushed by a heavy weight falling down on me that I was lifting. Lastly, I love that they have childcare because as a busy mom, it makes going to the gym that more possible and convenient.

Always a great time going here friendly staff. Good environment. Everyone truly goes here to work out and get out.

This gym has charged me hundreds of dollars that I do not owe them! The first time was when I first started there. The second time was right around Christmas and today was the third time! I am infuriated! There is no number to corporate. No manager was available to speak to! And.... It takes days upon days to get my money back! I am a single mother who went to go food shopping and now I cant even do that because they charged me an excessive amount of money for no reason! I will be cancelling my membership! I am infuriated!

I have had the worst experience with this company and specifically this facility. I was a member of the gym for about 4 years and during the end of my contract I signed up for the personal training program. I started working a job that had me seated most of the day so I wanted to get in a work out with proper training. I work from 10am-7pm and told them I needed them to be able to work with my schedule before I even thought of tsigning that contract. They agree it wouldn’t be a problem so I signed up for 6 months of 2 day training at 240.00 a month not including membership fees.The training staff there was an absolute joke. In the six months of having the training I had less then a hand full of sessions with a trainer and they assigned me 3 different trainers who had. They constantly canceled on me didn’t know was arriving or couldn’t work with my schedule which was the whole reason of me signing on that dotted line. And when I went to cancel the membership and training all together the trainer I had who was the “ training manager” texted me making me feel bad about my weight saying I clearly didn’t care about my health and calling me lazy. I went in person with a typed letter and my signature with the date to cancel my membership and training back in March of 2020 before the pandemic closed everything down. And since then I have been charged an about of around 300.00 . After the first time they charged me I called their facility and complained about the charge they told me they they were having some issues with charges altering returning from their long closure due to Covid. I called my bank disputed the charges and blocked all future payments. The reason I did this is because after having a horrible experience with their training team I finally read their reviews and this is something that that have repeatedly done with other customers. They don’t have a corporate number which makes it impossible to get anything fixed in your account. Now I have been charged again from this company through their new LLC. When I saw the charges on my bank account I immediately called to ask them what was going on. They said they had no trace of my new charges. This company is shady, filled with unprofessional team members and will steal from you. They started off with small $2 charges after they changed their LLC to see if I picked up on it then charged me continuously $10-$20 each time. I will be handling this with my bank but please be warned of how this company works. Read their negative reviews and check the B.B.B to see how this company is actually run before signing up with Maxx Fittness.

Love going here

First time back in a year. No temp checks, no sanitizer bottles in the locker room.

I left the gym because they have a mask optional policy. That doesnt seem safe to me in the pandemic. They also remove social media comments. Thats unprofessional. I hope that everyone stays safe when working out at Maxx.

Worst gym experience ever. They will bug the hell out of you. I moved out of town 8 months into my membership, so I called and told them I wanted to cancel my membership. They informed me that I couldnt. As frustrating as that was, I understood because I DID sign a 12-month contract. So I paid the last 4 months and told them to cancel my membership once the 12 months were over.Now, 3 months after those 12 months, I have been getting harassed with calls to give them a new credit card for their file. Apparently they never cancelled my membership and now it is on a month-to-month basis, even though they assured me my membership would be cancelled after the 12 months that I paid.Now they are refusing to cancel my membership unless I drive out to them and sign paperwork in person.Long story short: DO NOT SIGN UP FOR THIS GYM. ANY OTHER GYM IS BETTER. I have never been this disrespected by a gym before (I have belonged to several). They only care about taking your money, and they will use every trick they can to take as much money as possible. Very shady.I will tell all my friends and family to avoid this gym unless Maxx wants to correct the ways that they have wronged me.

This place (bethlehem pa) is very filthy and a very poor managed and it starts from the top. Manager Mike and staff never get back to you on your inquiries and questions, also their hours are the worst compare to gym around the area. They can care less about improving the experience. I would take my business some else.

Can someone from this Gym please answer the phone? We have been paying a membership fee monthly for 2 years, and have not used the Gym.. Whenever I call to cancel, they do not answer the phone... Its poor business, especially during these times, to not even answer the phone or have an answering machine.. For every month Im paying and not getting a call back I expect a refund.. Please call me!

Today I met with David for the first time assessment. He was awesome to talk to. He kicked my ass in the evaluation and it made me excited to sign up with one of his trainers. I really feel I can meet my fitness goals with the team here at Maxx. I felt very supported while I worked out with him. I highly recommend these guys.

Iike

Very friendly staff and my experience with the personal training was good. Staff pays good attention to their clientele and the class instructors (sometimes-not every day) encourage people from the gym floor to participate in a class which is nice and makes you feel apart of a gym that cares about you.Downsides: They close early on the weekends and the red plastic carpet seems to retain moisture and scent. It always feels humid and smells musky in the gym.

My mom and I came here for a few months and when we signed up we were never told that there was an outrageous cancellation fee or that we would have a yearly fee that had to be paid even if we cancelled. So now Im going to college and can use their gym for free, we have to pay almost $130 in fees because their worker was at the end of her shift and didnt want to take the time to go through what the cancellation entailed.

Nice place to workout. I used to go here when they first opened and noticed it was a bit crowded due to limited space so I stopped. But since its so convenient and close to my house I started again a few days back and they took down a few walls to expand the please it is very spacious now Im not nearly as crowded anymore due to the extra space definitely best in the area.

So trying to cancel membership is impossible. Watch your wallet with this company

They make it difficult to quit and are annoying af

Update 12/22/18: It has now almost been 2 months and many many phone calls and I still dont have all my money back and I was charged again. I cant believe it has taken this long to correct their mistake. This is the most ridiculous thing I have ever experienced.Ive had my ups and downs here. The best Ive got out of this gym is the personal training that I did. I lost about 10 pounds and learned many things. However, Ive just noticed two days ago that they charged me $320. I called and they said they switched billing systems and personal training customers were accidentally charged twice for their service. For one, I had already stopped the personal training so I shouldnt be getting charged for it at all and two, who has $320 to spare?? Its now two days later, the transaction went through and all I was told was that they were writing names down of people who need refunds and a manger would call me within a couple days. I dont have a couple days to have $320 missing from my bank account. Ive got bills to pay and things to do. Thinking about canceling my membership when it is up. I cant keep having these accidents happen and not have something done about it right away. Very very frustrated.

I went here when max first opened between 2013 and 2015. I left because I moved. Never had any problems with the cancellation. I came back in 2018 and there’s never been a problem atleast with working out and just overall service. Only negative is they have maybe 2 employees that can make the protein shakes right. Some can’t at all and u just get water. Overall the gym experience is fine.

Everything you could ask for in a gym

Great placer! Muy husband and I always go there. Nice people and excellent for maintaining in good shape. I dont know how the instructors are... So just try it! Great value for your money!

Would definitely not recommend it because of the ridiculous cancellation policy. Also, was not told about $40 yearly charge. Asked if i could get a refund for just one month even tho they can that I didnt even use the facility in the past 3 months, they still said no.

Very good gym

Decent gym, I would give it a higher rating but they changed their hours so I dont really go anymore.

No music due to computer not working.Couldnt print out my plan as to whwn i would achieve my goals due to printer not working.Could not do my fat index due to no battery.When you are running a heath club you must stay on top !I am a new client and hope they will ave better follow through!

I tried to cancel my membership by driving to a physical location (I pay the higher cost membership to be able to go to any location) and they told me I can only cancel at the location where I signed up. I moved recently and dont live near that location, and I was told by an employee at the Allentown location that I can sign and send a letter to cancel. I did this in April, and its July, and IM STILL BEING CHARGED. After talking to the Bethlehem manager, I was offered NO refund for the past 3 months. This gym is NOT worth the hassle.

Its a normal gym, they have at least one of most regular equipment and a decent number of ellipticals and treadmills. The bathrooms are not too dirty, sometimes there are no handtowels. I havent tried to cancel my membership yet but once I do Ill try to update my review. Im moving away so I wont be living in the area to use this gym anymore. Its just convenient and only 3 minutes from my house. The staff are generally pretty nice, but the free Wifi almost never works and I have issues staying connected to it on my phone for no identifiable reason. Even when I ask the staff they dont know why it doesnt work sometimes.Update : I cancelled my membership the 3rd of June and I was told I would only get charged 10 dollars for July and August. instead I got charged the yearly $39 dollar fee. I called and asked about it twice. One person said they would refund me and another person said its non refundable. Make sure you cancel 2 months before you want to leave and NOT around the month of August. Its convenient to go here but jeez the customer service is really questionable sometimes.

Good equipment, big gym, but you get what you pay for. The place is dirty and lots of people dont wipe down the equipment. And they are sometimes out of supplies like paper towels and spray.

Not very clean, most of the staff not all of them are rude and ignore you if you ask them anything, bugs crawling around and dust bunny’s all over the fitness class room, bathrooms have toilet paper all over the floors and there was actually blood in the toilet seat, paper towel dispensers are empty the majority of the time and when you look around for staff members they are to busy with their cell phones or faces in the computer, no one wipes down the machines after use, and they play the same movies constantly in the movie room! Don’t bother wasting your money! Ps. If you try and cancel even after your contract is up they continue to charge you!!🙄

This is the most crooked company Ive ever dealt with. I moved away from this area over a year prior and this company would not let me cancel without outrageous fees until I was physically there. Then, once I cancelled they said I had to pay one more month. Fine. Then the next month I get charged for another month and another $40 yearly service fee?! They insist I have to pay it even though I cancelled the month before. This has been the most infuriating experience. Sick, money grubbing, crooks.

Nice atmosphere, staff is friendly good amount of equipment.

Friendly staff, good variety of equipment, clean, and the movie room is a plus.

Its a gym! Straight to the point!

Decent facilities but staff not helpful. Empty paper towels and spray bottles while they stand around and talk of on their phones. Sometimes open up late. Frustrating.

Great machine selection. WiFi NEVER works.

The weight area is extremely compact. Not much room for free weights. I went around 1030 and I couldnt even be near a mirror cant imagine 5-6 pm.

Great greeters when you come in, always crowded ..I havent found a time where its not on muscle overload. Can be intimidating when 15 guys are hogging the weights and look at you like an alien when you walk into that area

Favorite gym in the valley. Staff is nice, monthly charges are low (though sign up fees can be high and the yearly maintenance fees can be confusing). Big selection of machines, tons of free weights, bathrooms are always clean. The Cinemaxx room is awesome as you can do cardio while watching a movie.

Great for everyone, i feel very welcomed staff is always considerate and friendly. Nice and clean and theres a great varirity of equipment.

Super clean gym, they take pride in caring for the gym and keeping the equipment in tip top shape. Became a member.

If I could give them a 0 I would. Canceling with them is horrible, you cancel and if you dont cancle in the right time you have to pay either cancelation fee(If still in contract) or cancel after contract up and they hit you with maintenance fee 39.00 on top of your membership fee for the month next month too.

Facility is great. Trainers often train with coffees in hand. Doesnt look too professional to me.

Its a good place to work out. The only thing is that the staff doesnt tell you everything about the gym unless you pay for a trainer.

FAILBBB rating of FUnethical billing practices. Insists you cancel in person.... so they can say it never happened and call you years later. I dont even live in the area anymore. I just got a collections call for a bill over $600.At $10/ month, theyve been billing me for years.

I am at Maxx at least 3 times a week. It is always clean, the staff is friendly. If there is a problem with equipment it gets fixed in a timely manner.

I went to the club to a free trial class and they said I had to pay $10.00 fee for it. 😳 isnt that suppose to be a free class? The customer service person at the counter even told me that if I want to join the gym, I would have to pay the 10.00 for the trial plus 20.00 for the membership. Not even a tour was offered. No customer service skills at all!

Its awesome but the down side that its doesnt have swimming pool

Great trainer and great atmosphere

So far so good.

The gym itself is great, but I had an awful personal training experience. Long story short, I had a trainer that went MIA, and I had to fight higher management to let me use my remaining 7 sessions - in which they only allowed me to use 4.

Terrible membership cancellation. You should be allowed to cancel a membership without sending an address change form. Get with the times!!!

Friendly staff and very clean. There is ample equipment for all.

Great gym. I just hate when broken machines take too long to fix.

Absolute rip off. If you try to cancel your membership they continue to charge you for an extra month because you signed a dumb contract.

Great staff,and a clean fitness gym.good atmosphere

Make sure you keep the membership cancellation confirmation that they give you when you cancel your membership. They will keep charging you.

Nice gym to workout.

The staff are unprofessional and Im surprised that the female trainers are out of shape. The male gym goers are desperate, aggressive, lonely and looking to hookup or whatever. Had two losers (male gym goers) within 2 days back to back bother me. Ill go for now but will cancel my membership very soon.

Can’t speak much about the location, but trying to get a manager to call me back, or someone to put me thru to corp to fix a billing mistake they made on their end has been the worse experience I ever had in customer service.

I wish more of the equipment worked for tracking your heart rate. And that the audio on the TV matched the channel you are watching

Is this place worth it? Looking for a new gym.

Great staff and Gym

Good instructors.

Always running out of paper towels

Wish they had longer weekend hours

Maxx has a heavy bag!!

Good place

Great staff

Nice gym

Worst gym ever

Open 24hrs finally

Friendly staffs

Horrible

Brutal

Best gym in Bethlehem