Online booking is easy. Staff is courteous.Only complaint is it takes too long for a simple job to be completed. Overnight for A service one time and another overnight for a clogged windshield washer pump though a loaner was provided each time.

Johnny and the team were great! I was welcomed immediately and helped with all my concerns. The team and Johnny went above and beyond to make my first service appointment a memorable and enjoyable one.

Johnny and his team provided superb service and fixed all the issues. He also fined tuned my tire pressure for optimized driving and took the time to show me how to maintain the high performance features of my vehicle. I’m extremely satisfied.

This visit was for the turbo charger recall for the 2500 Sprinter Van.Top notch service and accommodations. Professional service adviserand technicians.

Autobahn service department provided excellent / superb services support. Service was A-1 quality from time vehicle was dropped off to vehicle pickup. They also provided complimentary loaner vehicle while mine was being serviced. support was seamless throughout.

I only take my car to Autobahn motors. Have taken my car in there recently to get dents out. When I got the car back it looks as if its brand new. Car wash and vacuumed as well. My service advisor Skip went above and beyond with this one. He worked and put up with me and fought to get what I needed done. Thanks Skip. I know theres a new Mercedes being built in Daly City closer to where I live, but will continue to get my services at Autobahn. Thanks again Skip and Team!🙏❤

My tire was leaking and I had to have my car serviced. Johnie was great! It was a Monday morning and I was super busy and needed to get back to work. They were busy and asked to keep my car overnight and gave me a loaner. I was able to go to work and the next day went to pickup my car only to find the car clean and vacuumed. Everyone at Autobahn are courteous and professional. Would recommend to anyone!

Towed cars are sent to the 510 Harbor lot, separate from the dealership, so there was some friction with communicating between the separate shop, the dealerships service center and myself. Luckily the service reps Joe and Brent were very professional and attentive. Highly recommend these two gentlemen.

Ralph was extremely attentive and warned me the maintenance would take hours and seated me in my own office area. I got so much accomplished with quiet time. Enjoyed Cappuccinos, Water and my purchases!

Went in for A2 and B1 services on two separate occasions and 1 year apart. The service staff is knowledgeable and courteous. I was able to get loaner car or shuttle service to drop off/pick up. Quality service for my peace of mind!

Everything went well with the service report except it was not indicated if the sunroof was replaced according to the recall or they just checked it and deemed to be okay. With everyprimary concern analysis and maintenance service report requested, no one noticed and there was no service report about the back left side tire that was completely flat and has a nail in it. We picked up the car ready to drive home with a flat tire. They should have checked that and told us about it when we picked up the car.

They were great! I have been taking our car here for service for the past couple of years.Johnny at Autobahn was attentive and helpful. Appreciate the service!

Joe and them team were awesome; especially the shuttle drivers (these 2 girls were so nice and professional).Such high quality work and my car is running excellent.

Was greeted immediately by a staff to check in. Joe Leung took great care of me. He was professional and friendly. Made the transaction so easy and smooth; literally painless. Got my car in and out, sanitized and cleaned! I left a super happy customer.

I was just released from a 4 day stay at the hospital. I was feeling depressed and hopeless, due to my diagnosis and conditions. I am passionate about cars especially fast cars. I already test drove BMW, Lexus, Acura and Infinity. But the level of customer service I received from Mercedes was out of this universe. Ernesto and Feeras went out of their way to make me feel comfortable during the sales process, until we found the perfect car, which is my newest baby and I love it. Jamal also made me feel great. They were very patient and kind. Vivian the finance manager went out of her way to get me the best finance deal as possible with a really good APR. Lisa the sales manager went out her way to get me a wonderful deal. And when I needed the car serviced, Joe and Robert went beyond what was required to help me out and make me understand the process. Not only did this is wonderful team made me feel great after such a dramatic experience at the hospital, they made me feel like part of their family. I was so impressed with their level of service I am even considering to buy a second car from them. You definitely will not be disappointed shopping at The Mercedes-Benz Autobahn Motors in Belmont, CA.

I scheduled service for early in the day to get open recalls taken care of, which should have taken 1-2 hours. They promised it would take no more than 4-6 hours. No updates, no explanations, nor apologies, just a call 7.5 hours later to (at the end of the day) to tell me the vehicle was ready for pickup. I can understand a one-off delay, but this has happened every time weve brought the vehicle in for service.

Skip Vaughn, my service rep, is knowledgeable and personable. He had my best interests in mind. He is excellent with communications updates. I highly recommend Skip.

Very professional service….convenient and modern facilities…. Customer friendly.. worked with Skip who was professional and responsive…On the down side ..The telephone system is very frustrating…on three occasions when calling the service department I was left on hold for over 15 minutes….

I always have a pleasant experience whenever I drop off my car to be serviced! My supervisor, Ralph was informative and spot on with what my car needed! I appreciate all the attention my car and I received at Autobahn Motors!

My service manager Skip at Autobahn Motors was truly amazing ... he did a rush order on my service since needed the car to pickup my daughter, stayed 30 mins. after hours to deliver the car to me when my uber was running late ... he went above and beyond his duty and did everything possible to make my experience awesome. Skip is an exceptional service manager ... its the dedication of people like him that make me a loyal MB and Autobahn Motors client!

Very professional, on-time, and everything as promised. Ralph was particularly good, as always.

The people at Autobahn motors are very professional and offer great service.

The drop off area is impeccable. The service is above and beyond my expectations. I would never bring my Mercedes anywhere else. I was kept informed and always treated respectfully. They are very professional.

As expected, great service and Andrew always is the best! Always a loaner and an understanding of my service needs. Will return always.

I came in at 7:00 AM and told Joe my service rep that I needed it to be done by 11:30. Diagnostics revealed I needed a couple of extra services beyond just regular maintenance but Joe pushed and got everything done. Awesome service!

The Control Unit was not working. properly The control screen, radio, GPS would not come right away. It took 10, 15 minutes for the unit to work.I was told after Autobahn Motors did a diagnostic test that it was the battery. After two attempts to correct the problem, the unit is now working and I want to say Ralph the service representative took really good care of my car and kept it over night to make sure it is working early in the morning.Thank you

Autobahn Motors continues to provide superior service. My service advisor, Ralph, is always knowledgeable and helpful. Highly recommend

Joe is always very friendly, professional, and straight forward. I know I’m in good hands when coming to Autobahn for annual maintenance!

Ralph Carrasco, my advisor, was the best. He kept me informed at all times on the progress of my car, and had my car ready at the time he said it would be.

Yes. My First time I came there for my lovely car service . They are very nice. They did my car good job 👍🏻thank you so much

I booked an appointment for an oil change on Friday 08/13/21 for 9:20am, I was late I didnt get there until around 10am. The guy was helpful at first and he said he will call/text when the vehicle is ready. I thought it will only take an hr or 2 since it is just an oil change. I came by the dealership later in the afternoon around 3pm to see if my car was ready. The guy at the counter said it is not ready but they will call/text when it is ready. Around 4pm i got a text from Mark saying that the car will not be ready until the next day. I had to follow up twice the next day to see when my car will be ready because i needed my vehicle. Finally around 3pm the next day i got a text that my vehicle was ready. Mark said they were busy that is why my car was not ready until the next day. My issue is, he could have advised that in the beginning so i can make arrangement for a vehicle to use. He didnt follow up with me to let me know if i was ok with leaving the car there overnight since i didnt have a vehicle to use. There was no option of a loaner car. The lack of follow up, I had to call several times to see if my vehicle was ready. Mark didnt follow up or follow through with me to give me update on when my vehicle will be ready. If they are busy at least advised me in the beginning when I dropped off my car so i have the option of bringing my car back another time or have a back up vehicle to use. It was the weekend. On top of that the oil change cost me $194, that is too pricey. This is my first time there so I am not sure if I will come there again. I didnt have a good experience on my first time.

Communicated well, serviced and returned the car at the time that was promised. At the report cars it said I got complimentary car was but the car was returned unwashed. Now it makes me wonder if service man did really do a multipoint inspection (brakes, fluids, leaks) or it was just a check mark on the list like a carwash?

Hi Joe Leung He was very kind and he spoke very carefully and he gave me good advice

Great service with a loaner car arranged. Very well organized.

Great service reps and quality service- albeit pricey.

Ralph Carrasco was extremely professional, honest and a straight shooter. Appreciated his attention to detail.

Apparently, tire rotation is not a standard MB practice, and the charge was 5x as my local tire dealer. Also, the air pressure was not set to factory settings, and instead was 37 lbs. on all 4 wheels!

Skip was very helpful in explaining the leaking shocks and getting the part replaced in quick time.

Mike Nazari and Vikram Giroh Both of them were great 👍. Vikram thank you very much for my first MB .. my long waited dream car 🙏

Andrew always goes above and beyond with his customer service. Car was finished on-time and as estimated. His personal approach keeps me coming back even for basic maintenance.

I go to Autobahn motors for Nick Serano. His quality of service and professionalism epitomize the Mercedes brand, “the best or nothing.”

Knowledgeable and helpful staff that offer professional services for my MB.

Very organized process - Nice service rep.

Thank you, Josh, for your professionalism in getting my car fixed!

It was great. Johnny land was fantastic.

Fast, accurate, friendly service. Will use Autobahn again.

Repair to navigation system functionality as well as system electronics.

Great Service, Great Customer Care, I love Autoban Motors!

Love to work with Joel. Easy to communicate

The window issue is not resolved. Rep does not return call.

Great Job and Fast service.

Simply the best auto service.

Johnny is very professional and experience and exceed all our expectation for serving our E400 hybrid

I can talk about quality of follow up, business process, etc. but I think the main factor in giving you this rating was the service I received from my advisor ( I believe his name was Amious?) which truly went above and beyond. I particularly had to file for reimbursement from MB for a Camshaft campaign and my advisor basically championed my case through the bureaucratic web and got it filed. Good impression after 8 years of absence!

Great service as always!

Johnny Lam is very professional and you can absolutely trust him for taking care of your car. Highly recommended!!!

Communication was very poor. I am unlikely to return for sales or service.

Courteous timely no complaints

Excellent service.

Very professional service

Great job done!

Johnny Lam is fantastic

Great service.

Great service!

Amazing customer service!!!

They went above and beyond

Great communication

Can never get through to a service advisor. Leaving messages with reception or answering machines doesn’t work, either. They’ve made it clear that I don’t deserve their attention, and they don’t deserve my business.

B12 service

Great people!!!!!!Stupendous Services

Never again

Johnny has my service advisor for a couple of years now and is awesome! He has always been very attentive and responds promptly to my texts or calls.

Thanks Anthony!you turn our fleet trucks back on time to get ready for the next service!thanks for your help Brother!

Awe