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Sturtevants Ski Mart
13219 NE 20th St Ste 107, Bellevue, WA 98005, United States
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Sturtevants Ski Mart

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Lu
Review №1

I got great help renting all the gear I need and it was all in good quality. I am a former skier turned snowboarder and I was able to get all the gear I needed in one stop

Mi
Review №2

Great experience. Former aggressive skier, now aged into motherhood, not having skied for a few years, moved from Canada, needing full set of new equipment. Colin was great helping me find what I need, no high pressure tactics, finding out what my goals are and my needs are. Was great about my kids being with me the whole time... help from from start to finish and very personable. The whole shop has great selection and a wide range of styles from boots to socks to liners... skis, poles, jackets. Amazing shopping experience - they made it very easy. I walked in stressed and left happy!

Kr
Review №3

Had some boots and binding issues for my snowboard, and Kali was amazing with helping me pin point my issues! Thank you! Next season when I buy new gear definitely coming here.

Ni
Review №4

The guys are very thoughtful. On two occasions they went above and beyond to make me happy as a customer. Definitely recommend.

Su
Review №5

Mark Music is the best boot fitter out there, he knows his stuff. Will definitely be back for boot adjustments. No one better!

Mi
Review №6

Just had to drop this review because of how much I appreciated the support I got at the Ski Mart today. Came in looking for a new board and even though the line to get in was out the door, Will and the rest of the crew went out of their way to give their full attention and set me up with everything I needed. This isnt the first time Ive had a top quality experience here, but had to finally give credit where its due. Thanks again yall!

Xi
Review №7

Very unpleasant experience shopping at sturtevants. There is no sign outside for 2 lines, very confusing, I had to switch twice to get the correct one. Even if you booked through their website for rental, you still need to wait for over an hour to get in. Very low efficient service.After 2 weeks, I received a phone call from store manager, and he explained the store has some difficulties during this special period. I think the phone call shows they really would like to make improvement for this store and care customers feeling. It really change my first bad impression and I would like to pay another visit if there is any need.

Li
Review №8

Jordan was fantastic at the ski mart. While adjusting my bindings for a different pair of boots, he noted that my skis were “thirsty” and in need of a wax. He gave me a quick wax for feee and advised me to come back for a iron hot wax when able. Also! He educated me that my skis need a layer of wax on the off season to protect the bases so that my skis don’t dry out. The staff is friendly, knowledgeable and efficient. I would highly recommend Sturtevants!

Bj
Review №9

Yeah, I understand???.... NO ONE in the store 20 minutes before closing and all that is wanted is to rent xc skis/boots by someone that has rented there THREE times before and they wont do it ... Five, countem, 5 employees are there and the policy is not to rent after 6 pm.

Ch
Review №10

Terrible customer service. We booked an appointment (12/28/2020 - 6pm) for Ski rentals and as we reached there we saw a line outside their store. Since we booked the appointment we went straight to the door and asked the store rep about our appointment. She was also guiding those standing in line who are store walk-ins. She checked our appointment and said we booked for store shopping and not rentals. I showed the appointment confirmation email which I had received which clearly said “Ski rentals, boots fitting and store shopping”. Boy that sparked so much anger and the store rep started shouting at us saying “Look all these people standing in line? They are waiting for rentals but don’t have an appointment. So you didn’t book your appointment right!”. And she also added that she has been doing this job since the morning and she is tired of speaking to us. But she gladly went to the people in line and started conversing. It almost felt she profiled us and did this on purpose. I don’t know how else to think about this!We book an appointment and come with the appointment only to be harassed by a store employee even before entering the store. We have decided never ever to shop at this store and will also be gladly telling our friends and family the same.Thank you for nothing Sturtevants!

Jo
Review №11

A good place to rent gear. Make a reservation!!! Without one, you risk waiting inane for 30 minutes to get in since they restrict capacity. Most season rentals arent available at this time. Parking is also a challenge.

Ke
Review №12

For covid-19 they have the best precautions. They constantly sanitize everything and its very nice.

Ji
Review №13

What unbelievable product knowledge and service. Elizabeth knows more about Women’s skis than any sales person I’ve ever encountered. She’s generous with her time and very patient with customers. Second visit, Paul impressed me with his experience with so many skis on the shelf. These two are probably the most accessible and likely underpaid experts in the ski industry. Ski Mary delivered a fantastic sales experience that you can’t get via mail order. Highly recommended.

Ad
Review №14

Best place to buy ski equipment at an excellent price.

Em
Review №15

Visited for season ski rentals and the staff were super professional and helpful.

Jo
Review №16

Best ski shop in Seattle area and anywhere. Have purchased skis, boots & all ski clothing & equipment at Sturtevants for my kids & myself for past 15 years. Also get all our skis tuned at the Sturtevants shop, as well. They have the most reliable and consistent shop Ive found. I get all our skis tuned at start and finish of the season. If skiing out-of-town I will get our skis waxed at destination, but when in town I always have the skis waxed and tuned at Sturtevants. Ive also special ordered ski gear and clothing at Sturtevants. They are my go-to shop for everything skiing year in and year out. Have also sold many pairs of skis on consignment at Ski Mart. The skis always sell, and I consistently get a fair price.

An
Review №17

I’ve been out of the ski game for a good fifteen years, but the Sturtevant’s staff was super cool and helpful throughout the whole process of getting me back on the slopes. JR at the fit counter was awesome. He helped me get and fit bindings and boots to my skis, had me walk around with different inserts to get the right ones, and had them done in time for me to use that weekend! Great service, fast and friendly. I need to go back and check out all their tech clothes!

Yu
Review №18

Very helpful staff but lines are long in 2020

Ja
Review №19

Great place to rent ski and snowboarding equipment! The employees there are friendly, they know what they are doing, and seem more than happy to help you out. They definitely know what they are doing and are very interested in their snow sports. Large inventory to choose from for rentals but it does sell out quickly. Try to reserve online if possible. Then also sell related clothing and accessories. Limited parking in front and around their store.

Ha
Review №20

Very friendly and patient. Helped me find the right shoes.

Sa
Review №21

Its a good place. But yesterday it took very very long to rent the ski equipment from there. I think they should add 1 more person at the ski center. They have a good sale going on for the hats. 🙂

Ad
Review №22

In the five years that I have been snowboarding, I have never seen such a poorly ran ski shop. It’s one thing to have teenagers working in your store, it’s another thing to have no idea what they’re doing. To make matters worse, what few adults were present were not much help either.My girlfriend called before we went in and they said “we are busy” but being that everywhere is busy this time of year, we decided to bite the bullet. Upon arriving however, we found the store was not busy but rather just so poorly ran they could not get people out the door.If you are not going to this store on a Tuesday at 2 pm, I would recommend looking elsewhere. Otherwise, you will easily lose an hour of your day to the incompetency of the staff. The only reason they get two stars instead of one, is because the rental policy is very generous. They do not charge you for the day you rent or return said items. Yet, this makes sense considering how much of the day they wasted.

Ni
Review №23

I rented skis from this place and it all went so well! I reserved them online to pick up the night before I was leaving and dropped them off after the day of skiing. My boots were waiting for me on a shelf when I went to pick them up and they were so clean and looked new! I now prefer this experience a lot over renting from the resort. The guys were able to spend extra time with me to make sure everything really fits perfectly and they helped the other people renting skis trying on some boots next to me too. I enjoyed skiing at snoqualmie with them. The beginner skis are purple and look nice.

Pa
Review №24

Nice equipment with fair price, but poorly managed during COVID. Expect huge lines and spend 45 minutes even if you just need poles.

Mi
Review №25

They are the best! they offered me very useful suggestions for my first snowboard purchase, and I bought my first snowboard it was too short to me and they agreed to exchanged it for another longer board and I can use all the credits I paid towards the first boards on the second one! Best crew ever! so much more friendly than the sales in the bigger sturtevants store! Love them! would purchase more ski stuff from them in the future!

Le
Review №26

Probably the most horrible shop I have ever been to, DO NOT RENT FROM HERE, Snowboards and skis are over 10 years old and are in horrible condition, its like they dont even take care of them, EDIT, they reached out and fixed many of my problems, would recccomend

Ra
Review №27

Hugh variety of boot, boards, ski and other accessories.

Sm
Review №28

The selection was great and customer service stellar. Staff was knowledgeable and helpful, especially Mason who helped my son and me pick and try a bunch of ski boots, with lots of patience and pertinent advice. Thank you, young man!

Pa
Review №29

The only place Ive found a helmet that fit.

To
Review №30

Sturtevants was the pinnacle of quality and value in Bellevue ski sports when I was growing up. I recently brought my kids here to let them in on the program, and was sorely disappointed with our experience. Underwhelmed by the store and even more by the service (manager was just short of contemptful as he forced himself to try and help us). I gave it nearly 30 minutes before making the good decision to take my business elsewhere.

Am
Review №31

Simply amazing service! Came in looking for cross country skis (they were crazy busy) and they hadnt picked up cross country gear from the warehouse but they told us to come back later, promising they would go to the warehouse for us asap. They called me when they picked up the skis and the guy helping us was just AWESOME. He helped us get skis right out of the van, fresh from the warehouse! Fantastic friendly service.

To
Review №32

Shopping here was an absolute pleasure. We were assisted by a youngster in the front board section. He was friendly and super helpful.

St
Review №33

Cool ski shop. They sometimes leave used equipment out by the side door.

Da
Review №34

The staffs are very unprofessional. Went in to purchased some binding for my snowboard and asked if there were any in size L in the Burton free style binding . They were so busy on their phones that they didnt even look at me when they told me that what they had out is what they had. Didnt even attempt to help me find the size or look in the computer if there were any in stock in the first place.

Sa
Review №35

Amazing customer service! Taylor & Eliot were a great help with choosing and setting up the board.

Pa
Review №36

Excellent prices. Wide product selection. Very Experienced Staff. They push a real team effort to help customers.

Da
Review №37

Above average in their presentation of ski wear.Sevices suffer from continuity of staffing. Fair place to shop.

Ja
Review №38

Elizabeth, Keisha and Sophia are the best!!!! They hooked it up with helping me find some awesome new snowboard gear. Great deals, quality products, and a knowledgable staff definitely makes this my snow shop of choice.

Gu
Review №39

This is a good place to rent skis (cross-country gear too). The staff was nice and stayed open after their business hours on a Friday. Their rentals are affordable and convenient (rent the day before, return the day after).

An
Review №40

Heres the details.... picked up my skis and they did a terrible job on them. Didnt fix the scratches I paid extra to ptex. Did not wax them from tip to tail. Just the middle. Its the work of amatures. Ill have to finish the job myself at home. Go some place else for your ski or board maintenance.

Sa
Review №41

You will fnd what you are looking for here.

Ke
Review №42

Dont buy ski boots anywhere else within a 500 mile radius. The boot pros here are just that - full time and long tenured PROFESSIONALS. Simply put they know what they are doing and that knowledge makes 10X difference in the end result. I ha e now purchased many pairs of boots from them for myself and family, as have friends. For me its now to the point that i think money spent on boots anywhere else is a waste of money. Seriously.

Le
Review №43

Well, they have perhaps the best skiing experts I have ever met. I guess not all sales people who work there are equally knowledgeable, but look for a skinny, tall guy with a beard. His recommendations (I bought skies and boots) were nothing short of impeccable; I verified this both on the slopes (no one can tell now that I cannot ski :) and on-line. Yes, I am that kind of shopper: I buy stuff and then keep looking for confirmation that I had made the right decision.

Jo
Review №44

Bought skis and a snowboard there. Put the skis on hold in back office, to pay and pick up later that eve on my way out of town to go ski. When I came to pick them up they had pulled off the sale sticker off and insisted I pay the full price for them instead and argued with me that there was a sticker.. I had a witness when I held them that they had an orange sale sticker on them when I held them which was precisely why I wanted them. Other than that was good service, but lost my trust there.

Ei
Review №45

Great sales people - super helpful and knowledgeable!

El
Review №46

Watch what you buy there. You are stuck if you choose a defective one. I bought ski goggles which had bubbles and took them back for an exchange but they wouldnt because there was nothing wrong. Only a lunatic would take their brand new goggles back for an exchange for the exactly same color and style unless they are defective....

Je
Review №47

Knowledgeable, helpful & friendly staff helped us with kids snowboard package rental.

Da
Review №48

Ive been a fan of the Sturtevants Ski Mart for a long time. They have a good selection of last seasons gear and both used and new. Great place to find bargains.

Si
Review №49

Friendly staff, helpful too. Good selection, ski service, rentals, equipment. Quick turnaround even on peak season.

Ra
Review №50

Great service

Jo
Review №51

Great place to shop, amazing prices, and very knowledgeable and friendly staff!

Ch
Review №52

Great service! Even gave a full refund on a rental when Crystal was full!

Ma
Review №53

Beautifully reorganized, making it very easy to see what is available. The staff is very friendly and works hard at keeping up with the steady stream of customers.

Bo
Review №54

Great services, friendly staff, and good prices too.

Th
Review №55

Insurance mean nothing here. Whatever happen you will have to pay full price for the old board that they give you for rent.

Ch
Review №56

Good prices a decent selection also some used gear for the budget conscious. During the winter it may be tough to find parking, but there is more in the back of the store.

Mi
Review №57

Great service. Very knowledgable and trustworthy staff.

th
Review №58

Would not barter on prices even when equipment was damaged and unknown to young employees

Jo
Review №59

Out of size 25 season ski rental boots. 😨

Pr
Review №60

Bootfitting services are A+. They charge a ton for custom insoles, but I regret nothing. They get really busy in ski season for good reason, so show up with a couple hours set aside and be patient.

Ma
Review №61

Knowledgeable snowboard staff and great sale price !

Ri
Review №62

Good last year price, may have to park on other buisness parking space.

Su
Review №63

Super helpful and super patient with the ski boots I bought truly recommend this place for newboes

Do
Review №64

A lot of ski and boots for choose; reasonable price.

Da
Review №65

Great place to get used gear or to just rent some gear. Pricing is competitive for rentals although some ski locations have better deals for same quality.

Gu
Review №66

Came in to buy ski clothes. They are understafed and it took a while before I could talk to anyone. When I was finally able to talk to someone, she was rood, unfriendly and condicending. In addition, she seemed to want to get me off her back as if I was a burden on her. I will never come back to this store.

Eu
Review №67

Decent store, but not much savings comparing to Sturtevans itself.

Wi
Review №68

Nothing but a first class store! Helped me out for my first ski trip to Crystal mountain

Ro
Review №69

Great selection, great service!

am
Review №70

Really great customer service. Rent a snowboard for 2 days $25

Sh
Review №71

Good inventory, average service and very busy

Po
Review №72

An awful service! Waited in line to the registry 40 min. There was only cashier that was helping other people to match boots and find sizes. The store is very disorganized and dirty. All murchendis are spilled on shops floor. Very bad experience !

Pa
Review №73

Cant tell one store from the other. Big hassle finding my skis

Ka
Review №74

Helpful and patient with me and the kids. Friendly and professional.

Br
Review №75

Spendy place but got what I needed

Ph
Review №76

Decent new and used selection. Their policy to make you wait for a couple days to bind your skis is odd since it takes them 15 minutes to do.

Be
Review №77

Reasonably small range of items for sale at the end of season, also quite expensive

Ka
Review №78

I was shopping for skis, they didnt really have anything..... I mean really, the selection was dismal and a lot of skis looked like theyd been through the ringer. Theres really not much to say, because there really wasnt a lot going on in there.

Ed
Review №79

Amazing and super helpful staff!

An
Review №80

Really nice staff and good products.

Ma
Review №81

If you have over an hour to just wait for a rental, then this is the place for you! The line was backed out to the door and instead of moving employees around to support, we had to wait in line while one person attended to everyone.

Ro
Review №82

Best ski bargains in the business. Try parking around back.

Ca
Review №83

Very helpful staff

ju
Review №84

Great shop guys working there

Lu
Review №85

We always rent my kids skis here. Last year we were a day late for return due to a snow storm closing the pass and they didnt charge a late fee or an extra day as I called ahead of time.

Da
Review №86

I have been buying here for many years.

Sc
Review №87

Nice people but the rental gear is mediocre.

Al
Review №88

Nice local ski shop

Sa
Review №89

Great place to rent skis

Ha
Review №90

The people are friendly in general, the stuff are expensive in general, :-). But for ski, isnt this normal?

Ne
Review №91

Terrific and helpful staff

Ch
Review №92

Value-priced ski gear.

Ni
Review №93

Awesome!

De
Review №94

Less selection than before

Ya
Review №95

Pricy!$$$$$

Information
60 Photos
95 Comments
4.2 Rating
  • Address:13219 NE 20th St Ste 107, Bellevue, WA 98005, United States
  • Site:https://sturtevants.com/
  • Phone:+1 425-637-8958
Categories
  • Ski rental service
Working hours
  • Monday:10am–7pm
  • Tuesday:10am–7pm
  • Wednesday:10am–7pm
  • Thursday:10am–7pm
  • Friday:10am–7pm
  • Saturday:10am–7pm
  • Sunday:10am–7pm
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