Walked in without an appointment after my cable box died on me. Was greeted at the door very friendly young lady (EM) very professional. answered all my questions I was in and out in 10 minutes was very pleased was far better than the customer service side expected do the other reviews I have read. So if you live in Greene County and need to replace your cable box give this spectrum store a chance and write your own review you will not be disappointed.

One of the worst customer service I’ve ever experienced. First of all, the wait time was very bad, because the guy working was on his phone instead of helping customers. Then he was assisting me, he told me that he is not allowed to give me the 2 piece router and modem. I was fine with that, but the the thing that didn’t sit right with me is when he was processing my info. First he tells me that I don’t have any correct info or am a current customer. I showed he all the info but he still said he can’t help me. Then I told him to recheck even though he didn’t want to and it worked. He then blames it on the website. Next he was watching whatever was going on the tv as he was processing as if he was not engaged in the process of helping me. I’m so surprised that a big company like spectrum will have employees like that. Today I’m returning that equipment he gave me that defected at a different location.

They certainly are an improvement over Time Warner. The 1st person we talked to reverted back to Time Warner days however. We had to go back home and pick up a document we had forgotten. When we got back, we got a different person to help us. She was pleasant, took care of our request and then some, and even helped us with some things we hadnt thought of. We left pleased.

Went to this location and signed in at the front. An employee asked my name and what services we needed. After we stated we wanted to add a phone line to our internet she stated she couldn’t help us and would have to wait until the other associate could help. We waiting for 30 minutes only to find out this employee REMOVED MY NAME FROM THE WAITING LIST! Not wasting my time to wait in line AGAIN. Terrible service. Not going back to this location again.

I spent two hours at this store just to get internet service. I came home, installed it, it works for 15 minutes and now it doesnt and I have to wait a few days for a technician to come out. Frustrating.

Unless you have an appointment they tend to be slow moving and you can get better deals online or through the 800 #

One employee working with 4 people in line and shes moving so slow that shes only seeing new people walking in with appointments. Talking leisurely with customers, not hurrying at all. Im just trying to swap out a defective modem, this stop that should have taken less than 2 minutes has taken over 2 hours.

Tim a driver for Spectrum rescued me today as I was pumping gas at Speedway! The nozzle got stuck in the car (lol) and he quickly came to help! He deserves a raise! Thanks Tim! Your awesome!

A technician was sent to my new home on June 27th because I was sent the wrong equipment after I moved. He came out to my house and I asked him if I could just use my modem/router from the old address instead of using a separate modem and router and he said that the separate ones he brought were faster so I agreed to have him use the new ones. I asked him if I could return the equipment I wasnt using to him since I was told they could send someone to pick it up and wanted to save someone an extra trip. He said yes, he would return it that evening after he returned back to the office. He said once he scanned in the serial number, it would show that the equipment was registered to my old account. Two weeks later and I got charged $59 for the same equipment that I handed him that day. When I called Spectrum, I was on hold for over 2 hours only to be told that the technician must not have returned or I was lying and there was nothing I could do but pay for it. I have been a customer for many years and this was how I was treated. It would be so easy for them to verify this with the technician that came to my house on June 27th but they refused. Worst company ever! I am cancelling after many years and going with AT&T.

Check in device, did not function properly. Service was a bit slow. Rep was spot on. Courteous, knowledgeable, solved issues

I was in and out in 5 mins with my reason for coming in taken care of! Didnt have to wait and Em was asking what she could do to help as soon as I walked through the door! Super friendly!

Very friendly and helpful! But very busy on a Friday night. Should have expected that, I guess. :)

Drove 45 minutes here because westchester never has stock and was sold a broken phone at westchester. Was told it was an even exchange get there they want $150 more out of my pocket when I was told by customer service it was an even exchange. Say ok just cancel my service its been daily problems since I started service with them a week ago and Ive had internet with then fir 2 years. They wanna charge me a $50 fee for refund because they messed up.

Very busy, only 2 people working. Nice, big lobby. Plenty of seats for waiting.....

More expensive than Comcast in Chicago when I had 3 Tvs! Did not purchase anything

Employee (I wont put his name out there) was very condescending and rude. Acted like we were a bother to him. Ended up leaving without answers to our questions.

Customer service was terrible.We spent over an hour and a half there and finally a senior customer rep approached and asked what the problem was and was able to get us what we needed in just a few minutes.We will never go with Spectrum Mobile again. So many issues!

Worst service when only returning a device. There needs to be a self service option for these things so we don’t have to wait for 2hrs to be handed a receipt after a 3 min transaction.

This location is a joke, rude employees. The pay your bill machine wasnt working right and waited for over 2 hours then left. Never was waited on.

Was packed. Clearly over an hour wait. Decided to come back another time.

Ive been to hell. I spell it...I spell it Spectrum Store.Anyone thats been there knows precisely what I meanIve stood in line and waited near an hour and fifteencall it pointless

Theres a balding, little man who works here giving out broken equipment on purpose. Just had it confirmed by a Spectrum technician. Dont visit this store.

Worst customer service ever. It took over an hour to been seen. Only 2 workers and they just took their sweet time.

Lady that helped me very knowledgeable. In and out quickly. Maybe your best employee.

Extremely toxic/hostile environment inside the store. The company doesnt even try to provide a good customer experience, and I felt like I needed to constantly stay on guard to avoid getting ripped off. Left as soon as I could after getting what I needed.

Service there was excellent, willing to help,very polite and well informed on products

Nathan and Em were wonderful and helped us with all our needs! We will return to this store whenever we need to

Workers are very slow. Youre wasting a lot of time

Nice store, not crowded at all. The guy who waited on me was a condescending and very arrogant.

Very kind and knowledgeable by my questions about the programs they are offering.

The one star is absolutely too much for the store. Absolutely the store and managers cannot be represent of Spectrum. Disrespect people, very low knowledge, and terrible communication... all are in the store. Drive more and find another store but never stop the store. May you will lose gas or time but you will save your health They can sell a phone or service but if you have issue do not ask them, they cannot help you, just they can show the exit(Yes, honestly at this point they can help you because finding the exit will be so hard, when you get shock with talking the people to find a solution for your issue. They will show the exit.) I really suggest the Spectrum to closed the store as well as if there are similar. Stay away from the store!!!

They were very helpful and courteous. And informative.

The guy I worked with was rude and incompetent. I won’t be coming to this location again.

It was not lit very well. I had a quick questions and the lady wouldnt even let me ask until I gave her all of my information. She was so quick to cut me off before I could actually ask. Name..address..phone blah blah blah

Spectrum internet focuses on money first and shows little value in the customer. Charges for internet, even after canceling service.

Do NOT use this company, all they do is rip you off!! After your “promotional period “ is up they Jack your bill up and you have to pay as they conveniently don’t have another promotion for you even though they send massive amounts of JUNK Mail!! Even the BBB doesn’t help when they charge you for services not rendered, Shameful they only care about the almighty dollar!!

Quick and polite service agents!

Too bad I can’t give zero stars. Spectrum has always had the worst customer service and the new Beavercreek store lives up to that reputation. I went in there this past weekend to return a modem/router and they did not want to give me a receipt for returning it. Since when do they not give you a receipt for returning merchandise? I told them I was not leaving without a receipt so one of the guys finally got a receipt book and hand wrote a receipt for me. I told them I was not going to get charged a month later because they said I didn’t return my modem. I have dealt with Spectrum for years. I know how they treat their customers. They do not care about long term customers. All they care about is getting new customers with “specials.” Once they have you then they don’t care and consistently raise your rates every year. As soon as I find an alternative to Spectrum, I will be leaving them. Not that they care.

Horrible customer service in the store. Three employees present but only one actually helping customers, causing quite a backlog. When I asked one gentleman if he could help customers, he stated he was the manager and could not help...I wish I would have traveled further for better service.I am only leaving one star because google forces at least one :/

What ever you do DO NOT I repeat DO NOT get the mobile through spectrum it is beyond ridiculous the things you have to go through to not get the phone or anything you want!! And if you have their mobile I wouldnt get their protection plan because you pay all that money to be told if your phone gets broken what ever they send you is what you have to deal with!!!

Too many customers waiting and not enough workers. I thought customers comes first but not with one employee, he was doing something else besides attending to the customers

Had a few hiccups in the at first however everything was straightened out, and the technician came out handled what needs to be handled was very polite courteous as well as respectful of the property.

Great service reliable and knowledgeable professional staff service

They were fast professional and pleasant.

The kiosk for paying bills is wonderful and easy to use.

Its a good place

Only needed to pick up a cable box and due to this being a cell phone store, I am in que waiting for people that are buying phones which takes entirely too long. This business model is flawed and they will lose customers when something that only should have been a walk-in and walk-out transaction, took way longer than it should have. I should have just had the box sent to my house. We are getting the box because their app sucks and constantly cuts out. Do something about the app! Dont get spectrum TV, Hulu live is way better!

A more than 50% increase in pricing in the last 2 years & they cant do anything about it. no thanks. Ill find another service.

Had to drop off their equipment, waited 45 minutes and finally left 2 people working one guy just walking around👎👎👎

Nasty customer service, very rude.

They were great helping us change phones. Justus is the best

Was greeted immediately, got the modem I needed and was out in 10min. Love the informal atmosphere with the checkout being at a small round table with chairs.

This was the first time I went to this Spectrum location. As soon as I walked in the door, I was greeted by an employee. She asked me how she could be of service, I told her I wanted to pay my bill. We walked over to the payment machine, I gave her my check, and she entered it in the machine for me. I thanked her, and was on my way in no time at all.

Stopped in today to exchange some equipment. Was in and out in a matter of minutes. Friendly staff and great service!

Marketing department makes this already terrible reputation (cable isp companies) even worse. You put these hidden costs/fee instead of just quoting the actual price which is fair anyway, only leaves a bad taste and makes me not want to give people with this type of business practice. And to have the representatives belittle you as if youre blind and dumb for not reading the 0.01 font size at the bottom of the advertisement doesnt help either

Had questions about our account and could not get anyone on the phone. Came into the store and in just a few minutes our questions were answered and our account updated.

Very helpful staff.

Spectrum is great!I have the easiest time,i go tight in put my money in the Kiosk machine, and by the time I get home everything is back up and running..

Rude rude rude rude did I mention rude im so glad I was only there to discontinue service.

Dennis was great. Emanuel helped LAST WEEK AND he was awesome as well!!!

Long lines credit card machine wasnt working

My gal at Spectrum was very helpful when I needed it with my phone questions!

Terrible website, can’t make an in store appointment, for a tech company, they are way behind.

The phone service set up very difficult to get around to talk to someone at a local store oppose to spectrum customer serviceSo silly not to have a direct line to the store youre actually trying to figure out if they have what you want instock!

Closely watch your bill?

Got the equipment I needed to replace my modem

Very nice and very helpful

Rude Manager Is not well informed.

I was excited to get internet through Spectrum due to having positive experiences in the past.However the worker on the phone was so rude I will be going somewhere else.

10 customers and only one person working!

My older neighbor bought a cell phone, he didnt have an email address, so we took it in here to get it activated. DaMarie was very helpful and even set him up with his own email address. Now Ihave to show him how to use it!

Em was very helpful and friendly.

We switched, and so far were satisfied with the service and the bills seem to be the same age time which was the problem with the last company we had

Helpful store and got our issues resolved quickly.

Friendly people polite and quick nice environment

Terrible serviceRUDE!!

Awesome customer service

WiFi keeps going out for no reason

There getting better at working with people

Dennis helped me out tremendously to return equipment!! Thank you!!

Answered all our questions an it was great service

Worst customer service ever!!! Both workers acted like I was wasting their time.

Busy location! Most covid-19 protocols in place, except for sanitizing the sign-in screen. I wiped it with my sani-wipe after the 3 people ahead of me!

They dont offer or talk about the phone package

Wish I could give 0 stars customer service was absolutely terrible I wouldn’t recommend this location to anyone, I will be taking my interests to AT&T.

Could not get to a live person!!!! Computer just kept repeating itself. Booo!

Good location

Long wait

Have no connection to their corporate for account name change regarding a residence in another state.

Customer service was mediocre at best with limited inventory supply and ridiculous return/trade-in policies.

SLOW!!!!!! 3 staff out front, 2 on computers ignoring customers !!!!

Good job

Just wonderful

Waited to long