I am very disappointed, this was my favorite place and I have never had issues until the past recent months I feel so disrespected by them and unworthy of their time. I have called multiple times and no one picks up besides the person who re-directs the calls. I have been without medication for 2 months .. they know my medication causes withdrawals and they literally could careless. Very disappointed.

I changed my rating as I got a call momentarily after posting a negative review due to no call back after months of calls to this facility. So I was satisfied that they took my post seriously. If that is indeed what caused them to reach out so promptly this time. I will say for anyone wanting evaluation they are months out on appointments. I won’t be seen until mid April and it’s early feb. Just a heads up for anyone . I have used spindletop before and they did very well with me then. I’m hoping my upcoming appointment goes equally as well.

TERRIBLE AT PICKING UP PHONE CALLS!!!! NOT HAPPY!!! A waste of time. They probably have bad connection with phone calls but they are sooooo bad at calling back when I leave a message that is important to make appointments!!! Great place so and so I’d say average but only if they speak out to me and do their job and reach out to others on the phone I’d rate 5 stars. BUT A 1 FOR ME!!! I’m so mad and unhappy with how they dont call back when I left a message a few days ago and I never got a call back. Terrible. They aren’t trying hard enough and if they did they would’ve reached my phone calls. 👎🏻

Boring as hell, very inconvenient

To say it was my first time going there I was very comfortable with everything and being there. Im going back Thursday so I can finish my intake process and hopefully they are way better than the other place I used to go.

I drove an hour and half and was stuck in traffic for an extra 20-30 minutes, just to be told once I arrive that the doctors arent seeing anyone today and they arent letting people get their medicine. I called the day before to confirm my appointment. Why couldnt they have told me this then! I drove 58 miles just to be told to come back Monday. (which is a federal holiday so they probably wont be open then.) Also a half a tank of gas was wasted all because they didnt tell me this the day before.

All of the staff was very welcoming to me and my toddler. They were wonderful with him!

I went here for a year for help with my depression. Now whenever I call for a refill on my prescription, they transfer me to an answering machine without fail, then ignores you when you try to talk to someone else. This is not a clinic that cares about the long-term mental health of its patients. Furthermore, the staff here neglected to tell me about copays for several visits and incurred heavy costs to me.

I came to Spindletop with the goal of bettering myself and lifting the situational depression that had plagued me since age eleven. I had had undiagnosed selective mutism which turned into depression and social anxiety. I was recommended to Dr. Mormon because of the treatment resistant nature of my depression. I functioned. I had a job and I never qualified for disability. I never had thoughts of harming myself (for many years) or others (ever), but I still wasnt happy with my life. In truth, this was because I had always been alone because of my social anxiety and was desperately unfulfilled in life. Wouldnt you be depressed if you had nothing in your life and never had? I set a goal for myself to become a foster parent, as my mother and grandmother had before me. I had been around foster children all my life as well as had many years caring for children, including helping raise my adopted (former foster child) special needs sister.The few people at Spindletop I told about this goal were supportive and urged me to continue on with the process, which included taking classes and getting my home inspected. For the first time in my life, I felt like I had a purpose. I had hope. Not only would I be helping myself but I would be helping others, which Ive always heard is the best way to forget your own problems. I was honest with my assigned case worker about my depression and she said this would be no problem but that I would need a doctors note to finish certification.I went into Dr. Mormons office Monday expecting no problems when I told him my plans. However, as soon as the words came out of my mouth he shook his head and deemed the idea too stressful. Taking care of kids is stressful, he explained, even though at 37 of course I already knew that and I would estimate that about 99.99999% of his other patients had kids to take care of. He also explained that he had spent six years as a child psychologist and that may of his patients were foster children. I tried to educate him on the fact that due to the fact that I lived in a one bedroom apartment, I would only be allowed to take in babies under 3 years old and that the children with severe mental and physical problems are assigned to foster homes who receive special training in those fields, but his mind was already made up.I brought up the fact that I had always been entirely composed in his office and that nothing in my behavior would indicate that I was unfit to pursue foster care. He used the fact that I was crying right then as proof that he was right, though I would like to see how he would react if some cold, unfeeling person who didnt really know him used his power to murder his one last dream right in front of his face.So now Im back to having no hope, no goals (because Im obviously not equipped to do anything meaningful) and no life. I will just be sitting in my apartment with my cats for the rest of my life, being a shut-in (the type of person society makes fun of) because it hurts too much to go out and see everyone else living life when all doors have been shut to me to have any chance to do so. Seeing a doctor is supposed to make your life better and give you more opportunities in life, though in my case it was quite the opposite.A more streamlined version of my review of Spindletop is this: There are too many doctors who come and go. (Though Dr. Mormon should GO). Some are only seen on screen and none of them really get to know you and most dont seem to care or put forth any effort to understand. They think anyone who steps through that door is dangerous and go only by their textbooks and put patients in a box, whether they fit into one or not.

I have been going here for years and years. I think about 16 or 17. I have seen doctors in private practice that were not even close to as good as the once I have seen here. I am white and I have had not been treated any differently than anyone of any other race, good or bad. These people in all my years, with the exception of one, long ago have been absolutely wonderful. Many times if you are treated badly its because of your attitude, just saying, I cant imagine that anyone would be treated badly here after all the years I have had experiences here and with all of these people.

My first time there was ok and I was comfortable with the staff that helped. For the first time I was treated based on my illness and records not my appearance. Not everyone looks like what theyve been through

They would not talk with me while in crisis without an appointment. I was told I could just come inVery sad they they were ugly to me

I felt welcome and that I had become part of something bigger than myself and the problems that I had

Mhmr on 8th Street the wait time is ridiculously long the staff always talking and not working you are not there priority here they do not treat PTSD there main focus is bipolar adults you can not get medicine to help pick you up only slow you down i suggest finding another doctor if possible

Called up there to ask a simple question and the lady was highly rude! 😡

Very unorganized with appointments. I called a week ago to get an appointment for my baby and they told us to call the day before, well, that was a rude waste! Now, I am left trying to find a doctor in Austin because my child is relocating and I am left with no help or medical records to help him relocate 😢.

Appointments are obsolete at this place. My wife had an appointment however reception allowed 3 others ahead of my wife stating they had earlier appointment. How is it possible at 8 a.m. and your doors unlock at 8 a.m. to let others arriving at 8.30 ahead of my wife. From this date forward all appointment will be video and audio recordings for filing formal complaint with state and federal government against staff

Very much racist against white people, if your african amercian you get special treatment, had an appointment pre scheduled and kept letting 4 african amercain with no appointments go before me and 1 came after me, they are so racist against white people and they always hollar whites are racist just another one of their lies, to get away with it time amercians start speaking out

Didnt really want to give them a one, but theres not a lower rating. Its bad when you have a child that has to be on medication to start with. Then this place has messed up my daughter getting her medicine on 2 different occasions. Like Dr Mormon but the staff could use a lot of work.

Ive been out of my meds for 2 weeks thanks to them. I called the number for refills, then when I went to pick them up was told they werent there because I had to call the clinic and have them call the refill in. Ive never been told this before.

They always let you run out of medication for days before they request them. They dont release medical records required by law.

This location saved my life! They got me in treatment for addiction within days!!!

The wait is ridiculously long. Doctors are no help. They dont want to priscribe what your child has been taking for years.

My appointments were on time and stuff but e building where my boyfriend goes put him on housing and he got his voucher and they told him not to proceed until they done inspection 2.5 weeks later still havent done it and landlords getting pissed theyre not returning calls or anything really shitty housing system

Paper trail to u and ur family