They have no communication. I called and got 3 different people and they each gave me completely different answers. And they had my address messed up when the sender had it correct. I had to keep up with them all day to make sure everything was right

Package moved timely from shipper to delivery. My low rating is because my package was delivered on a rainy day, that had several heavy rain instaces, and was left out in the elements instead of on my covered porch. My package was heavy and so wet that it fell apart when I tried to pick it up to bring in the house.

Fedex said they tried delivering today at around 1:30. The website said customer was unavailable. Will try next business day. First: we did not hear anyone knock, and my husband I are home. Had someone knocked on the door, our dog wouldve gone ballistic. Second: Next business day is Monday not Tuesday. So Im going to guess the package was delivered to the trailer next door again. Not the first time fedex has delivered to the wrong address. Nice try, fedex.

Bring your own tape. They waited until after I bought the tape and box to tell me my return label was invalid. A waste of time and money. Wish Puma didnt use them.

Can’t get ahold of any local FedEx they outsource there calls. Why can’t I call directly to the local FedEx????!!!!!!

We had an issue with an order. The label was rubbed off or something causing it’s delay. We needed it for a timely repair. We called customer service and they not only found the package, but they got it to us over 750 miles away in a day when other fed ex employees said it wasn’t likely going to happen. But they made it happen!

Great place, love the hours, gives me time to get any later in the day sales out on the road. Awesome

Always have what I need and helpful

I arrived with my box filled and a pre-paid label from the recepient on my phone. But they refused to print their own label so I could ship the box right then. They have the printer and the label is in their system but instead sent to the local library to print it.

I will never call again they were totally useless

Be weary of any company that doesnt want anyone to be able to call for assistance.

I live in Levant and my driver is Jason. He is so appreciated by this household. We are seniors and have arthritis. Jason brings packages to door and puts them inside for me. Often they are heavy. He always has a smile. Keep this guy as he is a wonderful representative for the company. Thank you, Jason

Nice friendly, and great customer service.

Needed more counter help.

My phone said package was delivered. Been home all day. Went outside looking everywhere. Delivered to neighbors. Our houses have big black bold numbers on them. Cant miss them! She has a ring and it went off she thought I was stealing! Not first time delivered to wrong door. If I could choose how they send my packages I would definitely never ever ever use FedEx!!!!!!!!

Person not at counter, had to wait, hut other than that ok

Great friendly staff. The place was clean. I shipped my items off quickly and effortlessly.

Very open and clean. Everything was smooth and normal. My only concern was that the employees were not wearing masks, nor some of the other customers coming in.

Fast and easy. Customer service helpful and polite.

The person who helped me was wonderful and fast. The building is tucked away on a back road so its hard to find if unfamiliar with the area. Three stars for the driveway up to the main office, the pot holes are pretty bad and have probably eaten their fair share of tires.

Their drivers do not communicate accurately and the local staff is unhelpful. Drivers never find my mailbox but leave door tags (door is literally next to the openly accessible mailbox). Door tags state to pick up at branch. Branch either does not have it or gives me the wrong package. Terrible local branch.

The front counter person went above and beyond the call of duty!!! 👏 For best service avoid the weekend staff.

I was expecting a package on 3/4/2020 and was not home. There was no door tag left by the driver. On 3/5/2020 I waited at home for the redelivery of the package. At 1124 I was outside checking my mail and did not see a FedEx truck. At 1135 I tracked the package to see where it was and it said exception occurred at 1124 as customer was not available. Very disappointed in this. I tried to contact FedEx regarding this but you cannot actually speak to a person. Now I have to drive to Bangor tonight and hopefully the package will be waiting for me. Shame on you FedEx for the poor customer service.

They are there for you. In all cases, there are resolutions for all your packing needs. Whether you need it there by the next day at 8:30am, 10:30am, or 3:30pm, they are there to help you

The woman in the store was rude and rushing everyone. I did not like the service or the way I was being treated; as if she had better things to do. She did not have a welcoming attitude. I actually prefer FedEx when it comes to shipping things but I refuse to use this one while I am here for work.

The young lady who helped me inside was wonderful.My only complaint is that the entrance wasnt too clearly marked. Granted, I went during a light snow, but I accidentally drive all the way around the building before I found the entrance. Make sure you TURN LEFT when you first come in!

The lady was very rude

Not sure why everyone has given poor reviews. I was there this past Wednesday to ship out a package to my husband, whos an OTR Driver. Never shipping a package before, the woman working the front desk was able to help me. She was very kind and talked me through. Very simple and easy service to use. 2 day shipped my husband his package, was able to insure the box, for not to much more. And he received it from the front desk at a truck stop in California. Very pleased with my experience, 10/10 would use this service again.

They do not ship to direct tv and the 1-800 number that I called said they would.

Not happy with my recent experience, when i order and the receive my package they claim that they have a incorrect address, when i very clearly state its right but they refuse to accept it. Had to drive half an hour for a package that should have arrived after i i pa for their services.

Fast and very friendly

I never write these, but if I did my job the way Ian does his I would have been fired long ago. Was supposed to get a package shipped and then saw theyd tried to deliver but there was no one to leave the package with. Not only was someone waiting to receive it--driver didnt call or knock to check--but it said the package would be left near an entrance as it didnt require a signature. After speaking to customer service I was told Ian would be calling so the package could be picked up. Ian has not called and was incredibly unhelpful and unfriendly when I called the store. If at all possible, have your package shipped to any of their other locations. This location is unfriendly and the staff is incompetent.

Its a wonderful place to work!

The delivery driver in Bucksport is a careless person, leaving packages at the wrong address and yes more than once or if I do get it its left on the edge of my porch regardless of the weather and never rings the door bell ever. We do a significant amount of online shopping and from now on Im requesting UPS be the Currier

Excellent staff, very helpful and pleasant!

Staff seems like they dont want people to walk in off the street to ship. Little to know help at times. Have to note that I have use this place alot and its not all the staff. Some are great to deal with and go out of there way to help.

If my package ever shows up, maybe I will change my rating.I complained about a driver not delivering heavy packages to my door, left by my garage.  Now my very next package is missing.  I got an email from walmart that said it was delivered and I cant find it anywhere.  It said delivered at 1:56pm.  I got the email at 2:16pm and went straight downstairs.  No package.  I am extremely dissatisfied. I guess I have to require signatures just to ensure delivery. The FedEx representative that called me back and left a message really didnt help either. She basically said, if they cant locate the package, Im SOL. She said if I still havent gotten it by July 22nd, then contact walmart to proceed with their lost package procedures...walmart didnt lose/fail to deliver/misdeliver, FedEx did. Maybe FedEx should fix it.Edit: Initially a 1 star review. Now 3 star. Finally got the package. I think it was initially delivered to the wrong town. The walmart notification said it was left by the front door, but it was found in Hermon. I dont live in Hermon.

Very good with procedure and information. I had a return pkg and the attendant could not have been more helpful.

I have been waiting for a package to be delivered for 3 days now. I provided directions AND a contact phone number in case the delivery person got lost Here it is the end of the 3rd day, and still no package. Based on other reviews, I am not taking the 2 hour trip to Bangor to find out the packages are not there. When I call I get a service person in some foreign country who does not speak English well and so I am about ready to file a complaint with the headquarters. Maybe something can be done. UPS is not any better. The USPS has a much better track record at least for me.

Horrible. Worst customer service ever. Wont deliver packages down a muddy driveway, cant get ahold of any people in customer service. Dont expect anything to ever show up, be on time, or have a ok customer service experience.

Delivered my package to someone (not me) at a gas station about 10 miles from my home. Talked to Fed Ex. people and they would not help me. Thankfully Walmart is going to go good for my package and send it out again. Hopefully not with FedEx!

Associate was very helpful and informed me of all payment options.

Its just really out of the way. Many times Ive gone and had to wait a while for someone to help me. Otherwise, its FedEx. You can expect a lot from FedEx!

Slow needed more workers

The slowest service. Its incredibly slow

Fed ex dropped our package off at 430. I go into work at 4. They left it outside our apartment building and it must have been stolen because I never received said package. I will not be using this service again. Very let down. I suggest if you dont want your packages stolen you shouldnt use this service either. Thanks fed ex.

Took forever to be seen, but the lady was nice

Fast and friendly. Just mind the potholes in the parking lot.

Completely unacceptable, the porch is 10 feet away, not on a hill, no snow, perfectly clear of any obstructions. We always wanted cardboard box scratches to go with our new vehicle that we have had less than 3 month.

Great service!

Great post office, so many haters?? Fedex is amazing! There rates are usually cheaper than other places

Only 1 in town. At least its open until 6pm.

What a horrible company, they do not even deserve one star. I set up to have my package held at a local FedEx facility because i have a life and was not going to be home to sign for it. Well the day it was set for drop off i get a call saying its too big to leave at the location which left me with no choice but to have it delivered to my home. So I tell the man on the phone they can just put it out for delivery tomorrow because it would be Saturday and i could be home, he said ok. Well apparently my FedEx decided to take that Saturday off (which he failed to tell me on the phone) now my package was rescheduled for delivery the following Monday. Here it is Monday and the fedex driver did not even give me time to get to the door!!! I open the door and see the back of the truck driving off!!! I am so furious right now I should have had my package 5 days ago!!!! Unreal, never again fedex, from now on when I purchase something I am requesting the shipper be anyone but you! UPS is always there when they say they will be and there delivery times are always consistent so I know when to expect them, take note.

Typically very easy and fast in and out.

This company is no help at all. I missed a delivery because I wasnt home. Wasnt going to be home the next day, but no way to get a signature waiver or have a delivery window so I could have someone there. Really needed this package. The customer service here in not good. They were completely unwilling to work with me to find a solution. Btw the website is a mess... tried to create an account, they told me my password was wrong (which I had just created), wouldnt let me log in, then said my password recovery was wrong, option 2 to reset my password via email did not work, never got the email. Bad experience with this company, will request UPS or Postal Service from now on.

Very disappointed my Fed ex guy left my package on the sidewalk. Usually they leave on my porch.It is to heavy for me to lift up the stairs.

If your package is more than 40 pounds, they will pretends its an incorrect address so you have to go pick it up.

Great service, a little hard to find

Great staff, helpful.

Great service.

Friendly and efficient, just want you want from a ship center.

Fedex haha im not a big fan of any shipping company in Maine 🤔

Stop out sourcing phone calls.....

Amazing service!

Easy to drop off prepaid pkgs

Its an office

IT SUCKS I WAS SUPPOSED TO GET MY PACKAGE YESTERDAY IT DIDNT COME IN I CALLED SAID THERE WAS A HOLD IT WOULD BE IN TODAY SO I LOOKED THIS MORNING AN IT WAS ON THE TRUCK FOR DELIVERY SO IVE BEEN WAITING I TRACKED IT AGAIN AN AT 3 TODAY AN IT SAID POSTPONED AGAIN FEDEX SUCKS I PREFER UPS OR USPS FEDEX IS A JOKE THERE SERVICE IS NOT AT ALL WORTH WHAT I PAID VERY DISSATISFIED

Was actually hung up on by a representative while inquiring about a missing parcel, definitely not a respectable service!

All your shipping needs are met

Friendly and helpful staff!

Excellent customer service

Very helpful and friendly!

Very friendly Customer service.

Great customer service

Clean and never a line when I go..

Service seemed very short and not that helpful.

Excellent

Difficult

Friendly and helpful