I was so worried about getting help because I have had some bad experiences getting counseling before. I cant say enough wonderful things about this place. From the moment I walked in the door, I was made to feel welcome and comfortable. I was also scared to try medication but they very gently eased me into the idea and now my life is better than it has ever been.

I went here 2017-2018 and really loved the clinicians I saw. But the office management and billing is a joke and so stressful. Other reviews reflect the same.Its now 2021 and Im getting harassed by their billing department for an error they made 3 years ago that obviously I no longer have the documentation for.Everytime I went to an appointment I paid my copay with the front desk person. Why now 3 years later youre telling me I owe done random petty amount?Also yeah it was kind of insulting how poorly kept the entire office space was.I dont live in Baltimore anymore and I really miss psych nurse Kate Crosby she was the bomb.

Clinician Jessica Page Sullivan is A WONDER WORKER. She is by far the most professional and knowledgeable health care specialist there is. Before meeting CRNP Sullivan, I had all but lost hope in finding out how to manage and address my health issues. Ive been to hundreds of appointments, taken an arsenal of different medications, attempted all sorts of therapies with no sign of relief. Until I met CRNP Sullivan, I truly felt like the healthcare system failed me - with the irony being found in that most of my family work in the medical field. The impact of just a single year of treatment under CRNP Sullivan has exponentially outweighed the treatments of a decade worth of treatment by both doctors, therapists, psychiatrists and psychologists combined. She has made such a positive impact in my life in just one year and I am nothing but grateful to her. It took time to see the change but by the end of the year I am a whole person once again. I truly appreciate Jessica Page Sullivan for all that she has done in no doubt saving my life and cannot recommend her enough.

Would recommend Complete Wellness and have recommended them to all who ask!! They are compassionate and they are steadfastly determined to help you get well!! Thanks to Complete Wellness my whole life has changed and I am eternally grateful!!

I went to this place 3 years ago. So, maybe it has changed, but if it hasnt, I feel the need to speak my mind. I worked with Jessica Page Sullivan, who was, at first, a perfect psychiatrist. She listened to me when I said I had concerns that I was undiagnosed with more things than previous doctors had just assumed. She put me on new medication. I asked for a psych test, to see if they could uncover some of the things that were harming me.Guys, when I say this psych test was an absolute sham I mean it. I told the practitioner I often tested strangely with self-report tests, yet when he got my results back, he accused me IN the psych report of lying on my test. He also implied to me that my problems were my own fault for being too sensitive and anxious, and when I cried because of this he asked me leading questions like are you crying because you think Im right? I nodded yes because I have a fear of authority and Im not going to stand up to this guy - though maybe if Id known hed accused me of lying in writing I would have said something. This psych test indicated all I had was severe social anxiety and a little depression. Wed been checking for bipolar, but that didnt show up. Jessica decided to continue treating me for bipolar anyway, ignoring the test, because bipolar often doesnt show up well on those tests. Fine. At least she was treating me for bipolar.Then the medications started making me feel ill. I was nauseous all the time. I got a marijuana certification and thank god I did, because if I smoked before meals I could eat without gagging. I told her the medication was making me nauseous, but something had changed. She stopped listening to me. She told me it was probably the marijuana reacting badly with me. So on the nausea medication I remained. (I know what it is now, btw - it was Lamictil, if anyone else has any similar problems when they go on Lamictil).Then I started to suspect that maybe I had ADHD that had been overlooked all my life. I brought this up with Jessica on three separate occasions, and she denied even checking for it on all three. She told me the test I had taken was quite good at picking up ADHD. Two things on that: the man told me that he knew right away that you didnt have ADHD because you didnt fidget. Which, many of you may know, is a B.S. way of diagnosing ADHD. Secondly, when I went and got evaluated by an ADHD expert, he told me that the kind of test they gave me is actually very BAD at picking up ADHD. This was after I left Complete Wellness. I left because of Jessica ignoring my queries on ADHD without further explanation than a test that we were already ignoring for my bipolar disorder, and because communication really started to break down.I dont know if Jessica had some personal problem in her life at this time, but she became impossible to contact reliably. That, or she just didnt like me, I dont know. Maybe I annoyed her. It was, regardless, pretty unprofessional. Now I go to a psychiatrist out of my network in Cockeysville who has been working with me for maybe a year and a half now. He took me off the medication that was making me so ill, completely changed my regimen, and has completely changed my regimen several times since as we work on treating my resistant-to-treatment depression and other things. Hes extremely responsive to questions, his secretary is the best Ive ever seen at putting in prescriptions in a timely manner, and he truly cares about getting me into a healthy space. The man APOLOGIZES to me for how long its taken. Ive never seen a psychiatrist apologize - if you dont get better on the medications they recommend for you, somehow its your fault, you know? This isnt an ad for him, but his name is Dr. David Goodman, I wholeheartedly recommend him. HES what I was missing while I was wasting time here with a psychiatrist who would no longer listen to my questions or complaints. I hope shes gotten better, but I just dont know. Every practice seems to have a horror story, and I guess Im this ones.

I am so thankful for this practice. I have tried so hard in my life to find mental health treatment that not only felt good but worked. I dont know everyone there, but they are so smart. I feel truly blessed to have found them.

This place runs a tight ship! Im not saying they never make a mistake, but anytime Ive had an issue, they worked so hard to fix it and make things right with me. They had an awful secretary for a while but thankfully they got rid of her. Right now everyone I have worked with has been nothing but polite and pleasant and really try to understand me. Ive been going there for at almost 7 years and have never stayed with a practice that long before. I thought it was time to let them know how thankful I am for them.

Wow what can I say. I felt like I had a team in my corner. Everyone seemed to care about me and help me through some stuff. Im still going there and have hope I never had before.

Wow! It has been a journey, to say the least. I started seeing Dr. Whitten a few years ago and sometimes I wonder just how far ahead hes thinking. I got something out of every session and truly felt safe in his office. Finding a good therapist is hard, but finding a great one is truly a blessing.Hes the type to lead you to the water, if you know what Im saying. I have greatly enjoyed our time together. Early on, a therapist that did an evaluation of me had said I would need intensive therapy for a long time. Dr. Whitten said something along the lines of I think Im a better doctor than that.Well, I think he may have been on to something.Plus, theres sometimes a cat (or two!) in his office!

I will not be returning to Complete Wellness. The providers mostly did an adequate job serving me but the organization is disorganized, unhelpful, and has resulted in significant stress and fees. They have failed to correctly submit claims to my insurance company resulting in fees and charges which never should have occurred. The organization is allergic to taking responsibility for any failure, is impossible to reach via phone, and outsources billing seemingly only to further confuse patients. For a mental health facility to actively cause me mental anguish is unforgivable, just find somewhere else to go.

This is a great place to help you grow and learn about yourself as a person the doctors are great and the therapist are great as well.

Amazing practice. I learned have so much from Dr. Durwood Whitten and he continues to serve as a mentor to me.

This is my first choice for therapy and treatment period. I was going for a year and had to stop but I am definitely looking to return. I need to.

I have been seeking help at both places for psychiatric help from Dr Leslie Poff and therapy at the other location.I found both Drs office to be open and very welcoming.The staff are always very polite,nice and I have never been made to feel uncomfortable or judged.I know without Dr.Lesie Bradley Poff I would not be here today,all the Drs there are very helpful and nice.I recommend them to anyone seeking help,you will be welcomed and made to feel better about seeking help.

I so love this place its the best treatment I ever had Jessica is the best an i am upset I cant be seen here nomore do to my insurance..

Takes CareFirst and doesnt require you use their counselors to see a prescribing psychiatric nurse practitioner. The office has moved to 10 E. Baltimore Street, 14th floor.When I got there the receptionist was gone for 15 minutes, and came in with no apologies and 4 people waiting. The furniture all looks like its from Second Chance. The only furniture in the waiting room is a cheap microfiber corner couch. Thankfully the four men in the room allowed 2-3 of the women waiting to sit and just stood awkwardly.I got into the practitioners office and once again it had the Second Chance thrifted feel, where she had no shelves or hook for her purse, an old beaten-up table, I sat in another awkward sink-in love seat that was at an awkward angle to her desk.The artwork is terrible, theres plenty of room for waiting area seating that is completely unutilized. The receptionist had new patient information sitting on her undersized desk for all to see as opposed to the typical set-up with a multi-level desk with privacy barrier.The practitioners were very casually dressed, and its no wonder. Nothing about the physical built environment feels respectful of patients or providers. There are cords running everywhere along the walls despite the space seeming built-for-use. Where is my money going as a patient? I will be looking for a new psych for my re-check, I just cant give my money to a place this physically awful.

I could never find parking anywhere near the building. At either location. At first the meds were helping, but then the daily dose wasnt enough. as we continued treatment by rapidly increase dosage and adding other meds. Things started getting worse. My anxiety has never been this bad, I cant eat and if I happen be able to eat its like Im bulimic I just throw it right up. Called and left several messages about my situation, and I could never get a call back. So I discontinued meds on my own. Finally got an appt and got put on something new. Took it the next day before work and ending up having a reaction to the meds I was blacking out, multiple times and was completely delirious. Got sent home and again I tried to call multiple times and left messages never getting a call back..... So now I am unemployed becAuse I couldnt get in touch with me dr I lost my job, requested medical records Nd I got bullshitted for 3 weeks . So here it is a month later and Im just getting my records thanks to my lawyer. There is a serious lack of concern for patients and their well being. You cM never talk to a person only leave messages which are never returned. In a business like this patients are supposed to top priority.

I love this practice!!!!!! I can truly say that Dr. Whitten & Leslie Bradley-Poff have changed my life for forever! Ive been seeing Dr. Whitten for a 2 years now and I love his style of therapy. Ive never had a therapy in the past so, I was very nervous about being vulnerable with any stranger. Within the first 20 minutes of our session, I knew that this was the beginning of a long lasting professional relationship. My psychologist is the best in the business because hes so funny, intelligent, transparent, honest, relatable and full of life! The advice and goals that he has given me are always very realistic & attainable. The whole practice is nice and friendly. The office décor is very warm and comforting. I dont feel intimidated walking into the office or sitting in the waiting room. I would recommend this practice to the whole world if I could. You wont be disappointed! :)

My 16 yr old son was a patient of complete wellness for talk therapy. Awesome therapist named Matthew Goodwin. Well, Matt decided to move on from complete wellness to advance his career. He told us he would still be at the office for about a month and my son could see him at his new office if we chose to or we could get with another provide but it was our decision. He said he would give us all the info at our next appointment. Obviously we wanted to still see Matt but after Matt gave his notice he was completely blackballed by the owner of complete wellness and his patients got screwed in the process . Matt was told he no longer needed to show up for work. Needless to say we were completely shocked when we received a call from a different therapist asking if we wanted to schedule our son for a appointment with a new clinician. What? I said. Wheres Matt? I asked. He no longer works here. She said. Since when? I asked. Since Monday. She said. I said ok.....my son really needs to see matt, could you please give us his forwarding information? I asked. No.. we have zero contact info for Matt we dont know where he even is. We were simply flabbergasted. So naturally I looked Matt up on the internet! Called him and got my son scheduled within a weeks time. Matt explained that I was flat out lied to by the office staff of Complete Wellness. (Which btw I had already figured out? In fact they did have his information but simply didnt want to give it to any of his patients for fear that they would loose bussiness. Really? Be serious! We are not talking about taking a child in for a flu shot or a well child check up. We are talking about psychology, emotions, therapy. Teens take time to build trusting relationships with their therapists and for complete wellness not to care more about their teenage patient population is reckless and heartless. Plain and simple. Its very obvious that at Complete Wellness, the old mighty dollar comes before any care, concern or wellness someone may need. Shameful

The best treatment Ive ever had! (And Ive had many)

THEY DONT EXCEPT MEDICARE PATIENTS !!!