A service visit was scheduled for 830 and Randy way prompted and on time. He immediately diagnosed the issue with my unit and went straight to the problem. Hes well knowledgeable about his craft and his due diligence spoke for itself!!! At 845 my AC is up and running again!!! I appreciate the service!!!!

My air conditioning system stopped working on one of the hottest days of the season. He was on time and knowledge responding to my concerns. After he inspected and analyzed the problem he repaired it quickly. He was mannerly and very respectful. I would highly recommend this company and will call them again for any future needs

Randy and Smith & Son Hvac LLC, conduct business the way it use to be.Im an older person and remember how it use to be in the good old days, people were hard working and courteous and cared about the work they do, they stood behind their work and Randy even though younger still has these values.So with that said I know who I will always use for Hvac needs, and if you need a reputable, hard working, courteous, knowledgeable Hvac person give Randy and Smith&Son LLC a call you wont be disappointed .

5 stars only based on one phone call with Randy. He was straight forward and honest with his advice for me to try before spending the money to get someone out to my house. His advice was actually my initial thought when I encountered a minor issue with my air before I started researching and investigating further. This is how you do business, they are now my go-to for any problems in the future! Thanks a lot Randy

Always fast and reasonably priced. Very responsive and professional, our go-to for HVAC work!

Wow! I cannot thank Smith and Son HVAC LLC enough! I do not do reviews. But, I had to take time out of my day to do this one--because if you were suffering like we were with no AC you want to know which company to go with quickly--that company is Smith and Son. Randy was amazing. He answered my calls and was immediately available to discuss my AC problem. When I called back to provide more info he was again immediately available. We are entering the peak of summer and HVAC companies I am sure are over extended in every way. But Randy was patient, heard me vent for a moment about my kids and mother being home in the heat, and my frustration with other companies. When I was finished he said he could be here same day and was right on time in the exact window specified. Our AC system is on the brink of failure, we bought a house with a very old system. But this time, the fix was a quick one and he got it done within less than an our (even had the part in his truck) so my kids could sleep in a cool house tonight. He did not spend any time trying to sell my husband on a system upgrade or replacement (although we need it for sure) instead he got our AC back on so we were no longer suffering--THAT in and of itself guarantees we will go right back to him when this system has run its course. When it comes to home maintenance I have found reliability is one of the most important for me. Smith and Son was reliable, responsible, honest, and efficient. We will go with them again!

I contacted this company through my home warranty provider. Smith & Son Hvac LLC did not disappoint. My central AC unit went up and was no longer blowing out cold air. Smith and Son Hvac was about to diagnose and quickly fix the problem which happened to be a bad motor. Not only did he fix the issue, but he was able to answer all of my questions about my central AC unit as well. Great job!!!

Smith & Sons replaced my Furnace and AC system in April 2020 after flood damage.I got 4 quotes and selected Randy and Smith & Sons for 3 main reasons.#1 Randy provided a written quote immediately with his laptop from my living room. He didnt have to work it out at his office like some other companies#2 He diagnosed the reason for the damage and offered to speak to my insurance company to explain how the damage occured.#3 His price was fair. He wasnt the cheapest or the most expensive.They arrived within a one hour window on installation day as promised and finished the same day, carefully cleaning up after themselves.Im not knowledgeable enough to tell you about the quality of my unit or the installation, but I can tell you that the price was fair, the i installation was fast and I have recommended Randy to my friends.

The Smith & Son team takes extreme pride in their work. My experience has been nothing short of exceptional. The team exuded state of the art professionalism and punctuality in installing a brand new A/C and air handler unit at my residence. I have yet to come across an HVAC team in the Baltimore area this detail-oriented and timely. I envision a lifelong partnership that encompasses any future repairs or maintenance. Reasonable pricing is the cherry on top of the cake and why I have broadcasted this businesss information to all of my close friends and family for their HVAC needs.

5 STARSWe called Randy today and within 2 hours he was at our home and the HVAC system was fixed. Professional, Fast, Dependable, Honest, Knowledgable and Trustworthy. Now this is the type of company that needs to be referred to all. Absolutely Phenomenal!

Randy was able to diagnose and remedy the issues with our ac units in less than an hour! Multiple specialists were unable to do what he did, and we [finally] have fully functioning air conditioning systems throughout our entire house. Thanks, Smith & Son HVAC team!!

Randy and his team were hired by my landlord to do a new furnace install at my condo. The service that he provided was excellent. He was very professional, courteous, wore shoe covers anytime he walked in the house. My new furance is amazing. The professionalism and job performace were top notch. Thank you for such an amazing job.

Randy is fantastic!! He really helped us out when our furnace quit on us. He squeezed us in to his already busy schedule and completed all work quickly. Very personable, polite, and professional. Highly recommend this company. Thanks Randy!!

Randy is fantastic. He was one of the options through my home warranty. He was able to fit us into his schedule on pretty short notice and he was kind enough to wait around when I got stuck in traffic on my way home. He is quick, professional, personable and knowledgeable. I plan on using him in the future and will recommend him to my friends and family.

Randy arrived early morning today (5/14/2018.) Very nice fellow, polite, educated and wearing his company’s uniform like a soldier proudly wears his.The work done was excellent to say the least. His insights were extremely helpful and I will say that as difficult that it was dealing with my home warranty’s office, it was all worth it just to have Mr Randy come over and do the work necessary to get our AC unit to work as new.I’d like to congratulate him and his business for such a good work done today. My home will always be open for him since he showed to have so many good treats in his personality. Thank you!

Randy and his colleague are the real deal! I was referred to them when our heat wasn’t working and they did not disappoint! I was blown away by their professionalism, timely service (same day appt!) and super reasonable pricing. They even followed up to make sure we were satisfied. I HIGHLY recommend Smith & Son.

Prompt, courteous, and knowledgeable service. Randy was honest and upfront about how to handle our ac issues and didn’t try to sell me on something that wouldn’t really work. I appreciate his respect for my home as well as my time.

Randy is the best. He was very responsive and kept me abreast while I awaited the part to come in. He was thorough and schooled me on the dos and dont of my a/c unit. Punctual and professional. I would strongly recommend this company for HVAC repair.

The team from Smith and Sons just finished replacing my air conditioning. The job was done with the utmost professionalism .

Randy was a life saver when another company no-showed on us. He squeezed us in at the end of a very long work day on a freezing cold day to check out our furnace that wasnt functioning. He quickly diagnosed the issue, made the repair, and did it all at a very reasonable price. Highly recommended!

Very pleased with the service Randy did. Very professional and knowledgeable. And resolved my AC issue with in timely fashion. strong recommend his service to everyone I know..

Randy is fantastic! Agreeing with other reviewers. Friendly, professional, quick, and knowledgeable. He fit me into his tight schedule. Hes worked on my house twice now and I will go out of my way to request him through my home warranty company.

Randy is so professional and very efficient. I called him late one evening and he was there the very next morning. He fixed the problem and it is working better than ever! Thanks Smith and Son you are the best. Randy Randy hes the man, if he cant do it no one can GO RANDY!

Randy came less than an hour after I called him when I had tried five other companies to try to get work done on my air conditioning not only did he come over in an hour and a half we had to work together to find out not only what was going on why was going on and the solutions that were going to be the easiest and best he came up with so many great ideas and then were together were able to knock it out in a shorter period of time and we both ever thought so I gave them the highest Recommendation

Their rebuilding my house from a fire their reliable and do amazing work are kind and care about their clients Id recommend them over and over again.

We were having problem with heat pump and a smart thermostat in our new home. Smith and Sons were covered through our home warranty but we would use them again even without the coverage. They came out next day and were knowledgeable and professional. Randy made himself available later that night when we had follow up questions. In dealing with many professional service companies while moving into a new home needing repairs, this company set the bar for customer service.

Randy and his team are wonderful. Very thoughtful service that really worked with us to identify the best solution for us as opposed to the many who simply attempted to sell us what would be best for them. Service was quick, clean and really got us out of a jam.

Randy is fantastic! He has done a great job!. Very professional & personable. He has been a man of his word. Everything he has told he would do they have done and more. Called before & showed up on time for all the appointments. Work done is neatly & other than the new unit, couldnt tell they were there at all. We plan on using them service the new unit. Will recommend them to our friend in need of hvac work.

I was having trouble with my AC not putting out cold air. Randy came in the day after I called him, ran all the tests, and it turns out the unit just needed a good cleaning, which he took care of. I feel like with a lot of repair services they try to talk you into a lot of unnecessary expenses. None of that here, randy was upfront and honest, and didnt try to hard sell me on anything I didnt need. Would recommend this company to anyone w HVAC needs.

Thank you, Randy! Not only did you fix our air conditioning, but you are everything someone is looking for in a company/service person -- timely, professional, pleasant, reliable, and knowledgeable. I would highly recommend Smith & Son, and if a customer is fortunate enough to get you, I know they will feel as fortunate as we did this morning!

Wonderful and friendly service. Smith & Son efficiently addressed our AC problem, provided helpful tips, and was conscientious about wearing boot coverings in the house. Highly recommend this company!

Randy was fast acting and professional. Highly recommend.

Super knowledgeable and nice on the phone. Talked to me about my concerns that would only have wasted my money if he came out for an appointment. I appreciate that and will call again and recommend to others.

Awesome price and service..... Randy is a awesome guy!!!

My family and I are so blessed to have stumbled upon Smith & Son!!! I contacted Smith & Son after being told that we should purchase a new HVAC system due to a fried motor blower and capacitor on one of the hottest days of the summer. When I called Smith & Son, Randy answered and quickly put my mind at ease by saying that it could be replaced & he would be available the next day to do so. As promised Randy arrived and replaced the motor blower & capacitor. In less than an hour my family and I were able to once again enjoy cold air in our home. Thank You Randy for what youve done. You have gained a loyal customer.

Randy Smith came out to my home after my central a/c decided to stop working. My wife attempted to go through the assigned contractor or our home warranty to no avail. After failed attempts to reach the assigned contractor, she recalled the excellent service we received last season from Smith & Son and immediately requested that the assigned contractor be reassigned to Smith & Son HVAC LLC for service. Randy was responsive (after work hours) and readily agreed to fit us in to resolve our a/c problem. He came on time and quickly diagnosed and fixed our a/c unit. He was professional and even walked as through how we should clean the condensate pipes! I would absolutely recommend his business for your HVAC needs

This is a very good company. Excellent work! I recommend them to anyone who is looking for a good HVAC company.

Highly recommend Randy if your AC or heater not working. He is well knowledgeable reliable friendly and he doesnt break your pockets!

Randy was great! Quickly and easily diagnosed our problem after a friend of a friend butchered the heat pump and left us high and dry. Prompt, courteous, friendly and explained the issues clearly. Helped us save a few bucks in the process. Cared enough to follow-up a week later to ensure we had everything working, were happy, and in good shape. Theres still a personal touch in the world! Thanks for your help and guidance!

Five stars!!!! Highly recommend Smith & Sons, Randy was extremely professional, excellent communication and most importantly gave me great service! I dealt with another HVAC company prior to my appt with Smith & Sons and my experience with Smith & Sons was so much better. Extremely fair pricing, honest and again great service.Not only will I be using Smith & Sons (if necessary) in the future, as a Realtor, I will definitely recommend them to my clients as well! Thanks for your great service Randy!

Randy is best! On time, Excellent service, and very professional . Will use again and will reccomend to my friends and family. Thank you Randy!

Randy fit me in same day and last min to look at why the heat was not coming on. He was able to fix the problem. He was fast and professional.

Local hero born and raised. My HVAC system went out over night and we woke up freezing in the house. The system is less than two years old so I was frustrated. Mr. Smith came out within a couple of hours on his way home for the day. He was very knowledgeable of the system and talked about the area since I am new. Don’t waste your time with the big businesses, stay local and use Smith and Sons.

Smith & Son HVAC LLC was the company responsible for the service of a warrenty claim with HMS. Randy came to my house after scheduling an appointment and diagnosed the issue with my heat pump. After the claim was approved, Randy returned and replaced the heat pump with a new unit. I was incredibly impressed with Randy’s knowledge, experience, communication, and commitment to scheduling. He was very easy to deal with and the quality of his work and communication reflects his professionalism. I highly recommend Smith & Son HVAC LLC.GaryBaltimore, MD

Heat went out at my house. They were there the next day and had the problem diagnosed and fixed in about hour. Will highly recommend to friends and family..

Within 24 hours of my first contact, Randy had arrived at my house. He was on time to the minute, polite, and personable. He solved the problem with my HVAC system within 5 minutes, and stayed to make sure everything was running well. He advised on another HVAC issue, and made sure I understood what he had done. I highly recommend Smith & Son and will use their services in the future. Thank you!

Randy and his assistant were very professional and friendly. They diagnosed and repaired the problem. I will definitely use and recommend this company for any HVAC in the future.

When i needed quick assistance Randy listened to my problem and made me a priority! Excellent service, very professional . Will use again and will reccomend to my friends and family. I wish all service provideders had this level if service.

Experienced, knowledgeable and also personable company. I will recommend to others.

Randy is the best. He was my 2nd opinion through my warranty company and I wish he would have been the first. He took his time and explained everything that was going on and what was wrong with my unit and why it was leaking. He got me back up and running in no time. I would highly recommend this company to anyone with an AC or heating issue. There was no ripoff or overstatement of the repairs needed like some other companies Ive dealt with in the past. Most people like to take advantage of a single female but Smith & Sons doesnt. 5 stars all the way.

The best HVAC guy in town, he is dependable and he knows what he is doing...He is an expert in the game...Best experience to start up the month !!!

Smith and Son HVAC was incredible to work with. Beyond coming out same day that we called to diagnose the issue, they provided outstanding customer service, were on time, friendly, and professional. When our home warranty company failed to provide us the support we expected, Smith and Son stepped in and assisted with the process, even though they didn’t need to. Several months later we had an issue with our Nest thermostat, and they were incredibly helpful providing us phone support to quickly get the issues resolved - without an appointment and on a Sunday. Each time with worked with Smith and Son they treated us as a top priority- which is not something that you get from other companies we have worked with in the past. We would HIGHYLY recommend Smith and Son HVAC, LLC to anyone looking for reliable and professional service.

My furnace went out over night. Woke to up to a cold house. Called Randy on a wensday evening. He was able to fit me into his schedule that same day. He diagnose the issue with in minutes. Also had another compay out that same day prior to smith & son coming out. The earlier company i had out gave me an estimate. Randy gave me a lil more pocket friendly estimate not only for the same repair but for a new furnace. With in a day i had heat again and with a new furnace. I will recommend smith&son to any and everyone in need of hvac services. Randy and his coworker were on time, polite, professional. After the work was done the area was cleaner then it was before they started the work. Will us again for my next project for a new system for my sleeping level.

Did an excellent job on our HVAC system, very professional and friendly.

I was frantic and hot due to my A/C not working. I went to google at and found Smith&Sons number. I called at 804am and was received by a technician (Randy)that was pleasant and informed me that he was in my area, and would come by when he completed the appt that he was at. When he arrived he efficiently assessed my need( lightly mentioning that I may need to upgrade soon) and diagnosed and immediately began to repair. By 1015a we had discussed upgrade options, and my house was cool again. I was so very impressed and comfortable with his delivery of my service needs, his willingnesss to adjust his schedule and how he gingerly discussed repair cost. I recommend this company( technician)to anyone that is in need of HVAC services, and want to leave the experience not feeling taken advantage financially or emotionally stressed by one of home owners worst nightmare( hvac repair).. I was able to go about my day relieved that Ill have air upon my return home in this hot day 🔥!

Great company!