Ive been a happy customer of this State Farm team since I was 16 under my Familys policy. Now Im 25 and have both my own home and auto policy here. Nothing beats picking up the phone and speaking to the same people that know who you are and what you need, every time. Friendly, knowledgeable, and fast responses every time. And as a service member, they have provided better rates to us than other military insurance providers. We see no reason why we would choose anyone other than Stephen Willet - State Farm for our insurance needs!

Stephen and his Statefarm crew are the BEST! They answer every phone call/email/text no matter what. This is by far the easiest insurance agency I have ever worked with they are very efficient and helpful. I -in fact refer a lot of my current customers to this business because of my satisfaction with how they help their customers. Also because I sell cars and some people need car insurance so it works out great for everyone! No Complaints!

This particular office is fantastic, professional, always knowledgeable. I’ve been a member for about five years now, and I have been very satisfied with this group of great people. So if your looking for coverage of any type, you can’t go wrong here.

These guys are awesome. I went from American Family paying more than twice the amount State Farm charged me. Plus, it’s actually better coverage that took my comprehensive to a “0” deductible. Give these guys a shot, seriously. As long as rates don’t magically go up for no reason, I’ll be staying with these guys. Thank you Sam!

We’ve been State Farm customers for more than twenty years, and we started with an agent in Kirkwood when we first moved here. At some point, our original agent sold the office to Stephen Willett and team, but even when we moved to St Charles county, we didn’t consider changing to an agent nearer our home. With Stephen Willet’s office, I can handle everything via email or phone call. Over time, we’ve called the office for any number of requests and they follow up every time. I generally work with the very responsive office staff (shout out to Jade who always has to manage my issues!); however, a recent email about overseas travel coverage to Stephen, the agent, was quickly answered as well. They have always provided comparisons quickly, made sure we had the best deal (keeping our oldest active policies) when we moved kids off our auto policies, bundled our policies for the best discounts, and have managed special riders for art, answered questions about homeowners policies, etc. It’s just a relief to have a business that is so responsive and easy to work with.

Top notch! Our new life insurance is amazing! Great customer service and always there when we need us

Stephen Willett has been my State Farm agent since April, 2020. Prior to that, I had AAA. I now have much better coverage and MUCH lower deductibles and my premiums are considerably lower. Any time I have needed to call his agency, I have always been treated as a friend, with the utmost respect. I highly recommend State Farm and Stephen Willett.

Sam Stephen and Jade were extremely helpful and prompt with my requests! Always very helpful and go out of their way to make sure the customer is satisfied! Unmatched customer service!! Thanks guys!

I have been with them since I purchased my home. The staff is extremely nice and accommodating. I never feel pressured or that they dont have my best interest in mind. I appreciate them. Jade is a doll.

Jade Pinson helped us for 2 of our renters insurance and she was exceptional with her very quick response and professionalism. Highly recommend.

I had a excellent experience switching my car insurance due to the quality of Jakes personal attention to my needs and especially answering all my questions. He also helped me decide to obtain rental insurance. It was hassle free, extremely efficient and time saving. Thanks Jake

I have been with this office for 3 or 4 years now and have never had a bad experience with them!I’ve specifically worked with Jade most and she has always been super helpful. Made a stressful tome during an accident way easier and the aftermath as well.Couldn’t recommend this office more!!

We had to have insurance quickly for my daughters new vehicle. Jade Pinson got on it immediately, and had us a quote within minutes. She looked at all of the options and gave us a lower quote than the other agencies we were speaking to. She is so knowledgeable and thorough. A real lifesaver.

It was a pleasure dealing with Stephen Willetts office. All personnel were friendly, knowledgable and incredibly responsive. Stephens assistant Jade is truly fabulous.

I’ve been with them for about 5 years now and I have never had a single negative thing to say! They always have my back and never fail to answer the phone and answer my questions!

Jade is always very helpful and responsive. State Farm is lucky to have her. Great customer service!

Stephen has been great to work with. Jade is also very helpful. Highly recommend!

Great to work with super nice will always get you the best policy for your needs

Late on fri. Needed to ad bike for plate renewal to ride legally this weekend stephen called back and took care of my insurance needs within minutes.Thank you stephen willett

Stephen and his staff, especially Jade have been very helpful and we appreciate all of their assistance!!

Ive had great experiences with this office over the past 3 years. Policy changes weve requested have been handled quickly and easily and getting in touch with the office is never a problem. Jade is always so helpful and even found us new discounts.

We worked with Jake Moline and it was a stellar experience. Typically with insurance agencies I get a bunch of calls and emails and texts— NOT HERE! Jake was honest and very persistent but in a very non-pushy way. I highly recommend working with him. He is helping us save over $1200 a year on our auto and renters insurance!

Without a doubt, Stephen and his team are by far the best insurance broker/agency I have ever worked with. Consistently they have provided the absolute best rates and coverage, as well as finding intuitive ways to save on premiums. Insurance aside, the customer service is exceptional. Generally they will answer on the first ring, with a smile! If any transfers to claims or other departments take place, they stay on the phone with you to ensure youve been directed to the correct extension. If you are going anywhere else for your insurance needs, youre going to the wrong place.

The team at this State Farm agency get what you need done quick. They make sure you are getting the best needs for your insurance and are super down to earth; easy to talk to!

Best agent in the Ballwin and Manchester area! He made setting up my life insurance policy extremely easy and convenient! They also helped get me better coverage on my auto insurance and renters insurance while lowering my price! I highly recommend, Stephen Willett State Farm Insurance!

Mr Willetts office has always been prompt, responsive and professional. I am departing from their service for the sole desire to have a State Farm Agent that is within my neighborhood (St. Charles vs Ballwin).Thanks for all your service, Steve. Your team was great to work with.

They are the best . I love the personal and friendly atmosphere here . They are vary professional they have a small town feel when you walk in the door .This team works hard to build the best coverage for you and work with your budget .100% enjoy working with them...

Stephen did such a great job. I just could not be more happy with everything has done for me

Excellent follow up to save money for their customers.

My #1 reason for shopping for new car insurance over 3 years ago was get away from the annual rate hikes that I experienced even with a clean record. To date, this agency has not let me down, and Ive seen a net reduction in the past 3 years. Calling into the office is always a pleasure because they know who I am right away, the staff is so friendly, and I always end the call with a smile. Their multi-policy discounts also help keep homeowners insurance in line with other providers. Ive only had one insurance claim - to replace the roof and fix some siding, and the entire process was the easiest Ive ever experienced. I very highly recommend Stephen Willett and his agency for your financial and insurance needs.

Jade is wonderful! Solved my problem easily.

I couldnt ask for a more friendly and proactive insurance agent. The office as a whole is top notch in communication, response time, follow up, and fulfilling what I needed as a policy holder versus trying to make a sale and push product. Ive dealt with a variety of claims over the years- the State Farm adjusters are far more reasonable in paying claims than other providers. HIGHLY RECOMMENDED!!!

This agency was amazing when it came to my auto insurance. They were very transparent about the process and filled me in on everything I would need to know. They also did a great job setting me up with life insurance. Great people, great service. Highly recommend!

I appreciated Stephen taking the time to show us not only our options but our best options. Stephen was very respectful of our time. He also related to our situation, being a family man. He was friendly, well transparent, and down to earth. Stephen was knowledgeable and informative. We appreciated his help

I switched to State Farm with Sam Eichenlaubs help. Professional, friendly service and I saved $$$. Highly recommend.

This team is always so friendly and wanting to help people to the very best of their ability. They are quick to respond and get things taken care of and are always willing to go above and beyond. Stephen is the most friendly and professional agent!

I have been a member with State Farm Insurance 4 years now. I have had nothing but great experiences with them. They are very accommodating, due to my busy schedule. They will drive to meet me at work, or at home. Conduct monthly check-ins, yearly check-ins to make sure that the product and services Im receiving still fits into my livelihood and schedule. I am honored to be a member of State Farm I would recommend them to anyone. Andrew is awesome and very accommodating. He sees something that needs to be done and he just does it.

The team at Stephens office is always so helpful and easy to work with! Sam is very knowledgable and worked hard to get me the most coverage for a price that was well in my budget. They always go above and beyond! I highly recommend this agency for your insurance needs.

Unbelievable Service ! Steven and Jade made the process smooth and easy! Highly recommend for any need you may have !-JR

Great service! Always prompt with answering any questions and they always get back to me within minutes. Wendy in particular has helped me a lot lately in getting me my insurance cards quickly and answering some of my questions. I also got a great rate through this office. Thank you!!

Sam has been proactive AND responsive in providing me with the information I need to make decisions. State Farms rates blew away the competition and I got BETTER coverage for my home and cars! These guys are running a solid operation and you cant go wrong with them!

Jade is awesome! I’ve talked with her and someone hit my car and when my fiancé and I needed homeowners insurance on our new house. She’s wonderful and very thorough. Talks you through everything step by step. Made me feel wonderful about the choices and how to go through with things. An awesome group to have insurance with!! Definitely would recommend this agency/group!

The level of care, kindness and patience I’ve experienced working with Stephen, Kyle and Jade is so refreshing! They got me a great deal bundling my home and auto coverage. They take the time to listen and understand and aren’t pushy in the slightest. Thank you guys!

Sam Eichenlaub was an awesome representative to work with. Not only was he thorough in his explanation but he also worked with me to find the best coverage for the lowest cost. I would highly recommend this agent as it was a smooth and productive process!

Just wanted to post a quick State Farm - Stephen Willet shout out that we are seriously impressed and will never use anyone else. Our Escalade car battery died on Christmas morning after we loaded our kids up with all the gifts and we thought we’d be out $1,000 to get it somewhere because it wouldn’t even start. State Farm had a tow truck come out FOR FREE and got us to a shop for a new battery installed same day for under $300. Not to mention our new roof and siding that’s still underway and looking amazing! 🙌🏼 This is the only good news that has gotten us through 2020! Appreciate you & your team!!

Jade is a literal angel of car insurance.

We have recently switched to this insurance agent as they offered a much better rate than we were previously getting. We had a son turn 16 last week and adding him to our policy was very effortless. We have been very pleased with working with the Stephen Willett State Farm Agent.

Stephen and his crew are incredibly diligent and highly responsive. Highly recommend. Whenever I have a question theyre answering the phone and answering my question. I dont price shop them because they seem to just quote their best rates on everything. Side bonus: if you need any tips on fantasy football Stephen is also your guy.

Ive been with this branch about two years, and I am a happy customer. They answer all your questions and concerns. I really feel taken care of as a client, and i do customer service for a living. #stillafan

Jade is the most helpful insurance staffer I’ve ever worked with. When our basement flooded, she was quick and compassionate in her communications with us and has gone above and beyond to help us in the restoration process since then. It’s wonderful to have such reliable, kind people to call on during stressful situations. Thanks for everything!

Stephen has been taking care of my wife and I for 3 years now. Top notch service. When my wife totaled her car he knew exactly what to do to get us in a new car as fast as possible. I shop around for Home, Auto, and boat insurance every year and Stephen can always give me the best price. Highly recommend Stephen and his agents.

Highly recommend Stephen and State Farm! I’ve grown up always having State Farm but transitioned to Stephen when I got married. Now, after a house purchase and starting our family, we have everything through him: auto, home and life insurance polices all bundled together! It is so refreshing to be able to get the guidance and explanations needed without having to worry about sales pitches...or really anything at all. Although I need help with my insurance, I always know that I am in control of the final decision and that he will listen to what I need. His office has a professional but fun atmosphere with many friendly faces always willing to help. The location is also convenient. Having insurance here gives my family and I the peace of mind I’m looking for when making these big life and financial decisions. So grateful for Stephen Willett State Farm!

Stephen and his staff are the best! Stephen has not only helped us with our insurance, but has truly been knowledgeable in helping us be successful in our personal endeavors. This office truly sets you up for success. As a young couple, my wife and I werent sure what we could afford but Stephen and his staff have so much knowledge and expertise in this area, they helped us get every insurance UNDER BUDGET! You cant ask for more than that! Call them today and get a free quote! You will not regret it!

Very caring and honest people

Jade did a great job in providing information regarding our accounts to aid in doing our taxes. Her help was appreciated.

Walking in clueless about life insurance options, their entire team (Jade, Andrew and Stephen) were able to break down the options to fit my needs and budget! I am beyond pleased with the support and service provided throughout the process. I also had some online account questions that Jenn was able to quickly text back answers. Im looking forward to continue my business with this State Farm team as my family and needs grow. Highly recommend!

Buying your first home is stressful but Stephen & his agency make the process much easier with their informative help, getting us insurance. Super communicative throughout the very beginning and throughout our first year with them. More than anything, they are genuinely caring people. Cannot recommend enough!

If you desire: personal service. Look no further. Stephen Willett has a personality and compassion that breeds personal service. He is the type of person and agent that will go above and beyond to make sure his customers are happy and satisfied.If you desire: honesty. Look no further. Stephens upfront honesty about everything in the process made me feel comfortable about what type of insurance and exactly how much coverage I was receiving.When you discuss your insurance options with Stephen, he will make you feel informed and proud to be a State Farm customer.Thus, when shopping for any type of insurance, look no further. Appreciate someone who cares about you as a person not just another sale.Do yourself a favor. Call him and buy your insurance from the best.

They act like they understand

I work with Kyle K. He is extremely knowledgeable and explained everything to me thoroughly. I would recommend to anyone.

Ive had Stephen as my agent for a few years now and it has been such a good experience. Anytime Ive ever needed anything or had a question hes always been there no matter what time a day. I recently had to do a auto claim and the entire process was so simple. In a time when you are already stressed its nice to have someone on your side to take care of all the finer details to get you back on the road fast and easy!!!

They are always there for you to provide affordable products

Sam Eichenlaub was great at getting me set back up with State Farm. Very informative and patient with the loads of questions i had for him!

I always have a good experience dealing with Stephen, he very is knowledgeable and I would and do recommend him to anyone needing insurance.

A great agency. I highly recommend checking them out for all your insurance needs.

I’ve been with State Farm for over 30 years and recently switched to Stephen Willett’s office. I couldn’t be happier! Stephen and his team are very knowledgeable and treat you like family. It’s a great feeling to know you don’t have to worry when that “uh-oh” moment comes. Stephen and his team have done their due diligence to make sure you are educated so you can make the right decisions for you and your family.

The workers at this agency are top notch. They are always so courteous and helpful. I recommend State Farm for anyone. They have been so accommodating with all of my needs.

Conversations about end of life options can be uncomfortable at best. I found in Jade Pinson at State Farm a kind caring heart. She listed to my needs, affirmed my concerns and provided a variety of options. Out of all the thousands of state farm agencies I’m so glad I was directed to this one and especially getting to know Jade. I highly recommend this agency; superb customer service!Their mission really speaks volumes:“Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams”

Jade Pinson and the team @ State Farm are very competent and helpful when price shopping! They have many options available and its definitely worth your time to let them crunch the numbers for you! Great Positive attitudes, interactions dont feel like sales calls!

Stephen and his staff, especially Jade Pinson, know the insurance business! I was in the market for a new insurance company, and was given competitive rates that underbid two other competitors. If looking for a company that will look out for your best interest, this is the company to go with! Superb customer service.

My state farm agent was able to save me $100/month switching from progressive.

I’ve been with State Farm for nearly 28 years and this agency for one. The staff is very knowledgeable and friendly. Stephan, Wendy, and Jade are always very helpful and prompt. Thanks for great service

These folks are so, so good to me. Everytime I call and need ANYTHING they are quick and VERY helpful. Love, love, love this office.

I was on a hunt for a new insurance provider for our home and auto. The one we were currently insured by, just kept jacking us around. Rates kept getting higher for no reason and wouldnt respond to questions about policies. I finally had enough and searched for someone new. I came across State Farm, we specifically used Sam Eichenlaub. He was FANTASTIC. My husband and I work in EMS so we cant spend all day on the phone with someone so emailing was best for us and Sam got back to us so quickly. He gave us a quote for our home and auto in the same day and was 100 dollars cheaper per month compared to my previous provider. I cannot thank Sam enough for making this such a smooth process. He also assisted me with how to cancel my other policies since I am relatively new to this Adulting thing. Thank you so much for your time and attentiveness, Sam!

Love this agency. There customer service is outstanding. Highly recommend.

Stephen was very professional during the house visit and Jade is always pleasant. Definitely recommend!

They will take care of you!

Stephen and his team are extremely helpful and knowledgeable everytime we meet to discuss their products. They focus on the customers wants and needs instead of their bottom dollar. Would highly recommend for all of your insurance, mortgage and auto loan needs.

Andrew is my agent ..he always have a smile ..he is kind ..he answer your text your calls ..he explains your policies very well..he is awesome..he makes you feel important ..he is a wonderful guy and i will recommend him to my family and friends..he is professional...he is the best ..he goes above and beyond..i thank him so much for all that he do for being the best agent ever ..

Always quick to respond, very polite and respectful, and happy to help in any way they can!

Stephen and his staff are excellent! We have multiple policies with State Farm and the support we receive is awesome. Very professional and energetic office.

Jade is a wonderful person to work with. Absolutely wonderful.

They always go above and beyond to makesure my policies are correct and most effective. They are very responsive to my needs

Stephen and his team are top notch! Highly recommend!

Thank you for all your help! Jade Pinson was able to help me answer every tedious question I had. She is so patient. I recommend going to her if anyone needs direction! Thanks for everything :)

Sam was so helpful with my vehicle loan!

Switching over to Stephen Willett State Farm not only saved me a bunch of money on my car insurance, but it also gave me the peace of mind knowing i was in a better place!!

I called Jade Pinson, from Stephen Willetts office regarding a new home owners policy. Not only did she save me a bundle on my home owners insurance, she also informed me that State Farm also does home mortgages as well. I saved thousands of dollars that another bank was going to charge me in loan origination fees! Glad they guided me on doing my homework & asking for a settlement statement! Thank you!

Stephen is a great insurance agent! Always quick to responds to questions and super personable! All around great service!

Working with Stephen and his team has been an absolute pleasure. Whenever I have a question or need help they are always there to support me. If you are looking for a new agent, I highly suggest Stephen and his team.

This past fall my wife and I wondered if we were ready to purchase a home. Stephen helped us save money and organize our insurance so I reached out to him. After some conversation and homework we had come up with a budget. Stephen helped gets us pre-approved whcih was essential in getting a home in todays market. Workig with stephen and his office was very easy and they helped us understand all the paperwork and inspections we wanted performed for our mortgage. We were able to purchase the house due to the pre approval we received. Stephen was waiting for us on the closing day and helped close the sale. After we closed on our mortgage he also helped my wife and i reorganize our Life Insurance policies. There are a lot of things the average bear doesn’t understand and without his help, in the event of one of us passing. We would have been upsidedown in our mortgage and benefits wouldn’t have gone to the right person. Stephen thank you so much for giving my wife and i peace of mind and providing laughter through tough conversations! I especially appreciated his pup Rex helping in the office!

Stephen and his team helped save me a lot of money from what I was paying with a different company. They set me up with the same plan but for significantly less and I could not be happier.

The staff goes above and beyond to help.

Friendly guy and good rates!

Very helpful and patient!

Food was good