TSB is the only online support group I have ever used. I know there are other companies offering similar services but I have never felt the need or desire to check them out as I am 100% confident in their ability to answer my needs.........whether it is problems with downloading; opening attachments, cleaning and optimizing, setting up programs, backing up files, getting advice on purchase of new hardware, checking for conflicts between/among programs, dealing with corrupt files, etc., etc. I have NEVER had an issue that was unresolved. Technicians are all certified and if an issue becomes particularly problematic, then it is escalated to a higher level technician and ultimately to a member of the expert group of more senior techs who study the problem and, usually within 24 hours, the problem is addressed to my satisfaction.

Long time confidenceI have depended on TSB almost from the beginning when Microsoft handed over support questions. Success with these questions led to signing up for annual relationships. The skill level over the remote connection is normally as good as I have ever experienced. Note, the service is available 24/7. Any time I have a problem - late at night, weekends. If the resolution is not quite right, I reconnect and get it resolved immediately. Note, the cost for this superb year-long coverage, is in the range of only two hours from a local tech. They has worked hard to earn my business.

Highly Satisfied I have subscribed to TSB services for during which I have had several occasions to call upon them for assistance. Each and every time they fixed my problem very professionally.I have a great sense of comfort knowing that I am covered whenever a problem should arise...

Great Technical SupportThe Company was diligent to and their resolutions of all my software problems and whatever maintenance issues to my computer. They surpasses all my problems with great patience, kindness, knowledge and speed. The service does not has comparison is unique in all senses.

Theyve done alright by menot a computer guy, so when something goes wrong I need to have an affordable fix option.... they are always available easy to access and while they dont always get it right the first time they will keep at it until they do... im satisfied im getting computer protection at an affordable price...