I literally know NOTHING about computers & I called several places, & chose to go with My fav tech Bob. I froze my laptop and was unable to complete school work and Bob got it done FAST! I am forever grateful, & I will recommend him to anyone and everyone I know. My family and I appreciate you helping us as quickly as you did, & ty for the tutorial afterwards. I enjoyed talking with you Bob, & youre our go to from now on.