I set up an appointment with them, and the guy came over and seemed very laid back. I paid 100 for him to be there only 20 minutes. After he left I walked around the house to see that the wasps nests were still there. I called him and he said that they were too active and he would be back. I tried to reschedule his next visit but they ended up not showing up, and I have had to take the issue into my own hands. If I’m paying that kind of money I expect to at least have someone do their job.I would recommend that you use another company.

Had a wasps nest, so we called them. He sprayed some sort of solid pesticide. The wasp nest was on our unattached garage, but he put the pesticide all over our deck, including our $100 yoga mat. It now needs to be replaced because who in there right mind would roll around in pesticide? The guy obviouslycould see the mat. Honestly think they should replace it.

I signed up for four months contract and experienced very poor quality service. I still find bugs here and there. The technician just shows up with his tank and applies the chemicals. He has no interest in examining the corner or prior applied areas and document the progress. We had multiple fire ants even after the application. Im not saying chemicals were ineffective, Observation and inspection are literally zero. Even though you signed for four-month contracts, it doesnt terminate automatically after four months. You have to call them multiple times; even then, I get charged for an extra month. Finally, I received my termination note. Berrette pest control itself is a bug. Stay away from this company.

I am surprised how this company has so many positive reviews. For the situation I had in one of the units in multi-unit building, I wanted someone to service the same day. I explained at length to the scheduling guy what kind of building it is and what kind of problem we are having and the urgency of the matter. He took all the notes and assured me of good service. Sold me some additional services along with first time inspection and service fee of $99. No issues there, I signed up for it. For me the need of the hour is to address the issue and I was also fine with the monthly charge for next four months as per their Policy. Later in the day a manager calls me and says they simply cannot do the service because $99 is too less for them. They apparently thought that the house was single family. I specifically told the sales rep that it is a four unit building. Either the manager lied to me or has not been communicated. Also they signed me up for a year contract without my notice (I was told only for four months). Anyway, the manager says they cannot do the whole building for $99. So I asked, I am fine paying more but I need the service. He said he cant do that either because an inspector should come out to give that quote. Fine. Next question. Can you service the unit that has problem for that $99? Answer is yes, but they will only spray something for the maggots but wont take immediate affect and also he cannot fix the root cause of the issue. It more sounded like because they were at the site they just want to do very minimal stuff and leave. And guess what, before all this discussion happened he already charged my card. I denied their service and he returned my payment. The bigger problem here is not just the money part, but the purpose of servicing the unit the same day did not happen. My whole day got wasted. I wish I could give zero stars but there is no such option.

Firstly, this service is ineffective - we signed up for a four month contract (unlimited treatments) after spotting a couple fleas inside our house, and the technicians treated the both the interior and exterior of the house + yard for mosquitoes and cockroaches as well. After two treatments within a couple weeks of each other, we were actually noticing a significant increase in cockroaches inside our home, which had not been an issue before. When I called to talk to someone about this and request another treatment be done, a representative tried to convince me that it should be expected that there would be an increase in pest activity after a treatment, and this in fact did not indicate that the treatment was ineffective (???????).Secondly, they are dishonest. I called their office after they had messaged about a scheduled treatment on a Saturday and then not shown up. The representative I spoke with was extremely condescending, told me that his notes showed the service had been completed and attempted to convince me that I just must be confused about how their service works. I informed him I had been home all day and had multiple dogs and people in the home due to a visit from relatives and it would have been impossible for someone to spray in the backyard without any of the dogs noticing and barking (our dog notices every time someone so much as walks across the sidewalk in front of our house). Furthermore, no one had knocked on the door to let us know they were here - wouldn’t that be not only appropriate but expected if a treatment was being done while people and animals were home? In what world would it be acceptable to open and close someone’s gate to their backyard and spray down pesticide without letting the customer know that pets should be kept indoors for a period of time until gates were closed and the treatment had dried? This gentleman refused to consider that their technicians could have made a mistake (or worse, lied altogether about providing a service) and continued to condescend to me that I simply lacked awareness of how their service works.Even if their technicians had somehow managed to sneak into our yard without informing us of their presence and without any of us noticing (which is both inappropriate and virtually impossible), it still wouldn’t mean my service had been provided because I signed up for both interior and exterior treatments.I don’t appreciate paying for a service that is ineffective, and I CERTAINLY don’t appreciate being lied to.

Ive had this service for about a month now and Im a fan! Weve gotten the general house treatment for cockroaches and now we got the In2Care mosquito treatment for our outdoor area. Every interaction Ive had with the team has been awesome - theyre easy to schedule and nice. Rod (our assigned technician) is AWESOME. I can tell hes an expert in pest management and hes really speedy. He goes above and beyond with his personality which is positive and upbeat. Thanks Rod and Berrett

This was our initial visit. Miguel seemed knowledgeable and he was good with our dog (she can be a pain in the butter cookies) and they got over to the house within 1-1/2 hours of my request. Who could ask for anything more? The treatment was just a few hours ago so I dont know how the spider-kill-ery went but, I assume it will be fine. By the way these guys do business, Im sure they will take care of us.

The technician Stephen Watson was professional, efficient and informative. I was happy for the same day service and have 2 cats and a new puppy so it is important the products used will not harm them.I highly recommend Berrett Pest Control thank you!

Tim was amazing. He was super nice and respectful. And went above and beyond to to make sure my needs were met. I will always recommend Barrett pest controle because they are the type of company who actually cares about their customers.

I called them due to a flea infestation in my house. The woman who answered was very pleasant and the price was reasonable. The service was another story entirely. The exterminator had no idea why I had contracted their services leaving me wondering what the point of asking me questions like, Where is it more focused? was on my initial call. It obviously was neither passed along, or it didnt matter since they were going to do the same thing regardless. The exterminator spot sprayed my baseboards in like 5 minutes and said he was done. I was told initially that I would have a follow up appointment in two weeks. They have never contacted me again except to bill me for their monthly service. The treatment they provided did absolutely nothing. My house still has fleas, I still can barely sleep at night or feel comfortable in my house, and now Im paying them $40 a month on top of it to do nothing whatsoever. I wrote them an email requesting a refund since they basically did nothing and have received no response. This place might be great for preventative maintenance but, if you have an actual problem you need taken care of, I would highly suggest you find a professional exterminator. This place is not it.

Chris came to my house to check for rodents in my attic. Great news, he couldn’t find evidence of anything up there! He checked for places where something could gain access to the attic, there were no openings. He would have been able to sell us a service we didn’t need, but thanks to his honesty, he didn’t even try. We will certainly call Barrett Pest Control again, if we have a problem

Jonathan was very kind, informative, and helpful! I appreciated his service and would like to have him back!

5 star rod is the best technician that we have had out of the 4 last pest control companies. He bring very good quality and work ethic to the table and gets the job done. Very committed. Great spirit.

Kris Leek was great! He took his time inspecting and was very polite and knowledgeable. He was honest and didnt try to push any unnecessary services like other places have done in the past.

Hello everyone, hope this review is helpful to the ones looking for new pest control service (I personally like to read at other consumers reviews before making a decision and excuse my grammar, English is not my primary language 😬lol). I live on the Manor tx area and we have a lot of fire ants/spiders/wasps/hornets/flys in the area but not too long ago I notice very small roaches inside my house 🤢🤮 and TBH o could be ok with spiders or scorpions but CANT stand roaches, Anyways, long story short, I decided to hire Berret pest control base on the reviews (they do have 4.9, but honestly not sure why lol) first visit they did, thought the guy was great, spent good time spraying but after couple weeks no changes, decided to wait at least 30 days but still nothing, I called, set up second visit, waited another couple of weeks and, with no exaggeration, I think the insects only reproduced even more, I have lots of fire ants, huge hornets and roaches still visible at my home 😩😩 last service was performed on the 12th July and still not success. I think I’ve spend more money buying Hornet spray and insecticide than before lol oh well! I had to give it a try. GoodLuck to all of y’all! I’m done with Berrets, any other suggestions?🧐

I better price than a few other places I called. Quick appointment, and good service. Javon showed up on time and did a great job!

On 7/9/21 I received my initial flea treatment service from technician JVon Thomas. He was in and out of my apartment in less than 5 minutes. I thought that was odd, so I looked at my receipt. Under products used the only product listed was Pivot Ultra Plus, which is an aerosol that he used on the interior. You can buy this yourself on Amazon for about $20, so I reached out to my technician and asked him why I spent $100 for this service. He replied by saying that he used 2 different brands. He said, I used Top Choice first then pivot after. When I then asked why Top Choice wasnt listed under products used on my receipt, he stopped replying. On 7/10/21 I called customer service, which was not helpful. If my technician actually did use Top Choice, then as a client I deserved to know what was used in my home, as Top Choice is a commercial grade pesticide, which CAN NOT be used indoors. The manger called me after my technician admitted over text that he used TopChoice inside my apartment. The manager said the technician is new and must be confused, and that he most likely did not actually use TopChoice in my apartment. However, I have pictures of the TopChoice granules inside my apartment that he spread. The manager refused to refund me my money, saying we provided a service that should be paid for even though he couldnt tell me what the full service was (if JVon didnt actually use TopChoice...which he did!). I am filing a complaint with BBB and reporting them to Poison Control. DO NOT USE THIS SERVICE.

Javon did a great job. We found a black widow in our garage. Berrett had someone come and spray the next day.

5 Star Rod and Jvon do a great job. Very professional and good energy about them. They always show up on time and do their thing.

I dont typically leave negative reviews and like to give people the benefit of the doubt but this company really dropped the ball on multiple occasions when doing business with them. Communication within this company and between their employees and with me was very poor. The first time they were supposed to come set out a squirrel trap the technician called to confirm and said that no one told him he needed that type of trap so service had to be rescheduled. Another time when I had scheduled service I had to call because at the end of the time window I still had no received a call that the technician was on his way. Then I had a complicated problem with rats in the wall and was told someone would contact me and then the district manager of the company went MIA. If I could give one technician in this company 5 stars I would because he told me about the situation and then said someone would reach out to me after a higher up guy in Dallas visited. Weeks later I never received a call and I had to call them to let them know to come back out and pick up traps. Not sure if this is just a series of unfortunate events but I would not recommend this company to any busy working professional who has a schedule to keep. I should not have to track this company down to do a service I paid a high amount of money for them to do. Will definately not be using this service again unless it is to use the warranty for their work which they didnt complete.

J von came to my house to help today when I heard a critter in my dryer vent. He was thorough and helped me to locate a hummingbird in my dryer vent ! He helped me relocate the bird and move the dryer etc. which is a huge help Bc my husband is out of townHe was professional and polite and went the extra mile. He did a great job. I’m so grateful They were prompt with timing and communicated when he was in route and mind you it’s saturday as well ! I think I’m going to switch my regular pest control company and start using this one. They have a group of specialist that can come seal up the entry point we found. J von went above and beyond and I will be using them again. Thanks y’all ! I highly recommend

I highly, highly recommend Berrett Pest Control. They have the best customer service, everyone I talked to was super sweet, attentive, and professional. They were always on time when they said they would, so I never had to wait around for hours. Plus, they have the best price in Austin and efficient results.

One of their trucks hit me on Christmas Eve and their insurance company found the guy driving (while on his cell phone, in his hand) not at fault. It was a three lane road (with a right only lane being the 4th lane) and he turned left from the furthest right lane which was a strictly straight lane. I ended up having to pay my deductible out of pocket. The call center person I talked to couldn’t even get the austin area manager on the phone for me, she had to give me to someone outside the area, he was super nice and seemed concerned. The insurance didn’t seem to take my statement in account and disregarded everything I said. This company shouldn’t have employees who don’t abide by hands free laws or that don’t pay attention to roads.

Had Jvon over today for a pest control treatment. Super nice guy and did a really nice job.

Sage was my most recent technician - he was very knowledgeable and put my mind at ease! Very thankful for these guys!

I called Berrett Pest Control. I was immediately impressed with the questions they asked and the prompt service. Our inspector came the very next day. Chris was very knowledgeable and got us a quote right away. I was thankful that the cost of trapping the wildlife was reasonable. I really appreciated their time and energy. I would highly recommend Berrett Pest Control.

We used them for 4 months and they took care of our yard pest problem. Would definitely call again if we need them.Cancelled over the phone and La Sonya was very friendly and helpful.

Rob was excellent! He came in, gained an understanding of what needed to be addressed. Robs eagerness to help and delightful upbeat personality yielded a great first impression of Berrett Pest. I will be recommending to friends and family! Thank you for the great experience!

Had a fantastic experience with Rod today. This is the first time Ive utilized pest control and didnt know what to expect but Berrett treated me like a valued longtime customer. Rod was super friendly, upbeat, and knowledgeable. His work was quick and thorough and I will definitely request him to be my technician in the future.

We have used Barrett for approximately six years. Always have had amazing service, will come out whenever they need to, and very, very friendly employees. I just spoke with Joseph on the phone today regarding a random issue that popped up, and he already has someone coming to our house in three days. Stellar service, great prices, use them, you wont be disappointed.

The first experience is always the lasting. From the beginning of my conversation until the end was a very comfortable yet rewarding experience. My concern was addressed & was resolved with a follow-up appointment to revisit the campus the next day.It is so hard to find good quality customer service. My experience todaywas of excellent quality. Also, every technician that have made a visit to our campus, have proven to be professional as well as knowledgeable of their job.

I am very pleased with this company. I’ve been using their services for over a year and have never had an issue with them. Recently, I was thinking of canceling due to financial reasons of this Pandemic...but Michelle from Berrett Pest Control understood my needs and was able to work out a great price for me. Thank you to Berrett Pest Control and a special thank you to Michelle. 🙂

We started with Berrett Pest Control last month. What a difference they have made. We also signed up for an unlimited quarterly appointment that is very affordable. The gentleman that did our service was very professional and did a thorough job spraying our home and property. The office personnel are also very kind and personable as well as professional. They Ofer other affordable monthly subscriptions as well.

We had Berrett Pest control for 4 months. We were experiencing fleas in our home, so we decided to give them a call, everything was well explained and made sense. Up until recently is when we became very unsatisfied with the service. Our technician Garry had good communication with us and helped us with the problem we had. For some reason we couldn’t get rid of the issue, so I stayed in contact with Garry and asked him if he could go on a Friday he said he would let me know when he could go but 3 days passed by and I didn’t find that reasonable. I didn’t want to let that week go by without getting our service because it was something that we needed, also I didn’t want to be put a week behind for our next service. I called the office so I could actually schedule an appointment and they lady wasn’t able to find something on Friday and Garry wasn’t available so we made an appointment for Saturday from 4-6pm with a different technician. Saturday around 1pm the technician calls me and says he can be at our house in 12 min, I said thank you for the offer but that won’t work for us. He got upset and said “what am I supposed to do for 3 hours”, I didn’t understand why he responded to me this way because as a client it wasn’t my fault he finished early plus I had a set schedule for them which was whenever they were available as well. He said he would call me when he was on his way later. A few minutes later the office calls me to say unfortunately he won’t be able to show up today because he just ran out of spray for our house. Which sounded like a lie because what a coincidence that he ran out but still needed out house to do and he was upset about waiting. I don’t find this fair as a client because I feel as if I’m being pushed around, when I’m the one paying and agreeing whenever they’re available. That’s the reason we decided to cancel our service with them.

Great experience! Rod was my tech and he did great. He was not only on time but was fast as well. I definitely recommend this company. I had originally called another company who must have thought I was dumb. Berrett was priced very well and I even started the membership with them for less than the other company quoted me. Ask for Rod if you want someone laid back and professional at the same time.

Not only was Michelle polite she gave me some good insight on our small talk. I really appreciate someone who can connect with their customers. And thank you Kylie for being such a good prompt and effective technician. To have trust in someone is hard these days. But anyone that I talk to here have always been the best! Kudos to Michelle and Kylie you guys are the best and y’all rock!!!!!!!

Rod is a superstar. He came on time and provided the best service. We paid for the outside and inside spray service, and he even took care of the high up wasp nests in addition to everything else. He was super friendly, funny, professional and completed everything in a timely manner. (He was in and out within 30 min)I will definitely be reaching out to this company again!

Incredible and they were the ONLY company available on the Saturday I absolutely needed their help on.The other provider hardly made any impact on the ants and we had a few small roaches, too.Our first service 2 weeks ago and it killed everything, INSTANTLY.We had ants for months in the closets, pantries, kitchen, bedrooms and coming in from so many places. My wife and I had tons of bites because they even got in the couch! It was disgusting, embarrassing, and terrible.So happy to have found great help!

My customer service representative was wonderful and sweet, kind, and helpful! She helped provide several options for me to solve the scheduling issues I had, and figured everything out quickly and efficiently. I’m so happy with my service and with Barrett altogether!

Their service has always been great. Our technician always notified us he was going to spray. He would always ask if we had any specific pest to spray for. Customer service is always friendly and responsive to any questions or last minute rescheduling that Ive requested.

Super helpful and informative. They were able to get someone out to inspect that day, and the inspector, Sage, was very polite, professional, friendly and provided tons of information about our situation and how the process would go. Would definitely recommend!

Great customer service!!! I spoke with Asya this morning and she was able to assist me with rescheduling my service for today. The service techs do a great job and the products that they use work very well. I have no issues between visits.

Litha was great customer service, explained everything well, I am looking forward to my service. They stopped serving my area but she went above and beyond to get me an appointment. Im so grateful. Cant wait to have peace of mind and sleep easy at night again!!!

Seth was an absolute ease to work with to get service setup this morning. He not only was knowledgeable regarding the products and pricing - he was also very willing to switch over the sale credit to the gentleman I had originally spoken to on Monday. I don’t normally leave reviews but this was a truly great experience.

Most of these reviews are fake. Over the phone they say you need to pay once every 90 days when you actually need to pay monthly, they force you to sign on year agreement, it’s ok if they knew what they are doing, the guy that came in was extremely nice but clearly not trained by the company, he didn’t do so many parts of the house, I needed to remind him about the garage and other parts. I still see alive cockroaches, so I wouldn’t count on them to fix your issue.

I spoke to Joseph this morning to make some special requests for my account. He was very accommodating and professional. I appreciate the help. Thanks Joseph

I chose Berrett based upon name recognition only. I called and spoke with Letha as I am a first time customer. She was excellent in describing exactly what to expect and answered all of my questions in great detail. When I questioned her about how they would treat the home, she was very accomodating regarding our peculiar circumstances. If the actual treatment comes with the same service and professionalism that Letha provided, Im quite sure well be very happy with Berrett.

Our quarterly service was just slightly overdue, but we started seeing cockroaches. Called to request an appointment, Reggie was friendly and helpful, got us scheduled for tomorrow. Appreciate the support!

Both office personnel and the serviceman were pleasant, knowledgeable and great to work with. We have had Berretts pest control for over 2 years now with no house bugs and control of pesky yard insects. I highly recommend them if you are looking for this type of service.Glenda

Berrett Pest Control has taken care of our pest control for years. Their staff of professionals are prompt, knowledgeable and courteous. Asya assisted me with scheduling. She coordinated an appointment to fit my schedule .

I called Berrett, after reading their wonderful reviews, and experienced the exact same outstanding customer service. I was greeted by an extremely pleasant and comical woman (sorry, I forget her name), who was also exceptionally informative and courteous. She quickly explained the process, service costs, and had us set up with an appointment immediately. The electronic correspondences were also efficient and user-friendly. I cant wait to be rid of all these pests!

On time and efficient. Friendly and effective. I love having them as the insect sue curing net around my home.

Just booked my first visit with LaTricia and she was awesome. Knowledgeable and super helpful. Excited to work with them!

Letha was very polite and courteous. She was very thorough in her explanation of all the services Berrett PC provides, and she also pointed out the options that give me the best bang for my buck.

Excellent service provided by Michele in customer service. Very helpful in continuing service when initial contract ended. No problem rescheduling with technician for flexible times or days.

They are awesome! Responds very fast and gets the job done in a timely fashion. Very friendly and professional. 10/10

We started with the fogging for mosquitoes. Last year, we added the buckets. The buckets are magic! LaSonya was very helpful and getting A technician scheduled quickly when one of our buckets had been knocked over

Loved the service we received. Everyone was so professional. Melissa was extremely helpful when scheduling my appointment. Thank you Barrett Pest Control.

Absolutely impressed with this companies ease in Setting up my new Pest account with them. The customer service representative Mike was very knowledgeable and explain things very well and in detail. I am excited to start my new service with this company.

My appointments are always held in a timely manner; our technician is thorough and personable. I have only experienced the highest standards of customer service with this company, which means alot to me and my family. We are very happy to be doing business with them.

The initial call was professional and courteous. They were extremely nice and understanding while I explained what I needed. I felt reassured and valued as he quickly got me an appointment and made me feel that the problem would be handled professionally.

I have been using Barrett for the past year and have always had good experiences! I needed to switch services to a new home and they set it up with ease making my move and pest control at my new place way smoother, thanks y’all!

Michelle was very helpful in explaining all the charges I was seeing. She cleared everything up in my mind so I completely understood.

Great service, the technician answered all my questions, and gave us a very fair/reasonable quote. Can’t wait to refer to friends/family - thanks for being a local Austin business!

I called a few different places and the professionalism and reasonable price was my final decision. And speaking with the rep Latoya helped close my account balance.

Michele sounds like she is smiling when she talks to customers on the phone. It makes a difference how we act and carry ourselves when other cannot see us. She is doing a fabulous job!

Stop looking and use them! Absolutely fantastic company. Honest, timely, and friendly. We purchased a home about 6 months ago and just found evidence of wood-boring beetles in the flooring. Contacted Berrett Pest Control and they were able to come the next morning. Cliff was on time and very personable, and gave us his honest recommendation without trying to upsell us or anything. I will recommend them to everyone and we will continue to use their services.

I spoke to Lisa on the phone and she was super friendly and extremely helpful in listening to my concerns and making suggestions to address those concerns. It was a super quick and easy process to get our service setup!

I’m so happy that I found this company. Every person I’ve spoken with here has been extremely helpful and kind. Geno, our service person, Michelle, the woman in the office, and the other office people that have helped us have all been compassionate and highly competent and wonderful! It’s really a relief for me because of the severity of our mosquito and scorpion problems. I feel like I have people who understand and who are doing everything they can to get it under control as quickly as possible so my nieces who live with me aren’t getting bitten and stung. I can’t thank them enough. I also find their fees very reasonable especially after experiencing the level of service they provide.

We moved into our home about 2 months ago and it had been vacant for a long time so we started to notice a spider and ant problem. I called Berrett Pest Control late on a Saturday morning hoping to get same day service and they worked me in that same day. The technician was on time, friendly, and informative.Noticed ants again 3 weeks after initial setivxe and called to have another treatment done and was scheduled next day without any issue. The customer service rep, Reggie, was very friendly and efficient in getting me scheduled. Highly recommend!

Great reps on the phone. My first service is scheduled in 3 days, and I hope they are as professional as the customer service has been. John was very accommodating to my schedule change needs. Thank you!

Called to get a free inspection and they had me on the schedule the next day. Their customer service is outstanding. Letha especially was very friendly and easy to talk to.UPDATE: Updated to 5 stars. I have no idea how only 4 got selected previously.

Called and spoke to Whitney to request service. She was very professional and courteous on the phone. Great customer service!

I use Berrett Pest Control for both home and business needs for years. Their service is excellent, and staff is pleasant and always helpful when need be. I have not experienced any negative issues with this company!!

Great service and very time. Always take care of my family and our needs!

I called to get pest control at my new house. They gave me a deal, and set up an appointment right away to get me taken care of. Just moved to a new development, so want to ensure that we are safe from all the creatures that were uprooted! Thank you so much!

I had a great customer service experience setting up my appointment. I have not received actual service yet, but if it is like my experience over the phone, Im sure Ill be in good hands.

Michele has always been incredibly friendly and thorough in taking note of my concerns. Berrett has always been quick to get out to the house and treat for any concerns that appear during regular maintenance. We’ve been using Berrett for over a year and have been very pleased with them.

You can’t go wrong with the company! kayson was great! set me right up for the next day service! i’ve been with berretts for over 5 years, wont go with another pest control company!

We were so happy to see Mike back!! He is such a pleasant, helpful man.Better Pest Control, we are requesting Mike handle all our treatments, please.As far as our pest control goes, we have been very pleased with it. We have had no issues and have continued to be pest free. We are confident that Berrett would handle any it if we had any issues.

I had talked with Cassie regarding needing service to my house with the technician, she was cheerful and helpful. I had some changes that needed to be done to my acct and again so very nice. I would definitely recommend Berrett from their knowledgeable technicians to their knowledgeable office staff. Great job!

These guys are quick! I enjoyed working with them. Got rid of the rodents in no time!

Berrett pest control was super easy to set up and has fast service. Melvin was super helpful with all my questions and concerns. I called on a Monday and they were able to have someone out the next day!

Always a good experience. They obviously care about their customers. Today I spoke with Ron who was very courteous and professional as all associates have been over the years. We have been Berrett customers for years since they totally solved our pest issues. Highly recommend their services.

Berrett has exceeded my expectations for service. When I call for an appointment, I always get a next day appointment and the service reps on the phone are very professional. The service agents that come to your home are very professional and always on time. I would recommend Berrett to anyone needing pest control

Michelle was wonderful. She listened to my concerns and addressed them in a kind and understanding way. The customers service is impeccable at Barrett. If I see any bugs after a treatment the company comes back out and treats the area. Keep up the good work!

I never would have thought that calling a pest control company would be so painless & effortless. I was supposed to call a few pest control companies around our area and compare services & fees... long story short there was no need. Just one call to Barrett & I was very pleased with the lady over the phone. She answered all questions and was very kind. There was no need to keep calling other companies because as they say- first impressions last a lifetime. The reps answering the calls are always helpful and are very understanding. The tech that came by was knowledgeable & prompt. These dudes & dudettes certainly know their business!

I had been using Berrett and had been having a pretty good experience overall with them . About a 93/100 due to one small mishap on a treatment visit that they remedied immediately. However, due to a miscommunication recently the relationship went downhill quickly when I spoke with two other Berrett associates. Michelle called me when I was upset and thanks to her made things right with me and did what a company SHOULD do. Michelle gets 5 stars, but overall as a company they have to lose 1 star because of the other 2 people I spoke to. I will still continue to do business with Berrett in the future thanks to Michelle and her eagerness to make things right with and take care of the customer. And, I appreciate the willingness of the company itself not to make matters worse but instead to make things right. Hopefully in the future there isnt any miscommunication.

As usual, staff is very helpful. Very thorough with each job they have done for me.Thanks so much.

Love these people, been with over 13 years. Great service.

Excellent customer service and doing business with them has set a new service standards. From Brittney in the office to the techs whom I have had the pleasure of meeting have impressed me since day 1. I highly recommend this business

We appreciate the service and especially Rod for the great customer service, will definitely recommend to others, and if you can ask for Rod.

Cassie was wonderful on the phone! Very polite, nice and friendly. Scheduled what I needed no problem. Great customer service and it was really nice to talk to a live person and not the automated route. Thank you for making a Monday easier.Charmaine

I have used Berrett Pest Control for several years and I am super satisfied. Everyone is lovely, on time and keep the bugs away!!

We have been using Berrett Pest Control for several years and have found them to be professional and efficient. Also if I have an issue between treatments they come right out and respond with whatever additional treatment might be needed. The folks on the phone, this morning LaSonya, are always courteous and helpful. It’s a pleasure working with this company

Super nice company. Called and was immediately helped with my problem. The gentleman was also extremely knowledgeable about types of bugs in this area and scheduled me right away!

I’m great full for the great customer service Michelle provided. She went out of her way to coordinate a visit for my interior pest services and provided additional information regarding your mesquite services and fees. Great experience😉

Letha was amazing and so very helpful. She got someone out same day on short notice. Piece of mind is everything, and thats what she provided. Thank you so much Letha and staff!

I’m a current customer and I’m very happy with the service I recommend this company to my family and friends 😍

Lasonya was an absolute joy to speak with today. Not only did she resolve an issue without hesitation, she was kind while she did so. I would use Barret just for the level of customer support alone.