Talked to three locksmiths hoping to do business locally but none called to set up appointment. I knew I could count on Cothron and they came through, coming the same day. Laine did an excellent job. He was pleasant and prompt. Great service.

These guys are really amazing. I had been having issues with an older Suburban that Id recently purchased. Long story short, I replaced the ignition cylinder and rekeyed it myself to match the original factory key. This was important to me, because although I could have gotten a new cylinder with a matching set of keys, I wanted to retain the use of the same key for the ignition and the outside doors. Unfortunately, after doing so, I was still stuck having to jiggle the key for a while before it would engage and turn over. Looking at the key itself, it became apparent that the key too was worn out and not working as it should, causing me to essentially have to rake the tumblers to get it to work. So I brought the key into Cothrans and the guy looked at it and within five minutes and for less than $10, I had a new key that works perfectly in my vehicle. Not only that, but when I informed him that I had my family and dogs in the vehicle and it was my only key, he was able to quickly capture an image of the key so that I could put it back in the ignition and get the AC going again and in a few minutes he handed me a brand new key. I am rarely blown away by good service, but these guys are really something special. Thanks, Cothrans! My wife very much appreciates no longer having to rake the key to get it to work and I appreciate the speed, price and accuracy of the results and the fact that it could all be done with my family not burning up outside was icing on the cake.

Local locksmith with hundreds of key options. Got replacement/backup keys made for my RV here since lowes could not copy two of the three keys needed for the RV. Also they sell the door scope, the best way to check whos at the door without getting all squinty. Its price and requires a bigger hole in the door but is SO worth it!

Max the locksmith came to help with our front door lock problems. He offered us choices, and then did an excellent job of fixing things. Prompt and professional. I would definitely use this service again.

Ray A. Went above and beyond expectations in customer service.I am very happy with the service he provided.I definitely recommend Cothrons and Ray A. thanks guys! My new lock works GREAT!

Good Samaritans stepping up in our communities.I want to shine a light on Xavier-Tony with Cothrons Safe and Lock who have made a difference this week. We will talk about this winter storm for the rest of our lives. It has been quite historicWe are over on Felicity lane where we lost power Monday morning, my neighbor who is on oxygen and only had couple hours left on battery was in a panic. As my roomate and I where trying to figure how to run power from my truck into the house to charge and keep her oxygen machine running Xavier-Tony pulled his Cothron’s work van I front of the house and ran power for 72hrs to keep enough power for her to keep oxygen flowing.After all the divisions this country has been going through it’s is a blessing to see us all pulling together.But until the ice melts we’ll see Good Samaritans.Giving us hope in humanity through the storm.#texasstrong

Fantastic locksmith. Gave us a fair quote to come out and get our front door opened. The locksmith wore a mask the whole time and safely distanced in our front yard when I had to show my ID and give card for payment. Very happy with these guys! Ill definitely recommend them to others.

I have been to this location of Cothrons Safe and Lock many times for different reasons since I moved into the nearby subdivision of Crestview in 1998. I have always received good service and advise. Today I brought in my Chevy Truck because a key had broken off inside the Ignition Lock Cylinder. I was able to fish it out even though it was really recessed inside the lock cylinder. I took my Truck over to Cothrans to have them make a duplicate programable Key. At Cothrons my Lock cylinder started giving the technician trouble after he inserted the duplicate replacement key into the ignition lock cylinder. He couldnt make the ignition lock turn the new or my alternate key. I believe that my wafer Tumbler pins were about to be worn out and thats why the key was broken off in the lock to begin with last night. The Locksmith technician, Garret was great. He offered me options as to how to repair my disabled Truck. He was able to finally remove the Lock Cylinder and rebuilt the damaged Tumbler pins with all new ones. He worked diligently at it until it was all working well. Both my original and the new replacement key they programed for my Truck work really well without any resistance. Thank you for your work Garrett.

I use alot of service companies in my work. I would highly reccomend Cothrons. Everyone was professional and their tech Tommy was VERY patient. Will absolutely use again if the need should arise.

Friendly, local and helpful locksmith. Upfront pricing that is reasonable. Will do business with them again.

Great service friendly staff assisted me over the phone with prices and services and got me in and out with a new key for less than 1/2 what I was estimated at other local locksmiths and even the dealership.Thanks to Chris and Sam for the help.

I recently had some keys made at the Burnet road store. These were keys for a set of SmartLocks I have on my rental property. I also had two cylinders to rekey, one an old entry door lock, and the other a SmartLock I thought I had miskeyed. Turns out that SmartLock was broken. Even though that was not Cothrons fault, the locksmith made me a few extra keys as he wanted me to have value for my money (I had prepaid). Well, I definitely got value for my money and appreciate the great service I received there. Im sorry I cant recall the fellas name, but he is a hispanic gentleman, maybe around mid-30s. Really great! I actually always get great service at Cothrons. Quick, pleasant, and professional. I have been a customer since buying my first mountain bike at the Ben White store in the mid-80s. It was a Diamondback Ascent that I used for over 25 years. Yep, they used to sell bicycles. I look forward to doing continued business with Cothrons and highly recommend them. Thanks Cothrons!

My Vehicle remote cracked in half so I came in to get a replacement. Service was quick and Cothorns has a very friendly environment !

Havent used them recently but when I did as busy as they were they solved my problem rapidly. Theyre the only brick and mortar locksmith I have found in Austin and surrounding areas

I am posting this experience as this is a result of a multi-visit issue stemming from pure incompetence. We have used this company previously before and were reaching out due to a lock pad spindle that was not engaging when we used our keypad. Cothrons response time is great, however the person they sent to represent their company, Kevin, not so much. I told him we wanted to fix the issue and make it long term. After this company did the install 3 years previous, Kevin said it was done improperly and caused the spindle to wear out which will continue to do so in the future if we didnt replace our high end push bar. I told him if he was confident on what the issue was to proceed. He made mention of working on 100s of these so he Sounded confident. fast forward the next three visits he came to start and stop because he ran into an issue (i.e. the spindle doesnt fit, the bar is a cheap bar and have to fabricate an end piece, to our common commercial door size not being a common door size) Even though price shouldnt have been a factor as we never requested a cheap fix, I dismissed his claims as outrageous to justify mediocre service. With that said, he made mention that he would not charge us for his trips because he came to do nothing and left. finally on his last visit ( yesterday) he was able to complete the install of a new push bar that would allegedly fix the issue and he attempted to extort the pricing by raising the hours to 4 hours. I asked him for an itemization of this or how he came to that figure and he said it was due to the time to fabricate. I told him he was there for less than 2 hours so to round up, 2 hours for his time was fair plus the spindle that had to be fabricated was previously prepaid and had explained to him that we shouldnt have to pay for a part twice due to the incompetence of the work. I let him know that if there was an issue, I would gladly speak with management over the issue to fix the pricing and instead, accepted to two hours and adjusted the price. The worst problem was the lack of professionalism shown after the transaction. I was out of the office when this occurred and spoke with him over the phone while he worked on our front door at the office. I had to follow up with our staff about how rude and inappropriate he was for having to accept less. I am not in the business to stiff professionals, however, if you are calling a company to fix a commercial grade entry/exit device that combined cost over $3,000; I expect the courtesy to send a professional to the job site who is competent and has knowledge of these systems. This was completely unacceptable and will likely never use this company again based on this experience

Charli from dispatch was VERY helpful in assisting us to expedite a lock change for our bar. We have always used Cothrons for many years and this is exactly why. Charli was polite and helpful in sourcing us a tech who came out on a Sunday to change our locks. Thanks so much Charli! You are awesome.

Read reviews on Yelp for these guys and several others -- wow theres a lot of scamming going on out there...True to form, these folks were fantastic. Prompt, effective, courteous, and charged what they said they would. Also, since this was the 3rd time I locked myself out of my car, they made an extra key for me on the spot for $30 -- and it was a key with an embedded chip (he even tested it on the doors and starting the car before he left).five stars!

I was 100% pleased by the service I received from Cothrons Security from the moment I went into the store on Burnet Road to discuss making an appointment to the service provided by Jeff M. They are professional, friendly and have lots of experience in installing new locks as well as fixing problems with locks already installed. I would highly recommend this company to anyone who needed any security related service.

Excellent service and professionalism. These guys are good and dont give you the run around; theyre straight up and tell you exactly what the problem is and what needs to be done to fix it. I was locked out of my motorcycle gas tank and they managed to save me hundreds of dollars by making a new key and force tapping it open. No other locksmith in town was even willing to attempt it. I highly recommend these guys for any security / lock related needs.

Best place in town to get lock work done. They have been around forever, they have lots of staff at this location, but its also the busiest location. They have a waiting room if you need it. Theyre not the cheapest, but you dont buy hardware from a place like this because its cheap, you buy because its local and convenient, and youre supporting local folks who live here.

They only had 1 key of the size I needed the first time but the first guy messed it up but when I brought it back when they got more they were amazing and they made me an extra at no additional cost. Ive used these guys many times and always treated me right. always reasonable prices. highly recommend

Extremely friendly! I had trouble with unlocking my luggage. They helped me open the luggage without charging me any fee! 5 star recommendation!

The professionalism and abilities of Cothrons greatly exceeded my expectations. The high level of their customer service is a rare experience. I am extremely impressed and strongly recommend Cothrons.

Reliable Austin lock company since 1948. Services include 24/7 lockout service (home), installation of door locks, hardware, doors and frames, sale and instalation of home and business safes. Highly knowledgeable sales staff and locksmiths with a friendly, quiet, no-nonsense attitude. No BS, no upselling, no excuses. Bonded and trained to do it right the first time. Multiple locations in the Austin area.

Great job. The technician arrived within the agreed-upon service window, and managed to re-key 12 tumblers and fix my door latch in less than two hours. I felt the price was reasonable given the prompt, professional service. Thank you!

I needed to get two keys duplicated and thought I would swing by Cothrons on a way to a meeting. I got caught in Austins grid-locked 5 oclock traffic and knew Cothrons closed at 5:30. At 5:35 they were still open, happily cut my keys and all was better.

Wow, they give you their all. First I locked my broken key in my car. Dan Moreno from their mobile service on Ben White, came and opened the car door for me. When I got in, he waited to see if it would start. It did not and the horn kept honking and died. While he was explaining their laser key cut service, I was hooking the battery to a charger. He calmly repeated 5 times that just charging the battery might not be enough and that I should take the whole battery in to be checked. I ignored him 5 times, Only later to find out he was right.Then when I took the old key in to the Burnet road store to have a replacement made. Garrett, working on the broken key, found it difficult to get all the chip mechanics to work..lock-unlock-horn, etc. He kept at it until he finally had to reprogram it from their computer to get everything working perfectly. He really worked hard to get it all working just right. Cothrans saved me $200 from having to go back to the dealership and have a whole new key made. Thank you both so much and to Cothrans for being there.

I have used Cothrons multiple times over 30 years of Austin residency - They are excellent in knowledge, key inventory, the best place for whatever your safe or key issue might be....Yes I too over multiple visits may have found the staff on rare occasion to be a little short in attitude....but they are often quite busy and I too often get impatient with customers that dont know what they are talking about...And so what - they always get the job done and I have always left paying less than I expected the price might be (I am talking in-store service - never used them for out-of-store service). Sure - Home Depot key kiosk might get your job dome done cheaper...but most likely NOT...and you end up at Cothrons anyhow after wasted trip to HD or other key makers...

Ive always loved this place for household keys. Driving by today sign out front said they do car remote and vehicle keys. Their costumer service is above and beyond. Fixed my vehicle remote and key!

Great quality and fast service. I love seeing the same faces every time with the same care for my needs. Cothrons is my go-to for keys.

Great service and good price! I dont write a lot of reviews, but as a first time customer I was very impressed with how they got the job done.

I am a disabled Vietnam era Special Forces vet. I recently purchased an outside lift device for my car to carry my power wheelchair. Shortly after I installed it a small part of its key lock fell off and was lost. When I contacted Harmar, the manufacturer, I was told that they would not replace the lost part, but instead would have to send me a whole new lock for $72 plus shipping. In desperation I went to Cothrons on Burnet Road, where I had previously received excellent lock service. After parking in front of the store I started towards the front door using my walker, but before I could reach the door Marlin (an employee or the owner, I do not know which) rushed onto the sidewalk to help me. Within 10 minutes he had found and installed a substitute for the my missing part. Marlin then refused to accept any payment, saying only that he was glad to have been able to help me. Never have I been treated with greater care and respect, nor have I experienced more competent work. I hope everyone who reads this review will go to Cothrons and ask for Marlin when they need help.

*UPDATE: Lakewood HOA* Cothrons has installed the key fob entry system at our HOAs pool so non residents do not come in. So far, the lock system has been failing half the time we use it. They came back about 4 months ago and installed new handles so you could get out, but the lock system still fails when you get in. Would not reccomend to anyone looking for a pool/tennis court lock system!

They really know what theyre doing. Hard to find keys are no problem here.

They were incredibly fast. I was in and out in less than 5 minutes for my motorcycle key copy.

These guys are a gem in Austin. Super knowledgeable, down to business guys, with a bit of wit, and big hearts. I wont go anywhere else.

I broke a key off in a cable lock and took it into Cothrons to see if they could extract the key and make a new one. Unfortunately I did not ask for an estimate of cost and that is my fault. They did successfully extract the broken key while I waited, however, they charged me more than it would have cost to purchase a new one at Lowes. Again, I acknowlege that I am to blame because I did not ask what the charge would be, but I feel they should have offered me at least an estimate of cost before they did the work. I will not go back to this store again, and can not recommend it to others.

Brandy was professional, quick, and got my car rekeyed perfectly. These guys have been in business for a long time for a reason.

Well...definitely not good experience...i bought a lock cylinder from them for double price than they sold it to my co-worker but i didnt know that till he told me how much he paid for it a week before...i think theyre making up their prices however they want...

If you want keys that work, or need anything locking diagnosed or repaired, skip the amateurs at Home Depot or Lowes. Cothrons work is done by professional locksmiths, and has been in business for decades. Doesnt cost any more to have it done right.

Service is decent but their knowledge is why they continue to earn my business. They have helped me solve some very complex issues

We drove all the way from kyle after we called the store and verified they have a kwickset 4 key. Kwickset 1 do NOT work in our locks. Kevin yelled at me in the store in front of other customers and gave k1s. I drove all the way from Kyle to get a key they said they carry and in return i am yelled at and levyured2 about my keysize. If you want to be treated like dirt and yelled at go to the burnet location and ask for kevin. He is a rude animal part.

Called and asked if they could program a car key fob I had purchased online. They asked for specifics and said they could program for $50. Went to have it programmed and was told since it was bought online they could not guarantee work and that if it failed, car would have to be towed to a dealership. Also would cost $99 plus $6.95 to cut key. Why didn’t they mention this when I called and quote me the correct price?

Cothrons is probably the best place for key copying in Austin. They can copy keys no one else can and they can do so not just in their brick and mortar store but also in their vans.When I locked my keys in my house I called Pop-a-lock up and they couldnt pick it. They tried to jimmy it but couldnt. They offered to drill holes in the knobs to take them off but then were unable to do so because their drill wasnt working. I then called Cothrons up and just took the door off of its hinges and got me in in no time. And they were able to copy the keys I had in their van too.They can also copy keys that other places cant. For example, Ive copied keys at Cothrons (the brick and mortar store) which the kiosks at Wal-Mart and Home Depots couldnt do.The one bad thing Id have to say about them is that their location isnt so great if youre going down Steck. Honestly, if youre going down Steck, youd probably be better off just parking at the nearby public library and just walking across the street at the light.It is also unclear to me whether or not they can do laser cut car keys or duplicate keys with immobilizers. Id wager to guess that they can but I really have no clue.

Dave at the burnet store was a huge help saturday, key worked great

Great folks with excellent prompt service!

Always get your keys made here! Locally owned and the copies always work unlike Home Depot

Great Service!

Always prompt, always happy with their work.

Worst customer service. individual at the front was very rude at the front when asked for help.

Great job of rekeying my locks

Real people, quick service.

Always taken care of quickly and professionally

Kevin came, fixed my new locks.and offered to return to help me wit installing a RING for my front door....will get it done next week.

The best locksmirh.

Kind and quick service for a duplication of three keys

Closed on saturdays

They are a shadow of the once great locksmith business they use to be

Helpful staff, fast and precise work

Its take me tow weeks to got my order

Friendly and efficient.

Didnt have what I was looking for.

Professionals, fast, expert service.

Help full and fast

Awesome as always!

Great service!

These guys do it all!

They get you results.

High prices and employee lied about competitions prices

Bad experienceVery expensive

Great service

Recommend!