One location has no idea what the other location is doing (or one hand doesnt know what the other hand is doing) and it led to me losing an entire day off of work because this company was a no-show/no-call. Turns out, there are several locations and they do not coordinate or communicate with each other. But they are more than happy to set up a delivery date/schedule even if its not for something they have because the item is at a different location and they have no idea. My air compressor purchased from Home Depot and shipped via Estes was supposed to be a home-delivery by Diligent but their support staff is a joke.

I LOVE WORKING HEREFUN $$$$$

Im so grateful for Diligent Delivery Systems! I called to have some documents picked up and they were picked up and delivered within an hour! That is fast! Ron, the delivery driver, texted me when he arrived and texted me once the package had been delivered. He was super friendly and made me feel well taken care of. Thank you, Ron (Driver #93) for all your help today. I will definitely use Diligent Delivery systems again in the future.

Horrible communication. Told us it was being delivered a certain day, so we stayed home from work. I called to ask when they were coming when it hit 430, and they had no record of the delivery. They then scheduled it for 2 days later and told me they’d call the day before for a time, and that never happened. It’s like pulling teeth to speak to a competent person. When the item arrived, a piece was damaged. Do not recommend at all.

This company is an absolute joke. Worst customer service I have experienced in my life. The drivers do not conduct business professionally and are very vulgar. Not to mention corporate will not address the issue at hand. From this point on I will never use this company again and will certainly make sure that my experiences with this company and management are made known to fellow business owners and friends!

Worst experience ever. Called me at 1:30pm to set up delivery for the next day. Told me they would call again in 2-3 hours to narrow down time frame. I did not receive a phone call so I called. No one picked up and after calling several.more times I used their texting service that supposedly contacts their operations team. An hour after I texted, I received a response saying whats the name on the delivery. I immediately replied back with my name. 25 minutes passes and I send a text asking if some one would please call me back. No response. Another hour goes by and I text again, no response. Mind you, this is all prior to their 6:30pm closing time. The next morning I call several times and finally get a hold of someone. They tell me the time frame is between 12:30pm and 4:30pm. By the way, Ive taken the entire day off work since I had no idea when they would be here. Then, at 10:00am I receive a text, what city was the delivery for. I replied explaining I already talked to someone in the office. I also explained how unhappy I was with my experience and it is extremely inconsiderate to treat customers like this... No response. So at 3:00pm I decide to call Diligent to check since they have contact with dispatch to see the status. I do not want to wait until the last minute, only to find out they wont be delivering. The woman on the phone tells me they will call 30 minutes prior to arrival and if they dont call by 4:30 (the end of the time frame) then call back. I explained that I want to be proactive and not wait until its too late. She said she was going to check and put me on hold, then dropped the call. I called back, someone picked up the phone and immediately hung up. I called back again and no answer, called again and spoke to another woman. I explained it was just trying to get an idea of the time frame. She then informed me that they did not have my packages and that they would not be delivered today. I explained that they called for the delivery confirmation the day before. She said they received wrong information and there was nothing they could do. I am now out $300 of my own money because I took off work without pay, because I had no pto due to a medical issue earlier in the year. The woman refused to let me talk to a supervisor, said they was nothing more she had to say, and hung up. I called Estes trucking and they insisted that Diligent did in fact have the package and they were calling to figure out whats going on... Now I am sitting here waiting for a delivery that may or may not happen.

Great staff and reliable shippers!

After being without a job for 2 years I started working with them work with them for three days and then they decided they didnt need me after I told him my situation about my son passing away you are to help the peoples but yet you turn me away thats like giving a baby candy for a few seconds and then take it away but God tho

Their employees are very rude and lazy especially Missy and Marcus they are always on a power trip instead of handling business properly the place is also a health hazard I just hope the owner gets to them soon and makes some changes in the Austin location

Horrible service Im the owner of a repair shop and the driver is rude and parts that get sent back get lost all the time to much of a hassle to try and deal with anything about this service

Best Delivery Company in Town

Work

Great Service!!