It was nice having one company that helped with all the storm/hail damage that we incurred a few months back. From the estimate to the final results, these guys were great to work with! We had issues with our insurance company getting everything started, but they patiently waited for us to work all that out and when it was time, they got right to work. We were given a time frame and they stuck to it! The painted our fence, installed new gutters and installed a new roof and everything turned out amazing! I even had them do some side work installing a new exterior door and that turned out great too! Communication was top notch and their professionalism was the icing on the cake! Thank you for everything you guys did and all the hard work you put in to make our home look beautiful! My wife and I appreciate it more than you know!

July 1-2021Business warning Edelcor LLCI spoke with Patrick Edelcor three months out to schedule a project. Stay in touch up to a couple weeks that in person review the project agreed-upon everything set a starting date. As of the date that day Patrick canceled on me. Set me back three months. Unacceptable business practices. I would not refer Patrick to do work.Chase R.

Good corporation knowledge and fast friendly service

An A++ rating from the BBB comes too easily. They themselves get a low rating. I had a horrible experience with them and a highly rated (by BBB) company. Campbells Appliance Repair out of Georgetown TX.. You can ck their many complaints that include mine...and somehow the BBB days theyre great...

This is the most incompetent organization I’ve ever seen. Absolutely not trustworthy and they abuse their authority.

Resa Garrett, C.P.A. (Certified Public Account) prepared my federal income tax for 2019 and she did an excellent job. She is professional, detailed, and accurate.If you need tax and other accounting services check her out. Her professional fees are very reasonable.

There in it to enrich themselves. Absolutely dishonest and discriminatory.Not to be trusted.

Border line fraud. Some of the worst practices ever.They say they are in the business of helping but that’s far from the truth. They lack empathy, compassion and have no decency.

Submitting claim was clear and easy online. Process was clearly explained. Response from company was immediate and resolution quickly followed. I was impressed with the impact filing a claim had. The follow up from BBB was also quick and easy. Overall it was an easy process and did exactly what I needed it to do - resolve a dispute with a company.

This organization is a farce. They will give businesses with 1-2 star national ratings an A+ review solely because the businesses respond to complaints (while failing to resolve them) all while those businesses have 1-star ratings with the BBB! Their business model is set up to receive fee payments from businesses to keep them in A+ standing while doing nothing but responding. It doesnt get more corrupt, fraudulent and unethical than this. So to be clear, the BBB is propagating bad businesses as A+ because they are getting paid. At some point, the government should look into this corruption and do something about it since its essentially lying to the public.

I needed an application to report a business very good

The Better Business Bureau helped phenomenally in the process to rectify my challenge with American Airlines. I had been struggling to receive compensation, or even recognition from AA for three months. As soon as the BBB was involved I was recognized by AA and compensation was finally recovered. I greatly appreciate the assistance in resolving this matter.

BBB wasn’t helpful with my issue. I provided them with documents showing that the moving company promised to refund my money via email, receipt & text message but the Better Business Bureau didn’t even lower the companies rating/score, nothing..... How is that helping me or future customers that read reviews before acquiring service?

If I could leave a negative star review I would. There is not a more unethical place to work for or align your business with. There is no value to the sticker you put on your window in the 20th century. Business owners beware.

When customer service with a large company fails you, the Better Business Bureau gets results. I have lodged no fewer than three complaints this past year, and I always get a call back from a competent individual within the company that helps me to resolve my problem, versus calling the general support line and getting someone in a third world country who barely speaks English and doesnt truly understand the nature of my problem.

Ann A. at the BBB was understanding and accommodating, when working to schedule the mediation. The BBB assisted us in reaching a resolution to our issues with the business. The Mediator kept us on task. The overall experience was awesome!

BBB always lights that fire, that ignites communication between the company and consumer. They act as a conduit for information to be transferred. I really appreciate their services they provide and it has gotten me the results I need from different companies. I find it very helpful when resolutions are given after BBB gets involved. Thank you BBB

We recently had our trees trimmed by Joes Tree Care LLC and were very pleased with Their work. Joe gave us a very reasonable bid, provided us with a written quote AND a copy of their insurance. His workers showed up on time, were friendly and very careful and efficient (picked up every branch and twig). When they finished we did a walk around to be sure we were satisfied before payment was made. We will use them again when the time comes. Wed give them an overwhelming thumbs up!!!

Helped facilitate a dispute that I thought would not be resolved. They were able to help me through the process to where both parties were satisfied. Thanks so much!

I do not recommending working or doing business the Better Business Bureau. This is a modern scam call center. They will harass you and treat their own employees poorly. Their name is ironic.

I had a complaint about the the moderators of the US Message Board/Forum Foundry, which is an Internet forum, refusal to comply with the sites stated terms of service, so I turned to the BBB to obtain help in getting the site owners/administrators to fulfill the request Id made of the moderators.The BBB acted as an intermediary and facilitated the resolution of the dispute. The whole process went quite smoothly and I obtained an outcome that suited me.I recommend the BBB to anyone having a customer service complaint. The process for obtaining the BBBs assistance is simple, efficient and effective.

It wasnt until I reached out to BBB that my issue was resolved. Its sad it took this step, but it was great to know that the process worked and it was quicker than I thought. I am happy that my issue was resolved.

BBB is the best resource out there to protect your interests as a costumer. As soon as the complaint was filed into BBB the company reacted within 24 hours. Prior to reaching out to BBB, we had been trying to resolve out issue with the company for 2 weeks without any result nor response.

While having ups and downs and thanks to someone in a department, they damaged and affected our profile and standing. However; almost like in the superhero comics when all was lost and ruined and we were terminating our relationship a brilliant young lady by the name of Rezzy Davis stepped in and saved the day. She went from being a stranger to a huge asset to our company, she helped us and made us a better company. She knew all of her tools from her office and offered them to us, put them in our hands and made us even better. While we are still fixing the damages and issues caused she has brought sunshine in what seem darkness. We can only say wherever you go, you wont find a more trusty person to deal with and help your business than here and this young lady. Trust her and you will never be dissapointed, nor will you ever find a stronger advocate and help to your business. We would try to steal her away from her job, because she so amazing, but she has her eye set on helping businesses all over Texas. In business you rarely have any help so its a huge blessing and relieve to have someone like her around.

Ive gone to the BBB several times for help with companies that wouldnt budge and theyve helped me 98% of the time. Only companies that didnt care about their BBB rating like Dish network were difficult and unmoved by the loss of customers. Everyone else came to a resolution with me and usually very timely.

The BBB is scam. You pay a outrageous yearly fee to get accredited and A+ rating. Reviews mean very little. Google reviews and Angies List are more honest. I give the BBB (F) for an over all rating.

This company is horrible. I dont even know why they exist. I had a complaint regarding a company in Austin Texas. The company never responded to the complaint and so BBB closed the complaint in my favor. Then all of a sudden 68 days later the company decided to respond to the complaint. Any company that takes 68 days to respond to a complaint is obviously not a better business. The BBB immediately reopened the already closed complaint and immediately decided that the company did a good job in addressing the matter at hand. They took the complaint off of BBBs website and the company now has an A+ rating.I personally think that the BBB made a deal with this company where if they paid money to join and advertise on their site they would wipe the already decided complaint clean from their record. The BBB is a Very shady business. You will only be wasting your time filing a complaint with this unfair and biased company.

Very swift response once the BBB was involved! I enjoyed the clear communication, and the feedback in resolving the issue. Great job, keep these guys honest!

Gary was great! Great company!

Absolutely terrible people. They only care about themselves

Your never there when someone needs you . you failed

To be honest I thought there would be a lot more resolution. The process was great and easy, however if the company is wrong and knows that they are wrong they can just leave it as “consumer dissatisfied”. So there are no conquences for how poorly they conduct business and how many people they steal money from without rendering the service they are supposed to be required to do. Unless your willing to pay a lot of money in court, the bad businesses always win.

BBB has gotten me resolutions to issues that I have no luck with on my own. They have a prompt response and really impact the way a business handles problems. Unfortunately, I have had to escalate issues with local businesses but they sure do pay attention once BBB gets involved. Thank you so much for your help!

I was very satisfied with the quick response and attention BBB has given to my complaint. The issue was immediately resolved. Thank you very much.

After putting in my complaint with BBB, I was very surprised how quickly the problem was resolved. Very satisfied. Angela responded quickly & efficiently

Too quick to close complaint cases, and appear to side with the person you are complaining against. Then they want to offer arbitration for a fee, as if you werent harmed enough!

They made it very easy to make my complaint. I was having no luck with the company that was taking advantage of me but, after they got involved I saw results quickly.

I made a complain about American Airlines and BBB didnt do much besides send it to AA and let them walk all over me again, which is part of why I originally complained. I specifically asked BBB for comments and help in my replys and none were ever addressed. They just forward responses back and forth between people and businesses but do not actually step in or help when asked to.And the BBB responds with the same automated response they add to every bad review....

I am writing about TOP NOTCH CONTRACTING. I have had dealings with them for several years and have been very pleased with their work, the promptness of their response when I have had a problem, and the reasonable charges. I would recommend them to anyone who needs help. They can do everything --electrical, plumbing, painting, a/c etc. The owner, Justian Frischkorn, really takes an interest in helping solve whatever your problem may be. I have been impressed with his honesty as well as his hard work in my behalf.

The office of the BBB was good about communicating with me, but as soon as they said, “Oh the business in your complaint is one of our accredited businesses”, I knew that they would no longer be my advocate. The way the BBB closed the case makes me look like I was the problem even though the business had lied to me. The complaint was closed as stating that “The business addressed the customer concerns but the customer was not satisfied.” No, the business did NOT address my concerns which is why I am not satisfied. So, no, this was not a positive experience. I am acutely disappointed in the BBB.

BBB has turned down my bad reviews about American Airlines quoting the airlines response. My allegations of worst customer service is not baseless as theres scores of passengers harrassment by the airline in public domainBBB should take cognizance of the prevalent chaotic condition which ranks this airline worst in AQR.

Angele Ford helped me solving an issue I had with GameStop. Everything went smoothly and fast!

If you are wondering where dreams go to die- you found the right spot. Businesses, dont waste your money. Customers, dont waste your time.Employees, dont waste your efforts.Employers, you should be ashamed- but feel the paycheck outweighs the crime.

First of all, the BBB is an independent franchise company and has NOTHING to do with regulating a company, enforcing any laws, policies, ethics, etc. What it does is request payments for a membership and make sure that you are a legal entity. If you call them to report one of their AAA members they will NOT do anything to make sure they are following the law or otherwise. EXAMPLE: A company called BIG Commerce in austin took money from my account for 27 months when I reported it to the BBB they said there was nothing they could do, I ask why would they allow this company to remain as a AAA rating company and they said they could not do anything.... Look at the reviews for Big Commerce and you will read a lot a companies saying the same thing about Big Commerce taking money when not authorized. BEWARE BEWARE

My matter was resolved quickly. I do not believe it would have happened without the BBB. I am very happy to feel like someone was on my side.

The most unethical and corrupt organization . Border line criminal.

Some companies take BBB so seriously, some other don’t. My experiences with BBB generally so good. Thank you guys for standing next to the consumers.

Former employee: I liked it here - good group of people. I enjoyed learning about the benefits of accreditation and learning more about what your BBB does for you!

Marco Satx10 reviews · 1 photo2 minutes ago-EditI have been working hard to maintain my A+ rating with the BBB for the last few years. I have even payed to be accredited, which is not cheap by any means. So when I found a competitor using the A+ BBB logo on their ads, I informed them. That company had an F rating a few months ago. Now they have an A+ rating? WTH? Why am I paying to be accredited if all I have to do is say that I am and use their logo? This organization is supposed to protect consumers, not give companies A+ when they were lying to the public and using the BBB logo to do it no less. Dont trust the BBB.

The BBB does serve a purpose. The purpose is advertising. I own a company that is a BBB member. I have an A+ rating with no complaints. I pay the BBB as do all the member companies a fee so we can say we are a member of the BBB and utilize good business practices. This is supposed to mean something. When I see a company like u ship out of Austin, with an A+ rating and dozens of complaints, read them yourself on the BBB website, I have to wonder why this high of a rating? It becomes apparent that perhaps the BBB is not what it used to be. When victimized by the aforementioned company, I read the complaints as well as posted one. The majority of the complains had merit, yet were disregarded by double-talk from the company and closed by the BBB. In my opinion its clear the BBB is starting down that slippery slope we call deception.

Really disappointed in BBB. I had a pretty horrific experience with a company recently involving fraud and the company still has their BBB accreditation and an A+ rating. Despite all the receipts I submitted, the BBB didnt seem to take me seriously.

BBB was able to remedy a situation with a major retailer, that had stonewalled me at the local level. Within a week they were able to get me a remedy that was to my satisfaction, highly recommended.

I contacted the Better Business Bureau because of David McDavids Ford Service Supervisor and Manager. They charged me over $450.00 to diagnose my break problem when I only agreed to the standard $135.00 diagnostic. No parts were replaced. When I confronted the the Service Supervisor, he was very rude and condescending. He agreed to drop my bill to $300.00 which I paid so that I could get my car back. Long story short, I contacted the Better Business Bureau that night and the next day I was contacted by a very nice representative from David McDavid Ford who agreed to refund my money up to the agreed up $135.00 diagnostic. I am grateful to the BBB for fighting for me. I am also grateful for the very pleasant representative at David McDavid Ford who reached out to me and agreed to the refund. Thanks BBB.

I liked how this was resolved so quickly with myself and the business I was having an issue with of course with BBBs involvement to reach out to the business letting them know there was an issue. I have never used the BBB before and I was pleased with the results.

The better business bureau of Austin Texas quickly took my complaint and fixed the problem. I never knew it could do so much in such a short time period and the outcome was more than I could have ever expected. Thank You A guy from Ohio!!!!!

BBB should follow their own guidelines and stop calling and harassing our company and our staff. Their phone rep was told repeatedly by every member of staff that we were not interested in renewing accreditation. Their rep lied and said they were not told this, only that our contact person was out of the office. The BBB is a toothless, antiquated, and virtually useless organization in this day and age, and they apparently employ spammy telemarketers to do their dirty work.

Kathryn M. was extremely helpful in bringing the company to accountability. Thank you!

Quick response and resolution of my problem. Excellent service.

If I could give BBB zero stars I would. They are not here to protect consumers and make sure that businesses do the right thing. If they have a business that pays them to be a member of BBB, they do everything they can to make them look good. I have a business that has refused to do warranty service on an AC unit that has been broken for over a year. BBB makes filing against them difficult for me by rejecting claims, closing claims that are not resolved, and claiming that new claims are duplicate. They are a scam.

I had provided dozens of pages including email transcripts and an admission by a Dell employee that he was purposefully attempting to defraud me. Despite the overwhelming evidence and admission of guilt, the representative at the BBB did nothing to advocate on my behalf.

BBB scams businesses and is NOT a govt agency (contrary to the way they market themselves). First off, the BBB is a FOR profit agency and provides businesses no way to defend themselves from false claims from competitors or customers with false accusations. Finally theres a source of reviews that people can complain about this rip-off business that takes businesses money each year so they can determine your fate. The BBB conducts itself in unethical ways and doesnt have the best interest of the consumer or the business in mind. All they care about is if you pay their annual fee. If youre thinking about joining DONT - they wont protect you from false accusations and will actually take the side of people who are against your business. Beware of the BBB!Funny how you cant file a complaint against the BBB on the BBB web site. Thank to Google people can now find out what this organization is all about.

Trying to leave a review for a business on the BBB website and it doesnt work. It keeps asking to fill out a CAPTCHA box, but there is no box anywhere on the page. Need to get the website to work!

Kathryn M handled my dispute professionally, quickly and to my complete satisfaction.

Gave a $100 deposit on a bartending class with Texas School of Bartenders in Austin Jim Shearer took my payment over the phone and was told I could start classes at my convience.. Never signed a contract and never even met the man .. But now that I am unable to attend the class .. I am told that I am unable to get a refund due to some 72 hour clause I was never made aware of ..Dont think its fair they get to pocket my $100 for doing absolutely nothing .

I spoke with Ann Atkinson at BBB and her aloofness and unwillingness to correct BBBs failure to properly interact and follow up with Reviewers who successfully submit a review without giving their full last name was shocking! She could care less! BBB has an obligation to either cause the Reviewer to not successfully submit a review without the necessary data, or, if they successfully accept the review, they should then publish it and not sit on it and 1), not contact the reviewer, and 2). not inform the business! I mean seriously, how many good reviews are out there in a BBB hold que that BBB does nothing with! We PAY for this service. Its shameful! But what can one expect from people like Ann who care only about collecting a check and not about the business. Get it together BBB. Its easy (and by the way, what the heck else do you have to do, this is your entire purpose isnt it!).

They are a business them selves people. Businesses pay them to make there rating look great. They have been a joke for years.

Frost Arnett Company is a collections company that will take your money and sit around doing nothing for a few weeks, providing you no proof that you paid your debt until it meets their schedule. They wont even fax or email a receipt. They dont care that youre trying to clear up debt. They will tell you that will mail you a receipt the next day and you can wait for the slow USPS to deliver it. They are bottom feeding scumbags who make their money off the hard times of others. This was for medical debt, by the way. I cant believe the lack of cooperation on this companys part. I hope that they go out of business and lose all of their money and go into debt for medical bills someday so that they get a taste of their own medicine.

I really appreciate the attention that BBB gave to my complaint about RADIO-UPGRADE from Round Rock, TX. Partially as a result of the information about this business I will be pursuing a settlement in small claims court.

After nearly six months of trying to get a permanent solution from Dell/Alienware for a non-functioning laptop, I finally contacted BBB Austin, TX. Alienware had been doing endless troubleshoots and repairs, but were unwilling to admit that I had received a lemon. They guaranteed me that it was impossible to get a refund or a new computer from them, and that troubleshoots though the customer service, and sending my laptop in for repairs over and over again, was the best they could do. After I contacted the BBB, I received a full refund from Alienware/Dell (not without remaining persistent and refusing replacement with a refurbished laptop as a solution several times). Eventually, within 3 weeks of getting BBB involved, I received my full refund, and I was able to buy a laptop of a different brand. Never again Dell/Alienware, and I hope I will never have a reason to contact BBB again. But I will if I have to; I was close to losing my mind, getting nowhere with Dell/Alienware (they make it near-impossible to reach a manager or CEO on your own.) Do not waste time like I did, and reach out to BBB. I am glad I did.

BBB really helped me solve compliant with my warranty company, with my tv, they kept giving me the run around for a month, as soon as I contacted the BBB, the warranty company repaired my tv in less than two weeks. I thank the BBB very much for their help.

BBB acting very quickly on my behalf and kept me fully up to date with how my complaint was being dealt with. Without the assistance of BBB I feel that my complaint would have taken much longer to resolve......as it was it was resolved quickly with a satisfactory resolution on my part.

I am pleased with how fast my issue was taken care of. The BBB resolved my issue and got my money back.

Angela F. Was very nice and helpful with my complaint

Scam and fraud thats all they are . Not trustworthy at all .

When you have a problem with a company and cant get a reply let the BBB help. Quick response time.

The BBB itself is a scam. I filed a complaint against an A+ paying member business that was clearly in violation of the BBB rules. The business agreed that it was doing what I complained about, and agreed to fix my situation, but not change its practices. I told the BBB that it should ban the company from membership or lower its rating because it hadnt changed its practices. The BBB said because it fixed my complaint, the company was fine, and its still an A+ rated member.

BBB is there to help business not the consumer. I tried to file a complaint against a business that is selling/giving out credit card information. The process went on for months and would have gone on longer if I hadnt given up. They clearly support the businesses that pay them and not the consumers trying to get a fair deal.

I cannot even get anyone to answer at BBB of Austin office. The phone just rings. At this point the former roofer, who claimed to do flat roof specialty and did a hack job, hence leaking everywhere during the april and may rains, the Capital City Roofing, came back and repaired the roof with caulk etc so many times. Know this everyone, Dan Malin, its owner may be qualified for normal roofing; specialty he is not. Unfortunately I learned legal process after all of the rains and the horrendous repairs. I could not afford to start that process over again for 45 more days of rain and dans repairs. Instead I put the attorney money to a new roof. I have an official report prior to replacing it citing open seams where you could put your finger into, the metal wasnt even replaced, the insulation board was removed and not put back and the scuppers heights were not even adjusted to accommodate the lacking insulation board. STAY AWAY from this charismatic roofer. Even his specialty sub guy told me verbally all I could do was get a new roof. Offered to bid but then went radio silent because Im guessing didnt want to get pulled in. I rated BBB one star since at least I can post online this issue. By the way, I offered capital city roofing the opportunity to part amicably and he said hed repair again. Once the new roof was install (new sloping, metal...etc) all leaks are 200% gone. No joke. It was not the houses fault. It was the roof Dan Malin.

Wonderful service & work!!!Very pleased!

I had to go straight to the FBI because BBB did not even bother. If this rating had a negative star I would have chosen that one. DO not trust the BBB I really hope our taxes are not funding that department.

Scam organization

Trying to file a complaint about the rip off artists known as Black Slate Construction but cant get form to load. I will continue to try. Our city needs to be rid of thieves like Blake Slate Construction.

This place is s serious joke to file a complaint. After opening up a case against a business it was closed in about 12 hours with no resolution.

I had a major problem with a company. Even though I am out of state, this Texas BBB, assisted me with the problem. They continued to address the problem with the company on several occasions without giving up. Thank you.

My complaint about the company was successfully resolved after submitting to BBB. Even though the concerned company initially ignored the BBB notice for over a year, it was resolved as the company did not wish to have an outstanding complaint against it at the BBB.

They did not help me at all they went along with what the insurance company pioneer said this problem was not settled.

The BBB reached out to the contractor who I had a dispute with, and as a result, the contract returned my deposit to me. All is fixed!!

The company itself did not assist, Amazon came in and ruled in my favor

My complaint was dealt with quickly and my concerns passed on to the business the same day. This resulted in an inquiry from the business that same day which lead to a resolution.

BBB were great to work with the company I was complaining about were not . Thanks BBB for being here

A resolution specialist (Marissa) was very rude to me on the phone when I simply wanted to know the status of my dispute...

Horrible experience with this company, I made an very early order for Christmas and they called me AFTER the agreed upon deliver time to say they could only deliver it AFTER CHRISTMAS. Now giving me a hard time with a refund. How can this company remain in business?

The BBB is a joke. I thought this entity was in place to help consumers who are getting the run around from businesses. That is WRONG - they dont care either way, why should they, its not their money.

The BBB is a worthless organization. They do not protect the consumers. They dont care about the consumers -- they only care about the business who pays them money to be a member of the BBB.

I did not get any help regarding my claim. The company was not responding to the claim, and BBB did not do much about it. I dont think they can be helpful to anyone.

Good visit