We found a car we liked online and called to see if it was available. Jason quickly found the car we were referring to and confirmed it was still on the lot. When we arrived we were greeted by a friendly receptionist who was able to get a salesmen right away. Our salesman Zachary did an amazing job. He found the car quickly and showed us everything the car had to offer. He truly made sure our experience was quick, easy and great! Definitely check out Kia North Austin if you are looking for a new or used car.

Great service at Southwest Kia Austin. We were greeted on the lot by a salesman named Jaime - he was extremely knowledgeable about auto industry as a whole and the car buying process. Jaime gave us invaluable tips and insights on both New and Used vehicles. This gave my friend and I much more peace of mind.

Service Tech Daniel provided an excellent customer care experience, kept me informed on my vehicles status as well as the recommended multi point inspection, provided a shuttle to my destination within a 10 mile radius. Greatly appreciative of the servicing I completely at this location! Thank you!

When I arrived at Kia, I was assisted right away . Richard was available to help us with test driving a new vehicle . Richard is so kind, professional and knowledgeable. We spent some time discussing what I was looking for in my next car and in no time I was test driving my future car. He explained all the features for the car and about the company . I found this really helpful since I’ve never owned a car of this make before. He answered all of my questions. The honest and respectful communication from beginning to end ;made the process of purchasing a car here smooth and easy from start to finish. Be open minded to new experience because it really may surprise you .

Id give them zero stars if I could. Everything I’ve ever done with this dealership takes HOURS. I got here at 2:15p for a simple oil change and tire repair that somehow took two and a half hours. I will never buy another Kia car again.

Purchased a Kia Forte Gt Line this week and this was my best car buying experience to-date! Like most of us, I did my research, and visited several local dealerships. When visiting a different dealership in Georgetown, a salesman told me I would have to pay $3,000 above the MSRP shown in the window, citing computer chip shortages! I was shocked and will never recommend the Georgetown dealership.I cant say enough about Kia North Austin. I found the car listed online at a great price. The price got me in the door, but excellent customer service won me over. When I arrived to test drive it, the salesman, Richard did a great job giving me a walking tour of the vehicle. I drove it and later he worked up some prices. The quote was much higher than what was advertised. After speaking with his manager, they honored the price advertised without any effort to dissuade me. Kudos to for taking the high ground and really supporting your customer!Richard was eager but not pushy. He spent time showing me the cars features and taking extra time explaining the features I was most interested in. Listening to him talk, he is definitely a subject matter expert on Kia and the Forte.For the benefit of Kia, I would share two opportunities for improvement:1). The finance representative seemed a bit arrogant and a little unfriendly (Im not sharing his name) he wasnt unprofessional or disrespectful to me. I believe he is a good person at heart, but his demeanor did put me off somewhat. In his defense, he wasnt pushy and answered any questions I had.2). I was told that the car was detailed prior to picking it up, and overall the car was very clean. But I had noticed a dirt mark on the drivers side door when test driving that was still there when I picked it up as well as some other minor dirt.Overall, I had a great experience here and will recommend Richard and this dealership to my friends and family. I deeply appreciate Richard and the sales manager taking the moral high ground when the pricing issue came up (which I dont blame them for). That is how you distinguish a high performing dealership from an average dealership.Photo note: window lighting cast on the seat gives the appearance of a stain. There was no stain, just my bad cell phone picture.

Theyve generally been pleasant to work with and seem to have done a good job in the past, though our most recent appoint was a disappointment.We brought it in for a separate issue, and had them do an oil change, even though I typically do it myself. They *say* they check fluid levels and top them off if needed. They clearly didnt.So now I find myself having to go back and check their work to see what other corners they may have cut, which will cost me more time than I saved bringing it in. Did they really rotate the tires? Did they really replace the filter gaskets? Why did they say they replaced the oil drain plug when I have a fumoto valve and it shouldnt need to be touched?

We just had to have a minor repair done on our car. The service was quick, and the technicians were very friendly. It was a great experience.

I got my car from here and loved the experience. I filed for bankruptcy and they still got me into a brand new car with a payment I can afford. Not only that, I went to go get an oil change and found out my first two oil changes are free with a full inspection. This is an amazing dealership and I recommend this is the place you go to for a new car ❤️

Shawn did his thing as an advisor, communicated well and knew the numbers.Car came back clean as well.Will be coming to this location from now on.KEEP UP THE GOOD WORK EVERYBODY!😏

Great overall experience. Unusually busy for late on a Monday and we had not called ahead so some wait time was understandable. The young lady at the front desk was persistent in paging Sales to help people waiting in the showroom. We were very appreciative of her efforts. Joe Weathersby is a great Sales Consultant and Levi made the financial part quick and easy.

Joseph and Joshua took excellent care of us. Answered all our questions. Helped us feel confident throughout the process.

I’ve been going to this place for years. Apparently there are new owners. All prices have probably been increased. Beware and prepare yourself when paying for your service…

Wonderful service! My server was very informed and talked me through everything. They even had a catered lunch that they invited all the customers to share in. Just super great people!

We just bought our new Kia Seltos and love it! The buying process was so easy and everyone there was really nice and helpful. I really appreciate Wills for helping us get this car when we didnt see it out on the lot he went the extra mile to find it for us and help us get what we wanted. The financing department was amazing as well they explained everything to us and really helped us get the car at the amount we needed it to be. This is the second vehicle I have bought from here and will be come back again!

Cal and Jason made this experience very easy and enjoyable. Very timely and knowledgeable of the cars and industry.

Brian in the service department is awesome! I always love my experience when I go in for a routine oil change/checkup. Being given a ride to somewhere and back is just a huge plus! 10 out of 10 recommend!

Very helpful and amazing service. Explain everything in detail and make great offers.

I bought my KIA due to the outstanding warranty offered! For the last 5 years I have taken my KIA in for routine matinees and every time I have been treated with the utmost respect by the very knowledgeable professionals who take care of me and my car! I highly recommend KIA!!!

Ive brought my car to Kia Service Center twice and both times theyve done an excellent job. Ive left it both times and they have called an Uber both times to make sure that I was able to get to my destination and back. They explain everything that needs to get fixed in detail and when I thought I needed something and actually didnt, they were honest and told me instead of trying to sell me. They are quick as well. My car isnt even a Kia! Ill continue to come back.

I LOVE Kia of North Austin. I drove 45 minutes to talk to their Service Department about an issue I was having because I felt as though the Kia dealership I purchased from was not being forthcoming —> Said dealership wanted my car for 3 weeks, refused to provide rental, would not put a diagnosis into writing.Kia of North Austin got me in for a diagnosis the day after calling. At that appointment, they had fixed my car, taken it for a 10 mile test drive, washed and vacuumed it all in under an HOUR!! Will be making the drive every time to take my Kia here. Shoutout to Brian and the shop foreman for listening, believing, and solving the problem!!

I was lead to believe I had a problem with my wiring harness by another dealer and was told I needed to take it back to the dealer where I bought it. There WAS a problem—but the other shop actually fixed it, without bothering to tell me.So Kia North Austin had to look everything over carefully, which must have taken some time by their electrician, so they could tell me it’s OK! I appreciated their service, at no cost to me! They also washed the car while it was there—and it needed washing.I wish they lived closer, as I highly recommend them for their service, & would prefer their service department to the one closer to me, living in the Dove Springs neighborhood.Thanks, and I wish you didn’t have to spend your time needlessly, but given the shady stuff the other dealer was trying to do, taking advantage of my gullible nature, you DID perform a valuable service, providing me with peace of mind!

Richard and the team at Kia of North Austin were tops! It was the best car buying experience that I have ever had. His excitement was contagious and knowledge of the vehicle was great. Keep up the good work.

The service provided by Mr. Arturo Silva & his crew was GREAT! He took care of us from the moment we set foot at the dealership until the day I received my car back. Will definitely be returning & recommending Kia of North Austin.

EVEN IF YOU ARENT SHOPPING FOR A KIA, YOU NEED TO COME HERE!!!Our salesperson was absolutely amazing! Wils did not pressure us into anything, was funny and attentive! The experience overall was great! This was my first time buying here and I am not at all disappointed! Kia of North Austin is highly recommended!

Tried for over a month to get my car appraised in order to buy out my lease. They were supposed to appraise my car while it was in the shop for regular maintenance so I wouldnt need to make more trips. Instead of doing an appraisal, all I got was a buyout quote, that I already had access to through my online account. Then I was told they would need to keep my car for two days to appraise it, when I was trying to schedule another appointment for the appraisal. I had to reschedule the 2nd appointment because finding transportation to commute to & from work is not an easy task. They didnt offer a loaner or concierge service. They then told me it would be a week or more that they would need my car and told me I was better off going to another dealership. I am glad I did! The service at South Austin Kia is phenomenally better than the Kia at North Austin on Research Blvd.

Sahilkumar I definitely recommend him! Very helpful and kept in mind what I was looking for! Also showed me around very clean place! Thanks again! I love my car 🙌🏽

Friendly staff and quick service. They have a nice and clean waiting area. Very pleased with the overall experience

After purchasing a car from another dealership, we came and got our inspection and additional accessories from Southwest Kia - Austin.The sales room was clean and a receptionist greeted us after finishing with a phone customer. Lots of spacious seating and very clean. (GPS took us to a location 2 miles up the road from their new location, but we found it).She directed us to the service department and we were immediately greeted and told to drive our vehicle in for the inspection (pretty slow today).After entering our information into the computer he directed us to the parts desk. We had done some online shopping and the parts employee helped us make smart decisions with our buying and suggested options to save money through third party vendors.Service notified us of a recall that was pending and offered to take care of it while we were in (if it worked with our schedule).We walked to Dairy Queen, given the excuse of extra time and received a call regarding spark plugs and a fuel flush that were probably a good idea. Taking the time to contact us and suggest service there and then was excellent customer service in my opinion and will save us time going forward instead of waiting for us to return and possibly hold up our and other vehicles from getting their work done.I feel strongly that if I felt something wasn’t right, that the individuals I’ve dealt with would make every effort to rectify the issue.

Greeted as I drove in. Service technician (Daniel) immediately acknowledged me and got me registered. Service was done quickly and I was kept apprised of what was being done throughout.

Sahill made my experience very smooth, easy and fun. Amazing service, Highly recommend. They really take care of you here! :)

Been in twice for a tire issue. Said they plugged on Fri but back on Mon to be told I need a new tire. If they figured that on Fri...I would be a happy camper. But now, tire is not in stock so I need to continue to go to Discount Tire to fill until a new tire comes in. The way this is going, its going to come in while Im at work and this will need to interrupt my work day. Horrible experience

The service and expertise I received from the team was immaculate. Multiple team members took their time to speak with me, offering knowledge from their personal experience of further upgrades and accessories for my vehicle. Joseph Weathersby went above and beyond taking initiative to make sure I received the exact options I requested and even drove himself to retrieve my purchase. Please give my brother some money!!

I love this facility and would have given them 5 stars (they usually rate 5) but they dropped the ball twice this visit. They corrected the first mistake and that would have gotten them the full 5 stars but after I got home I discovered they had neglected to give my car the promised wash. For that irritation I dropped a star.

We had the most amazing experience at Kia of North Austin. It all began with my search for a Carnival and I got a call and text from Destinie. She then connected us with Richard Williams, our amazing sales guy. Our financial guy was also very pleasant to work with. Shout out to Kia for having such amazing employees!! Destinie Smith, Richard Williams and Josh, you guys are amazing and we look forward to working with you all again in the future!

I saw a used car on the website at what seemed to be a fair price. The car has been on the lot more than 30 days. I confirmed the car was in stock and at the advertised price and set up an appointment for that evening. 1 hour before my appointment, I received a text that the price of the car had changed from $9500 to $13000 because of market adjustment

Everyone was really nice and helpful, I’ll definitely be back!

Went into this dealership on Tuesday August 10th to check out a used car on their lot. We did not like the deal they came up with as far as amount of money down and payments. I asked for a buyers order to take to my bank to obtain my own financing - which is considered a cash deal for the dealership. The reply I got back was “my boss said we do not take outside financing”. Who says no to a car deal? Yeah they don’t get money from the bank for using them as a lien holder but who deliberately doesn’t sell a car to a customer? Who doesn’t provide their customer with a buyers order so that they can obtain their own financing? Definitely would not use or recommend this dealership. There’s a reason they don’t want you to have a buyers order to take to your bank!

Our daughters cars transmission went out at the end of her college semester, we had it towed to SW Kia, and Daniel, in the garage, was great to work with. He gave us a detailed quote for repair (over the phone) since we live out of town, and gave us some options moving forward. The kindness and exceptional help from the garage and sales department was much appreciated!

Wonderful experience. Bailey was extremely helpful and knowledgeable.Levi made us feel very comfortable in the Finance department.Overall, it was a GREAT experience buying our second KIA and will defiantly be back for the next one.

Great company! I’ve bought two new cars from them and will continue to buy my future cars. They truly do care about their customers.

Here I go again, another survey from KIA. KIA has done an excellent job on all my needs for my 2018 Kia Forte.

$1400 dealer add on for every vehicle once they sit you down, this does not include title, fees, etc. 🤪 Salesman was a jerk. When I said no to the offering price for my trade they came right back with 1000 increase on the offer, do not trust these people.

Similar to other experiences described (wish I had checked the reviews before I left work early to go look at the car), I was told I had to purchase 2 protection packages for a 13 year old used car I was trying to buy. Added $1400 to the listed purchase price of the car. I consider that false advertising. Dont say you are transparent with your pricing when you dont let people know about this requirement until you are working up the paperwork. I walked away.

Came in to buy a car that I found online.Car came with a few issues that weren’t listed & they refused to fix those issues, claiming the vehicle comes as-is. One of issues included not being able to open the hood. Not happy with this at all.

Wills is what makes the dealership excellent. He makes the experience the very best from start to finish. Will buy from him again..

I was pleased with the service,but I would have liked if they would have a check list as my other Kia service showing things like tire wear numbers ect.easy to do while car is on rack and important info to customer.

They went above and beyond to correct the issue with my vehicle. Thank you Daniel for all your help!

This place is amazing! I bought a fantastic car from them! I had some problems with the service department but they fixed it and it all worked out! I highly recommend this location for all your used car and new car purchases! Bailey is the best! Super attentive and they really care and make sure you are truly happy whenever you buy from them! I am so happy I bought a car from this location and from Bailey! It truly was a pleasure working with them!

Knowledgable, friendly staff with a convenient location and high quality service. It’s the only place I take my Kia for service.

This dealership is one of the worst customer services Ive yet to experience. I took time out of work and drove 40mins to the dealership to take a look at the car that I called about and when I got to the dealership, I waited an hour and the receptionist paged about 15x still NO SALES PERSON SHOWED UP, yet I see employees (assuming sales) hanging around. This is the last time I will be doing any business at this dealership.The manager was no help and seemed like he didnt care when I complained.

These are the best people....I love this car..a 2020 KIA RIO....It is like a spaceship..The man who sold me my car, RICHARD, is not just my salesman, he became my friend...he is a very cool guy...we discussed music and other topics, he calls to see how Im doing and how my car is doing...following up with me making sure everything is okay with my car..and its not fake caring...hes a for real nice, cool guy..glad to call him a friend..hes a stand up guy....YOU CAN TRUST HIM...and I met BRIAN HALL, my service advisor, when I brought in my car for its scheduled maintenance ....another competent, stand up guy...he took care of me with 10 star customer service...you cant help but become friends with anyone you meet at SOUTHWEST KIA....I wish other companies had these standards and employees....Im 64, and this may be the best customer service Ive ever experienced in my life..if not, then its a tie the best...but I cant remember ever being treated so well by any other company or business.....I cant say enough good about these people...do not hesitate to contact this KIA DEALERSHIP, and while I would say to ask for RICHARD, my sales representative, I bet anything that any of their sales representatives are 10 star....you wont go wrong dealing with these people...thanks for allowing me to post this review and say what I think of my customer experience

I bought a car here 2 years ago, their “car fax” didn’t show any auto collisions. I pulled the car fax today and it shows 3 accidents prior to purchase. Clearly falsifying documentation to sell a car. I would not recommend this dealership to my worst enemy. Buyers beware.

Honestly this is our second time buying from kia and have to say everything was a breeze. This was by far hands down the fastest car buying experience ever. Out the door in 2 hours start to finish. They were awesome and Hanna is a great lady to work with.

Great service center, also Brian Hall was so helpful I really appreciate his professionalism

I will not give even 0 to these guys. This was my first visit to these guys. I was in touch with the advisor Brian and was there to do a basic oil change and multi-point inspection - costing me $60. After waiting for 1 hour, the guy comes and tells me that your kia Sportage is in very good condition but makes a few recommendations - cabin air filter, tire balancing. I wait another 45 minutes and then guy comes again telling me that the rim of one tires is bent and needs to be replaced. He is not able to do tire balancing properly due to rim damage and might need tire replacement - no assurance that he will be able to put on the tires after that. I was so tensed. I had been driving so safely throughout and taking care of my car. This guy comes and says damage might have been done to the tire rim during the driving in past. I was so shocked. Finally he comes and says that they were able to do tire balancing with some workaround like putting weights. Also they mentioned that they waived $70 labor charge. The rim replacement will cost me $700 which the guys mentioned can be paid in installments. I couldnt believe these guys.After the bent rim concern, I visited Discount Tire and it came out my rim is in good condition with no damages whatsoever. I wasted half a day because of Southwest Kia of North Austin.I surely never recommend these guys. You make business out of customers without providing a good experience.If anything happens to my car due to the Southwest of Kias service, I will make sure they pay for any further damages or loss to my car.So when I called and tried to speak to Brian and manager of service, my calls went to voicemails. Cant just trust these guys.HORRIBLE customer experience for a first time customer!!

They airways go above and beyond to make your experience an amazing one.

Bailey was kind and respectful, he listened to my vehicle choice and he did his best to help me through the process. After my purchase he kept in contact with me to make sure I was happy. Hes an asset to the Kia brand. As for me I have 30+ years of customer service experience and a previous owner of a Kia vehicle. This is the Best Kia Dealership in Austin.

I dont take rating someones work lightly, I think customer feedback is very important. I worked nearly 25 years for the Texas Dept. of Public Safety and 29 years for H-E-B Grocery Company. My wife and I have been married 51 years and have purchased many vehicles over that period of time.When we first married, we purchased used vehicles. Later with both of us working and contributing to our budget, we were buying from Lexus; sedans, two LX 750s. Now however, were both on retired income, so we decided to downsize from two vehicle to one. Kia Telluride looked the best to us and after talking to your salesman, about what we were looking for he showed us new and used. It was clear to us, a used Telluride SX wild be our best option and buy. So your salesman gets a 5 for his patience in dealing with two hard of hearing grandparents in our 70s. He was also very committed to finding the right vehicle to meet our needs. He was cordial, informative, knew his inventory, and made our first experience with KIA very pleasant.You Service Dept., so far gets a 3 rating. Before purchasing the vehicle, it needed to be serviced and cleaned. We wanted a final walk around before closing the deal. Well, the vehicle wasnt given a good cleaning; floorboard needed more attention, the information screen still had fingerprint smudges on it, the sun roof hadnt been dried or whipped off and there were dried watermarks on the sun roofs. So, we asked our salesman to ask the men who cleaned it up to see if they could do a better job and they did.The young lady who helped us with the final paperwork used to close the deal was both very charming, intelligent, competent, and explained everything to us in great detail. She gets a 5 as well.So, the overall rating of our first experience with Kia was a 4.

Came in few months ago interested in a Kia Optima. The staff was super friendly and upfront. They made sure all my needs were met and that I completely understood what I was getting into. The facility is clean and very modern. Long story short, I left with a great deal on a 2018 Optima ( almost 10000 off MSRP). I would highly recommend this dealership.

Manny Bernal, Brian Hall, and Daniel Epstein of Southest Kia are the greatest service people! They and the rest of the Southwest Kia service department always take care of me and my car. The Southwest Kia in Austin on 183 North is the best dealership in Texas!

I would never give anyone a 5 unless I was just absolutely blown away. However, Ivan and Levi are were awesome. They treated me extremely well. I was thrown off at first because I was told Destinie would be meeting me, and when I was told she did not work there (i.e., she was an internet/phone only person), I was not happy. But Ivan and Levi were fantastic. Good guys. I gave them what Destinie gave me, and we had a deal within the hour. They didnt waste my time at all. Good experience. I would recommend them.

Reggie is my salesman he was very prompt respectful diligent caring the best salesman Ive ever had I will be back to buy my next vehicle shortly thank you Reggie and let me find out you got another girlfriend I saw those pictures LOL see you soon thanks again for all your help very pleased with my vehicle and everything else you did for me to retrieve it very quick thank you

Very very poor customer service!Did not allow me to do a test drive because I didn’t have an auto insurance!!Hello @kianorthaustin ! I’m planning for my FIRST one ! How do you expect me to have a auto insurance?When I said to the sales person I can’t buy a car without doing a test drive…He did not care and said “ITS THE POILCY”In fact, I was ready to buy the car today if I liked the drive.Too bad because of your policy you are LOSING a CUSTOMER and wasted 1hour of my precious time !!

Ive been dealing with Kia for 10 years and the service has been great

I was recommended by a friend! I was so excited and thought I would leave a new car and great deal! A complete rip off for trading cars! I DO NOT RECOMMEND trading your car here! Finance guy Levi was a complete joke when he’s questioned about charges and don’t have the lie for it he gets really defensive.

Friendly staff. Luv my Sportage and the Telluride

Ill reserve the negative comments in case they inquire about this rating. The store itself in nice & clean.Update May, 2021: had a great experience with the Service Department/Advisor. Was greeted promptly, offered a ride etc and was kept up to date during the process. Appreciate the great service and will be back for sure. Thank you Southwest Kia Service for a pleasant experience.

Love coming here. The service and the people are great and really take care of your service needs.

Richard helped us buy my wifes new car. He went out of his way and hustled to help us since we were limited on time. He made extra time to inform.my wife of all the new features in the new kia seltos. I would highly recommend kia of north austin.

Absolutely recommend this dealership. Their website was clear and easy to use. I was connected with Richard which I just cannot give enough praise to! He helped my husband and I find the perfect match, and made the process a literal breeze. Will forever recommend this dealership, to anyone. When you go in ask for Richard and you’ll see what I’m talking about.

We had great help right at the beginning. They talked to our old and current financial agent and helped them approve us even though insurance hadnt paid out our old account at the time. We put down a 1k dollar hold on a vehicle that we had to wait a week for. When it arrived we were told that the car had been sold when we arrived for the paperwork. But someone was on thier way from Houston with the exact same car. So again we had to wait when we finally got the car the next day we were told that the permaplate and the lojack had been installed only to find out a week later the lojack hadnt so we had to take it. Back they reinstalled the permaplate cause they werent sure If it had been installed and the lojack. It only took a couple of hours but. Overall Im happy with the purchase and the permaplate and the finance department was awesome suzan and if your gonna pick a salesman Id go with Ivan rod.

Josh Lemieux was super helpful, friendly, and knowledgeable and made purchasing my Kia Forte a breeze. We walked through every option and he never pressured me to buy anything I didn’t want or wasn’t ready for. The entire experience was very easy and professional. Highly recommended.

Too much upsell offered, but service completed in good order.

Service was great but wait time was excessive even with a scheduled appointment.

Our experience was great at KIA! It’s hard to get good service nowadays but at KIA they really know what customer service mean. We appreciate all of you, thank you again!!

I bought my first Kia today. It is a Sorento SX, it is beautiful and has everything that I was looking for. Richard Williams was my sales assistant and he was very informative especially with all the safety features with my new Sorento. He went above and beyond to make sure I knew all the details and what this SUV has to offer. I appreciate his patience with me and making sure I was taken care of from the minute I walked in the door.

Last month I went to this dealership to get a new car and do a trade in. Michael helped make the car buying experience simple and answered every question I had. Ended up going with the Blue Kia Soul and I dont regret it. This is a fantastic dealership with polite and efficient employees. Highly recommended.

I received service at this location and had an issue with my car after. The dealership took my car back in, gave me a rental, and fixed the new issue complementary with great service. Thanks for the excellent service guys👍🏽

Always polite. Always helpful. Always kind.

You know how in movies the scummy used car salespeople try to pressure you into paying for clear coat?At Kia of North Austin they kept me waiting two hours while the installed clear coat and LoJack that I didn’t ask for and didn’t want, then insisted that I pay for it because it’s already been added.Congrats on being worse than a movie caricature of an untrustworthy used car business.

For a very busy Saturday all I needed was a basic service I did not mind wait and it was perfect no problems. From start to finish it was done like clock work. Along with a cleaning, nice!

Service was great and fast, Salesman Culvin, was exceptional and attentive.Great overall experience!

I have so many great things to say about the experience I received through Kia Dealership! They sincerely care about you & will do whatever it takes to not only deliver a beyond satisfaction, but make sure you leave with the car of your dreams! Im truly bless & honored to purchase my vehicle here! The staff was absolutely helpful & very detailed oriented! They made sure you walk out with more knowledge about the company & the vehicle your are purchasing or interested in! Thank you Rudy & the staff that work along side with him to make my dreams a reality! I couldnt be anymore happy with my experience there! THANK YOU KIA!!!!

We were told at the dealership they are selling cars 15k over MSRP due to the current shortage. They didnt even let us test drive the car we wanted and asked to agree to the higher price or leave.. This shows your low business ethics and what you do in times like these to help regular folks... RIPOFF place!BYCOTT THIS PLACE AND TEACH THEM A LESSON.

Worst dealership I’ve ever been to. Was working with destinie who works there and she told me to come in at 9am to talk numbers and work our deals and when I get there comes to find out she doesn’t even works in person she’s just an oline sales persons. And then I get to working with this other sales man and he was no help at all. I drove 4 hours from Dallas just to get there and get no help and just to waste gas. HORRIBLE DEALERSHIP

I really appreciate the time and expertise Brian Hall gave to get my car all fixed up. Thanks!

They refuse to haggle on used cars. They wanted us to pay $30k and use their financial options.... the financial manager acted rude to us because we tried to lower the car’s price by $2k and he acted so insulted that we even asked. On Kelly Bluebooks, the car was valued from 27k - 29k... There were also obvious scratches and dents on the exterior of the car. Our sales guy, Bailey was super helpful and explained the car fax for us and helped us with the test drive. Hope the financial manager changes his attitude problem...

They take good care of customers.

Not a great experience at Kia of North Austin, the price for the truck I purchased was fair, just be aware that this company adds an additional $1400 for a LoJack system and interior/exterior un accident related protection that cannot be taken off.

Staff in the Service Department went out of their way to assist me! Ive been going to Southwest Kia for years. They are kind, accommodating and honest. Ive also purchased 2 cars from them and my daughter purchased one car. They truly care about you and your car.

Everyone was super nice, Richard is very knowledgeable, friendly. Levi exceptionally nice. Enjoyed the whole car sales experience. Thank You.

I brought my car in and the minor issue was fixed in 30min. Great customer service.

Continue with no pressure sales and you have our buisness.

DONT WASTE YOUR TIME. Wanting to charge $5,000 over MSPR on a new vehicle. Dont care to lower not even a penny off the price. I researched over 50 Kia dealers in Texas and neighboring states, contacted more than 10 and all had MSRP prices clear on their websites and no bump on the price when I call for confirmation. Terrible way to take advantage of the COVID-19 Pandemic. You can make an honest living without stealing money

Whole staff was so friendly and helpful, I will definitely recommend them to all my friends and family. Never had such a smooth experience like I had here!

Don’t waste your time with this dealer because they will rob you. They markup their prices by thousands of dollars above MSRP. This is what they told me “We have a $5K premium on our Kia Sorentos and a $12K premium on our Kia Tellurides” and their excuse is that these vehicles are in high demand and the supply is very low because of the “shortage in microchips because of COVID” and we will run out of vehicles soon. As someone said in their review of this place about a week ago, isn’t it the point to sell all your vehicles and its first come first serve? This is a perfect example of greed and dishonesty and taking advantage of people during difficult times. If you continue doing business this way you will not be blessed and the money you make will not last. Careful what you ask for.

If you want to buy a new Kia in Austin, this is where you should go.Dont waste your time dealing with the inept greenpea salespeople at the Southwest Kia Round Rock location or the fraudsters at Kia of South Austin like I did. After my poor experiences at both of those places, I reached out to Brandon, the internet manager here, and he helped get me into a lovely red Stinger that Ive had for nearly a year now. The car was priced fairly and they gave me a very competitive trade deal on my Porsche Panamera that I couldnt pass up.Since then, Ive brought the car in twice for routine service and once to fix an annoying rattle. All three times, theyve returned the vehicle to me within a matter of hours.Sure, the showroom and service waiting area arent as swanky as the Porsche dealerships were, but who cares? The service experience here is VASTLY superior, believe it or not.Id give five stars were it not for a bit of a debacle I had shortly after the purchase of the Stinger. I was supposed to receive an SD card for the cars navigation system containing map information, though it was curiously absent. After numerous emails, phone calls, visits, and promises that it would be overnighted, I finally had to get Kia North America involved, at which point the SD card was swiftly available for pickup.In short, this is where Ill be going for any future Kia purchases. I recommend you do the same.

Look at what youre singing at the end. The finance person tried adding $5,000 for a premium that she already said was being added into the price already. The msrp for k5 gt with packages is $37,000 and they added $5,000 to price claiming to be a premium. The $5,000 premium was essentially forcing you to buy warranty and their other packages that they have. To make it justifiable for overcharging $5,000 over msrp. When she showed me the screen it said gap insurance was included in the premium but then after words it was a separate price. She also tried adding one year of oil changes for 1 year for $1,500 but 3 years of that was already in the premium. Then she claimed the incentive would cover the cost of the gap, so then I wouldnt qualify for the incentive if I didnt get gap? That didnt make sense at all. After going back in forth she decided to take off the $3,000 off the price but I wasnt okay with paying $5,000 over msrp even if the car was in high demand. I understand that theres a shortage in cars but isnt that the point for you to get rid of cars. Salesperson was good, but the finance person wasnt making sense to me.

My husband and I have purchased many cars from Kia. We have always had great customer and purchase experiences. We are a huge advocate of Ben the General Manager. Ben has extensive KIA knowledge and superb customer service! After being in a Mercedes for 3 years, I came back home to KIA. Fortunately, we were able to work with Ben again. It was like picking up where we left off 3 years ago. The entire KIA team was outstanding! Destiny did an amazing job of getting everything set from Bailey, our car sales guy. They all did an amazing job. Now I am in the car that Ive always wanted. KIA is and will always be part of our family! Best experience ever!