We had a water main rupture this Sunday. we called their emergency line and their response was to call back during regular hours. That isnt cool by a long shot.Sooooo... The fire alarm was going off and I called them during business hours this time. They proceeded to put me on hold before I could even talk to a person and then hung up on me after 15 minutes.You guys are the worst.

Very slow in responding to homeowner issues. No phone number not email address to a direct manager in charge of Springlake. Poorly managed.

Mr. Dave is a great manager. He replies emails immediately.Thank you so much Mr. Dave on behalf of Census 2020.

My husband and I purchased a condo and had a string of bad luck right away because our electricity in the unit kept shutting off every couple of hours. We had no idea when we originally purchased the condo. We worked with a couple of licensed electricians who stated that the whole baseboard had to be replaced within the whole unit, meaning it would be a lot of work.We worked with Dave Conforti throughout the whole process and he was great in ensuring that our needs were met! He was prompt in answering our questions and letting us know whenever he received an update from the condo association / electrical company / electrician.

So far it has been a wonderful experience working with Courtney Felix, formerly from Baum Property Management, now Real Manage. She has been quick to answer my emails/ service questions regarding our home in the Townes of Mill Creek. She responds quick and researches and solves my questions and needs quick. It is great to have her advocating our properties.Thank you Courtney Felix and Real Manage!

Recently my husband and I bought a home in Timber Trails. We are first time home buyers and very new to how associations work. Also, in January we welcomed our 3rd child so unfortunately some things slipped through the cracks and one of those things was paying our association dues. When I emailed the association to explain our situation and ask if they would be willing to waive the late fee they got back to me within a couple hours to let me know the fee was waived. So happy with the fast and polite service!

My complex has used realmanage for about a year now. I couldnt be any happier with the overall service that weve gotten from our property manager Dave Conforti. I couldnt recommend them enough. Theres always some growing pains when you switch to a new company but the transition was exceptionally easy. This is by far the best management company that Ive dealt with in my three years as a board president..

Service Companies are all about just that SERVICE!This Property Management Company is the best that I have ever worked with.Most important to me is communication and follow through. They get 5 STARS for timely responses to my questions and concerns. SK

Very professional and reliable operation. You can count on them to get the job done. Its nice to trust that things will just be handled without having to worry or micro manage. Kudos!

Our working relationship with Dave and everyone at Real Manage is always a positive experience. They always supply us with all the necessary information to help us do our job effective and efficiently! Thank you Dave and the rest of the staff at Real Manage! Kim and Dee - Barry Roofing

Just wanted to say that Kelly Henry has always been very helpful in getting questions answered and issues resolved. We have been in the community since the 4 years and we know that for any issue we can rely on Kelly to help us. Truly appreciate her help and the work she does for the community!!

The work ethic, dedication, and customer service skills of Dave Conforti and his team are nothing less than GREAT and very much appreciated!

I have had a few questions for RealManage throughout the year. They have been great at answering questions for me quickly. Today my email was answered within 10 min! They have also handled any maintenance requests very quickly. I am very happy with this association.

The management office is very friendly and helpful. I really appreciate their professional services. They really know how to take care customers!

Baum Property operates the community I live in and has been super helpful. I had to apply to install a satellite dish, and Loree helped me out big time. She informed me when I first submitted my request that there were issues that wouldnt be approved. Instead of jumping through hoops she got me straightened out straight away and it went smoothly.

Recently we had an issue at our property. David was very helpful and handled it quickly and professionally. We are happy with the outcome!

David Conforti is truly a blessing to work with. I have been an 18 year owner, resident and previous director for Dearlove Codos. I have dealt with several previous managers.Whenever I have had a question/issue/problem; David has been amazing in his prompt, informative, helpful and solving responses. Thank you David, you are a true asset to the residents.Susan

As president of the Duplex Homes of Morgan Crossing homeowners association in Oswego, IL., we hired Baum Property Management several years ago to manage our association. When Mr. Baum sold to RealManage, his entire professional staff as well as Mr. Baum was retained. We now have the best of both worlds, the resources of a national management company with the great services of a local company.Brian SustePresident, Duplex Homes of Morgan CrossingOswego, IL

David is very thorough and helpful. He is knowledgeable and quick to respond to help answer any questions.

I attended a HOA event and Mike Baum was speaking. I was impressed by his easy to understand plain speak. I asked their firm to bid on our HOA management contract. They were not the cheapest but were able to explain the added value they brought to the table. So after 11 years with the same HOA we voted as a board and made the switch. We wondered why we did not do it sooner. The professionalism, response to questions and fresh ideas was amazing. Board members and home owners noticed the difference and commented in a positive way. We as a board appreciated being able to call the office and have a real person answer the phone. If the person I was trying to contact was on the phone we were called back within a short amount of time. RealManage was also able to save our HOA money on services we had been contracting for years.When we needed changes to landscaping or entrance way repair RealManage was able to respond with three bidders and meetings within a couple of days at our convenience.We tried them out on a one year engagement and then signed a three year contract.

Thank you David Conforti for working with me to resolve problem with Condo insurance. I know it took a lot of your time and really appreciate your help!

Donna is such a professional. Im glad to have had our Firm establish a relationship over the years with her, and whenever I see her name attached to a document order, I know its going to be done the right way every time, and that itll be provided as it should be, whereas some other management companies arent so on-the-ball.Thank you, Donna, for all your help!

Our office always has a positive experience when dealing with RealManage (Baum). Donna Ellison is always extremely helpful in getting information, closing documents and assisting in solving problems when they arise. We enjoy working with Donna.

They suck, the customer service is horrible and you cant get in touch with anyone!

This post was edited as apparently my previously posted issue was the Always Home Real Estate Services. I did get good service from Katrina with Baum Property Management but there were many other times I requested service or followup and was basically ghosted.Often, they wouldnt respond to any emails or calls. Not sure what they did, really. We had an issue with mold in the storage unit for months before it got resolved and Im pretty sure a different property management fixed it.Also the ventilation in my condo unit was and still is bad and there were lights that would be out the the hallway for weeks on end.Not the worst property managers but I shouldnt have to call and email for over a week for an issue to get addressed.

Im leaving this review more for baum property (not sure if its the same people still). Baum property is beyond bad, its more like fascist company. Made 110 unit building to pay $14k each for new balcony railing, which was never discussed with owners. I am sure there was some money floating under the table. They dont respond to emails or phone calls. Dave who is the head of this branch at least, just ignores everyone at the meetings...real pro (sarcasm).

Courtney Felix is the property manager of the townhouse community into which I recently moved in Naperville, IL She has been a delight to work with--professional, knowledgeable, and exceptionally quick with providing answers. (I have a lot of questions that need answering as I renovate my townhouse.) She provides answers, documents, and board of directors decisions within days, not weeks or months. That is quite refreshing, and I applaud RMA for having such a pro on board.

We needed to get board approval for work to be done in a short amount of time. Loree King always responded quickly. She was very knowledgeable and helpful.

Dave our property manager was great and very responsive in addressing issues around the condo we’ve been having lately. Thanks!

Dave C. provided great service in regards to resolving an account issue. As a property owner, it was a pleasure working with him,

They were quick to return my call and send me the information I was looking for. Very polite and professional!

Reading through the several reviews posted, it sounds encouraging that residents seem to be receiving improved service as a result of the RealManage acquisition of Baum Property Management. I am hoping someone from the new organization reaches out to me so I can share/resolve the issue that I have been trying, for the last 4 years to address. To that point, I left a message this morning with the Division President, Daneen, in hopes that she can intercede and swiftly bring resolution. Attached is a picture of the seepage that occurs in my crawl space. For the four years I have resided here, this occurs every time it rains. For four years, Baum sent guys out that did nothing but add layers of caulk underneath my front door. This year, under RealManage, additional repairmen have come out. They patched concrete, removed and added siding, caulked above my front door and still, no resolution. Yesterday I called the office and was directed to a Tom because my normal Agent, David was on vacation. Tom never called back so I called him this morning and he answered (Rarely happens - Baum mastered the art of sending your call(s) to voicemail and never responding). He admitted he had not taken time to review my message so I brought him up to speed on my issues. He had nothing to offer in terms of resolution. I asked if they should send a waterproofing expert since we have tried several other options, to no avail. His response: your free to have someone like that come out but we would not pay for that. Incredible response but typical of the Baum Team. At that point, I asked for Deneens contact information and after 2 minutes of stumbling and fumbling, he hung up on me. To his credit, he called me back about 15 minutes later and claimed he accidentally disconnected me. By then, I had already left a voicemail for Deneen.

David is very responsive, detailed and a great resource to manage any sized community. Highly recommend.

David responded to my email and questions promptly, its a great experience working with this company.

I had an issue where David addressed it promptly and followed up with me after it was done. Great response time!

So rude!!!!!!! I contacted them early this year for a birthday party for July, the lady in charge told me I couldnt not book more than 3 months in advance. However I showed up the clubhouse when it was time during open hours with my filled out reservation request and contract more than 6 times. I also called and left messages no one responded so finally I sent an email and she informed me they were completely booked for July. Now thats not possible or fair I did everything I was told to do and did not receive help. No problem will take my money and party to a facility that is willing to help. I have never been so upset in my life.

Baum provides top notch service to its clients - comprehensive management services in a timely fashion - cant ask for much more than that!

This company (and RealManage Illinois as a whole) has some great community association managers with years of experience in dealing with condominium and homeowners associations. Combining that experience with the RealManage technology makes this an exceptional company for associations to consider when looking for professional management.

My experiences working with Baum managers have been great. It is nice to work with such professional and courteous people.

Dave Conforti has been a great resource and works very well with the owners to provide a high level of service. He is a pleasure to work with.Robert Challman

Always have a prompt response with any issue and able to resolve it quickly too.

They say a persons character is not measured by the lack of mistakes, but in how they address mistakes. By that measure - David Conforti of Real Manage is TOP NOTCH.I reported an issue I suspected was HOAs responsibility. David responded swiftly to get the facts, had the appropriate vendor visit within a day to discuss the matter and investigated promptly. Later received evidence pointed to a party outside the HOAs realm.During the entire process, David and the vendor handled my complaint with concern and respect - even when my tone might have made a less-than-customer-focused person defensive. Despite having to hear the HOA couldnt help, David did it right! Gotta hand it to them - KUDOS!

So far my experience with this transition is less than spectacular. Ive emailed them about receiving a bill from another HOA and no response. Almost no communication about website and form changes or the fact that I have to create another account on some third party website to access HOA bylaws which used to be easy to find.The only communication Ive received from them was a coupon book to pay HOA fee.Lakewood CreekMontgomery IL

Baum is truly a professional organization. Their attention to detail and knowledge in property management is 2nd to none.

I appreciate how everyone at Baum is great at managing property, professional and extremely kind with each and every interaction.

Dave is an excellent property manager and very quick to respond and resolve issues!

Office staff is reasonably helpful. Property manager is completely incompetent. They gave us a warning for an unapproved shed when we have no shed. Actually had to argue about it.

Dave always responds quickly and is very knowledgeable. We have worked with him for years and it is always a pleasure!

David Conforti, AMS, CMCA RealManage Illinois, is very professional and always provides very prompt & courteous service.

RealManage Aurora is a great management company to work with. They are very professional and knowledgeable.

Barb B., Accounting is a saint. Ive worked with her for years as a former Board Treasurer and President and now a homeowner with account questions, shes very patient, helpful and seems to find time to help on an individual basis.

I’ve have always had a good experience dealing with Dave Conforti. He responds to questions/concerns quickly, with positive results.

David Conforti is a pleasure to work with. His turnaround times are amazing and he always provides data points to help answer my questions.

I have been very pleased at the quick response Ive received by David Conforti with my concerns pertaining to enforcing our HOA rules. Prompt and very professional!

Id leave zero stars if possible. They send multiple fines for same issue, all mailed on same day. All for an issue that should have been a warning. State they will remove the charge, but 6 months later still fighting it. Randomly get charged a Legal charge out of the blue. Disgusting abuse of power and just plain money hungry.

Very professional, knowledgeable and experienced managers and support staff.

A very professional organization with knowledgeable, friendly staff.

I do not recommend, for many reasons.

As president of the Heatherstone H.O.A. I cannot express how much I appreciate Baum Property Management, especially David Worley. We contracted with them to manage our association three years ago and now the association runs like clockwork. David has made my job effortless. I love working with him and for the first time ever the entire board has agreed to stay on for another term. We literally work on association business less than two hours a month. Prior to Baum Property Management it was about two hours a week. David, you truly are the best!

Dave Conforti is great to work with. He is very professional and responsive!

Whitetail Ridge Home Owners Association (HOA) has had Baum Property Management helping our association for several years. Their managment fees are very resonable. Loree (with Baum) has been specifically working with our HOA and I have no complaints. She helps us stay complaint. She is very quick to respond and stays very involved when we need her.

We had a foot of snow from Friday night into Saturday morning and management didnt get people out here until Sunday morning to plow when it was already frozen to the ground.

Issue was worked out. Please just inform guest of policies.

Baum Property Management is our association and they are good.

Do not live here. They are inconsiderate of their owners and cause unnecessary problems. Spend your money elsewhere.

Very responsive to requests for repairs in our HOA community.

Kindness, efficiency and great service

Loree and her team are a pleasure to do business with!