With our AirConditioning cycling off and on last evening we were quick to call One Hour BROS Air Conditioning Heating Jacksonville. They couldnt help us last night and told us their only appointment for today was at 5pm. What a great surprise to get a text and email from them at 10:20am telling us that Brandon T. was on his way.One Hour provided excellent service again. Brandon completed the work and had the AC cooling again. Brandon was very concerned about his customers, and went out of his way to let us know what is going on with our system. He was very considerate about our home went out of his way to make sure things are the way they should be.He answered all our questions, concerns. Very knowledgeable, patient, and through. Definitely will be our permanent technicianTHANK YOU One Hour Bros Air Conditioning and Heating !!!

Highly recommend! They came out within an hour of me calling on a Sunday after hours, which was impressive. Fixed my issue and did a complete check to make sure everything was running smoothly after the repair.

Good morning,I had One Hour come out to diagnose and repair our AC system. Leon is the technicians name that came out. He is an amazing human being! What an incredible pleasure to speak with this gentleman. He is completely professional, knowledgeable, and a fantastic communicator! Leons smile is infectious and his wisdom is unmatched by most. This technician is the person who you want to come to your house or business for your AC needs.

Gerald Glover was amazing, he arrived appraised me of the problem and cost. He immediately went to work, and had the problem sorted in no time. I have never been disappointed with this company nor its service. Well done!

Not happy with contact. Must have been an automated chat. Wanted to know if they service my area. Asked if someone could contact me. It was late in the evening so I told them the next day would be better. Still called me at about 9:30 that night instead of next day.

One hour BROS was not only quick and efficient but the tech who came out (Brandon) walked us through every detail, provided helpful tips, and showed us everything. He was friendly, professional and thoughtful. By far the best customer service. We were very impressed with every moment of the experience. i highly recommend.

Your team showed up on time (actually a little early). Courteous, professional, friendly, and did an excellent job. Definitely recommend.

I have had great experiences with two of the technicians Johan and Brandon and will continue to work with this company in the future. Their front office is professional and responsive. They are very clear about cost and expectations and the technicians take the time to educate and offer assistance and options once they arrive in your home. Thank you for your great service

This company was really responsive and helpful. We did have some communication issues with their weekend scheduler, but our technician Kendall was really great! He was definitely a people person and very knowledgeable about the products. The only reason we didnt go with them, is we decided to sell our home as-is.

The rep that cam to our house can in and was very professional. He made sure to check every possible thing he could with out system even gave an honest suggestion to check out the evap due to his previous experience and ended up finding a leak. they were open over the weekend, they charged an additional fee but thats to be expected with everything coming in on weekends. I would use this service again.

Amazing attention to detail, very knowledgeable of HVAC and beyond friendly! Plan to use his in the future

Tried to charge me $950 for a new motor. Then advised me to buy whole new unit for thousands of dollars. Got someone else to come out and it was just the relay for less that $75 and everything running great.. I wouldnt take their advice on changing a light bulb.

Great service with good explanation of repairs needed and prevention recommendations.

Brand was very cordial and very knowledgeable about his job. Would highly recommend!

Mr. Medina is that perfect combination of professional and personal. He knows what he’s doing and doesn’t mind explaining the repair in detail to my husband. We have been a One Hour customer for several years now and are quite satisfied that we are getting value for our money!

Technician very polite and helpful. Never disappointed with One Hour Heating and Air!!!

I wasnt there when maintenance was done on the unit. However speaking with my mother who was there when the service was done. She was excited, pleased.If my queen is happy 😊 then Im happy.

Kendall was very knowledgeable and did a great job in presenting a full trport on my ac system.

Very professional, offered tips to keep drain line clear and took the time to show me how

Kendall was here to follow up on a previous reported problem and he not only figured out previous techs misdiagnosis but he made necessary repair. Kendall is professional, thorough, and very pleasant. I will always request him for ANY and ALL future appointments!

Technician was knowledgeable, cordial, on time and resolve the issue effortlessly! Very pleasant demeanor and was very thorough as to what the problem was. I highly recommend the service plan to anyone. Thank you Brandon!

The technician was on time and very personable and knowledgeable. Great experience.

Brandon was extremely professional and experienced. He diagnosed the problem quickly and completed the repair in a timely manner. We are pleased!

Great service from start to finish. Customer service rep was very nice and seemed to really care that my system wasnt working. She put in my request for someone to come out... and at no time at all, Brandon came out and took care of the problem. He was friendly, informative and very professional. Took his time and made sure everything was in tip-top condition and that we understood what had happened and answered all our questions before he left. Gave a great in-service on products and services too. Extremely happy with service provided by Brandon and One Hour Heating and Air. Would definitely recommend to anyone for great service. Thanks so much!

Great custom service, Gerald was very polite and worked very hard.

I have used them a few times now, the technician is fabulous. He is extremely knowledgeable and is willing to explain and help me to understand what is wrong and what the plan would be to fix the problem. He has never made me feel like I was being taken advantage of financially. I have only used this company in the past and I will only use them in the future. I am extremely pleased every time and I 💯 percent would recommend them to anyone for there AC or ducting needs. Thank you for being such a great team (including dispatch) and helping me and my family get out of the hot Florida heat! Rated at a 20/10 😀

Very fast response. Found the problem immediately and fixed it.

Very professional, knowledgeable and on time.

Kendall was on time, very polite and extremely knowledgeable. He provided the reassurance that should this issue resurface, to ask for him and he’ll return Until it is. We were pleased with the work that was done, and highly recommend him.

This guy Brandon was awesome, would call him back any day

Brandon was professional and prompt. Great service!

The technician came out and cleaned the clogged drain line and tested the capacitor (44/5) and declared the pressures good (298/134) with a 13 degree superheat.HOWEVER, when calling to arrange after hours service on 10/31/20, I was told that when I speak to the technician if the do the recommended service, the diagnostic fee ($99) would be not be charged. Meaning instead of the bill being $288 (drain line $189 + diagnostic $99) the bill should only be $189 - NOT $288.I believe the 10/31/20 conversation was recorded so Im asking for mgmt. to listen to what I was told and let me listen if the claim what Im saying isnt accurate. Getting a strong impression of BAIT & SWITCH. And to add salt to the wound, I used this company to install a new HVAC there 3 years ago. I expected much better.

Absolute outstanding service from start to finish. Joshua (sales/service), Joshua (OPS manager) & Matt, Dennis and Eunice (installation) were all professionals. After an initial issue with the equipment purchased (seems my home can’t really take a 4 ton unit), the team came back out and reassessed for 2x 2.5 ton units. The OPS manager came out twice during installation to make sure I was happy with what I ended up with (I was). Despite having to take back a 4 ton unit and go get 2 different units AND a full ducting replacement, Matt and his install team were done in less than 3 days. They worked as late as I’d let them and came in just as early the next day. ABSOLUTE professionals who I WILL use again and recommend to anyone looking without hesitation.

I am very pleased with this company. I was able to make an appointment on the day I needed because my paycheck, I chose 10am-2pm they called right at 10am and said they were 15 minutes away. they both were really kind and fast they didnt waste anytime looking at the problem and telling me what was wrong and even gave me different options I could choose since it was going to be super expensive. In the end I decided Im just going to have to get a new unit, but he even told me he could set up an appointment with his company for a free estimate to get a new one for me but I just cant afford it. I would definitely recommend this company again. the ads are correct!

That Technician has never service the compressor unit. He only checks the air handler in the garage. Last visit he pour water down air handler drain and maybe checked electrical side of the air handler. He gun decks maintenance. He spends more time sitting in the van on the cell phone. The first Tech. that came out was great. One of the Tech forgot to secure the power to the air handler. I pay 17.99 a month for maint.

Our technician was professional and knowledgeable. Very pleased!

Chris serviced my unit today. I have experience with several technicians the past month and all were good. Chris came today to find the leakage in freon, he found the leak. He went back to the office and obtained two portable air units for my home, brought them back and set them up. Thanks for the dedicated workers at One Hour.

The customer service was very good. Mr. Medina arrived on time. He was professional and knowledgeable about my issue and took care of everything. Its wonderful to have my central ac working again. The reasonable rates were the icing on the cake! Thank you to everyone at One Hour!

Brandon is the absolute best and always addresses concerns efficiently. Greatly appreciate the same day (within an hour, on a weekend) service!!

Technician was great and very informative!!

So I called One Hour Bros and scheduled a winter tune up. Before his arrival, the tech, Johan called and let me know he was on the way. I also received a text from “The Bros” that gave me his name and a picture of him. I thought that was really neat. So he shows up and is very polite, and services my system. He found a couple of things that may give me issues, took the time to explain exactly what he found and what I might expect to happen. He seemed very knowledgeable and was very professional. I will definitely use them again. Thanks Johan!

This company always is fast, explains everything clearly and does a great job. Pricing is fair and having a maintenance plan has already saved me over $500 in less than a year. I love that they text you a picture of the technician who is coming to your home. Always a great experience and I highly recommend them!

Gerald Glover arrived at our home and immediately proceeded to discover what was causing our HVAC system to malfunction. He was pleasant, courteous and got right to business. After a tests, he was able to find the problem and get the system back to normal operations. Thank you for employing this good employee who is representing your company in the highest manner. Regards, Bill Walsh

Please DO NOT waste your time or compromise your peace dealing with this company. A technician (Gerald Glover) was sent out and proceeded to persuade me that the whole unit needed to replaced and he did not carry R22 freon for my system. He guaranteed me that I would have to call him back by the next day because my unit was done for. After further discussion, I made the decision that the entire system did not need to be changed quite yet and that I would only be paying him the service/diagnostic charge. He left and came back (without my permission,[This was witnessed by one of my children])to incorrectly rewire the capacitor so the fan and the compressor could function the opposite way. This discovery was also confirmed by a second company that I called.. who, by the way, was able to get my AC back up and running to tip top condition WITHOUT having to replace the whole unit! I am very disappointed at the lack of integrity the technician had. It makes me wonder how many other innocent customers have been deceived.

First of all, I received a text with a photo of my technician, Greg, which stated he was on his way so that I had a heads up and knew who to expect at my front door. Truly loved that. He was punctual, courteous, and discussed with me what problems I was having then got to work right away. He wore shoe covers while in my home which is always appreciated. Once he determined what the issue was, he took the time to explain it to me at length in terms I could understand and answered all my questions with patience and concern. He was not rushed and stayed until he felt I was completely satisfied with the way my AC unit was cooling and functioning. He was pleasant, kind,, knowledgeable, and professional. Couldnt ask for more from any technician that comes to my home for a repair or checkup.

Great experience and it was a holiday. Will use them again in the future. Tech was awesome.

Great experience. Great service. Johan did a great job and explained everything that he did. We did have a capacitor issue and when I told him we have a friend that does AC work and can fix it Johan gladly told me exactly what the part was and even took pictures what what needed to be fix so I can show our friend. No pressure on he up-sale but did explain the options. GREAT JOB!

Service was awesome, couldn’t ask for better.

Did an inquiry online about their bro juvenation service and never heard back so I called somebody else. I would think if you were going to have an online response form you would actually check to see if people were writing in and give them a call otherwise why bother

Johan did an efficient job. He was professional and courteous and moreover honest. I have an older mobile home and it’s made of metal. He checked everything from temperature to air flow and refrigerant. Everything was working fine. He didn’t try to sell me something that wouldn’t help and he gave me some ideas that I think will work. Thanks Johan and keep up the great work!

The technician Gregg was great to deal with. He called ahead of time and letting me know how long hell take to get to my house. Very professional, did his job and when done he gave me some tips on how to keep my ac running good. My family and I will definitely use them again on servicing our ac next time! Thanks to Gregg and his team!

Gerald was very professional! Very knowledgeable of services and products! Awesome experience!!

One hour did amazing when they came out Gerald and his partner were very informative and helpful. They informed me all about my unit and how I need a new but they are trying to help now with getting an actual unit and new ducts and why I need it. Now to see how their prices are. :) I’ll be back!!

The technician was very thorough. Im a satisfied customer. 😄

So fast, and friendly. Explained everything in laymans terms. Highly recommend this company!!!

German Caicedo was very professional and provided excellent service and advice. I highly recommend him for service work on A/Cs.

He has been here often over the years and still exceeds himself each time. This is the best company with the nicest and most knowledgable people I have worked with in a very long time. Am very happy with the whole experience. A+

Most tech are very good. If you get Josh send him away. I was going to schedule ductwork with him then changed my mind. He refused to return my deposit, $900. I have tried to call, cant get anyone to return my calls. Gave up when C19 arrived.

Johan was amazing and very knowable in his job. He explained everything about the air conditioning so that I understood what was going on! I’m very happy with his performance

Updated!!!Great service. Johan was professional, knowledge and very clean. Did an excellent job servicing our AC unit...................These are the jiffy lube guys of AC work. One year old system getting it yearly service. Was told everything was great. 2 months later when it got warm ac stopped working. Came back out and told me I needed $1200 worth of work and it was low on Freon. The service guy was “nice” Enough to Hook us up with 2lbs of Freon to get it going at no charge. He explained that there was a leak and it would last. I needed to get a leak test performed for $600 and it was probably the coil leaking. Estimated $1200 + for repairs. I contacted the manufacturer and they sent their certified repair company out. Freon levels were fine. No leak. The only thing noted was the insulation inside the squirrel cage box was loose and obstructing flow. He fixed it at no charge. Ac has been great ever since (5 weeks). Thought 1hr bro’s were doing me a solid. Now I see they were trying to screw me. The “brojuvenation” got the first guy out to screw with the system so they could come back and “fix”It later. Never again.

Brandon was very personable and professional in all his work. Nice to chat with while working as well. Told it like it was and showed what was needed and didn’t not try to sell a bag of wet leaves. Will use them again!

Gerald was very Professional, informative and very through. He also gave me a few tips to keep my AC running efficiently like keeping my filter changed and making sure my drainline is working and adding vinegar in to my drain.

Have had One Hour AC/Heat since July 2010...At first, the service men who handled the semi-annual checks were efficient and knowledgeable. A few years later, not so much...But I am happy to say that I am very pleased with the service this past 2 visits. Hopefully, these men will remain with the company.

Had a complete new system installed in November. Ithought I was going crazy because I kept hearing a whistle. I had them come out and inspect 2 times and the system didnt make a peep. Nothing! I heard it after they left and before they came though. Every time I called and told them about it they sent someone out to look it over. No charge, no questions. They came to help me not feel crazy. FINALLY we got the system on a good day and the technician heard it. He immediately knew what was needed and was able to fix it. This system is amazing and the employees have all be some nice and helpful.

Need an estimate for new AC units ... very attentive to details about the project to ensure I am an informed consumer... much appreciated as the whole process is new to me!

Kendall was awesome. Extremely polite, thorough, and knowledgeable on our system replacement options.

Johan didn’t mind waiting 10 minutes while I was headed back to my house, the time he took to evaluate what was going on was thorough and professional. He cleaned off my very dirty filter, took time to ensure nothing more was going on with my unit besides a dirty filter, cleared a clogged drain, and was extremely helpful with explaining how to keep my unit functioning.

Johan was our technician and he was simply amazing. He was very professional and took his time to access the issue with our unit, we felt very confident with his findings and will move forward with a new unit. One hour Bros came highly recommended by word of mouth to us and I too will recommend One Hour Bros. going forward. When your technicians represent your company well you don’t have to pay to advertise because your customers will do it for you!!! Job very well done!!

Our tech was awesome! He did exactly what we asked, worked with us on our timeline, and even installed a switch unexpectedly with no complaints! Will definitely use this company again! 😊

Not sure what he does. texted at 11am and said they ere on the way. called my husband at the Y. he left early and it was about 12:15 before the tech was there. at lelast 1 he and 15 minutes. not happy about that since they said he was on the way.

Gerald came out for emergency maintenance and quickly fixed our issue and was very transparent about next steps. Would highly recommend this service

I was super happy with my service. It was quick, fast and easy. Brandon was very thorough in helping up find the problem and letting us honestly know what was going on and how we could deal with it moving forward. He was able to fix our system during this super hot summer season!! Thank you!!

The technician who visited my home yesterday, Brandon Temples, was great, to say the least. He explained the one problem my air conditioning system was experiencing thoroughly. It needed refrigerant, and so I gave him permission to add it. He did so, and the system is now working perfectly. Not only was he completely professional, he was extremely polite and personable. You are lucky to have him on your staff!

Very nice young man. Pleasant to have in my home today. Would recommend him to everyone. Thank you for sending him to my house today.

Excellent work. Very professional, you won’t be let down.

Jackie with one hour heating was very professional and informative. I would highly recommend him to my family and friends. My A/C is working great and my house is cold. Thanks for being so friendly as well.

The Technician, Travis, was very thorough today when he did the maintenance service. I was very impressed with the manner in which he did his work. I think he looked at every single element of my A/C. Thank you Travis.

Brandon was very professional and quickly found the problem. Fixed the problem and explained it completely. Answered all questions fully and in terms we could understand. Glad to meet an upstanding person with a great professional attitude!

They are ok, they took 20 mins to get out the truck and another twenty mins to write theyre report all so they could bill me the two full hrs, he said the start time and I said nope incorrect, you bill time does not start when you get to the end of my driveway, it starts at the meet an greet, another issue was when he clean the coils he didnt mention a charge for chemical, or the heads up which idk why he used it anyway, they were not dirty enough to use anything other than high pressure water outta my hose like he did anyway, two sprays of chem an bam another charge. Whatever we i called them an still paid it.

Very professional, thanks for all the great tips

Gerald was professional and did a thorough job servicing our air conditioning unit. He called to let me know when he was on his way and sent a text with his picture so that I could identify him when he arrived. Although the company is very busy this time of year and this was my third time to set up an appointment, I am happy with the service provided. I did not feel pressured into buying anything.

Its July. Its hot in Florida. The ac stopped working the other night. I immediately called One Hour BROS for help. They could have come that night, but we had to go out. Jose came the next morning and fixed us up. These people are reliable and skilled. I recommend them highly.

The technician, Johan, did the most thorough annual servicing of our heat pumps that we ever had. He took care of all necessary items without trying to sell something that I dont need. I really appreciated his work, and would be happy to have him service my machines in the future.

Johan I really enjoyed talking to him and when I had questions he answered them. He has done such a greattt job on my AC unit now me and my family can stay cool in the summer. Thank you again.

Johan was great. He explained everything he was doing as well as instructed a new trainee. He was very professional and thorough on his diagnosis of my problem and its repair.Thank you Johan

Gerald Glover was great. Professional and courteous as well as doing a thorough job. Would highly recommend him.

Sending a wonderful review for Gerald Glover. He was very polite, spent a lot of time servicing my unit and was patient with all my questions.👍

Service tech Brandon arrived earlier then expected and when your air is not working that’s a great thing! Was very knowledgeable and helpful and personable. Was able to pin point the problem right away and get my air conditioner back running in no time. He was willing to go the extra mile to answer all my questions I had.Would recommend him again.Thank you!!! No more sweat !!!

Got woken up at 4am to the smell of burning electronics. It was our AC melting. Called One Hour Bros. around 7:30ish hoping theyd be able to come out the same day. They had an appointment and sent Greg. Super professional, very pleasant, and got everything done that afternoon. Had all the spare parts in his van. Im starting to feel cooler already. Would recommend.

Johan was great! Knowledgeable and understanding of our issue. He was upset he couldn’t fix it the first time out but for what he needed to fix our AC he couldn’t get it until the shop reopened due to it being so late. Hopefully I don’t have to call them again but if I do I know they will fix my issues. We had to have the fan motor and module replaced.

Update... 12/17/20... So happy to have the monthly maintenance plan which provides me with semi-annual maintenance on the unit. After having years of issues with an old unit, it’s nice to have the piece of mind that my new unit continues to be in top shape. Herman the maintenance associate that worked on my unit was on time, very helpful and very respectful of my property, he adhered to Covid protocol and wore a mask the entire time he was on my property. As usual, I am very happy with the service!******************************************************Update.... 6/2/20... today I had the pleasure of having Gerald stop by to Service the A/C unit for its semi annual maintenance. Gerald was very courteous, efficient and knowledgeable. I love how professional everyone from this company is, love how I get a picture and name of the technician prior to their visits as well as a call when they are on their way so I know exactly who and what time to expect someone by. After 8months I am still very happy with my new unit, it was definitely a good investment, specially here in FL where it’s 90+ degrees 98% of the year.*******************************************************9/ 2019...Johan that worked on my A/C unit was great, very helpful and informative. Made sure to give me all my options, answer all my questions and worked very efficiently. Very happy I picked 1hr Bros, would definitely recommend to my friends.9/2019..Jackie that came by next day to give me a quote for a unit replacement was very professional, knowledgeable and patient with me, he answered all my questions and makes sure I knew what my options were. Definitely a pleasure doing business with this company.On 9/24/19, Sal and his assistant came and installed my new units. Sal was very professional, he made sure to keep me informed every step of the way and ask me questions regarding my A/C needs to ensure all the work was done to my satisfaction. Sal was also very knowledgeable, he was able to answer all my questions. The work took all day but the crew worked non stop to ensure I had a fully working unit, they also made sure to thoroughly clean up after they were done. I am very happy with the work they did.

Brandon arrived on time and was thorough and competent in his check up of the system. He made numbers of detailed recommendations that allows me to consider how to keep our unit running most efficiently. Thanks for great customer care and service!!

Johan did an excellent job on our 2 A/C units. He called before he arrived to let us know he was coming. Johan didn’t mind our sometimes intrusive dogs looking in on him while he worked. He was courteous, clean, and knowledgeable about what he does.Thanks Johan

Spent a lot of time with Josh, learned a good bit about a/c systems. Very pleased with the way our meeting went, looking forward to our next meeting.

Brandon was our technician and he was awesome! Brandon was professional, personable, and knowledgeable. He explained everything he was doing, Explained different options for us to consider and left our system running perfectly. Thank you very much!! We will definitely call your company next time!

Brandon went above and beyond helping me understand the repair that needs to be performed. He was very knowledgeable and professional...to the point where I will be requesting him to perform maintenance and repairs at my home for future needs. He is truly an asset to One Hour....

Responce is pretty good.However problem not solved

Brandon provided exemplary service today! He identified the issue, thoroughly explained what was wrong and had the necessary materials on hand to repair my AC. I will definitely be using One Hour BROS & Brandon for all my future AC needs!

Technician came out super late at night for emergency service within a day and I was very pleased with him. He was knowledgeable, kind, and efficient. Took time to explain what was happening and options available. Definitely worth the $99 for the appointment. Found them on Home Advisor.

Thank you one hour conditioning and thank you Brandon Temples for a wonderful job well done