Big brand does it all for my family. I went in today got a service, Fernando was my service writer he did an exceptional job. Great interaction great service. Even though there was a very angry older lady that was mad that something was wrong with her vehicle (prior to the visit) he handled it with care and didnt let it get to him enough to show me respect right after being disrespected by her. With all that I am now a lifetime customer for oil changes and everything that they can do. Thank you big brand tire team and thank you Fernando for amazing service in the car industry.

The price was what I expected and they got me in and out really quickly and I had a lot of work done (wiper blades changed, tires rotated, front rotors restored, back rotors replaced, and an oil change in 2 1/2 hours on a busy Sat morning without an appointment). They also had a special on their credit card which was 6 months same as cash! I will definitely go back!

Had my truck worked by themPlugs and line replacedlater the yellow light comes on again They cant fix it. Cost $ 500.00. Because they couldnt fix the problem. Had no machines to work on my the yellow light. They said. And sent me some were else. Later I found out that they placed the wrong plugs and lines. With what I spent total because it couldnt be. Fixed$1800.00 or more when it was finally fixed. The last machanic charged $250.00 to replace. Plugs, lines this is with the total. he fixed it runs good and no yellow light. Thanks to the 3rd mechanic.What happened guys ?

I must say I’m very impressed by the honesty and integrity of the folks at Big Brand Tire. It’s easy to give a great review when everything goes great, but sometimes things don’t always go according to plan. After a flat tire repair job had gone to wrong, leaving me with another flat tire and miles from home, the guys jumped in to action. They hired a tow truck to bring me back to the shop. Rather than trying to fix the flat tire again, they bought me two new front tires as a goodwill gesture and to make things right. I opted to replace the rear two tires so I had a complete matched set. Throughout the entire experience, the guys I dealt with, Shahir and Jackson were completely professional and apologetic about what happened. They went above and beyond to make things right. In the end, I walked away from the experience feeling totally satisfied with the way they handled the situation and that Big Brand Tire treated me right. Will I be back? Absolutely! Will I recommend them? You bet! They did me right, and in business that is a rare thing to find. These guys are honorable, trustworthy and professional. I would recommend them to anyone.

I was here on vacation with my family and having issues with my car. I called all over town looking for help to get it checked out and had no luck! I called this establishment and they got me in quick and were very kind and professional! I would highly recommend this place to everyone! They have awesome customer service! Thanks again Big Brand Tire & Service! You guys are amazing!!

Polite, kind, and efficient! This company completed our work faster than expected and at an amazing price! The staff were focused on their work and customers all seemed at peace and happy. This despite a work board of around 60 jobs to complete that afternoon. This an excellent shop!

The shop is busy and they do clean work. Even if they stay late, they get it done right. They do lifts, brakes, and tires. Good people. Clean shop,

My favorite place to bring my car for service and tires! Everyone that works there is so nice, helpful and honest!

Super helpful! we were in and out in less than 15 min. All the guys were super nice and answered all our questions! Bryce was amazing and helped so much!! thank you to everyone working there today :)

I always get work done on my car at this store in my neighboring town. They do great work. The employees are very helpful and professional. They are very efficient at their jobs and being responsible about their pricing. They also offer a wide range of services. They get busy, but try to get you out as fast as they can to not waste time.

Excellent service, professional atmosphere.Had an oil change & tire rotation. Quick service, Jackson was very professional & knowledgeable.Highly recommend, will be back.

I go to this Big Brand for everything! They are so nice and patient. If everyone in business were like these guys, our world would be a happier place. I just cant say that enough.The rates are amazing also. They are easily a couple hundred less than anyone for all the services I have had done.I love Big Brand!

Took my car in as tire had a nail. Had to sit and wait for two hours to get it fixed so I watched all the action and let me tell you, those guys all work so hard and so fast. I was truly impressed by their hard work and friendliness. Definitely recommend this business.

Always good, timely reliable service; helped me out in a jam when I unexpectantly had a flat. I always go here for tires & oil changes.

Once I started.coming to Big Brand a few years ago I have not used another tire store since. Always great service and a great knowledgeable staff. Prices are reasonable and they will not try to sell a service you don’t need. They repaired my punctured tire at no cost today and did not try to sell me new tires when I asked if they would have recommended that.

Hard working, honest staff that has treated me very well. And that means a lot. They are a busy team so that says a lot. People appreciate them including me. I have been coming here for 2 years and there work is always top notch.

Excellent! fast, professional, friendly service.I went in for a tire patch which they completed quickly and at no charge. After a quote for new tires, I made an appt. Best prices I have found. Very grateful to have found Big Brand Tires!

These guys run a pretty legit operation. No b.s. sales, I know what my vehicle needs, they remain honest and friendly. They can get pretty swamped at times but still get me in and out for the most part within a reasonable amount of time while still providing quality services which is why I keep coming back.

Awesome place, had the tires I was looking for at a reasonable price. The staff was extremely helpful. I will buy from them again.

There was a bit of a discrepancy with the previous quoted price. I understand mistakes / miscommunication happens . I still give them theHighest possible score. Because the gentleman searched and then tracked down the person whom gave us the quote once he located him. And found out the issues he cleared it apologized and gave it to us with such profesionalism I’m soglad to be able to point out a Negative turned into an outstanding positive by your two employees !Terry Pearson

Easy to make appointment, comfortable waiting area. Quick and wonderful service

This is my go to spot for tires. I highly recommend them. Their customer service and their work is always consistent. Cole was really helpful and professional. Thanks guys!

Absolute first-class service. The manager, Jackson, went out of his way to resolve the issue. We had a flat tire on our way to Los Angeles. He had it fixed, and then we found out there was another leak at the shoulder of the tire which couldn’t be fixed. He called a tire shop in saint Luis Obispo and made an appointment for us to get the tire replaced. We greatly appreciated his thoughtfulness and professionalism. They were absolutely wonderful.

They fixed my tire for free. Its been a tough year, thanks for supporting and providing free support. Will definitely come back and purchase tires and get my oil changed with you all.

I got in my car after getting ice for a road trip and noticed a flat tire warning. Pulled into Big Brand on a Saturday at 4:30pm; although they were visibly extremely busy, they assured me they could take care of me. Indeed they did and we are on our way. So thankful.

I bought wheels and tires for my Volvo and everything went perfect. The price was fair and they had it done very quickly. Great team.

Excellent reliable service on a flat repair. No charge and I didn’t even buy the tire from them. They have a new customer for life. They probably now wish I was younger. :)

Excellent service and professionalism by Fernando at the front desk! Highly recommend!

Tire mishap while traveling. Cole was amazing and went above and beyond to get us back on the road again. Would highly recommend!

I greatly appreciate all the information in detail about my car, the mechanics were very open and honest, helpful beyond my expectations...I own a high performance BMW I was impressed with the expertise and knowledge they shared with me...Thank you so very much I will refer and highly recommend Big Brand Tire to friends and family..

These guys are always so helpful. They always provide excellent courteous service. Ive been coming here for years and will continue to do so. Very recommended.

Awesome experience!Friendly & knowledgeable staff! Come here for your vehicle/ tire needs!

All the staff and service manager really helpful and made sure my car was fixed correctly! I love going there because I feel I can trust the mechanics.

NEVER Again!!! I asked for repair estimate for a leaking pinon seal from the drive shaft into the differential / rear axel. After receiving the estimate, I scheduled an appointment two days out. I then took my truck in as scheduled.Later that afternoon I went in to pick my truck and to my utter disappointment, it had not been repaired.The counter person said that the rear axle was not leaking but the front seal was leaking and I replied yes, I believe that was what the estimate was for, thats why I brought it in.The bewilder person behind the counter said there must have been a misunderstanding and apologized and said they dont have the tools for that type of repair.What a absolute waste of valuable time and needed repair very unprofessional I cannot in all good conscience recommend Big Brand Tires, and will not frequent Big Brand Tire again for any type of business.

Seriously they are lifesavers! Open on SUNDAY! Fast service. Would totally go back and would comfortably have my mom or grandma go there. They aren’t going to upsell you stuff you don’t need.

I took my truck into big brand tires and service on Thursday June 3rd. And explained my break lights didnt work however, the staff were very arrogant and made me feel like I didnt know what I was talking about. It took them over 24 hours to find the diagnostic which is insane. After they found the diagnostic they rewired some things and still didnt fix the issue. I was charged 142 dollars for something they didnt fix.In addition while they rewired the car they messed up the (headlights, high beams, parking lights and others) none of those work after I got it back from them.I will most definitely never return to ANY big brand tires store.

The dealership I took it to in Phoenix missed the brake pads being totally gone. Big Brand took care of business quickly while I was at the beach. Thxs

Good honest place chenge my reiting to a 5 stars .

I brought in a custom 56 Ford truck with lots of instructions on how I wanted my tires mounted on my new wheels and what care should be taken to complete the job. Fernandez and Johnson made sure every thing was taken care of to my expectations. I would recommend them and I will continue to do business with them.

Very professional and willing to go the extra mile for a customer. I already recommended to two of my friends.

Amazing mechanics Cole is the best, great customer service and affordable prices. I can trust them with my family vehicle and thats what matters most. Ill continue to go there for all my vehicle service needs. They are so much more then just tires.

Will be taking my car here for all my needs. These guys know what theyre doing.

Big brand is awesome, courteous and quick. I feel bad going in for the free tire repair so I always remember to bring a tip for the guy.

These guys are great!! Went there for a flat tire that we got while on vacation & they fixed it so fast. They found 2 nails & fixed it on the spot & didn’t try to upsell or tell me I needed a new tire. Appreciate honest, nice people & the best part is they do free flat tire service. Please tip them though for their hard work! Thanks again!!

I have a manual transmission, guy said he know how to drive it. By the time he pulled into the bay the smoke from the clutch was poring out. The cab smelled like burnt clutch for the 3 hour drive I had to take that night. Other than that service wasnt bad. Just dont trust them if you have a stick.

Quick tire change, 4 new, 30 minutes sooner than they said.

We take all our cars here. They have excellent service and they are all so helpful and efficient.

I give this place a high rating for customer service, friendly, and knowledgeable. There was a small wait for my car because they were so busy but I believe it is because they’re so good at what they do. I got two new tires and an alignment for under $300 tires are guaranteed 45,000 miles. Shahir helped to order my tires, it took half a day, and Fernando finalized the bill. All around great service/experience. I highly recommend!

Mixed feelings here; not yet do I have any reason to believe that the work is anything short of the highest quality, and the workers of the utmost integrity. My visit today, however, did raise some questions. I very much understand that these guys have a hell of a lot of work to and that a customer watching, asking, demanding, or in any distracting is severely unhelpful. I only I wish, and do not think it unreasonable, that the times given and word they say are mint and practical. After specifically and respectfully informing and asking for a vague estimate to determine whether or not to go run an errand and return, after this time was me returning once already, 30 minutes (spoken confidentially) turned into over an hour, and thus made my decision to stay and wait; a costly one.As I said though at the beginning; great work!

Bryce, Cole over helpfulness with flat tire as well as removing the special lug nut wheel locks.

Went for oil change and they added tire rotation and balance. Very nice place,will go back. Didnt take t em long at all!

Great service with an honest appraisal of what is going on. These guys worked me in when I had an emergency and took care of the problem. I highly recommend them!

As always, they were busy and yet they got me right in (I had an appointment). Place is clean and efficient.

I got a nail in my tire did not know it I went to the right place and they fixed it and then gave me a tire quote wonderful guys

I was told at the dealership that they couldn’t fix my tire! My daughter told me about Big Brand tires in Arroyo Grande and how they fixed her “unfixable” tire! Sure enough, Big Brand saved the day! They are all so friendly and helpful!!!! I would highly recommend them for quality service! Thank you Big Brand!!!

Fixed my tire and it was free 😀. I drove a bit and its fine 😌. I will definitely be buying new tires there.

The gang at Big Brand were great- helpful, cheerful- walked me through options for tired and valves for my RV. I appreciate all their help in keeping me safe on the road!

Great service, kind staff. they were busy, but fixed the damaged tire.

Was able to get in same day for a tire rotation and repair of a trailer tire, both of which they did quickly and free of charge. Can’t get better than that!

Very HELPFUL will share with family and friends. Going to apply for still need Alignment and Brakes. Thank You.

My experience was great! The service was fast and thorough and friendly. I will definitely be back because I know I can count on dependable service. Thanks guys!

Big Brand Tire was clearly swamped when I stopped in with a flat tire I needed repaired and then put back on the car in place of the spare. They were very friendly and accommodating. The work was done at no charge with professionalism and competence. I strongly recommend Big Brand and won’t hesitate to use them for all of my future tire needs.

We have been using Big Brand tires in Arroyo Grande for several years. The staff are what keeps us coming back. The current store manager and the previous manager have been unfailingly courteous and have done all they can to make our experience with Big Brand pleasant and beneficial. In the instances I have had problems with a job, they have worked with me to find a satisfying outcome. The store is extremely busy and the wait times can be long for service, but that can be added to the plus column since a lot of people in the region trust Big Brand and want work done by them. I have had glitches in the service we have received. One time I asked about checking the torque on the hub nut on my 4wd vehicle. When the service was completed I was informed by the front desk and the technician that they could not access the hub nut since I had automatic hubs when, in fact, I have manual hubs and the hub nut was in plain view if the tire had been removed. Not sure what happened there, but the company compensated us with a gift card. Twice after buying tires I had to go back and have them rebalanced since I was getting heavy vibration while driving. Finally, some of the service charges seem high, like oil changes. On balance, I feel more confident bringing my cars to one place for routine service and tires than using multiple businesses. I am confident that I am getting good service at Big Brand and I will continue using them.

Staff is friendly. They were a bit behind but made sure to give me updated status on my vehicle

These guys work hard and as quick as they can!

Friendly, professional staff. Would definitely recommend.

Only place I go, friendly down to earth folks. Be back in 5k miles for rotation. Thanks guys!

I love this place. The people are so amazing which makes it that much better.

I received prompt knowledgeable service!!! The team there was very professional friendly and fast!

Quick. Fair. Super nice. Exceeded expectations with customer service and efficiency.

The service is the best, but then they top it off with great prices and great products.

Excellent. I love this place they always take good care of me

I just moved to the South County area. The boys at Big Brand on East Grand rock. Thank you so much.

Always friendly & they are honest @ what you need or dont need & I really appreciate that!!! ☺️👍

They are great we were 2 hours from home and they were very busy and still fixed our flat tire, they also have affordable prices!!!

I woke up to a completely flat tire. I had AAA fill it and made an appointment with Big Brand while waiting for AAA. Dropped it off and picked up my car about an hour later, no cost to me!Friendly and efficient!

If you can find an honest auto mechanic never let them go. I have used this location for a few years. Competitive prices and timely work.

My husband and I stopped here at Big Brand Tire & Service to get what we thought the tires aired up because our tire signal light came on. However, we noticed there was a screw in the back driver side tire which made the side wall have a bubble. Dale took it upon himself to exchange out our tire for a new and get us back on the road home to Bakersfield even though the employees were out to lunch. Dale was able to get us in and out so quickly! His customer service is unbelievable and greatly appreciated!

Superior service, Theyll get things done right, and they have your best interest at heart as well. Im extremely grateful, and im so happy I chose Big Brand here in Arroyo Grande.

Love everything about this place. Fernando and Jackson really give a big chain store the small town garage feel both with phenomenal customer service and legitimate care when it comes to your rig. The techs are outstanding and knowledgeable and have helped me out numerous times. Absolutely top notch.

Very honest and hardworking staff. I highly appreciate it!

The guys at big brand are great they always find time to get me in their busy schedule fast friendly and quality service I recommend them to everyone with automotive needs thanks again guys!

Cole was extremely helpful in finding the right tire to get me home safely! Great customer service!!

Free tire repair ! Thank you guys youre awesome !

I caaled Monday morning for are placement tire. The located the tire and gave me an appointment for the following day. Tire was placed. Easy and great service. Thank you, BB Tire.

Wanted a simple front end alignment after a complete front end rebuild. Before alignment steering wheel was straight and rode straight. After alignment steering wheel is 3 to 4 inches crooked and truck pulls to the left now. Visually the front right wheel looks crooked (like a lowered car wheel) . A note on invoice stating needs a toe adjustment to straighten wheel. Wheel was already straight, all I wanted was a simple toe adjustment to begin with. What service did I pay for? Shouldnt a front end alignment include the steering wheel be straight? Highly dissatisfied with service, and at $99 for 2wd definitely feel ripped off. I really regret going there, completely ruined my weekend, still upset...

Purchased my tires from Big Brand tires and recently noticed my one tire kept losing air, so I took it in to be looked at and there was a nail in it. They fixed it at no charge to me! How awesome is that!

Quick, fast, easy....not only that but I had my compressor in the back of the van (cuz the tire was flat and had a day before my appointment) that I forgot to cover when I left.....and they did it for me :)Thanks for going above and beyond

Awesome service!! They were really professional, fast and very thorough. I got my transmission serviced, filters changed. I would highly recommend them to anyone I know

EVERYTIME WE TAKE OUR VEHICLES IN WHETHER ITS FOR AN EMERGENCY OR STANDARD UPKEEP ALL ASSOCIATES ARE VERY FRIENDLY AND INFORMATIVE. WE FEEL VERY VALUED AS CUSTOMERS AND TRUST THEM TO DO WHAT THEY SAY

Fair tire pricing, considerate employees, and speedy service

Knowledgeable employees motivated to create an excellently focused and efficient experience for you. I came in having set up an appointment the day prior and got the oil changed in my car plus my tires rotated/ aligned within one hour. During my interaction with their service staff, they all exuded the demeanor of being courteous, prompt, & professional. I will definitely return in the future and I will also highly recommend Big Brand Tire to my friends, family, colleagues & neighbors.🌟🚙🚗👍

Got awesome price on their website for my four new tires, installation, alignment, and oil change. The day of my appointment it was very busy. Shahir got my car checked in fast, was very knowledgeable, and had excellent overall customer service. My car was finished on time as promised. I will only be going to Big Brand Arroyo Grande from now on.

Just made my third visit to Big Brands Arroyo Grande location in the last year or so. This time it was for a wheel alignment. I was able to make an appointment yesterday to get my car in this morning. Every person I interacted with, from the phone call to Fernando at the front desk, was polite, professional, and quick to get things moving and get my car on its way. I mentioned that I didnt need the car right away, since I had errands to run during the day, but they still got to work on it quickly and had it ready for pickup before noon.Another thing worth noting is that they are taking COVID-19 precautions very seriously. All of the technicians were wearing masks, the line to wait for an attendant is marked every 6ft and there are multiple hand sanitizers. I also saw one technician arriving in to work in the morning and saw his supervisor/co-worker check his temperature prior to him starting his shift. It was pleasing to see that they are following all of the necessary guidelines to keep their customers and employees safe and healthy.All in all, this is another example of the 5-star service that I have come to expect from this branch of Big Brand - Arroyo Grande.

I’ve been here consistently over the last 3 years & absolutely love the speed, the service, and the price.I highly recommend them for their high quality car service with high quality customer service.

It was very convient. Easy drop off and pickup. Good discount too

Fast, friendly, and professional! Thank you guys!

Excellent customer service and excellent work!

This place is a quality place with a nice team .Thank you..

Great service been good for yrs