We purchased a newly constructed townhouse from Concept 8 back in November. Overall things were fine, but there were some things that definitely needed to be fixed. Our newly installed bathtub was stained yellow from the get-go, the built in bench wasn’t installed properly and is hanging off the wall on one side, evidence of a leak/mold in the master bathroom, our flooring has bumps and inconsistencies all across the first floor, and several other minor issues. We reached out MONTHS ago via email asking to address some of these concerns under our one year warranty; no response. Reached out again via email; no response. Called a few weeks later and were told the email address (provided to us during move in) was not in use and that they were working through a backlog of requests from COVID-19 but would be in contact soon. Flash forward many months and unreturned emails later we still have no idea if or when any of these issues will be fixed. The customer service demonstrated by Concept 8 is LAUGHABLE. Absolutely would not recommend working with this company or purchasing a home that has been built by them.

We just completed building a house with Concept 8 and the experience was great. Even through disruptions related to Covid, the entire team was a pleasure to work with. They are very responsive, communicate well, and above all, do incredible work. Could not be happier, and would absolutely use them again.

Concept 8 built a house on the lot next to me. They were very professional and accommodating. Warren (the PM) was always on top of things and when my car got sprayed with some of the house paint they took care of it quickly. Thank you guys!

These builders built a new home for my neighbor. Concept 8 damaged my property. The team placed the construction fence on my property. The crew took down part of my fence and removed trees without my authorization. Built a side path on my land and tried to cover it up with their surveyor. They also did not permit side stoop and retaining wall during construction. Dont hire these guys they are unprofessional. You dont want to upset your neighbors by hiring them.

Shawn Donovan came to my house for an estimate on extending my kitchen. I told him exactly what I was looking to do, he took some measurements and pictures and stated will have an estimate for me in one week. A week has passed and no call and no email. I reached out and he stated will have an estimate that night or next morning. Two days pass and nothing. Ive reached out a couple of times but was told he would call me back... Either not in office or in a meeting. A month has now passed and still nothing. I wouldnt recommend him as he is unreliable and unprofessional.

We have been working with Shawn Donovan and the team at Concept 8 on a major home renovation for last several months. They are responsive, organized, courteous, and creative. We bought a tired, outdated 1960s ranch and they transformed it into a home that has exceeded my expectations. Renovations can be stressful but Concept 8 worked with us to come up with creative design solutions and choices that worked with our budget. The entire experience has been positive and I would highly recommend them!

We can’t say enough good things about this contractor. They did a beautiful renovation of our home and were extremely professional. Stayed within budget and timeframe. Communication was excellent throughout the entire project.

Not good!!!