I do not recommend this company. Service technician told me that coils are on their last leg and would need to be replaced at a cost of $3,000. And if I was going to spend that much, I should just get a whole new unit because it was on its way out as well. When I asked for a quote on a new unit, I was given estimate of $10,000 to $30,00. I felt that was rather excessive, soI decided to get a second opinion from an independent contractor. This gentleman told me that he found nothing wrong with the coils, and nothing wrong with my unit that is only 7 years old. And IF the coils should need replacement, he would do it for $1,800. And a whole new unit is not needed.Be mindful of these bigger companies. They have huge overhead costs, and try to pass it along to the consumerby pushing new units with a big price tag.I felt they were trying to take advantage of me. Thankfully I didnt fall for it.

I would NOT recommend 72 Degrees to anyone. Their customer service and professionalism were incredibly disappointing.In May 2021, my third floor unit broke. They recommended replacement, which I trusted as their customer. It was completed the same week, which was great. However, their Accounting team took over a month to deposit my check. I called several times and got the same story that their check processing software was being updated, and that my check would be deposited in a couple days. Over a month into that repetitive experience, it wasnt until I told them that I was going to stop payment on the check that they let me pay via credit card without an upcharge. It was incredibly frustrating. 72 Degrees made no attempt to problem solve with me so that I could put the project behind me.In July 2021, my second floor unit broke. Again, they recommended replacement. I asked about repair options and I chose that route because they said it would be fixed by the following week, which was perfect because I was taking my family on vacation then. The repair didnt happen while we were gone. It wasnt until 3 weeks later that the parts came in and they fixed our unit. I completely understand that they cant do anything until they receive the parts, but they set my expectations at a 1 week turnaround. Meanwhile, my family of 5 was unable to sleep in their beds for 5 weeks during the hottest time of year. To make things worse, I ran into the same check processing issue with their Accounting team again. I called several time, I was told I would be called back, but I was never called. It took 72 Degrees 5 weeks to process my check. It was incredibly unreasonable and managed unprofessionally.

Responded quickly to an emergency - came out the next morning and repaired within 30 minutes. The service professional (Alan V.) was friendly, knowledgeable, and made sure the unit was working well before leaving. We had never done business with 72 Degrees before, but we are now on their maintenance plan and will be using them for all future services!

Great service! The technician was wonderful and didnt try to over-sell.

Justin did a great job in quickly identifying the issue and how to fix. He went the extra mile in my opinion to make sure everything was working properly and explaining all the issues to me clearly. I have used this company twice, and both techs have been great.

Timely and competent service from technician, Ed.Flat rate pricing isnt my favorite as price paid should directly reflect work performed - parts+labor, not Level 3 repair.Ill use as my second choice as first choice charges based on specific work performed.

Edward was extremely professional and knowledgeable on the system and the operation. He gave me a sense of reprieve in taking the time to explain what each HVAC component does. Too awesome!

Alan was extremely professional and competent. He found the problem and also brought to our attention another major issue. He also took the time to explain everything thoroughly including pictures. Highly recommend.

Allen the service man was nice. and talked to me in detail, what he did and what additional things I should add.

Alan V is a true professional in his career field. He explains in detail what condition the HVAC and AC unit presently is in and makes honest recommendations on what needs to be done to keep it running smoothly and effectively. Thank you for the outstanding work you do.

Alan V. was professional, friendly and very knowledgeable about the systems he services. I was told earlier by another service man that my mini split upstairs was only AC. Alan took the time to go upstairs and check out the unit and make sure that there is cooling and heating. Im thrilled!

How to get a negative review for $0?Yes, its absolutely true.Just send a spam letter in an unmarked envelope and you get for free.Enjoy!

Alan Landeros Vargas did service on our air condition and did a awesome job.

Alan was our service tech and he resolved our issue within 30 mins of being on-site (diagnosed within 5 minutes). Ran into a snafoo with billing situation but it was resolved same day and my commitment still remains with their company for the remainder of the year.

Do not recommend! They will ALWAYS upsell services and make promises that are not valid. Installed a new HVAC system and told us there would be a rebate, which was not true. They moved everything around in the attic and left a huge mess of the items we had, plus I am still finding trash in the attic from their install. Recently was the last straw, they “sold” us air scrubber units and when they didn’t work we were told they were “shot” and would cost $480 each to repair. Asked for a quote, in writing four times, via phone and email, and still do not have the written quote. Repaired myself for under $130 each. There are more honest companies - choose one of those.

Fantastic Service!! Thorough explanations. Professional!

Just moved to Apex, and I had an issue with my AC. Justin came out and fixed... even called me to see if I was available 3 hours earlier than our window (very much appreciated on a hot day!). I also added a service contract with the team. Very helpful, friendly, and respectful. Thanks Justin for getting us cool again!

I used to LOVE this company and got my in-laws to switch to them as well. Ever since they changed management the service has gone way down! Prices for parts/repairs are higher then everyone else, they are NOT responsive and today I was given a price for repair/service that was almost $300 less then their quote, they came out the same day and my house is cooling off as we speak. I have switched and will never use this company or refer anyone ever again.

Justin is great! Came early, provided constant communication and knowledgeable about our systems. Will ask for him every time!

Alan was skilled, knowledgeable and courteous.

This place is a sham. Very dishonest. They want to sell you a new unit. Two different techs, two different diagnoses (still no heat) and when I got a third opinion it was 1/200 of the cost and I didn’t need a new unit. I have heat. Go with air experts. Service call way cheaper too!

I would like to let you know what an excellent serviceman and representative Alan L Vargas is for 72° Heating & Air. Alancame out today, 04/24, to perform our spring/winter maintenance checkup on our gas pack. He is quick, efficient, through, and knowledgeable about his systems and especially ours. He quickly answered questions, preformed his job, with smile and pleasant attitude. He worked with me very honestly and completely. Ala is a great employee for 72° s. We hope to see him in the fall.

We had our outside heat pump serviced last month because the fan was not spinning up. The service call was $89, which I am completely ok with. We have an old unit and were expecting the worst.Then they replaced the capacitor in the outside unit. This capacitor is $25 on Amazon, and takes about 10 minutes in total to replace. Ive done this before, but since you cant buy AC parts in this state, youre stuck with doing business with people who are ok with extreme upcharges.We were charged $516 in total. (Initial visit, Part/Replacement and Taxes)I will always pay for good service, however a $395 charge for the 10 minute job of replacing a $25 part is highway robbery. I will NOT be using them again..

Associate was thorough, efficient, fast and courteous.

Ive been calling and leaving messages on the emergency line all weekend without response. Its one of the coldest weekends of the year and one of the rentals I manage - the unit completely froze up. Dont advertise that you offer Emergency services if in fact you plan to not respond at all. Just wanted to warn other customers.

Alan is a Rockstar.....install complete and blowing heat in 4 hours. . ..amazing!

Company installed and services my last two systems. All employees have demonstrated knowledge and professionalism. They even given me information on credits available from my power company without me asking. Great company and will continue to use them/

Justin was very professional and friendly. I appreciate he was timely to the appointment time, and called ahead to let me know he was on the way. I have a problem with moisture in the crawl space, Justin was very knowledgeable about what needs to be done and how 72 ‘O can provide the service. I appreciate he was not pushy and I feel confident in his assessment of the situation.

I was very pleased with the service from Edward, with 72 Degrees. He was very knowledgeable and informative, fully explaining the issues with my heat pump. Ive used 72 Degrees for several years now, and I have always been satisfied by their excellent service and very knowledgeable, professional, and friendly staff. Ive been a homeowner for more than 30 years, so Ive encountered many different HVAC companies. 72 Degrees is by far the best. I highly recommend them!

Justin with 72 Degrees is GREAT! Always FAST Reliable service and the get the job done right without trying upsell you anyting. They give fair honest evaluations of what you need and they fix it right for you!

Justin took the time to understand the problem with my A/C and got the house cooling again. Further, he explained how well work together moving forward to solve the root cause, but in the interim he also gave me a workaround to solve the issue if it comes up again. He was friendly, courteous, and just a great guy to work with. I definitely recommend the team at 72 Degrees.

I am shocked at the rating indicated on the website of 72 Degrees. I have found my experiences to be in the range of OK to awful. The company’s internal communication Is terrible. It is challenging to get one part of the company to talk to the other. The people handling the phones are mostly incapable. A recent example of poor communication - an appointment time was not honored. After receiving a text with the appointment time the day before, the technician arrived 40 minutes early. That might normally be viewed as a good thing but not in this case. The time was set by me very intentionally and coming 40 minutes early was not going to work. When I asked about the early arrival the technician said he didn’t know about the appointment time and was just told he had an appointment at my home. I could go on and on about this company, including my experiences and those of my friends, but I won’t. The phrase “Buyer beware” comes to mind!

Justin Andrews came to my residence to perform A/C repair on 8/14/19.He was prompt and courteous. He explained my options very clearly.He was knowledgeable, and patient while I weighed my options.Justin made the whole experience better than most could have.He is exactly the type of person you hope comes when you need any type of home service.It was a pleasure working with him.

Greg was wonderful. Talked me through everything. Was very professional and on time.

On time, friendly, knowledgeable and respectful of safety guidelines in light of the pandemic. Excellent service!

This review is from a very satisfied customer. The entire crew from 72 degree Heating and air were true professionals. Edward who got the process going was very sincere and answered all my questions to the actual installers Parrish and Jeff. The installers were a finely tuned machine. I could tell they have worked together for awhile. They completed the entire install in 6 hours. All the old unit taken out and the new one put in and running. They answered all my questions and explained everything to my satisfaction. I could tell they enjoy their job and are very good at it. I highly recommend to everyone these are the folks I would want to handle my AC and Heating needs. Thank You guys for a job well done.

From beginning to end. Outstanding service. Yvonne was so great. She listened and sympathized. She kept me on the phone until she confirmed a time for today. She was so nice to talk to.Edward was just as awesome as all the reviews said he was. I just assumed that the tech wouldnt be here on time and boy was I wrong. I was 15 minutes late getting home but he started without me and had the problem figured out before I even got here.I could not have asked for anything more. They are stuck with me forever now.Thanks Yvonne and Edward.

Emmanuel was ontime and made sure to offer clean air options during this unexpected time. He was thorough and informed me of how my system was operating having just been installed 1 year ago.

There technician was competent and knowledgeable about our system. He made a thorough professional assessment of the unit and explained what he was doing. It is beneficial to have the same technician for repeat service. Well done.

Ive used them for 6 years and they have always been wonderful. On time, respectful and works fast. They were there quickly when my AC went out in summer. I can rely on them.

Highly recommend Manny with 72 degrees. He was super helpful, professional and a great value!

Emmanuel was both professional and courteous. He displayed both knowledge and wisdom of his trade. Plus. Y toddlers didnt distract him at all. Thank you sir God bless you. 5 star service!

Emanuel Mercado did a great job on my Fall tune up. He explained everything he did and let me know about repairs that were most likely hoing to be needed soon. He wasnt pushy like a salesman, just very informative and quick.

My A/C was having trouble keeping up in the heat, I called 72 Degrees and they came out within 2 hours. The repairman (Manny) was both professional and courteous, and knew what he was doing. He had me back up and running as expected within an hour. Will definitely have them do any future work.

I want to say thank you to Allen for working so hard on my install last July and also to Cody for following up to make sure everything was perfect. It’s rare to find someone so dedicated to customer service and perfection. Cody went above and beyond to make sure we were satisfied with our experience. I would highly recommend 72 degrees!

Manny was most professional and accommodating. I had an emergency that delayed me from being home for the appointment. He kindly waited a few minutes until I arrived late; therefore I did not have to reschedule. He also helped me update billing for the maintenance plan.

Edward did a great job. He was very thorough and explained all his findings. He exhibited very good customer service, very polite and respectful. Good technician.

We hired 72 Degrees after another company in the area failed to returns calls to schedule an appointment. I am so grateful for this. Edward, our technician was great, he fixed the air conditioner on the first visit for a 1/4 of the price quoted by the competitor. The whole visit, including fixing the unit was only about 30 minutes (shorter than the diagnostic visit of the competitor). Thank you Edward and 72 Degrees!

Alan V. Performed my semiannual maintenance today and did a great job. He was professional, responsive and knew his job. I am very happy with the service and 72 Degrees in general. Highly recommend them. GET THE MAINTENANCE SERVICE PLAN.

These guys were great. I called them because a buddy recommended their work. They were quick to respond to my initial call asking for information, and each of the guys doing the work was very professional and courteous. The day of the installation was incredibly hot. Despite this, they worked a very long day to make sure my new AC unit was operating before they left. Tim was great about answering all of my questions. I highly recommend 72 Degrees.

Excellent service.Im a longtime customer and I trust this company. Bought my system and service plan from them many years ago. Never had a bad experience. Justin was on time, friendly and knowledgeable. Great experience as always.

I had my reservations about a commercial company- but I was impressed on many levels with Emmanuel. He was courteous, professional and very knowledgeable. Generally I do not leave reviews, but this experience was worthy of leaving one.

I just received an unsolicited phone call on my personal cell phone - one I use for family and friends only. The representative for 72 Degrees indicated she was contacting me for my annual HVAC service. When I asked how she got my number - she hadnt a clue- said she was given a list of names & numbers to call. I asked for the owners name Randy Sampson & to speak with him &, of course hes not available. Left my name & cell number= since thats the number THEY CALLED ME - and asked he return my call. Ill update this post IF I hear from the owner.

Update: I received a call from the Service Manager after he looked into my situation and he was very willing to come to a reasonable solution to the matter. I really do appreciate when a company is willing to admit being wrong and then go above and beyond to rectify the matter. For this I am changing my star rating, and will likely give them another chance with the maintenance of my HVACs.For reference: I expected to pay for a $40 visit but received a $311 charge on my card. I was told they would diagnose it and call me to get permission to perform the work, yet they performed work on my unit without my or my property manager’s permission. And when asked what name gave the permission, they have no answer. The manager said she would call me back after she spoke with the technician. I called the following week and she still had no answer. It has been a month, still with no answer. I was also told that they could go out and remove the part to give me my refund. Really?!? It’s my fault that the technician didn’t get proper permission?A good note, the people on the phone are VERY nice and not disrespectful in any way throughout this whole mess.

Justin the tech. was so friendly and pleasant to talk to and he also got us a Great deal to replace our whole unit and we were very happy that we were able to get financing for most of the unit. But I am glad that I called 72 degrees. When they install it I will have more to say but I think that they will very professional about all of the work that they will do.Sal M.

The workers were all very kind and considerate. They were also very good about cleaning up thoroughly after the job! I recommend this company. The original sales person, Jonathan, got our vote from the start with his professionalism and knowledge.

Edward is an excellent technician. He arrived on time, went right to work cleaning and tuning my HVAC. My husband was very impressed by Edwards knowledge, professionalism, and dedication to the task at hand. Very pleasant young man to work with., 72 Degrees has a great employee.

Repair was diagnosed and fixed as quickly as could be expected. All contacts were very responsive and professional.

Over the years at our homes and rental property I have interacted with quite a few HVAC techs. Manny with 72 Degrees ranks right up there with the best of them. I found him to be very knowledgeable, personable, a good communicator, and effective. He also followed up very quickly when a question came up the next day.

Even though I have never been a customer of theirs, I get a phone call every spring and fall asking me to make an appointment to maintain my HVAC. I have asked them at least 3 times to stop calling me, and every time I am told, Its just a courtesy call. If you are lonely and want lots of phone calls, these folks are for you!

The service was great could not ask for any thing better thank you

Alan Vargas was here to find out what was wrong with my unit and he was able to identify my problem and told me what needed to be done. He was on time and very professional and polite to me.

It has been over one year since I selected 72 degrees to install new A/C and heat pump units with outstanding results. Not only was their price the best so was the equipment they installed. I have had absolutely no problems with the equipment and the installation went smoothly. Great job guys!

I highly recommend 72 Degrees and their technician Manny. I called because I was having issues with my HVAC unit and they were able to send him out later that day. Manny was able to identify and fix the issue within 30 minutes.

I greatly appreciate Edwards tenacity! He persevered and solved my gas furnace heating problem. Im greatful for his technical and professional proficiency. After the very difficult issue was resolved, I chose to enter an annual service agreement as long as Edward was going to be my tech! Thanks for your tenacicy and professionalism, Edward!!!

Friendly and efficient. Clear communication from the company prior to service call.

Use 72 Degrees service for 3 years. No problem so far. Recommended.

Ive been using these folks for several years now. They have done everything from service my old units to replacing both with new ones and all of the maintenance in between. 2-3 years has gone by since the install of my new heat pump and during one of their service check-ups today they found that the capacitor was not performing at its peak level. Theyre a stand-up company and stood by their customer to get this fix completed quickly. Thanks to Nikki managing everything. I would recommend this company.

Edward has been here a couple of times and he and the others have always been friendly and courteous. I would recommend this company to all!!Thanks,Linda Lloyd

Stay clear of this company!!! They cut corners on the design of my HVAC system. I completely replaced duct work furnace and a.c. unit. The person who designed system decided the old boots didnt need replaced. I the customer trusted the designer of system and went forward. Now I have mold all through my house and so its my fault. The other issue I have is this was addressed last summer 3 months after install and they co me out and say nothing is wrong and overlook issue. Im the blame and they offer 10% discount to what should have been done square 1. Watch out for this company at all costs because customer satisfaction is not in their DNA or stand behind entire experience. I am not unreasonable, but 10% off their working for free. Definitely lost our neighborhood for work and hopefully more. Biggest mistake Ive made thus far!!

Alan arrived on time, inspected both units and provided service options for consideration. He was prompt, courteous and explained what he found in laymans terms as well as provided photos as part of his explanation. 71 Degrees provides a good service at fair pricing.

Mannie is professional, knowledgeable and friendly. Love when he is doing the work, we know it will be done correctly .

Justin did great work, put up with my unrelenting questions, and showed great professionalism handing todays health climate.

72 degrees has been such a great company to work with. They work WITH us, not for themselves. We are so happy we continue to do business with them. Thank you for your professionalism, timeliness, and very skilled technicians.

Had my home HVAC checked out to make sure it was running correctly. Manny was an excellent employee. Punctual and professional. I will absolutely use 72 Degrees again.

Called on a Thursday and received service the next day! Quick response, friendly & competent technician. If you want exceptional service for your heating and A/C needs, I highly recommend 72 Degrees!

Manny answered all my questions and was great to work with.

72 Degrees did a great job installing our new energy efficient system. The HERS system has already saved us money and the new duct work and overall system is just doing such a better job heating and cooling the house. The 72 Degrees team was so professional, on time and tidy - which meant a lot as I was traveling for work and my wife felt very happy with the team and process. Would definitely recommend.

I am extremely satisfied with the service call performed by William Smith. He immediately diagnosed the problem of no cool air circulating to our 2nd and 3rd floor and quickly and efficiently cleaned the units. I highly recommend Mr. Smith as an experienced and friendly professional. Thanks again for your awesome work!Mark Atkins

I have installed the Solar Heating and Air System and I am amazed at the comfort, efficiency and energy savings!Their thoughtful and informative approach along with their attention to detail made the entire process very easy.My experience with 72* Heating and Air Conditioning has me convinced they are a top flight company that really strives to provide best of class service while delivery the most value possible to their customers!Is there a sixth star option? They deserve it!

Courteous, efficient and knowledgeable. Edward provided options for repair/replacement and answered questions honestly and openly so that I could make an informed decision. Thank you!!!

Manny was great to work with today! Very helpful, explained options to me, flexible and able to fix the problems with our unit quickly. Super happy with our service with Manny!

Edward is always prompt and courteous. He always explains any issues and lets us know how our system is running. I highly recommend 72 Degrees

William came to my home recently to tune up my unit. He was INCREDIBLE. Very nice, knowledgeable, and prompt! He very kindly explained how everything worked to me, and offered some advice on what I should do in the future. His expertise is top notch!

Edward has 10 years of experience & his knowledge & technical ability reflect great credit upon himself & his organization.He is a no nonsense straight forward Tech & my service experience was excellent.Any company would be lucky to have his talent. A man who can do the job, will do the job & has a likeable personality to fit in.5 Stars

Emmanuel did an excellent service on my gas furnace. He was very thorough and explained to me everything that he did. He was very professional and very knowledgeable. I hope that I get him for every semi-annual service on my HVAC. Best of all, he is a Marine Corps veteran.

This company charged me several thousand dollars for something their ‘warranty’ was supposed to cover. The AC unit they sold me breaks constantly, and they claim no responsibility since I own it now. Insanely unprofessional, take forever to get people on site to repair, and overcharge to a point of it being completely insane.

We interviewed with 3 companies and by far Eddie and his team out weighed the others. Instead of just looking to do a quick change out of units. They made several changes to the original installation as a whole and explained how the changes would benefit us. I could write a really long review explaining all the benefits and the differences I found between these three heating and cooling companies. However, I will just said if you are looking for a heating and cooling company to do it right and be more than competitive just give 72 Degrees a call and ask for Eddie. See for yourself the difference this company will make over the others and you will see what we did. We made the right decision and I know you will too. The installers were great to work with and worked a very long day to ensure we had the comfort back in our home before leaving. First class company all the way!!! Thanks so much to everyone!!!

Emmanuel did a great job servicing our units. If I had questions he took time to show and explain how and why. He was very friendly and pleasant to talk with. I highly recommended 72 Degrees.

The whole experience was very tolerable from when Eddie Blanchard came out to walk me through my options to talking with Bill about financing and payment options to when Brandon, Matt and Jimmy came out to do the install. The guys were professional and kept us informed on what was going on and why things were taking longer than anticipated. And most importantly we are cool now!

72 Degrees really takes their customer service to another level. We were having some issues with warm spots in our house during the hot summer months. During a regular service visit, I mentioned this to the service representative. He took the time to evaluate my issues and offer suggestions. He made some subtle changes to my airflow and dramatically improved the air circulation throughout our home.I would recommend 72 degrees for all your HVAC needs!

He was very professional. The work has not been completed at this time. Im just giving a review of the day he came here and gave me a quote. It was very expensive, but I understand that there is a lot of work to do when replacing a old airconditioner units and new furnace that is involved.

Emmanuel Mercado was very pleasant and professional. He arrived on time and did a great job. He did a tune-up and diagnosed another problem for me and provided recommendations. I would highly recommend him.

Called and paid 2500.00 for repairs to be made to my system, Tech was nice and friendly. He made the repairs and collected the money. When he left he stated give the unit a couple hours and it will cool down. 9 hours later it had dropped only 2 degrees. They advertise 24/7 emergency service so I called and when the on call tech called back he stated he had 2 calls ahead of me and there was no way he was coming out tonight because he would not be finished till 1:00 am. Stated he would be out at 7:30 am then said no 9:00 am. I explained I thought that since I had spent 2500.00 with the company that day I should be able to get someone out the same day. I said I needed to speak with his supervisor or manager. He then said I could if I wanted but theres no way he was coming out tonight to check my unit. I said your company advertises 24/7 service and he said that means someone should come out in 24 hours and If I pushed the issue I may not get anyone out till Monday I then said why are you threatening me and he said Im not and then he hung up on me. Since then I have called the call taker 3 times asking for a manager or someone in charge call me back and 2 hours later nothing. If you dont mind this type of service then use them. Otherwise I highly recommend avoid them like the plague. DO NOT USE THIS COMPANY

Technician Justin showed up on time with an advance phone call. Quick service with great report. Spent a great deal of time explaining issues and recommendations. Highly recommended.

Emergency service was great! Its the worst to lose A/C when its hot and they took care of me immediately. The person who made the repairs was professional and thorough. I would recommend them and will be using their services again.

We bought a new $8000.00 A/C system from them 3 years ago. We just paid it off 18 months ago. Now some motherboard is fried and it will be another $1200.00 to fix it. Not covered. The service call today was over $600 alone. I really have buyers remorse now. I would not recommend.

This outfit take incompetence to a whole other level. They simply didnt turn up for my first scheduled A/C maintenance. They screwed up the scheduling of the 2nd visit, taking 30 minutes on hold to resolve. Finally a supervisor assures me we are scheduled Today I got a call cancelling my service, spouting some complete claptrap about seniors without heat taking priority (it is 81 degrees out today.) Avoid at all costs

Holy cow, the upsell bordered on thievery. I booked the $48 tune-up for my a/c. Justin came out; 10 minutes later he is trying to sell us on $800 in repairs. He also said our unit was 2 years older than the house was. He said that we needed 2lbs of refrigerant (at $220 a pound!), but there wasn’t a leak. So that’s impossible. A quick review of home ownership sites shows you should avoid technicians saying you need a “top up.” No thanks.

This company went kaput a while ago, and its not really surprising given the horrible HVAC install they did on my property. The 72 degrees name and website are apparently now owned by Custom Air Inc. These folks have been incessantly calling me trying to schedule a service visit under the 72 Degrees name, but then refuse to honor signed service agreements made by 72 degrees prior to going bust. DO NOT CONTACT OR DO BUSINESS WITH THESE PEOPLE