Don’t make my mistake of calling ahead or talking to anyone in the store. Yes, they CAN process your pickup but that’s unnecessary. You can literally just drop off labeled packages in the FedEx metal box by the sliding doors to your right when you walk in. I had to walk in and wait to be acknowledged when I had JUST spoken to someone on the phone from the parking lot cuz I thought with a drop box that I could just drive up to it and so I had my dog and I didn’t want to leave him in the car for a long while since the box is actually INSIDE THE OFFICE MAX. The Office Max lady stood their socializing in Spanish before eventually acknowledging me to tell me to just “set it over there” so she can “get to it” ... Just use the drop box.