I called Henrys vacuum and sewing machines this morning to see if they had any refurbished or used vacuums for sale. My experience in talking with Chris went above and beyond customer service that I have not experienced in years. Chris listened to what I was looking for made great recommendations including walking me through what to order from a website because he didnt have the item I was looking for in stock. He also gave me several pieces of information that saved me additional money on top of the already sales price. You really dont get customer service like I received this morning in this day and age. Not only do I appreciate the customer service he educated me about products and also assisted in helping me do a comparison. I will definitely recommend Chris and Henrys vacuum and sewing to all of my friends and again great job and I really appreciate you Chris thank you so much for all your help!!!!

Had my vacuums ready and fixed the very next day! Now their running like new! 👍🏼

Dropped vacuum off for diagnostics on 4/30, paying $40 to do so. Was told Id be called in less than two weeks. No callbacks and have left five voice mails, all of which have been unreturned. Stopped by store on Fri, 5/28 to get it only to find the store closed and the parking lot torn up for some sort of reconstruction or repaving. For as greatly satisfied as I was for the work they did on our sewing machine I am equally dissatisfied with the lack of communication this time. Hoping its not due to some unforeseen tragedy or circumstance but regardless, not hearing anything for a month is disappointing.

Hi! My grandmothers and I sent our vacuum here to be fixed, before July. He said that he was going away for the Fourth of July weekend and that he should be back shortly after. We live very far as we showed up after he said he would be back (so he should have been back) and someone in the store said he was not yet back. We went back a month later and our vacuum was ready, The store lights were on and the sign said open. I saw my vacuum BY the door. and the doors were locked?? I called and there was no answer. Very unprofessional. I have yet to get our vacuum we have been waiting over a month for…

07/23/21 - update. Chris finally followed up with me in July! He states that he had replaced the battery but the vacuum wouldnt work after a minute. I took the Dyson back home and my husband purchased a replacement battery and the vacuum works perfectly. Chris obviously did not make any attempts to replace the battery. The screws did not even appear to have been touched so how would he have done what he said he done to check it. Paid $40 for nothing. Chris didnt even give me an answer of why he didnt return my 10 voice messages. #poorservice #ripoffDropped my Dyson vacuum for repair on 4/30/21 and never heard back from the shop again. The door is always locked. I’ve left over 10 messages with no return call. There are many stickers on the front door that say he’s a member of the AJ chamber of commerce. When I called them they said the store was not a member!

Doesnt seem to be open! Had a sewing machine in for repair and came back not repaired!!

Very friendly they had the vacuum belts I needed and very informative about vacuums. Would highly recommend.

Great staff, very helpful and was able to figure out everything I needed and get me all set up and on my way in one visit. I used to purchase my vacuum parts online, but not anymore. This is my new one stop shop. Thanks again for all your help..

Went to shop 2 days ago (Thursday), found note on door that they were out but would be back Friday. Went back on Friday, note still on door 1 hour after scheduled opening time. Called both listed phone numbers on Saturday, no answer. Left messages, no response. Email queries returned as undeliverable. Two sewing machines and a vacuum cleaner to be repaired, but will take business elsewhere after this. Not trustworthy.

Seeing other reviews with experience similar to mine. I think this place may be going out of business to be honest. I stopped by a couple of times in mid February but no one was there except one time some pretty mad customers who said the place wad closed more than it was open and that when they could speak to the owner he was rude. I decided to try agsin yesterday because I didnt want to drive too far but closed again. If you were planning on using this place Id probably reconsiderr.

I dont write alot of reviews but this is one honest business and they deserve the recognition! I brought in a vacuum making a loud noise, the gentleman was quick to greet me and diagnosed the issue on the spot! 100$ fix but instead of taking my money he referred me to the warranty department for my vacuum. The warranty company is sending me the part for free including s&h. Thanks for being honest and not taking advantage of the situation. My mom will be so happy to get her vacuum back! Thank you

Great people! Answered our questions, gave us advice, will definitely use them again!

I took my sewing machine in for a cleaning and adjustments. He was very nice and personable. Was able to give me same day service, which I did not expect, but was very happy about. My machine works great. I would highly recommend this place and I will go there again when needed. 5 stars!!

Rude. Stated Singer Machine 301 my mother bought in 1951 was a fake. Shop smelled like a cigarette factory. All this and he charged $60 for the visit and did no repairs. Would not recommend going there.

Do not trust this business. My sister took an upright vacuum in for repair in late 2020. She paid Chris $20 deposit to clear a blocked suction hose. Despite numerous visits and telephone calls since that date, finding the store closed and not answering the phone during advertised “open” hours, we have been unable to retrieve the vacuum. Our suspicion now is that Chris sold our vacuum to another customer under the ruse that it had not been picked-up by the owner.

Excellent service, reasonable pricing, and the staff is very personable.

Really impressed. Just as I called, another customer came in. Chris asked if he could call me back, which he did less than 10 mins. later. I explained my problem (looking for a difficult to find part for my sewing machine). They didnt have the part (the machine is pre-1973). So Chris found the part online and sent me the information. This is the kind of service I look for. I will be back and certain will tell everyone I know about it. They appreciate great service too.

Christopher was having a bit of a rough day but in the end he gave me some good advice on how to repair my Rainbow vacuum myself and save some money. Thanks I like saving money.

No one else had prewound bobbins but he was able to sell me some so I could finish my project. Thank you so much I will be back with my sewing machine to get it repaired. Very nice proprietor of this sewing and vacuum store. Recommended!

Nobody there. Called and left a message that was never returned.

Machine service is excellent.

I talked to Chris about an issue with my Oreck vacuum cleaner. He was knowledgeable, patient and kind. He asked lots of questions and spent a lot of time on the phone with me. I highly recommend Chris for any vacuum cleaner needs.

All I needed was a longer screw to attach a walking foot to my sewing machine. Instead of asking me to leave the machine for service, Chris took a look at what I had and magically found what I needed in his vast inventory of miscellaneous parts. Minutes later I was good to go. Thanks, Chris!

Very helpful with my machine and very kind.

I was in the middle of a large project and my machine jammed. Chris was extremely helpful and told my husband what to do to get it moving. I would highly recommend Chris and appreciate his help.

He was very helpful and cordial. He was able to replace my carpet cleaner underneath the manufacturer warranty.

Never called back. I left a message.

The owner was so helpful and friendly. The repair was super affordable. I could not have asked for better service. Such a good experience all around. Highly recommended!!

Just ok

Henrys does fantastic work. My sewing machine needed some TLC and he was right there to get it done as well as give me some pointers. I highly recommend Henrys.

Excellent customer service! The owner is very helpful. If you need anything for a vacuum or sewing machine, he either has it in stock, or will order it for you and get it in only a day or so. I have never had anything repaired here but if I need my sewing machine or vacuum repaired I would take it here! 5*****!

Really nice and helpful! We had a vintage machine we werent sure was worth saving or not and helped us save a lot of money by giving us their honest professional opinion. Weve gone in there before for vacuum repair too and service has always been great! Definately would recommend as first choice for sew and vac repairs!

Completely rude and never in shop, will gladly pay another business double his price just for his terrible attitude!

Excellent service! I did not have to leave my machine. Within 25 minutes, he fixed my machine then explained what I needed to do to care for it. thank you so much!

Friendly! Very helpful?

What a great place! Chris is very knowledgable and helped me get my vacuum unit replaced/fixed. He helped me over the phone and saved me a trip. Outstanding customer service! What a pleasure to work w/ him! I know where to go from now on if I have any issues with future vacuums, spray mops, etc. Thank you! 👍👍👍

I just called and Chris was very rude. I will not be dropping my machine off nor will I recommend this business.

Took my sewing machine into the shop and owner came out to my car to help carry it in. Very nice, knowledgeable and great customer service as he looked at my machine on the spot. He spotted the problem right away and proceeded to fix it. A relatively easy fix for him that was a major frustration for me. I definitely will recommend your services and will send friends your way.

We brought in our old sewing machine not knowing what was wrong. Chris fixed it on the spot. Its worked wonderfully since. His customer service is absolutely amazing! I wouldnt think of going anywhere else for sewing machine needs.

Wonderful, trusting individual who gave incredible turnaround on my moms rainbow unit. Very fair price. Superior service. Thank you very much Chris (new owner)!!!Please note, the new owner Chris told me he bought the place back in Feb . .so any negative posts from years ago on this business, disregard . .Great guy as my 90yr old mother would attest to on my last visit to the Valley in April.

Had my 50 year old machine cleaned and a tune up before the next BIG job. Chris is an encyclopedia of information on sewing and how to make it go smoother. VERY IMPRESSIVE!

The new owner was very helpful. I thought I would have to leave my vacuum cleaner for a diagnosis but I did not. He took the time to narrow down why there was poor suction and had the hose in stock. He was very knowledgeable and helped me to my vehicle with the equipment. I highly recommend Henrys vacuum repair. I am happy to support and keep the business in our home town!

Called to see if it had a certain commen part . he told me he would not sell the part because i didnt know the name of the part and didnt know what i was doing i try to explain to him im a DIY hes trying to send me to some kind of website to get the part. I dont know if was having a bad day. I know one thing leave your problem at home dont bring them in to your place of business

I called to ask about my sewing machien. The gentleman who answered had a very bad attitude and was very rude to me. I will be taking my business eslewhere because I dont want to deal with someone like that. Im not sure how he stays in business if he talks to his customers that way. If I could give 0 starts I would but Im sure there are other places that think more of there customers than this one does.

Did a great job refurbishing my old Dyson. I am disabled, they brought vacuum out to my car and took my payment without me having to leave my vehicle. Fantastic customer service.

I was having trouble with my old Electrolux and took it in to another vacuum store. The guy at that store tried to charge me $50 just to look at it, then charge me for parts and labor. Instead I took it to Henrys Vacuum & Sewing and Chris, the owner, fixed it within 5 minutes at no charge. All it needed was a simple switch reset. Chris is super friendly, very knowledgeable, honest, and fair on pricing. If I ever have vacuum issues again or am in the market for a new one, Im going to Chris first!

Chris totally made my day yesterday! We was able to get my vacuum fixed right there while I waited. He knew exactly what was wrong as soon as he opened it up. He was very friendly and knowledgeable about his craft. His prices are fair and I will be recommending him to everyone that I know that may need help with their sewing machine or vacuum. Thank you so much Chris!!

The new owner Chris, was very helpful and diligent. Was honest, upfront about pros and cons when repairing the hose of my Beam central vac system. No unpleasant surprises at the end. Will keep in my index.

Chris was awesome. He informs you of your choices and listens to your requests then works to find the best solution to your situation. I will recommend his shop to anyone needing vacuum repair or for purchasing a new vacuum.

He was very knowledgeable and friendly. He knew right away what was wrong and suggested I contact the manufacturer instead of paying to fix it. He told me exactly what to say to them and it worked. They sent me the replacement part free of charge. When I need another vaccum I will definitely be going here first!

Great guy @ very very helpfull @knowledgeable!

Finally a place to take my sewing machines for maintenance and repair! I was treated with friendliness, courtesy and honesty. My 3 sewing machines were treated with tender loving care and now run better than they did when new. This is the only place I trust with my machines!

Henry is very knowledgeable about vacuums. Hes been doing this business for over 50 years. He has serviced my Kirby and Simplicity machines and they run like new. He is a friendly type and happy to give advice on vacuums and sewing machines. The shop has a large selection of belts, bags, and just about anything I have ever needed. There is also a good selection of new and used machines. You can test them out in the shop. You cant do this at Walmart.

Chris was very friendly and informative. He serviced my vacuum and now it runs just as it did when I bought it. He threw in a new vacuum bag as well. I highly recommend this place.

The owner is very knowledgeable and friendly. He did have some help a few years ago that might have warranted poor reviews. He has always done a great job in repairing our vacuum and sewing machines. We also purchased rebuilt commercial vacs.

Wow! Great customer service always makes me smile. The new owner went above and beyond to accommodate me. The best vacuum and sewing repair shop in East Valley hands down.

I had my sewing machine repaired here in the past. When I picked it up the case was not properly replaced, but the machine worked minus the button hole maker (worked before) so I ignored those things. Today I returned to have the machine looked at since it recently began the same things again. I had already removed the outer casing in an attempt to oil the machine and there was no other way to do so. I had been told previously by the owner of the shop to oil the machine. When I took in the machine, he (owner) looked at it and said its not worth my while to look at, its in pieces. I informed him only the outer casing was removed in an attempt to oil it, to which he replied there is other ways to oil it if you know what youre doing. I asked him to show me how, to which he replied,he was not in the instruction business. I asked him if he wanted the business or not, to which he replied, that it wasnt worth his time. All this while there is ANOTHER customer in the shop picking up a repaired vacuum. For a small business owner he is the rudest individual and obviously does not need much business to stay open. I have a Kirby vacuum and purchased bags and belts from him . I will no longer! I will travel to Mesa for them now. We need a good sewing machine repairman in Apache Junction. Anyone know of one??????

Great service.... took my machine in Saturday afternoon and got it back Monday. So satisfied with this shop that I will always bring my machine here.

I took my old vacuum in for repair for discovered that I could buy a good quality used vacuum for less than it would cost to fix the old one. I was very happy with the selection of new and used vacuums as well as accessories and parts. I highly recommend this local business.

Awesome little shop great for repairs. I was looking for a belt for a shampooer and the gentleman behind the counter not only help me find the belt but also found the diagrams to help me put it all together. Very helpful.

The new owner provided friendly and fast service. My machine needed more parts and work than it was worth and he professionally guided me through the decision. I ended up purchasing a used machine from him.

The owner was so helpful and informative. He is a master of repair and service.

Great place to deal with good prices

Very friendly and great service. Got my sowing machine done fast, new exactly what was wrong. Great place would recommend to anyone.

$98.95 later I have my sewing machine.... one hour of watching this new owner open up the machine, oil it, pull out 3 small threads and put cover back on.... all while this shop owner talked to and serviced other customers (so not even a true hours attention to my machine). I could have bought a new machine for as much.$40 to look at it, no estimate of repair (a simple oiling), and a muttered $80, no, thats $98.95.Outrageous cost when all reviews of the shop implied this was a reasonable, excellent place to go for repairs. The reviews must have reflected the former owner.I feel I was suckered into a costly, however simple, repair.

Extremely helpful knowledgeable man helped us out today pain above and beyond good customer service

Went in and talked to Chris about a problem with my sewing machine. Chris listened and explained what repairs needed to be done. I got the machine back and it works great!

Service and sales of Bissel products. Very nice man, very helpful!

I did not have my sewing machine fixed here but the owner spent about 40 minutes on the phone with me trying to help me troubleshoot.

Very genuine and knowledgeable! I fully recommend them for all your vacuum and sewing machine needs! I will continue to go back!

I left my sewing machine there for cleaning and repair and picked it up a couple days later, exactly when Chris said it would be ready. When we tested it out in the shop it ran fine but the next day a totally unrelated problem occurred.I am Deaf and sometimes difficult to communicate with but Chris patiently emailed with me just as if we were on the phone.He ended up coming out to my house, on a Sunday no less, and did the repair for next to nothing. Later I Googled it and found out the part alone costs $35.This was excellent customer service and I will be taking my machines to him as long as hes in business. Really great experience with this shop.

Very knowledgable, easy to deal with! He has your best interest in mind wether he makes a sale or not! My new go to vac and sew for sure!

New owner is very knowledgeable and friendly. Great supplies and very happy with the service, I wouldnt consider going elsewhere.

Not only did Chris repair an older vacuum of mine, he gave me a great deal on a gently used Dyson. Will definitely be back!!

I was having errors on my sewing machine. I wrote to see what a repair would cost, and they gave me hints in an email that fixed the problem. How often can you find an honest repairman that is more concerned about your problem being fixed, then having you come in to pay them to fix it. I will use them when I do need to bring it in, for sure!!thank you for your help!!

The newer owner (Chris) is great. I will not take my vacuum cleaner anywhere else for repairs.

Great service and very knowledgeable. Highly recomended!

Incredibly helpful. Will take the time to help you on the spot and show you how to maintain things. Thank you.

This store owner went far above and beyond what was expected to help me get an old vacuum going. Searched through used parts and met with me after store hours since I couldnt get there in time.

They were very fast and professional, Chris really knows his vacuums.

Great place Chris was very helpful highly recommended

Stopped in to buy a floor brush however I was able to save money buy purchasing an adaptor to retrofit the old tools to my new vacuum. Chris was extremely helpful!

Chris did warranty work on my Bissell, it works great, there was no charge and I had it back within a week. He is very friendly and seemed to know his stuff.

I went in to have my Dyson repaired expecting a prolonged turnover time, and they fixed it right there as I waited. They were courteous and friendly and I highly recommended them for all of your Vaccum needs...

Great inventory, super nice and knowledgeable people, and great prices!

This place is a big rip off dont go thereThe owner is rude

HELLO, I AM CHRIS THE OWNER OF HENRY VACUUM AND SEWING REPAIR.I AM REPONDING TO MS. LEONARD REVIEW .SHE STATED I feel I was suckered into a costly, however simple, repair. PLEASE NOTE, HER SEWING MACHINRE WAS LOCK UP !WHEN SHE CAME I INFORM HER THAT MIN COST TO TAKE MACHION APART WOULD BE 40.00 AND SERVICE WOULD BE 98.95 IF NO OTHER PART OR LABOR ARE REQUIRED .SHE SAID OK BUT, I DONT WANT TO SPEND A LOT OF MONEY BUT I WOULD LIKE IT FIX A FAMILY MEMBER GOT IT FOR ME .I INSPECTED UNIT AND SERVICE IT IN FRONT ON HER . I ASKED HER WHEN THE UNIT WAS SERVICE LAST AND SHE STATED NEVER .THE UNIT WAS A OLD BROTHER SEWING MACHION. WHEN FRONT COVER CAME OFF IT INFORM HERE THAT IT HAD METALFRAME .AND IT WAS GOOD UNIT . AFTER REMOVAL OF ALL OUTER COVER AND CLEAN OUT THREAD .I RELUDED AND GREASE ALL FRICTION POINT AND THE MANCHINE WAS NO LONGER LOCKING UP AS BEFORE . INCLOSING, I AM DEEPLY SAD AND DISTRAUGHT. THAT A CUSTOMER OF MINE FELT THE WAY SHE DID AND POST REVIEW LIKE THAT . I SSTRIVE TO GIVE EXELLENT SERVICE .I SEND MY DEEPEST REGARD TO MS LEONARD AND WOULD GLAD TOO SPEAK WITH HER ABOUT THIS SO SHE MAY FEEL GOOD ABOUT GETTING SEWING MANCHINE BACK IN WORKING ORDER, SINCERLY CHRIS

Have been to Henrys twice. Once for service and once to buy a vacuum. Owner is very knowledgeable and treats customers right.

Very helpful and knowledgeable about his products

I have been doing business with Henrys since moving to the area 6 years ago from sun City. Honestly if I ever moved back I would drive to them for any of my vacuum cleaner or sewing machine maintenance or repairs. A rare gem in this world.

Chris is a solid, straight shooter. He didnt have the exact part I needed and advised me on the steps to repair mys sewing machine over the phone. Looking for another chance to use him.

Amazing customer service. Helpful and knowledgeable, Ill be back.

Excellent service and knowledge, not only did they have my kirby parts in stock, but came to my home to install them for me. I most definately recommend Henrys and they will continue to be my go to kirby store! thank you Chris for all your help

Amazingly honest and quick service. I always go here if I need anything.

Very helpful. Fixed the bobbin

Good inventory and very great customer service

New owner, Chris, is very helpful and seems to be quite honest.

Great service very friendly and helpful.

Awesome service very knowledgeable. Saved me from buying a new vacuum.

Good service, and very helpful...