We have used 3 Phase Mechanical for four years. They repaired our AC unit on a few occasions always coming quickly when the unit was not working. Last weekend our AC began to die. We called on a Sunday and left a voicemail very early in the morning and got a call back same day. They arrived next day to give us a quote on a new unit. When the unit we wanted was not available in a timely manner they went ABOVE and BEYOND to locate us a unit that would work and keep us within our budget requirements. The install was efficient, timely, and they effectively communicated when they would arrive and how long the AC would be down. They swept up the mess and were courteous/informative with all of my many questions. We bought a smart thermostat and they happily wired and programmed the unit for me and discussed the best way to handle re-cooling the house with the repair complete. We are thrilled with our new unit but even more so by the oh so rare customer service we have seen consistently for years now. In Arizona with AC being so necessary to survival I think it is especially impressive they strive so hard to satisfy their customers. Renee ALWAYS calls back in a matter of hours, one time even when I left a message well after hours and this time on a weekend.
I want to say a HUGE thank you to this company and namely Robert who came to the urgent aid yesterday of a family living in a 98 degree home. Your fast highly skilled help to them was more deeply appreciated than words can say. I will highly recommend your company and it was so wonderful to find such truly caring people still in this world. Thank you and God bless you and your great company!
Recently I had a power outage which caused my AC to not work. Josh the AC technician came and discovered that my thermostat was malfunctioning and needed to be replaced. I had my new wifi thermostat and I installed myself. Unfortunately it didnt work properly and Josh again came over and fixed the issues. He is honest, professional and knowledgeable in what he does. Also Renee, at the office, was very helpful and friendly. I highly recommend Three Phase Mechanical if you have problems with your heating and cooling system.
Amazing Company. I noticed, last Saturday evening, that my A/C had stopped working. I called not expecting anyone to answer. I got the voice mail and left a message thinking I would get a call back Monday morning. WRONG!! I got a call back 5 minutes later!! The woman that called expressed an apology that she couldnt get someone out to my home that night (are you kidding me??) but that she would have someone out the following morning by 9:00 AM (again....are you kidding me...on a Sunday morning??) Sure enough, the technician arrived at 8:45 Sunday morning, fixed the issue, and was gone by 9:05AM. WOW!! That is what I call excellent customer service!!
We are senior citizens. Our upstairs ac wasnt working via the thermastat (we have one downstairs too). I called and was told can maybe fit us in. We had someone call us back and someone showed up pronto. He spent quite a bit of time here in our attic, fixed the problem and only charged us $100. This is why this is the third time we have used Three Phase Mechanical. HONEST and reasonable price. Anyone in the Apache Junction or Mesa or Gold Canyon area. Use Three Phase Mechanical. Very honest and reasonable prices. You can trust them.