Took 2 hours for oil change and tire rotation. I was told it would take an hour. Did not do car wash with the reason it was broke. There were cars which got car wash before mine and right when I took the car out i see they started washing cars again. Not a friendly place. Staff were grumpy overworked. There is a sign that says within 30 mins or free but thats not valid and there is no sign to say its not offered. Overall not well managed. I will not go here again.

I had a great experience with this dealership from the sales staff on up, easy, comfortable, and very willing to listen to my concerns. Ishmael (Izzy) was a phenomenal sales person, and he answered some of the questions that were keeping me on the fence about trading in my Jeep for a new Hyundai. Finance department was great as well. Explained all the extras and features of the warranties and the options provided. Couldn’t be happier with how this went. If you are looking for a new vehicle. And I mean brand new (the vehicle I chose came off the truck 2 days prior) at a great price with awesome service, look into going here. Ask for Izzy too he won’t steer you wrong.

What isn’t there you can say good about this place. Went to test drive the Hyundai palisade because we were in the market for that or the Kia telluride,as we parked our car and got out Jerry the salesman approached us was very friendly and started asking us questions while we were looking jerry says let’s just take a test drive and you can make up your own mind if you like it. So we went for a test drive made us feel comfortable and very knowledgeable on the vehicle, before we got back Jerry made us pull the suv to the side open all the doors the trunk showed us all the features closed everything to make sure we liked it very professional. We brought the car back Told Jerry we were going to go ahead and still test drive the Kia telluride even though we love the car Jerry said no problems I understand the force us to want to stay gave us all his information if we had any questions to give them a call and then we went to test the Kia telluride let’s just say horrible service Kia so they pretty much wouldnt do anything for me. So then. I get a call from Jerry told him what happened he said come down again, we come on down he already pulled the car to the side and said I got you guys will figure it out he got of our paperwork figured out we sat there while we waited for our financial stuff and Craig came out worked a great deal for us got everything done gave us no problems, Craig was upfront and honest with us which I really appreciate these days, he said congratulations then took us to Carlos to finalize our paperwork and our warranties gave us everything we’re looking for more said congratulations came back out Jerry put our temporary tags on once again If there’s anything else you need or you need some help figuring out the vehicle the options don’t feel free to hesitate to give me a call or call the office congratulations again I told you I would help you out hope you enjoy your new car. Best experience buying a car I’ve ever had will be buying more cars in the future.Thank you guys

Great experience! Terry is amazing! He knows his stuff and made everything easy. Listened to my needs, answered all my questions and came in under my price point. Everyone here is super friendly and patient. Highly recommend. Thanks, Terry and Horne Hyundai!

I went into Horne Hyundai with an open mind and David Harmon made the experience enjoyable. I was able to walk away with an suv that I knew myself and my children would enjoy. He was patient with me and vice versa and we were able to close a deal. Thank you for being open and honest and not trying to sell me a dream that we knew we couldn’t accomplish. If you guys are looking for someone to help you get into a car that you cannot only afford but that you will love as well don’t hesitate to ask for David Harmon!

I bought a car today at Horne Hyundai, and my experience from start to finish was phenomenal!! Kahi was such a pleasant salesman to work with! He was knowledgeable, kind, and professional. He really made the experience enjoyable and pressure free. The gentleman who did my financing really took care of me as well and made sure I understood all my options. The car I bought is beautiful and in great condition! I would definitely recommend this place!

I went into Horne Hyundai hoping to leave with a new car. I was greeted warmly and was helped out by some amazing people, Terry and Fred were so helpful, patient and supportive during my new vehicle search and I ended up leaving in a brand new 2021 Hyundai Sonota same day. This was an amazing first time car buying experience ! Thank you so much again!

In May I purchase a vehicle from Terri. amazing service and attention to detail. Well, on 8/2/2021 a took my car for service and was completely the opposite. the team member was not even close to Terri. was more focused on the fact that I did not have a warranty than my real reason to be there. I know I had to pay for the service, provide me with the service and I will pay for it. If I dont have a warranty I cant get service? I have money to pay for it. completely disappointed. Sorry that Terri got involved in this but I work with customers every day and we all can have a bad day. Learn to leave your problems outside work. We all get paid to provide a quality service. Treat people how you want to be treated.

Pulled up and was greeted by David Harmon smiling, even in 100°+ weather! He was knowledgeable about the vehicles they have on the lot and was pleasant to work with. He has a great sense of humor which made the process of purchasing our new vehicle even easier! Would definitely recommend David and Horne Hyundai to family and friends! Love my new to me Ford Escape!! Such fun to drive!!

Thank you so much to Terry for working so hard to get us an amazing deal. In love with my 2022 Hyundai Elantra SEL. They treat their customers so well.

Wish I could give this dealership more then 5 stars. I went on there on Saturday may 29th 2021 to see what I could get on a trade in on my 2015 Q50. Terry the Sales person I worked with was an absolute delight to work with and was up front and honest. He offered me a brand new 2021 Accent SEL for my Q50 in a straight trade. He also took me on a wonderful test drive to be sure I would be happy with the Accent. The entire process was smooth and easy. This dealership has earned a life time customer and will happily bring my new Accent in there for all any and all work that it needs. If your looking for a dealership you can trust to be fair and honest this is the place. My Aunt also bought her car there a few years ago and had the same experience. I would give this dealership a 20 Star rating if I could.

I had the best experience at this dealership ..Terry is an amazing man he knows his stuff told him what we were looking for and he made it happen was in and out like nothing this has been the best and easiest experience while shopping for a car .. thanks again Terry and Horne Hyundai recommend to everyone and ask for Terry he will help u and make things happen

My experience was so poor, this is my first time ever writing a review for a business.I called on July 19 to order a very small part with installation for my Elantra. I got the part ordered, paid, and was told I would receive a call back in a few days.After 3 weeks with no call (Issue #1), I attempted to contact the dealership. It took 7 calls over multiple days to reach somebody that could help me (Issue #2). He said that the part had arrived a couple of weeks ago. Im not sure why I didnt get a call back (Issue #3).I scheduled the appointment and went in to get the part installed. I waited about an hour before I was informed that the part was not painted (Issue #4) even though they had at least 20 days to do so, so I would need to come back. I took time off work to get this done.I emailed the manager Matt (who frequently mentions his contact info and says to contact him here on these reviews) to try to get some sort of resolution and he told me they would credit the cost of labor and the part, but I would need to pay $80 for paint. This seemed like a satisfactory resolution so I scheduled another appointment for a few days later.When I went in to the appointment, Matt informed me that they painted the incorrect part (Issue #5). At this point, this entire thing feels like a bad joke. I told Matt that I was going to order the part and install it myself, which I just did in 4 minutes. The part cost $48 on eBay.Please do not order any parts here, please do not get any service done here. I dont know how they screwed this up every step of the way- clearly this entire process is broken. From beginning to end, getting a small door handle piece took 37 days and wasted over 3 hours of my time.This is the absolute POOREST experience Ive had at any dealership or mechanic and cant recommend Horne Hyundai to anybody. This might be the poorest customer-centric process that has happened to me in my entire life.

I must say I cannot stand buying a car I’d I dislike car salesmen and don’t trust them. I had the best car salesman Jerry and the finance man was just as good. We have a top of the line Hyundai Santa Fe and love our new vehicle and how well they worked with us. I highly recommend Horne Hyundai and ask for Jerry.

I took my vehicle in for an oil change and checkup. They were very nice and it was done in a timely manner.

This is the second time we have bought a car from Horne Hyundai. We were happy both times. Very excited about our new purchase. We were very pleased with our salesman Zach. We looked at several cars and models Zach was able to direct us in the most cost effective solution. Negotiations went well. I was able to tell them what payment amount I wanted and we were able to work it out. Everyone we came in contact with was very professional and nice our finance manager George made the signing process easy and quick. I would recommend Horne Hyundai to anyone looking for a car

My son purchased his first vehicle with Terry. Great first time experience for him. The entire staff is amazing. Thank you Terry, Carlos and David for making our time with you so enjoyable. We will be back. We will also be recommending family and friends.

Went in today and met with David Harmon. He was patient and took the time to explain everything on all 3 vehicles we came in to look at. We ended up walking out with a brand new Tucson that I absolutely LOVE. David @ Horne Hyundai is who you want to work with for a great car buying experience. (Yes, they do exist!)

I went in with an electrical issue and was attended to by Johnny. This was genuinely the best experience I have ever had at a dealership. He was very genuine and amicable and I felt as if he was actually trying to help me rather than upsell me services that I didnt need. Absolutely amazing service, I will be sure to continue to return here.

Recently bought a 2020 Elantra at Horne Hyundai. My salesman Izzy Lopez worked extremely hard to get me into a car with poor credit. Not to mention that I am the only person on the agreement. No co-signed involved. Izzy went above and beyond and did not quit. I would highly recommend Izzy and Horne Hyundai! I am extremely happy!!😃

The people there were great. For the people Id give it 5 stars. Unfortunately there are a few things that made the experience worth less stars. Before I went to pick up the car I tried to reach out to find out if it was done. Nobody returned my contact. They offered a complimentary car wash but didnt do it. And didnt offer to do it when I mentioned that they hadnt washed the car. I spent several minutes waiting for somebody to help me at the parts counter but nobody showed up. Ill just have to purchase my parts online. As I said the people were nice, but the service wasnt memorable.

I would give zero stars if I could. If you are the kind of person who goes out of your way to step in dog waste, this is the place for you. They are only interested in sales. No customer service. If you have an issue, your salesperson will just shuffle you off. I especially enjoyed the finance guy. It was great getting the hard sell on the extended warranty. Apparently, the manufacturer warranty doesnt really cover the vehicle. I should have walked away. Dont make my mistake. Leave this pile of human detritus alone.

I had a wonderful experience with everyone at this location. Kaitlynne Harrell is awesome and not pushy during my visit. I enjoyed my experience and bought a new car. Everything about my experience was very good. That you to finance and the management team!

We bought a used Hyundai from the Horne Ford dealership in Apache Junction and needed assistance with all the bells and whistles. They couldnt really help us there with a Hyundai, so we went to the Horne Hyundai dealership next door (they operate separately). The salesman (Terry) and the manager (Steve) were EXCEPTIONAL. They treated us like we bought the car at their place and were friendly, helpful and really cared whether or not we had all we needed to get our car going! Great to have such excellent service. AWESOME PLACE!!! THANKS!

Bought a car from these people and cant seem to get license plates...strange. Bought the car in July; first temporary tag expired in August and took 3 calls to the dealership to get an extended temporary tag; it is now September and still havent gotten the license plates, so called the DMV - Horne Hyundai hasnt submitted the title information to the DMV....WHAT?????? its been 2 months. The temporary tags are going to expire in two weeks and we are going to need ANOTHER extension...and I really dont want to deal with this crooked dealership any more...how many times am I going to have to do this song and dance. I dont understand how this place is still in business....worst post-purchase experience ever. I am at a loss....and now wondering what funky business is there surrounding this car??? I smell a rat.

Unprofessional staff! Went in for a used 18 Sonata and was told I could do a new sonata possibly. I told them I’d only take a new car IF I got the payments I wanted. Otherwise, I wanted the used sonata since I knew I’d have the payments I wanted. Everything was great until I talked to Craig, the internet manager or something. He called me with a payment way over what I had said. When I told him it was too high, he told me he “worked all day to get this deal” and it’ll the he was “losing” $3500 on the deal. Already. Excuse me? Losing? Ha. Anyway, after he spoke to me like an A-Hole, I told him I wanted the used Sonata instead. HE TOLD ME NO! He said he worked too hard on this deal to call the banks back and talk to them about the used car instead.The point is, I wanted a used car, they wanted me in the new car. They convinced me to consider a new car. After I agreed, they ONLY tried getting me the new car, which wasn’t the deal, because they couldn’t get in my payment range. I’ve seen other reviews about this Craig guy, sounds like the GM needs to hold him responsible for losing these sales. I ended up going to Earnhardt Hyundai in Scottsdale and got a great deal on a Hyundai Tucson, and was treated with dignity and respect! Imagine that!

Sales team is great. “Izzy” was my salesman who closed the deal. No pressure and explained everything about the transaction. Knows his job. He gets a five but dealership gets a 3.Bummed about the military discount though. I didn’t get mine because it only applies to NEW car purchase. Also had to put gas in it on the way home. I assume a full tank of gas is for NEW car purchases also.Overall though, the experience was not a stressful horror show like some other dealerships.

Service was excellent and Michael is working hard to get to perfect!

Ask for Kaitlynn! She was outstanding! Super fast and great to work with. I’ve never had a smoother car-buying experience. Third vehicle my family has purchased from this dealership. Thanks, Kaitlynn!!! You’re a hard-worker and I’ll send everyone your way!

Great service! Took the car there for our 1st service check and was reluctant because we live 1.5 hours away in Marana, but we were not disappointed. Very efficient, quick and friendly service

I had a fantastic experience at Horne Hyundai with my salesman Chris Dressel and the team there. We were looking for a very specific and in demand Palisade and after searching high and low Chris reached out to me offering the exact specifications we were looking for, and the deal was done in a respectful and up front manner by all at Horne Hyundai!!! Now just waiting on delivery of my perfect family suv.

We recently purchased a new vehicle from Horne Hyundai and had a great experience. We worked with Zack who was great to work with, very patient and friendly, and worked to accommodate our timeline for purchasing. He consistently followed up with us via calls and texts from start to finish to check in and made sure we were happy with everything. We never felt pressured during the experience, and he took the time to present us with multiple options until we found the right vehicle for us. I definitely recommend asking for him if youre considering a purchase. We also worked with Jarvis in financing and he was very kind and awesome to work with. Great experience!

Great experience here and definitely will come back for service in the future. Staff was knowledgeable, efficient, and respectful. Dropped my car off and within 3 hours the problem had been diagnosed, resolved, and ready for pickup. Michael Saenz took great care of us!

The deal was easy and I got the car I wanted and couldn’t be happier about it thank you to Gerad, Craig, Carlos, and Steve for making it the best experience I’ve had at a dealership.

Purchased new Kona end of May from SanTan Hyundai . They wouldnt even schedule me for the problem until Sept. Horne got me in right away and continued to schedule appts until the problem was resolved.

What a great all around experience! In particular; My sales person, Brittany, was the best! Instead of trying to sell me on a particular car and features she listened to me intently and wanted to know what was important to me. She was more interested in helping me and listening to me than selling me a car. She was a big part of why I bought a Palisade. Thank you Brittany! I will recommend Hyundai to my friends!

Wish I could leave Zero stars for this place. Sales & Service department are very rude and don’t tell the truth. Highly recommend going elsewhere.

Simply amazing. My wife went into the dealer this morning with a car we had just purchased used from another dealer. No appointment made ahead of time. Both of the service wrighters were amazing. Michale got our car into the shop with and estimate time of 2 hours. An hour and a half later trunk worked as designed and was covered under warranty. The young men deserve recognition for their outstanding customer service.Thank you so much for your help today.

This place is the best. Very friendly. Listened to what I want in my new car. My salesman Chris was great.Never made me feel like they were taking advantage of me like the last dealership I was at.

Very unhelpful, and distracted parts department. Could not hear me over their music and did not act like the customer was important.

I hope the service dept is better than the sales dept. I traded a car in for a new Elantra and the car I traded was worth substantially more than the new car. I have been waiting 3 weeks to receive a check (which I was to pick up at the dealer) and after calling a few times with no results, I finally went to the dealership to find ou what was happening with the check. They said it was mailed out a few days ago. Still havent received it! Not happy with the sales dept at all.

Horne Hyundai has not only failed to retain me (or my Hyundai owning girlfriend) as potential repeat customers. Youve created two Hyundai owners that have strong enough feelings about Horne Hyundai that any mention of car dealerships by friends, family, or even passers-by will elicit a strong recommendation to avoid Horne Hyundai as they have no concept of customer service what-so-ever.From the moment I signed the paperwork officially purchasing The vehicle Horn Hyundai has failed me on every level. I didnt take the car home that night because the trunk was temperamental (NOTE THERE WERE FLOOR MATS IN TRUNK) and had to be unlocked using the key, Plus I had a extra car at the time so I was in no hurry to take it home just to have to bring it back to have the trunk fixed when I live 45 minutes away. I specifically told Zach this and he said no problem youd have if fixed by end of business The following day. I even went so far as to call to confirm the car was ready for pickup prior to driving the hour and a half round trip to pick it up and was told it was ready. Once there I found that The trunk wasnt just temperamental, I now had ZERO access to my new cars trunk....... Of course before driving at home I was assured that it was under warranty and would be an easy fix for you all.Funny enough while I was out of town I happened to receive an email from Zack asking how my experience was and that I be receiving a survey from Hyundai and you guys wanted to make sure that All my expectations were met and blah blah blah WHICH I SAY because I let Zach know I was disappointed in the trunk situation knowing that I was going to have to waste one of my days off in their lounge for something that should have been taken care of first time. I also asked when you guys were able to get me intended to have the trunk fixed. I next received an email from Zack saying contact the service department with multiple explanation marks. Safe to say the definition of poor customer service considering Horne Hyundais error was already going to cost me at least half of one of my days off. Surprise, surprise when I followed Zachs advice!!!!!!! and contacted your service department they couldnt get me in for over 3 weeks as I obviously have no pull with them!!!!!I probably wouldnt even have took time to write this email or any following reviews if it ended there cuz maybe it was just one bad apple but unfortunately it didnt in there. The other two dealerships I could talk to were both pretty surprised that the dealership I bought the car from couldnt get me in to fix the trunk that was supposed to be fixed prior to delivery of the vehicle. Chapman Hyundai did get me in and fixed the trunk under warranty but to my surprise there were no front floor mats in the trunk. Also during their inspection they found an obvious need to flush the brake fluid which cost me a hundred $160 strange that would be missed in Horne Hyundais pre-owned pre-sale inspection but with all things considered above not surprising.And a little icing on the cake 4 days ago I contacted your sales department explained the situation and lack of formats and was told they would let the internet manager know and call me back. So far I havent heard back once again maybe not all that surprising.Sincerely,Cameron Clark

Brittany Bennett was our sales rep and great to work with. She greeted us outside and was straight forward with asking what our expectations were. Once we found a car we made it clear that we didn’t want to be there all day and kept her word, only a couple hours and we were out the door.I’ve bought 3 cars at Horne Kia and each time the customer service has decreased. Actually to the point where no one greets you when looking around at cars outside. I wasn’t going to buy again from Horne but since there are only 2 Hyundai dealers near me, I had no choice.I’m glad I stopped in at Horne Hyundai because now that I met Brittany, I’ll keep going to her.

Like to say, Terry is a great saleman, answered all our questions and explained everything we needed to know. It was a great experience to be at Horne Hyundai, like talking to an old friend.

In May I went to Horne Hyundai and purchased a used Tucson. I have had the vehicle for a little over a month. When we were looking over the auto check facts it mentioned an open recall but the sales manager assured us it had been taken care of. I called Bluelink to set up an account and with MyHyundai and they told me that the recall had not been taken care of and scheduled me an appointment to get it taken care of. They told me that this recall had been linked to engine fires.I emailed the dealership and they confirmed that the recall had not been fixed.I really wanted to be satisfied with my choice to purchase from Horne Hyundai because the actual buying process was really low stress and smooth, but I am super disappointed in the dealership for not taking care of the recall before they sold me the car. Even if they didnt fix it before selling me the car they could have assisted me with a getting an appointment to get it fixed right way. I have been driving it for a month and have some trips planned and would have never known there was a potential issue if Blue Link had not made me aware of it.

I went to Horne Hyundai to just “look” at a car that I had been inquiring about with David Harmon .I ended up purchasing the car after he worked extremely hard to get the price that I wanted. He was not pushy and it was a fun experience.

We came from Tucson and it was worth the drive. A surprising pleasant experience. A very friendly staff and a special thanks to Terry.

During my recent visit I worked out a deal with Izzy. He was very knowledgeable about what he was selling to me and his customer service skills are top notch. I hope everyone gets to experience that same customer service that he had provided for me.

The whole process was smooth and painless, Kaitlyn was the best salesperson, she knew her product well.Highly recommend this dealership.

I recently (last week) purchased a vehicle at Horne Hyundai. The Team at Horne exceeded my expectations and I would recommend my family and friends to stop by if they are looking for a vehicle.The Team at Horne had my futurevehicle washed and cleaned and ready when I arrived. They made me feel comfortable and confident with my purchase and most importantly helped me stay within my budget.Thanks Horne for helping me with the purchase and walking me thru the process; my wife and I love our vehicle.Thanks again to the Team at Horne!

This has been “our” Hyundai dealer for the last six years. Good service department, with efficient, knowledgeable staff. Our favorite salesperson is on a leave right now, and haven’t really clicked with any of the current sales staff - not that it matters. I love my vehicle, and feel good taking it here for service and maintenance.

Terry was AWSOME. He provides excellent customer service without being intrusive.So happy we purchased our New Toyota 4 Runner with Horne!Thanks brother!! See you out on the trails!!

Kahi spent the entire day helping me choose the perfect car. He went above and beyond to meet my specific needs when finding the car for me, he made my mom and I feel welcome and even went out of his way to make the car buying experience enjoyable! When my mom is ready to buy her new car she will be going to Kahi at Horne Hyundai.

This is my third Hyundai. I am always treated with respect. It was such an enjoyable experience purchasing from Horne Hyundai. The sales person Kaitlynne Harrell is awesome. She treats you great.

I am sorry I am moving to Mississippi, as they have been so good to my family. I can only hope I find a dealership there as good as Horne.

Just called the place to make a payment on my car, they told me to call back later when finance comes in at 11am I did and she said there is no way to make a payment through them, even though I finance my car through Hyundai finance. They wouldn’t even give me a number the first guy Zach was nice the second lady, very rude and unprofessional when I said thanks she just hung up. She really needs to learn customer service....

If we werent moving wed keep going. Outstanding service!

Our experience with Horne Hyundai was the best of any dealership weve ever dealt with! We did a test drive of a Kona with Kaitlynne Harrell, and she was lovely. The only inventory they had at that time was more upgraded than we needed, and she had us test drive to get the feel but put absolutely no pressure on us to buy, being totally understanding of what we wanted and were asking for. A couple weeks later, we worked with Terry Zeller, who was a super nice guy! He really took a second to listen to what we were looking for and showed us their great pre-owned inventory and ended up selling us a beautiful 2018 Kona that feels brand new! Of course they want to make a deal, just like any sales team, but they care SO much more about making you feel confident in your purchase than most dealers. This will definitely be the dealership that my family goes to first in the future. Thanks Horne Hyundai team!!

Terry the sales man was excellent I just recently bought a car with me and my brother and the experience didn’t seem like they were trying to take advantage of you the service was excellent and I was in and out with a very affordable price

Kahi was great to work with and took great care of us. It was a great visit. I would highly recommend!

I just purchased a new vehicle at Horne Hyundai. My experience was amazing! Izy was very helpful, knowledgeable and friendly. I have never had a good experience at a dealership and Izy turned that around for me. Not only was he very transparent throughout the entire process, but I was able to get the car I wanted thanks to him! Would highly recommend seeing Izy.

We received excellent customer service and amazing follow-up on every question we asked and we asked a lot of questions of Terry Zeller! I would choose this Hyundai dealership over the others every time!

Had a great experience getting into my new Tucson. Would recommend the experience I had to anyone.

Had a pleasant time at Horne Hyundai, Terry helped me out and he did an outstanding job. You wont meet many salesman that are this driven to help you out!

I went here for a check engine light. Turned out my previous oil change with another establishment failed to put the proper amount of oil in my car. Not only did they add the oil they did so quickly and did not even charge me.

I can say this much.... Im never going to San Tan again! Horne has a very friendly and helpful crew!

There is a closer Hyundai dealer, but its worth it to me to drive to Horne Hyundai.The employees are not only conserned with my cars health but mine also. Very knowledgeable and friendly.

Kahe took great care of me before and after the sale of my car. Its going on 3 months now and he still answers all tje questions i have with my vehicle. He is excellent.

We recently purchased a new Palisade and worked with Kahi. He was knowledgeable, friendly, and patient! After looking all over the valley and calling multiple dealerships, I finally found the model with the features I needed and contacted Kahi to set an appointment. The car had only been off the truck a day, but he was able to have it pulled up front so it was ready for us to test drive after having commuted down from North Phoenix. The buying process was relatively quick and easy (we had our own financing) and everyone we worked with was friendly and helpful! Before leaving the lot Kahi was sure to go over all of the upgrades the car had and helped me set everything up which I really appreciated! We would definitely do business with him again!

Our experience started at Horne Hyundai when we were greeted by sales consultant Kaitlynne Harrell. We told her we were interested in a Santa Fe Caligraphy and she immediately took us to one on the lot . She was extremely knowledgeable about the in and outs of the vehicle. She was not pushy in any away and her matter of fact approach to sales was much appreciated. We had done a lot of research on several different SUVs prior to our visit and had narrowed our search down to just four. But her presentation and knowledge and our satisfaction with the vehicle caused us to not pursue any of the other three. We then worked with Jeff Capshaw to settle on pricing. He was friendly and again not pushy and we quickly worked out a deal to our liking. We told him we wanted to think about it and then drove home and talked it over. We were back at the dealership within an hour. Next we met with Jorge Valles the finance manager. Once again he was a delight to work with. He had all of our paperwork ready, we signed and shortly thereafter drove away in our new car. My wife and I cannot say enough good things about the experience we had at Horne, We have had numerous encounters we car dealerships over the years and this was the best experience by far. Thank you to the staff at Horne Hyundai.

The staff is very friendly, however the work was not completed on my vehicle, however Matt he service manager made everything right.

Zack Miller just helped my husband and I get a new car. He was so nice and had a real understanding of what we needed. My father helped with negotiations and he will tell you himself- he wont put up with bs or run around. Zack handled it great and made sure we all were comfortable every step of the way. Thank you so much! It was a wonderful experience and I highly recommend!

I hate going through the experience of buying a car but Kahi made it easy and enjoyable. We actually came from NM because no dealer in NM could beat their prices. Kahi had the car cleaned, filled and ready to go for us once we were finished with financing. He also gave us a great orientation with our new vehicle (Sonata SEL Plus) so that we were familiar with all of its features. BTW better gas mileage than we expected (37mpg)! Thank you Kahi!

I recently purchased a vehicle from here this weekend and was very pleased with the service and the knowledge about the car from my sales lady Brittany... she has since followed up with me to make sure that I am still pleased with the car and I would recommend that if you want a good car and really good service Horne Hyundai is the place I recommend...I would give it more than 5 Stars if I could

I just bought my 2016 Mitsubishi Outlander. Zack was my salesman and he was knowledgable, friendly, and pleasant to work with. My payments are exactly what I expected. I love my new Outlander!

They offer great customer service and even told me about a recall that I was not aware about. So they were able to do that at the same time I got my oil change. It took less time than they thought so I was in and out. The waiting area is clean and was very easy to socially distance.

Had a great experience with both Brittany and the dealership. Everyone was very helpful on my first time buying from a dealership. I highly recommend Horne.

The sales manager has no integrity. He offered me a sales price on an IONIQ that he couldnt even open. The vehicle doors were locked and the sales manager could not open The car was on total electronic shutdown. This deceiving practice sounds like the old Bait and Switch sales practice. I will never purchase another vehicle from Horne Hyundai. I cannot endorse or recommend the dealership. It seems that the family business is more interested in dollars than relationships. When I approached management, the GM stated that the sales manager denied all the communication that was shared to my wife and I.

When I came in, I was interested in the Mazda CX3. I test drove it. Loved it, wanted an out the door quote to discuss with my dad.It was a horrible experience. I already had financing, I just wanted a price. The girl who helped me, Kaitlynne, sat me down, took my info for a credit check (which I didnt need) and kept getting up and wandering around, going to talk to people to figure out financing for me. I didnt need financing. She promised she didnt run a credit check, and I hope she didnt because I did not want nor need financing.She also tried to get me to sign something saying I would buy the car as-is. There was hardly anything on that paper. It was essentially a blank sheet for my signature. I didnt sign it, as I was not planning on purchasing that day. I wanted a PRICE QUOTE.It was ultimately such a horrible experience, myself and my brother and mom who joined me got up and left.I would have been really interested in that CX5 if I had known how much it actually was, but instead I got berated with talks of financing, buying that day, and asking me for too much information and asking me to sign unnecessary documents.If she had given me a quote like $14,700, or $15,000 I would have been ready to discuss with my dad and come back the next day as I have my own financing through my own bank.Unfortunately I got harassed to the point where myself, as an extremely calm and patient person had to physically walk away. I felt extremely uncomfortable and it was overall a terrible experience. It was like a preview into an abusive relationship.No one harasses you like that when you go in to shop for shoes, or a fridge, or groceries, why would someone be that aggressive and run around so much for a vehicle. Please take a look at how you train your associates and conduct sales, because what I experienced is NOT a good business model for your dealership.

Salesmen were extremely friendly and got us an awesome deal, would certainly return!

We became interested in possibly purchasing a new Santa Fe limited hybrid. We did contact them earlier in the week and learned they didnt have one in their inventory. We made an appointment with the intent to test drive a Sante Fe to just to see how it felt to drive one. The individual we talked to wasnt in. Kahi, another sales person, offered to help us. We made it very clear that we were there for just a test drive. He was happy to help us with our request and we took a drive in a Santa Fe premium. The Sante Fes ride impressed us and we told them we wanted to be kept apprised when they received any but only wanted white. He went to check to see if any were scheduled to come in and learned they had received a silver one the night before which had not hit their inventory list yet. Let me be clear, Kahi was extremely knowledgeable and never pushy. We had done our homework and the only limited Sante Fe hybrids in town, and not anywhere close to us, were black and that was a deal killer. He asked if we just wanted to check it out to see the differences between the premium and the limited. We had compared them previously on paper. The car was still on their dirt lot and still had the plastic wrap on it. Once we checked it out, we returned to his desk to talk. Again, absolutely no pressure. We were kind of leaning toward purchasing with a trade in of a limited Sonata. We did our homework for the range of trade in amount and checked Edmunds for the going price of the hybrid limited Sante Fe. We decided to give them a chance to work some numbers for us and they came back with a better than fair offer, one that we were impressed with. We decided to buy! We didnt have our title and live in north Florence. Kahi offered to come out and pick it up and he also noticed the windows were not tinted and would take the vehicle back to have them tinted. That was taken care of today. Needless to say, this was one of the best and painless (truth from someone who hates to go through the process of buying a car) vehicle purchases ever for us.

Would give negative stars if I could. Craig, the internet director, needs to be in a career where people never have to deal with nonsense. Rude and unpleasant person.

This place was awesome friendly staff and they even gave me a free car wash. I for sure will be back here for all my vehicle repairs

I recently purchased a 2021 Hyundai Kona. Kahi Castillo was the individual who handled the purchase for me. I have purchased many vehicles over the years and have never had a salesperson as professional and knowledgeable as Kahi!He was personable, expedite and courteous of our time spent making the purchase. Typically I would not recommend a salesperson to a friend and/or family member, but I will definitely recommend Kahi in the future.The entire staff that I interacted with at Horne Hyundai was really professional and made my purchase wonderful, Kahi was exceptional!

Brittany did an amazing job helping me find a car I love and was very respectful. Thank you so much all your help

Just went in for basic oil change. Comfortable waiting area. Fairly quick service with appointment. Would recommend service dept. Ask for Mike

Worked with David Harmon to get our car and he made it a great experience!

The team at Horne Hyundai dealership is a team worthy of recognition, they took the time and patience with us and worked with us and for us.But let’s go back about a year ago when my son went into the dealership because he wanted to get the car of his dreams or just the dream of getting a car. But he wasn’t ready and that years past, so we tried again meanwhile, Alex working hard to build his credit. We were Praying for a different result.Well, David remembered him it was so touching that the person who remembered us from last year helped my son get into the car or just the dream of getting a car completed him. But you get what I’m trying to convey. My happy tears are getting in way ; while writing this.Loving props to the team that help make this dream a reality for my son, props go out to Jarvis with financing, David for the patient test drive and clear explanations of the car and it’s benefits package, and Jesus for helping us and that memorable call back !! 🙏🏽 and for giving my Son Alex a chance.Alex was so overjoyed with excitement, I convinced him not to sleep in the car tonight, that you’ll have plenty of time to get to know your car as the years to come 🤗😌CHEERS TO HORNE HYUNDAI, take a bow gentlemen!!

Misleading and then lie about what was discussed.

Bought an ioniq through Brittany and she was great! Walked me through my options and was attentive to all my questions. Would definitely recommend!

We were EXTREMELY HAPPY with the service we received from Jarvis and Lorie. We had looked at a different dealership (from where we previously bought 3 cars) and were not happy with our service. Decided to go to Horne Hyundai and were OVERJOYED that we did. Ended buying another car and the service was EXCEPTIONAL. Jarvis made it quick and easy with the financial end and Lorie was so easy with the sale. Both stayed late to help us finish up our deal and walk out with a new car. Would HIGHLY RECOMMEND this dealership. Customer Service was SUPERB. KEEP UP THE GOOD WORK!

Excellent service. They were very knowledgeable and helpful.

Staff is always friendly. Brittany and Terry are the best! So helpful and friendly.

If I could give them negative stars I would. It has been so bad we contacted Let Joe Know from ABC15 news. Worst car sale of all time for us. We are 60 years old and have done alot of car deals through the years but these guys are by far the worst. We purchased Feb 17th and have had to call and go back in trying to figure out whats going on, why we have not received paperwork from finance company or getting our license plate. It is now April 10th and it is just now coming together. General Manager Steve Bennett refuses to talk to us, something I find weak and strange. Usually the GMs are more than willing to talk to you and assure you but he wont even after multiple attempts. I personally will never buy from them again after this fiasco and I wouldnt recommend them to anyone else either. Oh, and stay WAY away from Craig Strand. Not a good guy but more of a henchman of Mr. Bennetts. By the way Mr. Bennett, I see you just copy and paste the same exact response to every negative review instead of actually discussing particular problems. Dont bother with us.

Jarvis was very helpful in going over the warranty information. Also going over the other options for my new car. He also explained how the loan was working for my financing. Jarvis was very informed and helpful in answering all of my dad’s and my questions. Lorie was great and so helpful as I was going through the process of buying a car and being patient as I looked at other types of cars. She is very personable and helpful. I was able to get my car at the price that I felt was fair and I am very happy with my new Sonata. Thanks to everyone that made this opportunity possible.

My wife and I purchased a new car today. We were looking around on the internet a few days ago and thought wed go take a look. I have been driving Dodge products for 2 decades, so wasnt sure what to expect. The best part was the finance part with Jarvis was streamlined, yet personable and enjoyable. This can take so many hours you want to stab needles in your eyes at some dealerships, but NOT the case with these guys. The salesman, Kahi, was awesome, very friendly and spent just ther right amount of time showing me all the basics of the vehicle. They are so high tech. Hes from my favorite place in the world: Maui. He is knowledgeable about the vehicles, understood our goals and made the process as easy as possible. I look forward to doing business with them and having them take care of my new car.

Very helpful for the short time I was there.. thx

We had an excellent experience trading in our car for a new Elantra! Jarvis Newman was very helpful in explaining the financial side and making us feel comfortable. Jorge was great at helping us choose a car and explaining all of the features. Everyone was so nice and helpful-easiest car buying experience ever! Thanks!

Kaitlynne was great! Very knowledgeable and made make things go smoothly!

Good buying experience .Zack Miller did a great job