Daniel, is the name of the Employee who game me really awesome customer service!!! Even though he was already helping someone when I approached him, he was still very courteous, and politely asked me to please wait until he was done with his customer. His attitude was cool from the start and he never lost his happy demeanor. Thank you so much Daniel!

I love my home improvement store! Im always working on something from refurbishing furniture to fix a fence. I can never leave without spending at least $300!!

Employees were huddled chatting away and I waited 25 minutes for assistance and no one ever came. I was passed off and left. The customer Service at the Lowes I went to SUCKS BIG TIME. The lack of professionalism doesnt exist. That store used 2b really good, but it has slowly been going down. The aisles were fill of boxes everywhere. Metal Stairs and carts filled with tools in the way of the view of the customer (me).Thankfully, Home Depot is close by. I went in and a customer service representative took care of me in less than 5 minutes. I bought what I needed and was on my way quickly.

Had the best service. This place is like the Chick-fil-A of home improvement stores. No up sale and work hard to get your business. Yeah they sell the same items as the other guys but they do it with style and flair

We frequent this location. Great for quick home repairs and gardening. Wheel chair accessible bathroom on site and close to eateries and general shopping.

Great experience with Lowes appliance sales department; however, HORRIBLE experience with promised delivery of refrigerator. Didnt show up at all the day promised, didnt show up during the following days rescheduled time. I called both times AFTER appointed times, only to be told Lowes has no control over delivery. Meanwhile frozen/refrigerated food is ruined.

Great place to shop for your house hold needs.

Worst customer service ever. I wanted to see an item that happen to be on the top shelf. First employee gave me directions to the wrong area. Second employee I asked ran around the aisle and disappeared after I said it was on the shelf. I asked a third employee and he page for me to get help. I waited for 15 minutes and no one showed up. What a waste of time. Thanks Lowes for not doing your job.

I diddnt find what i was looking for and just before i was about to leave, the worker named Gerald asked me if i was finding everything okay, i told him what i was looking for and he found it right away. Great customer service very professional!

When we pay for items at the cash register, you collect the information so that its easier for when we want to purchase it again (ie paint color) you can get us the right colors. At least thats what you people keep telling me everytime I purchase merchandise from you, so I want to know why when I called customer service today, Jocelyn was not the least bit nor did she make an attempt to help me today. Guess I will need to change my hardware store to a place that shows a lot more respect and concern for their customers.

I received truly excellent service from Daniel in the paint department. He was so patient and professional as I selected paint. I also really appreciated the consultation he provided.

Good service....so far..lol

Found what we wanted. 3 day wait for delivery. DeeDee was a great help

If I could give this store 100 stars I would!! Hands down the night crew in the appliance section was so helpful with the process of my refrigerator purchase. All the staff had been very friendly and knowledgeable. The ones who helped me the other night with me new refrigerator...not going to say no names but THANK YOU!!! You all are the best

Always greeted with a smile and friendly faces. Very accommodating in allowing me a little extra time to charge my cell phone last night! Would recommend for any household projects in the future!

I particularly enjoy their outdoor nursery. It has a wide range of Genesis and the scenery is soothing. Staff has always been polite and price is fair considering the durability of the merchandise sold.

Great customer service in the appliance department. They have great deals on used appliances. Gerald was great.

Well stocked. Got right in and got right out. Very nice staff always ready to help you and make you feel welcome.

Everythings good except the price and condition of the fruit trees and some other nursery flora. Mostly overpeiced.

Rolled out with a nice grill.Courteous and speedy customer service.

Very good consistent in store customer support. I have been a regular here for months. To mention a few go to staff that helped me for past months: Manir, Rainfall, Steve- so much better than Home Depot and easy choice.Good product variety, long opening hours 7 days a week and easy returns and refunds when product does not fit or does not perform to expectation.Only short coming here is lack of self checkout cashiers. Lines can get long sometimes.

For the hood this place isnt bad. You could get mugged at any moment in the parking lot! I try to park as close to the entrance as possible. By the way theres plenty of parking!Usually its a ghost town in here but today was pretty busy. Customer service was on point! One employee actually walked me to the correct isle and another asked if I needed help. In this store thats a rarity. Usually the employees are sitting around talking because theres no one to help.I was looking at floor tile and the have a huge variety. Very trendy and very inexpensive.The store is always clean and in order. Ive never seen it any other way.Regardless of the customer service I would still come to this store its convenient for me and I think Im a tuff girl!

This is my go to home improvement store. They always have what I need in stock. Which is more then I can say for the other home improvement store in the area.

Customer service need touch improving but theyre lumber not like home depo. Well lite clean store lots plants but there phone service and calling and canceling del should be #1 priority you confirm my order then dont call me . Maybe have rental trucks.

Lowes has everything you need for any project. The staff is very helpful and the store is always clean.

Customer service is starting to fo downhill. All these US companies need to stop following Walmarts footsteps because its all bad for their reputation when they do!!!

Ordered something online for pickup, got the email that it was ready, and show up just to wait for 45+ minutes for them to get it. Im fine waiting, but getting notified that its ready implies that its available to retrieve.

Great store. First time at this location. Guy in flooring dept was very helpful. Would go back again.

Knowledgeable staff and good price.

Clean and nearly organized store. There were not many customers when I visited the store so shopping there was a very pleasing experienced. Stuff was knowledgeable and helped me find what I was looking for very quickly.

You will Most Likely not find any help in the storeANDThere is less cellular coverage Inside the storeANDYou will probably not have a good access to their wifiSO GUESS WHAT?Expect wondering around looking for something you need for a LOOOONG time

Good well stocked store but hard to find assistance when needed

Excellent support and assistance with items and equipment needed for our project. Big Broom😎 A2B 😎

I went to pick up a water filter they page for customer service 4 times. I ask the mem if that was the right one he said yes, when l got home it was wrong. I guess we were disterving him while he was seating behind the desk.

When you want to return something that you purchase with an ATM card and have your receipt you will have to go through some BS.

They do NOT RENT TRUCKS here, the website lies. Its not the employees fault, but do not go in thinking you can rent a truck from this location.

Its way far mor interesting when I get to relocate the places 1st.

I like this lowes very much very good customer service and not alot of wait time to check out

Poor customer service at the paint desk...unable to make samples hard to get help and when he decided to stop talking to a co worker and help me...i got about 60 seconds of attention before he just turned away to talk to another co worker.....i decided to leave and go to homdepot or other lowes location

Lowes was wonderful. The employees are very friendly and helpful all the way thru my purchase, even helped me outside to my car. I definitely will be purchasing things from there again.

Love the store we always come here! Its one of my favorite places and the customer service is always great.

Helpful staff working hard, but still helpful.

Always find what I need!

No one ever seems to know what they have in this store. The website days they have one thing, but when you get there, no one knows what you are talking about. I had two nice associates assist me, but another two acted as if I was infringing on their day. Time to go back to Tractor Supply and Home Depot.

Wasted my time there waiting for online order they could not find despite ready for pickup status. The whole purpose of this order was to pick up item I needed quickly and get out, and it was defeated by their unprofessionalism. It was faster to pick my staff from the shelf myself with less exposure to the germs .

Got great service from the young man in appliances. The water filter I needed was not on the shelf. He located it in his upper storage. Would have rated higher, but they did not have the light bulb I needed, and only one cashier with the checkout a socially distanced 8 deep.

It was very quiet not too crowded brought a nice kitchen sink under 200 bucks love this place.

Was there for pine lumber and to find out there was only redwood and doug fur no pine that i seen

Need some improvement in customer service stuff are not very mach friendly Otherwise it’s good place for home improvement to shop

Awesome friendly people good prices lower than home depot lol...oops!

Good customer service and friendly

Love lowes customer service worker doing returns sweet lady

If I could give give this no stars, I would. The customer service is awful. If you know youre going to need help or have questions I suggest you dont waste your time and go elsewhere. Nobody is there wanting to help customers. You can be waiting 20 minutes for help while 4 associates walk right past you not even making eye contact. No one greets you when you walk in. And lets not even get started on the lines. Lines 6 to 10 deep with one cashier..absolutely absurd

Great service. I was in and out fast.

They were a bit caught off with my order for some reason but the little lady that helped me was super cute. Call me.

Major props to Suzanne and the team at the Pro Desk! Thanks for all the help today. We really appreciate good customer service!!!!

A nice clean store with a very helpful staff.

Im a DIYer, so I shop at Lowes a lot. Most of the time it has what I need, but what I really appreciate is the veterans discount they give. Nice to be appreciated!

I had to walk around at least 10 minutes before I could find anyone to help me, there was no one on the floor no one in the aisles it was very frustrating

Poor customer sevice. Keep getting cut off trying to find out about my online order. So frustrating. I shouldn’t have to drive down thr to talk to someone.

Very knowledgeable, helpful, accessible. Shared my project plans and got great advice twice! They cut my plywood for me too. Everytime I go I always find someone to ask questions.

Online order was completed same day and associates were friendly and prompt with pickup!

Good choices and fair prices I enjoy shopping their

This location is easy to get to from the highway. It tends to have items in stock that nearby locations have run out of. For online ordering, just keep in mind that there are two stores in Antioch and this is not the South Antioch store.

I shop there often great its been great everything I have bought from there is awesome and imma continue shopping there and to me they got the Lowes prices

Store was super clean and organized

If you have tattoos that are visible you are a criminal! I guess thats in their training manual.

Everyone there is very helpful,always.

My home away from home.

Found everything I was looking for and was out the door within 15 minutes 20 max

Items in stock as web app indicated. Fast, friendly checkout.

Didnt have what I needed

Came here to get spray paints to restore shelvings. The spray paint is all locked up in this particular location (not in Lowes @ Brentwood). Got to find Lowes associate to open it up.

Great heavy duty brooms on sale .😃

Allways good

Store is much smaller than home depot, and not as big a selection of items, but they more than make up for it with their customer service, their willing to help or at least point in the direction of the item your looking for......Home Depot on the other hand, staff will ignore you, or look on the ground as you approach them and walk in the other direction.

Ordered lumber delivered by truck, a delivery service I paid $80 for. It was all bundled together, so I couldnt see there was a problem with the order. One half-sheet of plywood was missing ($32), and two sheets of pegboard were the wrong size. The problem is getting hold of them to resolve anything. After not being able to get through on the phone waiting and disconnecting, I did manage to contact someone on their Facebook page. I responded the same day with the order number and other information they wanted, then never heard back from them. Its just not worth the hassle when customer service is so bad. Simple solution on their end: Hire more help. I guess that cuts into profits, though.

They didnt have what i needed. And we got in and out . Very nice place.

My mother purchased a microwave as a Christmas gift to my wife and I. My mom lost the receipt, item is way to big for the dimensions we need. I asked to return the item for a more expense item and customer service said there is nothing they can do. This store has horrible customer service.

Nice staff..well stocked... beautiful plants... wasnt crowded

Good service and helpful workers

Able to find just what I was looking for!

I love this store so much... I got a job there!😀❤

Employees very helpful...

I had to get assistance because items were missing off the shelves but they did have them in stock. My visit took longer because of that. I was able to get what I needed.

Can somebody please explain why there is a lowes AND a home depot right NEXT to each other? PLEASE???

If you need help...forget it! Not well staffed.

My experience at Lowes with fantastic we got everything we needed our register clerk Diana was fantastic and very patient!

If you need to find a hard to find item ask for Angel pass up all the zombies and the break room sleepers and ask for Angel Hes the best he found what I needed and he didnt give up.

Very inconvenient when you ask what aisle a product is on and they send you to the wrong aisle, 3 times.Customer service is cold.Not enough workers on the floor to assist consumers.No social distancing.

I went in because I placed an order online not knowing that only half the order was there so it kind of set things in motion from there because I thought the whole order was ready apparently they dont tell you that when they text you. The assistant made an attempt to help me as much as possible which I appreciate.

Went to buy some plywood and 2×4

After fifteen minutes with one cashier awaiting the head cashier to change shekels to dollars meanwhile the line backed up to the back wall. In their defense we were all 6 feet apart so there was just the twenty of us. Finally, I excused myself from my new found line mates and exited without my purchase. I hate investing time in shopping there because you never know when you will be forced to abandon your basket because of an untenable line.

The only problem I have with Lowes is trying to get someone to help you.

Three weeks ago, September 28, 2020, I visited the Antioch Lowes store and purchased 11 redwood fence panels, cause they are the only one who has all my 11 in stock so I believe and I paid cash plus delivery fee of almost $100. Almost a week later they delivered only 8 of the 11 and told me I need to call the store for the other 3 remaining. After 3 calls talking to asst manager and another 2 calls to the manager they promised to deliver. I even visited the store again to follow up and the manager was not there at that moment and they promised to give me a call and they never did. All of the calls where always initiated by me. Today October 14, 2020, I just check their inventory online and they have 2 on stock, but Union City branch have 25 on stock. I called the store and they told me somebody is going to call me on Monday, October 19, 2020 and I waited 15 minutes with customer support wanting to talk to the manager only to be dropped at the end of the call. I think I will think twice before buying with Lowes in general especially Lowes Antioch Store in Auto Center Drive.

Got a great deal on a closeout refrigerator!

Found help!!! He assisted with locating item.....got cart...friendly. The others I went to this weekend SUCKED....Couldnt find anybody, once I did, not attentive, caring.....bad experience.

Love this place !! friendly and helpful and dont make me feel stupid by asking questions !!

Lowes is my favorite store and the only good thing is that I dont live close to it because I would be doing stuff in my house whether it needed it or not.

This location is great. Friendly staff and clean bathrooms.