Great 👍 service here. Staffing very helpful

Meghan and Anna were great! It was a quick and easy process, great deal, and helpful service.Boxes and packing supplies are also a decent deal here. The boxes are large with handles. We had already bought our boxes and packing tape, but wished we would have waited.

Super helpful and professional, these guys were great! Honestly they saved what started off as a rocky rental experience for me in Illinois and really turned it around.

My husband and I reserved a 16 foot truck to be picked up at 7:30AM of June 12, 2019. When we got there at 7:30AM, no employee was there to open the shop. There were 3 additional customers waiting with us. 30 minutes later, no employee showed up. It is absolutely frustrating to tell us to come by at 7:30AM to pick up the truck when no one was there. We ended up calling customer service with other customers to see what is going on. Even customer service wasnt able to locate the person in charge. Another employee from another Penske location had to come check on this location to make sure things are okay yet they cannot help us check out a truck.I do not recommend working with this store. If your store hours say that you open at 7:30AM, you better be there starting your work hours at 7:30AM. This store location is incompetent. You do not make customers wait for than 45 minutes. Penske was able to get us another truck at a separate location that was already opened.

When you need a reliable truck - Call Penske.

Came here to rent the truck that we would drive from Ann Arbor down to Austin. The staff was friendly and helpful. My brother rented the truck prior to me arriving in Ann Arbor, and it was painless to add me on as a driver after the rental had started. The local water delivery company seemed to like it too, as they were in there renting trucks while we were!

We reserved a moving truck weeks ago for our cross country move. We thought all was fine, until we arrived 90 whole minutes after our reservation started (when they opened, at 8 this morning). Because we got there at 9:30, they had already given our truck to someone else, reservation be damned. There was no warning at the time we made our reservation, and nothing in the confirmation email that indicated that wed be screwed out of a truck if we didnt literally beat the staff to the building.Their justification is that its the busiest moving week of the year and we werent there right when the reservation started. Even so, can you imagine if you arrived at a hotel 90 minutes after the office opened to find they gave the room you reserved ahead of time to someone else? That would never happen (or, more appropriately, it would only happen at a really crappy hotel). Luckily for us UHaul had a similar truck available, so weve taken our business to them and wont be left completely high and dry. Thanks for the extra stress that we totally needed the day before a major move, Penske!

Rent a lot of trucks and receive good service and excellent condition trucks.

Quick service. Staff was very helpful.

Penske truck rental

My first experience away from the South. The guy was cordial and helpful..

Worst service ever. Guy is a total douchebag

Dont use this business. i chose one star because you cant choose zero and post

Pretty expensive unless you are a commercial customer