Everyone was great! This dealership is to go to. The reps are funny, detailed and very attentive. Also they have the best car techs! Highly recommend and made the process easy.

Parts department was extremely slow and seemingly disorganized even though the parts that were ordered a few days prior were available for purchase/pickup. Cashier did not honor the original invoice price but rather told me to sort it out with the with parts department directly, simply stating that the original invoice was ”wrong”.The experience was salvaged by a service advisor stepping in and working to “solve the problem” regarding the invoice. However, from start to finish this simple process of purchasing in stock parts took roughly 30 minutes.

Absolutely amazing experience buying our new vehicle here! Many thanks to Dan for his expertise and support. We are happy customers!

Hands down the BEST dealership and service department that I have had the pleasure of doing business with! The staff is knowledgeable, friendly and they make you feel like family. I HIGHLY recommend this dealership. Thank you, Sesi, for all that you do!

Great service! Quick turnaround, good communication about services provided, and easy in-and-out experience. One thing that could have been improved was communication before I gave them the car, but this impression is probably a result of my relative inexperience with what happens to a car when it goes to the shop.

I always receive prompt and courteous service at Sesi Mazda. Doug treats everyone like family-- he takes pride in his work and wont stop until you are completely and 100% satisfied with your experience. I highly recommend this location for all your Mazda service needs! :) 😀

Its such a relief to find a mechanic that is trustworthy, skilled, and not super expensive. To find all this at a dealer seems rare in my experience. Sesi Mazda has been all of these. I often leave spending less than expected, am never ever pressured into repairs, usually given months notice on repairs coming down the road so I can prepare and save for them, and the work is always top notch. (Originally came after Uncle Eds put the wrong oil cap back on 🤬 and we leaked oil for days before coming here.) Highest recommendation.

I had a great experience with the Sesi Motors sales team. Darin helped me out with a difficult trade-in for the new car I had my eye on. He even opened up the store facade and drove the car off the showroom floor so I could test drive the car since it was the only trim model they had on lot. He is very knowledgeable and will answer any questions you have. Awesome experience all-around!

Our purchase experience with Sesi was great! Our sales representative, Ric was very helpful and and friendly. The finance manager, Andrew went above and beyond to help us with our transaction. Even the owner, Mr. Sesi got involved to help us have a great purchase experience! We recommend the dealer to anyone wish to buy a Mazda!

I bought a new Mazda today and I could not be happier with my experience. Hands-down the best dealership Ive worked with. When I walked in I was greeted by Mr. Sesi, who shook my hand and brought me over to the salesperson, Darin. He was excellent — he actually seemed to have my best interest in mind (a big difference from other experiences Ive had elsewhere) and walked me through every step of the process. The finance person didnt try to sell me an extended warranty or anything else I didnt need, and the tech guy who showed me all of the gadgets on my car even adjusted the lift gate so it was easier for me to reach. I would highly recommend Sesi, and Darin, to anyone. Plus I love my car :)

I love my new 2020 Mazda CX--5 that Ive had just over a week now. Besides loving the car, I had the absolute best experience at Sesi Mazda. My salesperson, Dustin Shankle made everything so easy to understand. He and Noah delivered my car to Royal Oak because I wasnt able to pick it up. For me the service went over and above any dealership Ive ever stepped foot into. Sesi treats their customers like family and Im happy to be part of that family!

I couldn’t have asked for a more easy or enjoyable car buying experience! Bob and Glenn were both so wonderful. They answered all my questions and in the end I left with exactly what I wanted. 10/10 would recommend. THANK YOU!

I feel so taken of when I take my car in for service at Sesi. They are polite, helpful and inform me of all aspects of my car. All levels of Sesi staff are amazing including the kindness of getting dropped off and picked up from work in a shiny new car. 😁

Buying my new car at Sesi Mazda was truly a fun experience! We were treated with kindness from all members of their company - sales representative, finance manager, service manager, tech expert. All were knowledgeable and professional. We never felt pressured to make any decisions. The facility is very well maintained and easy to get to, even coming from out of state. I highly recommend this dealership.

Great cars. Lived our experience doing a couple test drives. Appreciated the low-key sales associate.

Every aspect of the purchase of my new car was awesome. The transaction was smooth, no issues, fair price.

Dan T. is a great salesman. Super helpful and isnt pushy. Everyone was great from my experience. I have limited experience with their service team (thats actually the ideal scenario, a car that just works) but so-far so good there too!

Darin Ballenger was terrific! Friendly, low-pressure, knowledgeable, and most importantly, honest. I am confident in my choice and expect to love my car!

Friendly, knowledgeable, and honest about work that needed to be done. They also have shuttle service to get you to and from work.

I always bring my car to Sesi Motors for service. Doug, who works the counter, is always very friendly and answers all my questions. Everyone is very professional and get me in and out without skimping on service. The car wash is the icing on the cake! Would highly recommend them!

Staff were straightforward and friendly. Process was easier and faster then I expected.

Sesis service has been great for both of my familys Mazdas. Clear communication about pricing/repairs and the work is done right the first time. Very professional.

Very fast and thorough service with an unexpected but appreciated quick wash at the end. Will definitely come back in the future.

The service department folks are always courteous and very friendly. They take great care of my CX-5.

Had some issues with another dealership... months of run around. Sesi Mazda handled all of the problems with impeccable service. Very professional, courteous, and timely! Thank you Sesi Mazda.

First time working with service department. Very professional and friendly staff. Performed work requested and made suggestions for future service visits. Will definitely be back.

They sold me a Mazda 3 that now has 222,000 miles on it and is still going strong.

I love the way SESI MOTORS handles my deal. Very easy and professionally, especial thanks to Mr Darin, Mr Glenn and Andrew. They are all very professional and I was in and out in half an hour with my Mazda6, love it

I had such a wonderful experience buying my car at Sesi. Bob was knowledgeable and answered all of my questions. I will be recommending him to everyone.

Doug is awesome at Sesi Mazda in Ann Arbor. He helps to schedule services, explains what is needed, and is prompt with returning phone calls. I feel confident my car is getting great treatment and I appreciate the professionalism and customer service at Sesi.

Sesi Mazda was wonderfully efficient and professional with the servicing of my CX-5. Dropped it off early and had it back services and washed by 2pm.

Semi Mazda of Ann Arbor does a wonderful job of servicing my CX-5. They are pleasant to deal with, flexible on service needs and reasonably priced. My I’m in the car is always returned to me cleaned and washed.

Very efficient and friendly service. I even met the owner, Mr. Sesi. Very happy with my new car. I wholeheartedly recommend the dealership and service department.

My leased Mazda was coming due and I received excellent service from this dealer. I spoke a few different times with a manager who was very professional and made the experience easy and fair for all parties. I highly recommend this dealer if you are looking for a pleasant experience and great vehicles.

I’m always in and out with service for my Mazda. Doug always bends over backwards to explain everything they are doing for my vehicle. I highly recommend leasing or buying from Sesi Mazda and using Jim Betts as your go to salesman!

Brought my CX-5 in to get something diagnosed and see if it would be covered under warranty. I worked with Doug in the Mazda service department and he made everything very easy and straightforward. I would definitely come back.

Doug was wonderful with getting my CX-5’s roof rack installed and with replacing a couple of pieces that were damaged when my car was grazed by a plow this winter. The service and communication were fantastic, and I’ll be back!

Time consuming routine services.In the last 5 years of servicing 2 different brand cars at multiple authorized dealers, I have never had a wait period of more than 1hr and 15mins to do routine service (oil change + tire rotation + basic checks). Last day Sesi beat me to my worst expectations. Took close to 2 hours to return my car with an appointment. Highly disappointed comparing to service times at other dealers.Everything else was good and seamless from scheduling appointment to handing over the car to receiving the car back.

Super quick and professional service! Great communication and follow-ups.

Great shop. Great service. Superb service rep. I am always treated very well here.

The easiest car buying experience Ive ever had! Everyone at Sesi was great! Highly recommend!

I Was having battery trouble and it was over the weekend and when I tried to schedule an appointment I got a text from Joe who said bring it in Monday. So I did and I was taking care of, the battery replaced, the car washed and I was on my way. Confident that I was no Longer going to have to worry about jumpstarting my car. I’m very grateful for the attention and the care that I received.

Top notch service as usual

Busy but efficient. Super friendly and informative service advisor and so appreciated the extra and unexpected surprise - my Soul Red CX5 was beautifully washed and shiny! ZOOM ZOOM!!

As always, the service was pleasant and efficient.

Always great service at Sesi Mazda!

5-star experience. They met every reasonable demand. I asked for an appointment with little notice, then I asked to move it up. They came through and fixed my issue quickly. I even got a car wash and a follow up phone call to make sure all was well. Excellent job!

Quick service and friendly staff!

I went there to ask about car speakers rattling which is a common problem with Mazda 6s with Bose systems. I asked if it was covered under warranty. The rep said that he would tell me for $135. Thats not a very customer friendly answer. Seems like theyre just trying to extract as much money as possible.

Staff were kind.

Replaced my car battery that died early in the day. Quick and friendly service.

Absolutely awful experience, sales people on the floor were unhelpful. Service department was even worse, I asked for a quote and was treated as though they did not want my business. A younger male at the parts counter was extraordinarily rude and disrespectful toward me and my friend, going so far as to imply I was poor. Please do not take your service and money here

Quick, and professional.

I went with my friend to get an accessory and they treated us like we were unwanted. The on floor sales men were very unhelpful. The man at the counter was rude and took forever, even implying we need other people to buy things for us. And the man that gave us an estimate was off by about $200 Dollars. 0/10. God awful

The Service department at Sesi is great. Ive taken my Mazda to them for years. Routine service is always fast. The few times Ive needed repairs, they can always get the OEM parts, and Ive never had lingering issues.

Service on the car itself was exceptional. There was a little miscommunication on pricing, but but we figured it out in the conclusion of the service.

Very friendly service staff!

Things go fast

Very poor experience

Mazda’s serviceman Doug Schmaus is the best. He explains everything clearly to me and I always feel like he has my best interests at heart. Everyone is very friendly and helpful. I’ve bought several cars from Sesi over the years and never been disappointed. Today I had the pleasure of working with Genell Fries buying my latest Mazda and I couldn’t have asked for a better experience. She was so helpful with everything including showing me the car controls and setting up my phone.