Managed to have some gnarly body damage done by a deer. Gerber completely rebuilt the front end of my Jeep and it looks absolutely brand new. The entire staff was so friendly and kept me up to date the entire time

This was the first time i had to do any repairs to my car, i was so anxious dealing with the insurance and insurance claims and felt overwhelmed. Gerber made this whole process a breeze, they directly handled the insurance company, even offered to set up the rental car reservation with enterprise, it only took a week to fix my front bumper and they updated me throughout the whole process. Everything looks great, they did a high quality job! They did such a great job, but i hope i never have to return again! 😉

Excellent work! They fixed my car after a run in with a deer. Everything was smooth and the work looks great! This is the second time I have had to come here and been pleased both times.

Unbelievable! This place is only at 4.1 for ratings? Should be a 5! Service was amazing from start to finish. Professional and polite workers. The job was done in a timely manner and looks perfect. An added bonus they cleaned the interior of my truck and the exterior. Im still blown away. HIGHLY recommended!

Lets face it, when your car is in an accident, you are already stressed. The Gerber Collission team took my call, got me an appointment, got me a rental car and fixed my car! What a well run location with professional staff - customer service actually exists here! Ive taken my vehicles to this location on more than one occasion and each time, professionalism and customer service are stellar!

Left EXTREMELY DISAPPOINTED with this location. After they replaced my driver side front door, I noticed my door panel was not clipped on properly. Called them and drove back for them to fix it. Not a big deal. However, a day or two later I also noticed that my window channel was not aligned properly (in comparison to the passenger side) which was not like that before I got my door replaced; thereby, resulting in me hearing passing wind every time I drove due to the gap. Drove back in, and Alex told me it was probably because the rubber shrunk after they took it out when they replaced my door shell. I showed him how the alignment was different compared to the other side, but was still told the same thing: your car is 10 years old, the rubber probably shrunk. Whats worse is that he commented I was already hearing passing wind before I got my car door fixed. Yes, I was, which was why I even came there to get my car door replaced, which YOU said would fix it. By the way, that was due to the crooked door hinges, as YOU said before, NOT the window channel. Told me that my only option was to purchase a new window channel to have it installed, though it was not guaranteed it would fix the issue. So, I went to the VW of Ann Arbor for a window channel installation, and they told me that I needed to go to a body shop because the door does not sit/align properly. They showed me how the window channel is not aligned, which was the exact same thing I told Alex. They also said that its not possible for my window channel to have shrunken after they took it off. I wasted my time, gas, and money going back and forth. Now I have to go back to another body shop to fix an issue that arose BECAUSE I went to this Gerber to get my door replaced. My guess is that they probably ordered the wrong door trim and did not want to fix their expensive mistake.

Brian/ Bryan, Tammy and the Gerber team did an excellent job making me feel at home. As soon as I walked in I felt as if I was at a relatives house. Staff here is very friendly and outgoing, more importantly they made sure my vehicle was done on time and updated me often. I would most definitely recommend to anyone and everyone that needs work done on their vehicle. Above excellent! Thank you, Gerber team!

I took my truck to Gerber Collision and Glass after I hit a deer, the staff were professional and polite took the vehicle in on a Thursday and drove it home the next Wednesday they did an excellent job and would recommend them.

My car was backed into another car while it was at the oil change shop so I was told they would send it to Gerber to get it fixed. I am extremely pleased with the body shops customer service from start to finish. Alex was our guy and he was very detailed in explaining what would be done. A third party insurance was taking care of my bill but Gerber called enterprise for me and brought the rental right to their shop, even turned on cartoons for my kids while we waited. The body work was done when they said it would be and they gave me plenty of updates along the way. I was also able to drop off the rental right at Gerber again when I picked my car up. I hope to not see them again (assuming my car isn’t wrecked!) but if my car needs damage repair, Gerber will be my first call!!

Fixed my drivers side lights and bumper.They did wonderful job. Thanks

No complaints. Had my Subaru back with in a week. Cant even tell it was hit. Thank you to everyone at Gerber!!!

Very nice place and people are very helpful and friendly I would recommend getting car repair there great services and updated communication🌝🎅🌞

Tammy was great.

My repair was excellently handled from the first phone call. The staff was incredibly professional and thorough throughout the entire repair process, and worked to get my vehicle back to me quickly. They also handled everything with my insurance company and rental car, making it super easy for me to have the repair work with my schedule. Brian in particular made sure I understood everything with the estimate and repair work, and was super friendly during the whole process. The reception staff was excellent and always on top of things as well. I would definitely recommend Gerber to friends and family. Thank you!

Very nice staff, clean building, They did a very good job.. Very friendly staff. I would use their service again and recommend them to friends and family

Great service and really nice folks!

Awesome customer service. They looked at 2 of my vehicles that had been damaged and the whole process was very smooth and stress-free. They kept me informed on the updates to my car and answered all my questions. Rachel is an excellent employee and great at greeting people when they arrive. Thanks again for helping me with my vehicles!!

I had my Tesla repaired here. Someone hit my car door with their care door and left a decent dent. They fixed the dent and painted the three panels nearest to the dent (both doors and the front quarter panel) so the red paint all blended well. They got the job done in two days and everyone was very professional. Ill use them again if I need to.

First Time dealing with your company and I was impressed with the customer service. My truck was towed into the Ann Arbor location but they were backed up, they were able to send it to the Livonia Gerber to get to it sooner. I use my truck for work and was down a truck, so this was a huge help. I was very impressed by the professionalism of the staff and the quality of the service provided. I was kept informed during the entire process and the repairs to my F-150 were completed a week before I expected them. I know both teams really went out of their way to get this done sooner for me. I created this account just to make this review, that is how impressed I was.

Fantastic service. Very professional. They keep you up to date about cost and length of time of service. I had to come back for additional work and it was a wonderful experience. Highly recommend.

They came through with the promise of having my gas tank replaced so we could leave for vacation! Thank you!!!!!!

Very quick and professional

Gerber is fantastic! I was rear-ended and took my car to Geber because it is the shop my insurance company uses. They completed my car four days ahead of schedule and kept me updated regularly. They and my insurance company worked out all the payments, so I did not have to worry about that at all. All the repairs look as good as new.I did get my car back with the low-tire pressure light on (it wasnt on when I dropped it off), but I was planning on taking my car to my dealership two days later, so I didnt go back in to tell them about the problem at the time because I had to go to work. I did call them to let them know about the problem as soon as I got to work. I had to take my car to the dealership because I get diagnostic emails each month, and my email that month said my airbags might need to be checked (but the airbag light was not on). My dealership did find something wrong with my airbags because of the collision and I expected to have pay for the airbag repairs and to send over documentation to my insurance company to be reimbursed. My dealership also found something stuck in the tire and told me it needed to be replaced and couldnt be repaired due to the area of the tire the damage was in. I called Gerber and spoke with the manager, Will, and explained that I got my car back with the low tire pressure light on and that the tire needed to be replaced. Will called my dealership and paid for my tire AND my airbag repairs, which was unexpected. Although it was not ideal to get my car back with low tire pressure, Will was understanding and I was very surprised at the level of customer service I received (I expected Gerber to do nothing, because I hadnt gone back into the shop when I picked my car up to show them the low tire pressure). Overall, I am very happy with Gerber’s level of customer service, they went above and beyond what I expected, and I would recommend them to anyone!

Paid $3500 to have some rust repair on my wife’s truck, just to have the rust come back six months later. Was told they do not warranty rust repair parts and they will not fix it again.Update: The general manager did contact my wife to let her know that there is Nothing he will be doing to resolve this. Can I change this to zero stars?

BEWARE(apologies for the long review but I feel its important to be detailed, feel free to skip to the end for the summary)I brought in my vehicle from a collision someone else was responsible for. It was a large dent with some paint damage and they wanted $600 for something that probably only needed to be knocked out and detailed. Unfortunately, before I got it fixed I had another accident (I was at fault, I backed into a concrete post) where there was more significant damage to the opposite side of the bumper, tail light, and some of the paneling. They told me that they couldnt give me an estimate until they looked at the structural damage underneath the surface. After taking it in and looking further, they now had claimed it would cost about $2,500 to fix everything, and that they couldnt fix one side (the side I was not at fault for) without fixing the other because they insisted they probably wouldnt be able to put the bumper back on again after taking it off due to the damages.Unable to afford the more significant repair cost, I told them I could no longer have them do the repairs and then so they then informed me of a charge for $110 (including a $10 off courtesy ...) to put the old bumper back on. For convenience, I asked if they could also just replace my tail light while they had the car and they told me the panel was too impacted to replace the light so they wouldnt do it without the comprehensive repairs. Well...I just got my routine oil change and not only were they able to EASILY replace my lightbulb, but they also found a screwdriver underneath the hood of the car. While I cannot say definitively that the screwdriver belonged to the repair shop, they are the only ones I have known to have worked on my car since there was no screwdriver under the hood. If the screwdriver did belong to the repair shop, I am not sure what they could have been doing in there while having my car and after refusing to complete the service...this is just a warning!I never initially insisted on writing this review but after being led to believe the light was not replaceable and a screwdriver randomly finding itself under my hood, I thought it might be worth mentioning for others to be aware of.Short version: I paid $110 to get my car back in the exact same condition it was in (to my knowledge), and its possible they MIGHT have left a screwdriver under my hood for a repair that required only work in the rear of the vehicle.

They outsourced my car repair to another company who was a disaster. America Auto Glass was the name, I believe.

What used to be Whitneys on Main Street is now Gerber Collision and Glass, but the same staff is there. I stopped in for a small repair today and had incredible service. The staff was very friendly and professional. Great place!

The work was completed before promised and I was kept apprised of what stage of work they were in throughout the process. The manager, Will was extremely helpful.

I went there with an insurance claim for some damage done to a door by a vandal. They could have repainted the entire side of my vehicle and charged the insurance company plenty. Instead they were able to polish out most of the damage at minimal cost. A+ for honesty and fairness.

I took my car here, after being rear ended in a driveway. They told me the car would be done right away, as I explained to them, I leave out of town on the 8th. They told me not to be concerned, and they told me they would keep me updated. Well, I called them, and they proceeded to tell me they ordered the wrong part, so although the approval was in, they need a new one. They string me along telling me they are calling the insurance company every few minutes, and I will have my car by Wednesday. Then, they tell me Friday. Then, Friday comes, and I find out they lied to me. They never heard the insurance company tell them they would review it Friday, because the company was closed Friday!!! This means, you guessed it, I didnt get my car back. This left me having to turn in my rental on Saturday, as Sunday they are closed, which means we had to deal with only one car, two days before getting on a plane. My friend had to call in off of work, because he has to go can pick up my car! It wasnt until he told them either this is done today (as he called off work), or they deliver the car, that suddenly they got the approval done. The manager, had the audacity to tell me, it doesnt matter if you leave your car, we wont charge you for holding it. Gee, how nice! So, here I am, fuming at my lay over, writing this review. I hope I never need a body shop again, but if I do, I guarantee it will not be this one. I should have known when I walked in the door, and they were trying to calm some man, who picked up his car, and they had put a miss matched part on his car. He was furious, but I figured, not my concern. I would not go to this place, they do not care about the inconveniences to you, and seem to act as if this is business as usual.

Great customer service and great turnaround. Painter had awesome attention to detail and my car was perfectly clean when I got it back! 10/10

The Gerber staff and technicians have performed several services for me over time, from simple paint buffing to major collision repair, and including the special service of installing a hitch. The crew at the Industrial Blvd. and Jackson Road locations have consistently done a great job. The work has always been of the highest quality and at very fair prices. Everyone in the process, including the estimator and service manager Danny Vogel, Jessica at front desk, Eric the shuttle driver, the manager (sorry, I didn’t catch his name) and all of the technicians at this Gerber location were great to deal with.During my most recent visit for the hitch installation I had a freak problem with a jammed seat belt that occurred when picking up the car. This was my fault and not the result of any work performed by Gerber. The manager and technicians solved the problem and refused to charge me for this critical repair.This is the most recent in a series of great customer service experiences I have had with the Gerber organization.

Wanted to schedule an appointment for a week and a half out for an estimate. Took it elsewhere and was taken care of instantly.

Great service and work!

They are amazing and go above and beyond to help people, especially the manager, Will A., he turned a complicated gloomy day in a great service and increased our faith in humanity, really amazing people. We are very grateful and will recommend them to everyone!

Gerber Collision did a great job lately on damage done by another party in a collision. I have personally used them before and I am also an insurance agent. Both myself and my clients have seen Gerber do a great job. I would recommend using them!

To put it concisely: every part of my experience with them was perfect. As an Allstate employee, it gives me great comfort and confidence knowing our preferred associate in Ann Arbor does such a great job. This was my first personal experience with Gerber.

Good service and customer care. Satisfied with their work.

Fixed my truck. Looked great. Discovered a small issue with my tail lights. They fixed it under warranty, no problem. Good business.

When I initially called Gerber Collision about my mirror, they told me to come in for an estimate. My friend who works for my car company was able to get me another mirror so I just needed to pay for the labor. Upon coming into Gerber Collisions, not only did they squeeze my car in despite being full of appointments, they REFUSED to charge me! I even asked if they took tips and the general manager just told me to repay them in donuts! I can’t say how much I appreciate such kind and friendly service! This company clearly doesn’t try to rob their customers, I’ve gotten a very reasonable estimate from them before (like three hundred dollars less than what my dealership estimated) and I’d recommend them before any dealership!Thank you, Gerber Collisions!

They did a great job repairing my hatchback and the broken window. They even vacuumed the car out a little bit. However I wish they would have taken the shop vac to the wheel well where my spare is & gotten the water vacuumed out from when I went to drop the car off and it was pouring rain with no windshield. Luckily I got my car detailed the next day and when they went to make sure all the glass was out of that area they about an inch of standing water that would have eventually rusted.

When anyone sends you here for an estimate - REFUSE. Comcast has better customer service than these people. Rude, time wasting, no people skills, and not equipped to handle the SIMPLEST of tasks when it comes to repairing older cars. & when I refer to older cars, I am talking less than 10 years old. Save your time & headaches. Go somewhere worth your time and customer focused.

Ive been here twice and the staff was helpful and nice. I cant comment on their auto work since both of my cars were totaled, but for that end of things their service was great.

They know there stuff. Period.Highly recommend.

Great customer service! They know how to treat people and it shows in spades.

Despite an issue Will the manager was able to complete the repairs. He went out of his way to make it right and get our car back to us as soon as possible. I cant say enough about a business that cares about its customers. Every repair will have unknowns and issues having someone like Gerber on your side to deal with and do everything in their power to get you back on the road makes a stressful situation bearable.

People at Gerber were very professional. They gave me an estimated time to completion and they stuck to that timeframe! When I dropped my car off they gave me a ride home too. The man who gave me a ride home was very friendly and Professional. the work for my bumper on my 2017 CX9 was done timely and done right the first time. Looks good! Thanks Gerber! Highly recommended.

I really dont understand why Gerbers have poor ratings. They were great with me when they fixed my car door back in November when someone slammed their door into mine. I took my car back last Friday for an estimate when another collision center did not give me good service. Gerbers Collision made an appointment for me to be seen an hour and a half later after my phone call.Im now taking my car in to get three claims fixed this Friday and Im so glad I stuck with my gut and decided to go back here. They treat you with kindness and respect. The people look happy to work there and they are so friendly. Right now Billy is working with me and hes fantastic as well as the rest of them.

They do great work, parts were ordered and received quickly, and work done as promised.

Excellent service, honest quotes and pricing.

This was my first real car issue and thank goodness it was a minor one. Upon connecting with Gerber to have my car appraised, I was met with How are you, are you ok? on the phone. I understand from a legal standpoint if I was hurt then there would be more pipelines to go down, but this question was genuinely meant to see how I was...was I ok. That right there set the stage for how impressed I would later be with Gerber. Taking that second to check in on someone really meant a lot. I can imagine for someone who may have gone through a more traumatic experience they would want to feel heard and understood, and not just treated like another customer with another damaged car.After my car was evaluated I was educated on how all the financial transactions would occur, which helped add peace of mind. Everything was itemized and explained, again of which I am thankful for. No hidden expenses.Once the car was brought into the shop, I was given notifications at every step of the way on my cars status. Originally it had been a two or three week repair estimate, but they managed to finish it in just four days...down to the minute of their estimate. With a fresh wash too!Truly I am very impressed with the service, professionalism, and attention to the driver experience that Gerber provided for me. At the pinnacle of this is the focus and communicated care they placed my way. Are you ok? Little things like that speak volumes, so thank you to Gerber for all your help. Specifically to Casey for keeping me up to date on things and Joe (I think?) who first drove me back home after dropping my car off.On one hand I hope I never have to come back here (obviously), but rest assured if I ever need to I am comforted in how well Ill be taken care of. 10/10 recommend..

I just wanted to say thank for for a great service experience on my 2004 Scion. It was the first time I had ever made an insurance claim so I was a little nervous about the process but you all were great. Shrita was awesome and took care of me start to finish and really went above and beyond. Just wanted to tell you how happy I am with the service I received here and that ill be recommending you to friends and if i ever need collision work (hopefully not, but you never know!) Ill certainly be back again!

A total waste of time! I showed up for my appointment to have 2 estimates. I called last week to set these up, specifically stating that one was a hail damage estimate. I show up and they said that they couldnt do the repair but they have a 3d party to do the work and that other company would do the hail estimate. So the guy at Collex says he could give me a best guess which wouldnt even be a quote since the other company would have to do that. Why would a company not have the 3d party on hand to give the estimate when they knew I was coming in for hail damage estimate? Learn from my experience...Dont waste your time

Great workers

Took my car to this shop last week; I was not impressed. They were recommended to me by a friend who stated that it is a reputable shop. The manager tells the service person to put me down for an appointment which will have to be scheduled an hour later, because certain individuals had to go to lunch. I informed the service person it would only take a few minutes view the damage on my vehicle; however, if I had to wait an hour I would just go to another shop. The manager didnt look too pleased but the service person agreed to come out and take a look. I was given a reasonable estimate, but was told the job couldn’t be guaranteed as to how long the repair would last. I didn’t feel the confidence in the statements that were made to me. I ended up taking my vehicle to Stony Creek Collision who was 100% less and did an outstanding job!

After promising to send updates via email and text messages, 13 days came and went without a single automated communication. I decided that Id have to contact them myself. Instead of simply apologizing they blamed my insurance company for the lack of communication.- Update: It would appear that the problem may be in their automated customer contact software. Even though the local staff was quite professional and helpful, my repair was waiting on my insurance company and/or me to take action - the system simply didnt notify me of that fact. That is a fixable software issue. I would use this shop again, I just wouldnt rely on their system to send me status. I have received good info every time I have dealt with a person.

First visit to get quote for damages caused by a deer. Very helpful, courteous & professional.

I just got back my 1998 Grand Marquis and it looks like new!! Your general manager Shrita was a joy to work with, as was Cassie and everyone at the shop. My vehicle and I were both treated with the utmost respect and given top notch service. I am so pleased and I will highly recommend Shrita and her shop to everyone I know!! I truly appreciate everyones efforts.

Good quality and service. Professional staff.

I just called and asked a rude girl if they paint parts for cars. I was put on hold for a few minutes and then hung up on. I called back and got a pick up hang up with a chuckle in the background. Dont worry, me and everyone who will listen will never call again.

They did an awesome job at a reasonable price.

Our insurer chose Gerber, not us, and it was a poor experience. It was supposed to be done November 16th, then they said the 21st, then the 23rd, then the 28th, then the 30th. They estimated it wrong, needed more parts (an entire quarter panel!), and then said they needed more time because they paint wasnt holding up. They just sounded like they had no clue what they were doing, and no idea when theyd be done.

Pretty sterile staff, but sufficient and professional.

Great service with quick reliable repairs.

Good service, I got the evaluation and quote to fix some scratches in my car. I will definetly make an apoointment:

Not much space to move around once you pull in there. Having a vehicle towed there has got to be a nightmare

Hey guys. I crashed my bicycle and almost went into traffic yesterday due to the sand/debris pile that has been sitting on the sidewalk at your entrance for a year now. I guess it wasnt too important. Maybe a lawsuit is.

Good as new job on my car after my collision with a stop sign!

Dont believe in the times they give you my car was there for a week and they turn around and tell me that its going to take another 2 weeks in order for them to fix it so 3 weeks altogether ridiculous

#AMAZING

Great service

Awesome

Good