I cant thank the folks at jbrider enough. I have bought 2 cars here and they are always so nice. I have been through some tough times and they have always been understanding. Thank you for helping me when others wouldnt

Ive had my truck from them for less than a month and it has shut off on me twice. First time (2 weeks of having it) my alternator went out and it took them a week to fix it and now theyve had it for 3 days and havent even started working on it yet and expect me to still make a regular payment when they sold me a lemon. Be careful buying from them because its all a scam.

Had my car for a month, got it back and with a week... it was smoking, running hott and jerking as I would drive it. PROBLEMS THAT IT DID NOT HAVE WHEN IT WAS TAKEN THERE... now they are saying that they are going to have to order a new part

Just bought a 2018 focus had it less than a week and sat in shop for another week. Mechanic has no idea what hes talking about and they dont even try working on payments with you. My first payment of 250 is due soon and theyre expecting the whole amount even tho my car was in shop longer than I had it.

The process was anything but quick, however they were apologetic for how long it took. They were over all very nice and polite. They got me a pretty good deal on a car especially given my financial situation.

Ensure you as the customer check the vehicle you plan to buy for any recalls because they will not! They swapped me into another car after having issues with the first one that had 4 major safety recalls not to mention other issues as well. Do your due diligence and check everything over with a fine tooth comb!

The service department is awesome. They will go above and beyond to help you. John the manager, is so nice and understanding and keeps you in the loop of things which is beyond important. Thank you guys for helping me, and fixing up my little red!

Excellent service, gave me a great deal and am driving home the car I wanted. Absolutely recomend!

Ive ALWAYS had a horrible experience with the service center directly. They dont fix what you ask to be fixed, say theres nothing wrong with it, or they fixed it ( when they did NOT). EVERY SINGLE TIME i have to get upper management involved..& still never gets fixed. Warranty is a joke, when they deny any probs or play instead of fixing. Cnac is awesome, but the jokers at the service center definitely have made me decide to never shop Byrider again ( after 2 vehicles & several references for others who have purchased as well).

Went there to get my oil change. Respectful and reasonable price!😊

They were extremely professional and I walked out with the vehicle I wanted. Quick and easy no hassle!!!

Have been with Byrider for some time now and have always been able to count on them when my vehicle needs serviced. John and his team are friendly, fair, and honest. Always surprised by their quick work when repairs are needed. Brought my car in to have wheel bearing replaced and it was ready to go by lunch time, making it safe for me to get back on the road.

I thought oak motor was great til the upper management got involved and they were horrible.Byrider went way beyond and way above to get me in a car that day. Everyone played a part from customer service to upper management. The all were nice and treat you with respect. To all of Byriders employer Thank You my walking days have eased up

I had my 2010 Edge for just over a year the motor locked up on me left me and my family stranded. Told them where it was so they could pick it up and well they have no idea where my car is! But they want that money!!!!

Very Helpful!

Had a car previously from them... Was in a wreck and as soon as insurance paid on the car I was able to come and choose another car to my liking pretty quickly. The sales men and finance people are awesome and friendly. Prices are a little more than Id like but then again it is a good place for people to little to no credit.

Only good part about this JD Byrider is the service department manager. I was convinced to buy a extended warranty that I was told would cover everything including electric yet every time I take it in for something I’m told the warranty does not cover it. Account manager dodges all of my questions and is very unhelpful and honestly quite rude.. Service department manager (John) has helped me as much as he can. Very nice and respectful and has made coming in for service a lot better.

We purchased or car on 8/8/20 we were so excited for this purchase its a beautiful car that looked like it was in good condition. Less than a month later we took it to Kentucky over labor day weekend and started having transmission problems got it back to the service center on 9/8/20 and was to they had to replace the transmission. They had it for almost 2 weeks we got it back with no cost to us (besides the inconvenience of not having the car). Everything seemed fine until 1/30/21 when we started having transmission trouble AGAIN!!! had to have to towed from Marion to Anderson that cost me $125 theyve had it for 2 weeks I just called today 2/13/21 to find out what they found on my car and it needs another transmission. 😤 I was told it will be 2 more weeks before I get my car back so Ill have made 1 months worth of payments with no car . Definitely feel like we were ripped off. So if youre considering buying from them just beware every story isnt a happy ending. Ive made several complaints to the sales department that have fallen on deaf ears. was basically told it would have to go to the shop 3 or 4 times before they would help me.

Great experience, they did what they had to to get me the car I wanted no matter what. Even though its over priced but knew that going in to buy her pay here and not having best credit. The warranty option is amazing just picked my car up from shop and was quick and explained everything that was going on with my car and even better now. If had to redo the experience I would again.

Kody helped us get in a vehicle that would fit my family of 7 and still have plenty of room.

This is the worst car company I have ever dealt with. I got laid off of job due to COVID. Before that I got paid on Fridays and now I don’t get unemployment until Monday’s so instead of working with me and changing my payment day I get charges every time for check not going through. I highly recommend getting a vehicle through Car Max or anywhere else but here!!!!!

Everyone there worked with us to get the vehicle and we thank you all we love our new Outlander ! We highly recommend Byrider!

Great customer service. Fast and friendly. Genuinely nice people to work with.

I had A LOT OF TROUBLE keeping up with & making the payment. As well as having trouble with the vehicle that seemed to have trouble immediately after receiving it. Took it in for maintenance on the coil packs where I was informed that no loaner vehicle would be given. So pretty much, if I needed to get my truck fixed, Id have to go without a vehicle until it was repaired (which I was also told, would vary according to what the repair would require) & I couldnt go without a car with 2 kids.

Great customer service

They were awesome!

Eric was very helpful and polite

Eric was a pleasure to work with I would recommend him to anyone. Eric definitely has excellent customer service. JD Byrider definitely went above and beyond for us and got us into a vehicle in the same day. They even worked with us knowing we didnt have the best of credit. So I want to say Thanks to all involved in getting us into our new car today much appreciated! You guys Rock!

John Doty and team were excellent. I was there to get my headlight fixed and it was completed in a timely manner. I would definitely recommend the company’s service to others.

Always quick! Always professional! Wont take my car anywhere else!

I was very happy with my visit! Eric got me into the car I wanted not just anything! Everyone was nice that I dealt with! Thank you Eric! Its always nice to have a pleasant experience when looking for a new vehicle!

Not friendly people and there customer service is very very poor. I wish I would of done my business through another byrider in indiana. I was laid off from work and was behind one payment and they wouldnt work with me.

I just had my vehicle in the garage and John and Trevor that work there are the best every time I go in there I am treated with alot of respect and they are very good at their jobs . I wouldnt go anywhere else .

Thank you Mr. Kody for helping meinto a worry-free car, I love that the process was very easy and simple! JD Byrider. Thanks! I got my life back!

Kody Edwards is the man to see. Came in with a non running trade in and some cash walked out with a new ride and an affordable deal. Great for first time buyer or trade in, can’t wait to see what the future has in store

Very helpful, worked with me on a down payment and made it an overall great experience

Everyone here is very helpful and looks out for what is best for you! I love that my car has a 24 month warranty even though it’s a 2009. It adds a sense of comfort while driving. They want to set you up to succeed, not fail. Great Guys! Chris is relatable and makes friendly conversation to help ease the stress of buying a car. Super GREAT experience.

I thought getting my car serviced was gonna be a nightmare. John D. proved me wrong. Such a nice, honest guy. I highly recommend!

I’m only leaving a positive review on this because of one person. His name is John Doty. With all of the issues I’ve had and with the junkers Byrider sells, there have been many. But through it all John has always been kind and understanding and exhibits the best customer service I have EVER had. So thank goodness for John otherwise I probably would’ve driven my POS Byrider car through the sales door.🤷🏻‍♂️ Thanks John.

They worked extremely hard to get me in the car I had my eyes set on and at an affordable price.

The car I chose was very nice . I wish the service inside was a little faster but no complaints so far. Also they are a little demanding about auto pay that should not be a big fuss. If a customer prefers to not have auto pay that should be the end of the discussion. In my case it wasn’t ..

Eric and the entire team were a pleasure to work with. I left in the vehicle of my choice quickly and with no problem. They put a smile on my face and I would recommend everyone with any kind of credit problem go to them for a fantastic car! Thanks a bunch :-)

Thank you JD Byrider of Anderson, IN! So helpful in getting me into a new vehicle after my accident! Always great customer service!! Been a customer for 2 years now and well always regret family and friends to yall!

Excellent job on fixing the rattling and shaking on my car. Its running better than when I bought it a month ago. Its so quiet I forgot it was still running. John was courteous and explained everything that was repaired. Id recommend them, and will visit again if there are any other problems.

John, the service manager, was great! He was super helpful, very knowledgeable, and made it possible to get all of the things fixed on my Jeep. The service techs diagnosed and fixed my Jeep in a timely manner and I very much appreciate them. Thanks guys for everything!!

I am very impressed with the customer service, very nice people who went above and beyond their jobs to help me. I can’t thank John enough.

Rick and the guys always take good care of me. I’ve been bringing my vehicles to them for almost 10 years. They always do a great job and usually it’s done quickly.

My truck blew up on my way home from work. I had to be at work the next day. I walked in with $500 and the title to my blown up truck. I walked out with a Toyota RAV 4 that I absolutely love. Thank you J D Byrider I wouldnt have a job if it wasnt for you guys

They were great! Worked with us! And got me into a nice reliable car.

I have been with JD Byrider for years. My warranty covered a lot of repairs. Their auto repair shop not only managed to fix my vehicle but they were also quick doing the repairs. As long as you make your payments on time you will have a great experience at JD Byrider. My warranty ran out and they were still able to fix my van cheaper and with speedy service then most other shops. Thank you JD Byrider sales staff, cnac, and your auto repair shop. Great job ladies and gents

All together It was a very fast process. Sales man really wanted me to be happy with my decision & allowed me to take my time. I truly appreciated that.

This place should be called RipRyder! They Rip everyone off! I would give them a negative 0! They are cold hearted people to continue to knowingly keep up the same shady work practices they do. I wouldnt wish my worst enemy to get a car from them...they are that horrible.

Helped my daughter establish credit

Love my sales man, but the finance guy took so long I was late getting to where I had to go and did not get done what was needed. I still love my new car though just dont appreciate how long it took. Last time I financed a car it was done on the phone and I signed paperwork when my car was delivered to me at work.

Stan and Kody are awesome, great experience! I know a lot of people say J.D. Byrider is a waste of money and for people with bad credit, this is not the case. we’ve bought 4 cars from them, and all have been within 5 years old. They all have had low miles and a great warranty! You can’t by a used car from a Ford or Chevy dealership with a 2 year power train warranty. This is a great place for anyone, and the customer service has always been great, Stan and Kody were awesome to deal with! Thanks!!

Jennifer and Michael are both unfathomably incompetent employees, the latter even being the “manager”. Zero regard for customer service or respect, for that matter. Do what ever you can not to purchase from this scam of a company unless you want to deal with complete morons like the manager and Jennifer for hours.

Ive always had a great experience with JDBrider service center, sales dept., and the financial dept.. treated with respect and professionalism. If there is any kind of issues; All depts. take care of what ever the issue may be in a quick manner. John and his whole crew; which work at the service dept. Is very professional and great at what they do. Lisa in the Anderson IN. Sales dept. is who to ask for. Make sure and tell her Ceylon sent you.

They got me in very quickly and was done with the job and just a couple hours. I was expecting it to take a day or two. And they got it done for about the price that I could have bought the parts for myself.

Bought a new dart Service was great and painles here I am 2months later and engine blew up in Florida and Jon at the service shop was a pain in my back side but will say thanks to best extended for going the extra mile to get car fixed

My experience has been fantastic. I have a great car that is affordable for me. Lisa is awesome!!! If you need a vehicle go see her!!

It was absolutely wonderful they were friendly kind very helpful and they did what most people couldnt help me doing that was getting in a car for a little bit of mess and then I appreciate everything that they did very much

Best customer service I’ve seen in a long time. John at the service center has went above and beyond to help make my expiernece with them nothing short of amazing.

Zeb stayed after hours with Andy and fixed my windshield wipers they are great guys and great employee at your Anderson vehicle service dept in Anderson!

Fast approval. Low down payments. Nice vehicles.

This auto service business has helped me tremendously over the years. I wouldnt go anywhere else. Very reliable and very good at what they do here!

Was able to help me . I got the vehicle I wanted ford f 150Thank you

Guys did a great job getting me fixed up in a pinch for time. Thanks John and crew great experience.

Lisa Anderson was the most helpful people Ive had to do business with. She helped me leave off the lot with a car within as little as hour and a half. Thanks Lisa &JD Byrider

Very nice car, 2015 nissan altima, at an affordable price.

Thank you so much for giving us a car Thomas and me both are very happy with our new car thank you and referrals will be sent into there :)

I am thankful for Manager John and My guy Trevor, when I leave them ik its done right... They listen to me and is always helpful..😚😙😗

John and his group at the service center did a great job on my car.had it back up and going in a week.greatly appreciate the job well done guys thank you.

John took major concern for my situation and made sure everything was taken care of. Got my car back in a day. Keep up the good work guys..

Excellent people and easy process. The staff were honest and helpful at all times.

The customer service was amazing. They didnt just help me find a vehicle they also did whatever they could to accomodate me in every way. I would go there again and recommend anyone I know to go here.

Chris was very nice & helpful ! & very understanding thank you Chris for the help today :)

John was really helpful and was able to accomplish everything I needed them to do

They were very helpful with alot of things the only problem i had is alot of the full payments werent disclosed to me until i signed and put my down payment in

Jon and Trevor went above and beyond to get my car back to me as quick as possible for me to be able to get to work.

The people in sales are wonderful, but of course they kind of have to be. Thats how the company makes money! Im a younger guy who works hard to be and remain totally independent. JD Byrider challenges that independence by selling extremely unreliable cars. I signed a 4-year agreement and right now Im just under reaching the 2 year mark of this God-forsaken contract to be over. So far, the radiator has been replaced along with the radio and some other minor but necessary replacements (in regards to safety). Now today, Im almost 3 hours away in my hometown visiting my family (I have an ailing grandfather) to help out and my transmission has failed and its costing $1500 to replace. Of course, none of the issues with my truck were covered under the Service Agreement. I actually start my 2nd job tomorrow and I have to find away to not only get home, but to get to both jobs AND get back to my hometown once my truck has been fixed. I would also like to note that I find it odd that when setting an appointment with the JD Byrider Service Center for an oil change that the closest available appointment is always at least a week away (sometimes 2 weeks) and the Service Center lot is ALWAYS packed full. I honestly feel like JD Byrider sells the cars patched up enough for issues to go unnoticed for awhile and once the customer has the car and it breaks down, they either cant afford the repair and stop paying for a car they cant drive or they pay for the repair and need an extension on the payment.....and JD Byrider starts bugging you and your references less than 24 hours after your payment is due. My payment was due on a Friday and I needed to make the payment Monday when I picked up my check from work because I was out of town. JD Byrider just repossesses the car (which the customer is still responsible for paying off) and just patches the car up and sells it again. If it wasnt for God and a blessed family that supports me because they notice what Im striving for and how hard I work, I dont know what I would do. Please, avoid this place by all means necessary. Youd be just as good, if not better, to buy at a smaller buy here, pay here or even get a car from Craigslist.

They are really nice & surprisingly honest!Very helpful & polite

The service department is excellent, the guy up front John Doty really went above and beyond to help me out. I recommend them to everyone.

Lisa really good at her job, answering any questions I had.i had a great experience.

The car service crew are by far the coolest people I’ve met!!

Great work done John Doty I think thats spelled right was awesome even stayed a little late so I could get my car back great guy.

I have had a great experience this far 😊😊.. Walked in with little money and walked with our New Car

I had a great experience. And dana did an awsome job working with us. I would refer him to any one.

Nothing major has every went wrong with my HHR, but when it started rattling and banging I was worried. I called and made an appointment to have it looked at in hopes it would be under my warranty! Just my luck it wasnt!!! John kept me updated with what was going on and inforome before doing anything. In the end he worked with me giving me an amazing deal on the work hed done. I will go to the shop from here on out for any work needing done to my car. Thanks again John. You were great.

Super friendly and open! Great place to start rebuilding your credit!

Absolutely HORRIBLE customer service. I went in with my girlfriend to buy a car and I asked a couple of questions to get a reply saying “ You’re not buying a car she is.” COMPLETELY disrespectful.

Very helpful. Happy to work with my budget.

John Doty great customer service! Always getting the job done.

Friendly and knowledgeable staff helped me get into a good vehile at my time of need. Thanks Anderson IN JD Byrider

Just got approved. Great customer service and they care for you at JD Byrider

The guys at the shop in anderson always do a great job. They are always polite and speedy . john is the best! I always refer people to jd buyrider because you are always taken care of.

I really do list be doing business with jd byrider they always treat me right and have very good reliable and dependable cars and their service department is the best in Anderson very honest and friendly great techs

Great experience, very helpful in getting us a car

Jon at the maintenance store is the best most caring mechanic there Im very thankful for him ~Zatia Milhouse

Everyone was so friendly!

Lisa was very helpful and had a very friendly as well as positive attitude.