I gave this location one star because there isnt an option for zero stars. My advice, dont be late, show up on time but at wrong location (not familiar with the Anchorage store locations). I showed up on time i. 2019 at the wrong store and then was told where my appointment was. I called while on my way and I was advised that I would be charged for the entire hour no matter how long it took to get across Anchorage. I was clearly going to be over 20 minutes behind. I offered to reschedule and she said that is fine, but I would still be charged for the entire missed appointment. I told her I would come down anyway then and she ACTIVELY tried to discourage me by declaring that prep would take too long and I would be wasting my time. I showed up and pleb my case to no avail. Got a mediocre 30 minute massage. Spoke to the franchise manager and she was not willing to make things right AT ALL. I am a loyal customer at my ho.e store, but I warn all who arent from Anchorage to beware. These stores WILL actively try to rip you off. BTW: I got a better massage two days later at one of those oriental mall places.

2 stars for a nice professional therapist, but I hate they dont actually go the full hour!Edit to reply. Either way It was 40 minutes massage

Great customer service. The team and Christopher were great at listeing to your needs and make suggestions.

I went in three times. They rope you into a year contract with out telling you anything about. Then after 3 visits I canceled. The first gentlemen was nice and gave a good massage then the second lady was hitting on me, telling me her husband and her were having problems and how I should be a model for tattoos. The Third time the new lady just gave a bad massage. Now they are saying I couldn’t cancel and they be charging me $70 a month till I get a doctors note saying I can’t get massaged. This is all very unprofessional and I am very unhappy with the service and professional nature of this establishment. I don’t recommend this place.

I want to start by first off saying this review is specifically for the anchorage location on Seward hwy. my home massage envy in Knoxville TN was amazing very kind, understanding, compassionate people, who put off an energy like they had passion for what they do everyday which is facilitating customers relaxation with massage therapy and customer service to best of their ability.I just recently moved up here and the woman working the front desk has a poor unprofessional attitude and a very unhelpful stance on any concerns or basic questions I had for her. A change from the volunteer state. Very robotic feel to the exchange if a robot could take on the “catch me outside” attitude or embody lil tay.It has been 2 months here and the hours of operation don’t match what is posted online. In addition when you try to find out through a phone call they also have neglected to post them there so I’m calling on a Monday at 3 o’clock pm when every other business under the sun is open. It’s frustrating for customers simply trying to schedule an appt. which is why I highlighted communication and unprofessional as the root concern of this review. I continue my business with massage envy because I know this is an individual or regional group lacking in the skills necessary to provide the service and not the whole of massage envy’s employees.

I’ll start off with the Pros. Massage Envy (I’ve been to three so far) always is clean and comfortable. Good relaxing music with water/tea/mints and friendly staff. I love the fact they have you fill out paperwork beforehand so you can get what you want out of your massage.I have always loved my massages here so this review is not a reflection of any of the massage therapist!!!What really bothers me about the company is the lack of time that you’ll get. This has happened to me at 3 different locations with 3 different massage therapists. So I know it’s not them- it’s the company policy.Today I had an appointment at 2pm for a 60 minute massage. I got here at 1:50. I went to the bathroom, filled out the paperwork and was waiting for my massage by 1:59. At 2pm my massage therapist was walking out another client, greeted me around 2:05 and the massage started at 2:11. The massage then ended at 2:58. This may sound nit-picky but that’s 13 minutes of a massage that I didn’t get and this is consistent to every visit at various locations. With it being $60 for the hour and recommended tip (from the company) being $18-$30 for an approximate total of $84... that’s $18.20 of a massage that I missed out on. They need to add in greeting/getting ready time and not cut into the massage time.

I have been having chronic issues with pain in my sciatica and my neck and my lower back. I finally broke down and decided I was going to get a massage. This is my first time at Massage Envy and definitely will not be my last. Im not 100% sure but I think my masseuse was named Chanda and she did a really good job. I just wish that it could have been longer than an hour but Beggars cant be choosers right? I also love it they have an app so you can actually go online and you can book your appointment and you can actually mark down specific areas that you want targeted instead of having to call and wait on the phone for someone to answer and then having to explain yourself to them everything is online and it is wonderful.

Great customer service and massage

These girls are the best up front. I see Jeffrey and Amy, they are my favorite therapists. I always leave feeling like a million bucks! They always make sure every person leaves feeling relaxed and special. I will always come here to get a massage and see these girls bright smiling faces! Highly recommend!

The atmosphere is very soothing and relaxing. Got my first massage done at this location, I can not brag about how much it helped my back. Amy is wonderful and knowledgeable about how to help my specific areas that need worked on. If you are considering on massage places, I would highly recommend giving them a call.

I’m from Anchorage, but let very good night in the lower-48 right now. Because I was on vacation and a member of Massage Envy it seemed like a great time for a relaxing massage. Michael was amazing!!! He was “medical” in his approach and really worked out some tight kinks. He knew exactly where I needed the help. Highly recommend!

They canceled my appointment less than 5 hrs from when I was supposed to show up. This appointment was booked 3 weeks in advance. The receptionist was not helpful at all. Just offered to reschedule. If I as the client were to cancel the day of I would be charged for the time booked. I asked if I would be compensated for this and was told she would have to talk to her manager and call me back. Guess who never heard from this lovely establishment. These people suck.updated 6/3/19I was sent an email to contact ME via their online portal. How is that going to help me?

I would love to leave a review but alas my appointment wasn’t even on the books. Per the receptionist, “there have been a lot of appointments not booked through the app per our clients”. Seriously...why even have the ability to schedule online/through an app of it doesn’t even work. Sounds like bad business to me, and now, on a day off, in which I flew to anchorage for doctor appointments, I am not able to get a massage. I’m upset, disappointed and seriously am starting my morning off in a wrong way because of this. So much for having a stress free day.Receptionist offered a facial but I am not able to do that today due to the chemicals....and that was that. The ‘sorry, I hope you have a better day’ as I walked out the door served to piss me off more. You can tell I’m upset and hurting, please just let me leave in peace at this point.

The staff here is just so wonderful. The front desk girls are very nice, and the massage therapist was professional. One of the best massages I have ever had. The inside was also neat and smelled pleasant, just love the room with the white chairs.I will be returning!

Always on time! Comfortable, luxurious wait room. Friendly front counter staff - they know my name when I walk in. Franco is the BEST message therapist - I live near Tikahtnu, but drive further for the service I get at ME South Anchorage.

Massage Envy is great. Just got a healthy skin facial the other day and it was amazing. Chance is awesome. The management team is also amazing and pleasant. My experience has been great

Ive been going here for years. The atmosphere is soothing and staff is very friendly and helpful. I have seen my Massage Therapist, Franco, for years and he is very responsive and professional. He tailors each session to what is going on with me. Great place!!

A variety of skilled therapists...for a variety of massages. For me it eases the back pain. One monthly fee with transferable services. Treat yourself!

The staff are very personable. Ive been a member for a few years now. I travel a lot a the price alone cannot be beat. Ive seen a few good massage therapists here and they book up early just like your favorite hairdresser does if not faster. George was my therapist today and I walked out of the room a different person than when I walked out. My stresses, aches, and pains were a distant memory. over the last 20 years of seeing over 30 massage therapists, he in the top 5. I highly recommend him and this location!

My husband gave me a gift card for our anniversary. I got two sessions, a facial and a massage. It was the most relaxing day I have ever had. I will definitely been returning.

Christyanne is a wonderful therapist! She was able to relieve my sore back and calf muscles with ease. I recommend a 90 minute massage. Ask about their other services and membership!

My wife set me up for a “men’s facial” because I get ingrown hairs from shaving so often because of my job and having sensitive skin. The esthetician was very knowledgeable and set up a regimen for me at home. I will definitely be coming back! Thank you.

Some of the therapists apparently don’t like when a client asks for a different technique that the one they are using. If they are professionally trained they should know a variety of techniques and should accommodate the needs of the client.

I received my first massage ever today and it was amazing. Ive never been to such a relaxing environment before. Definitely will be back!

Absolutely love the massage therapists and estheticians! The inside is always clean and relaxing! I would highly recommended to anyone looking for a massage or facial service.

This place is being run by incompetent owners who dont care about there staff or their customers. Didnt used to be that way. I am willing to bet under this management the establishment will be closing for good soon.

Highly recommend! Best massage ever. Staff are management are extremely proffecional and dedicated to their work! ♡♡♡My mom got her first facial for her 60th birthday and she wants to make a routine now.Go try them out,you will not regret.

Ive been coming here consistently for a year now and i couldnt ask for a better experience. The front desk staff is always pleasant and I couldnt ask for better quality therapists. They have helped me improve my wellness in more ways than one! I definitely recommend checking this place out!

The front desk staff @ the South location was very pleasant and friendly. The massage therapist was amazing I will definitely return.

I absolutely love this place! The girls up front are always so sweet, and I had the best massage I’ve ever had by Michael!

Had my first facial ever! Loved it! I can already feel the difference in my skin!

Love all the massage therapists, estheticians, and the front desk girls. Very good management. Very clean and perfect location!

I got both a facial and a massage both were great. I wish,however, that it wasnt so expensive to get personal care like this.

Kathy was so awesome. My first and thanks to her not my last

Had an appointment. It got canceled 10 minutes after it was supposed to be started. Was told to call the manager to see what she could do for me.... shouldn’t the manager be calling me to apologize??

Very good manager, friendly front desk teamWell trained massage therapists and estheticiansCleam and relaxing spa rooms, convinient location

My husband set an appointment here for me for our anniversary, so we drove down from the valley and it turned out that there was no appointment noted.We were told that the manager would call us the following morning and arrange a reschedule, no charge. We received no call for the next two days, so eventually my husband called back and, after speaking with the manager, rescheduled for the following Saturday.I am here today, dealt with the sidelong glances and subtle attitudes from the 2 front desk girls (maybe the comped massage was noted so they figured I was trouble? Idk). It is already over 20 minutes past my appointment time, and I havent even left the Tranquility room. Went out to inquire and was cut off youll get youre full time, dont worry about that. My concern was more my schedule for the day, but ok. Thanks.Did go the bathroom. Very industrial/commercial, no effort there but maybe Im just being negative. This place is nothing like Tikatnu Commons, I def recommend making the drive there even if its farther for you. No level of awesome massage will un-stress me from dealing with this branch thusfar.

Mimi is phenomenal! I finally found the perfect therapist!

One person says one price deal and the other says a different one. Shady shady

Massage was great and the service of the girls at the front desk was excellent!

They are very professional, on time and relaxing!

This place has ruined me for any other spa!

Friendly staff, clean and professionally run

Always a great experience!

Franco!