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Four Stars Toyota
2600 E Broadway St, Altus, OK 73521, United States
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Four Stars Toyota

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Lo
Review №1

I have bought 2 vehicles from Four Stars, 2014 Toyota Highlander and a 2018 Toyota Camry. I have all the maintenance done on my vehicles here as well. Every aspect from buying and maintaining my vehicles has been great. My salesman has always been John and he is fantastic and I recommend him and this dealership as a whole.

JH
Review №2

Awsome place to buy a car or get your current car worked on. Staff are very friendly and ready to help at a moments notice.

Ke
Review №3

Got a great deal on a new truck. Great experience.

St
Review №4

After my alternator and battery died in Quanah, Texas during a long road trip far from home, I arranged to have my RAV4 towed to Four Stars. While waiting for the tow truck, I called the dealership and was assured by Dave, the service dept manager, they would work me in. Upon arrival, service tech Darrel checked me in and kept me up to date at every step of diagnosis and repair. Three hours later I was back on the road. I am grateful to the Four Stars team for their response to my emergency. They turned my day around in a memorably positive way.

CJ
Review №5

I didn’t even buy a car here, but the guys who helped me Israel and Gabriel were amazing! I was looking at one of the used trucks that they had. Israel went as far as to video call me to show me the truck and give me a full walk-around. Overall, this dealership was amazing to work with.

Ju
Review №6

John Timmons is the MAN!!! Go see him if you want a new car. Goes above and beyond for you

Be
Review №7

First, I was pretty impressed on the professionalism at this dealership. Their customer service was phenomenal, not many dealerships have this quality. They serviced my vehicle without any hesitation and were in direct communication with me. I had an oil change, tire rotation, and a new battery installed. I highly recommend this location.

Ps
Review №8

Grrat customer service love my new car from them

Er
Review №9

I’ll preface this review and say I have not purchased a vehicle from this location. This review is primarily in regards to the Service and Parts department. I own a 1999 Toyota Tacoma that was in need of major repairs. Darryl in Service was more than helpful and very informative in assisting me with locating repairs that were a priority to make the vehicle operate efficiently. I never once felt I was being sold additional services that were not needed. Also, I was able to schedule service in a timely manner and given the opportunity to receive a loaner vehicle if required. When my vehicle was in their shop being repaired, it was the technician’s priority versus other locations that have technicians bounce from vehicle to vehicle and all of the repairs were done on time as promised sometimes even earlier than expected. The Parts Department was also helpful in assisting me in piecing together parts that were needed to rebuild my vehicle. Every time I came in to pick up parts they were very attentive and included diagrams on how to properly install the purchased parts.

Bi
Review №10

Just had my car serviced at this dealer for the first time. Great experience.

Ci
Review №11

Toyota sales person was very helpful and polite. They worked with me so I could get the Toyota car I got. I always thought Toyota vehicles are excellent and last long time.Thank you Toyota.

Te
Review №12

Great salesperson Isreal, so helpful and knowledgeable

Mi
Review №13

So grateful for Jason Currid and the MX team at Four Stars Toyota! My wifes Lexus just passed 100K miles and needed 4 tires, an wheel, alignment, oil service, and some molding repair. Jason ordered the required parts and tires we wanted, gave us a loaner car and got us all fixed up before we left on our road trip! Even better, a very fair price for the tires and every thing else we needed. (I always crosscheck my prices and Jasons quote was right about what Id pay online but I definitely wouldnt have got the great local service!). Thanks Jason!! Couldnt ask for better service at a fair price!!

Sc
Review №14

Marvin Tate was awesome to work with. I bought a used truck sight unseen based on photos and trust, 500 miles from my home and had it delivered. Ecstatic with it. It was even nicer than I expected.Excellent service.

Sh
Review №15

Easiest and best experience I’ve had thus far on getting a new car. No hassling, had a quick and easy sale. If you want a great experience on purchasing your next ride I would recommend them. My sales professional was John Timmons and he was awesome! Thanks John and thank you Four Stars Toyota!

Da
Review №16

They are amazing and want to see you walk out with something you want and will love. I bought a 2016 Ram 1500 today from them.

St
Review №17

Ask for John T. the best sales guy around! We have purchased 4 cars from him and each time has been a great experience. I made the mistake and purchased from a Toyota dealer 50 miles east and it was a horrible experience. A week later my hubby reached out to John Timmons to help in the search for a truck. John found him exactly what he was looking for within the price range. Gary in financing is quick and fair and they don’t add additional fees. We were in and out in less than an hour. The service department has always treated us fairly, I will transfer all my service for my new 4Runner to FOur Stars when it is due. Stay local or if you are in OK/TX this place is worth the drive.

Ch
Review №18

I purchased a new 2020 Highlander from 4 Stars Toyota. We waited 2 months for the vehicle to arrive. It was delivered on time! I had a couple of minor concerns and reached out to our sales person Lisa Carr. Lisa took care of our little concerns and made sure that our communication was on point. We couldnt be more satisfied with our experience with 4 Starts Toyota.. Thank you for taking such great care of us!!

Vi
Review №19

Great serviceGreat staff

Je
Review №20

Jason from Four Stars Toyota was so helpful, and incredibly knowledgeable about all things vehicles! He helped with our Scion FRS recall (that involved taking apart the motor), winterized our vehicles, and installed Spider headlights in the Scion. He went above and beyond to help us, especially given our short time frame for our move across country. He adjusted the Spider headlights as needed, and he was such a pleasure to be around. We definitely recommend going to him with any of your car needs. He will definitely get it done well for you, and his witty humor made the entire experience not feel like a chore (to get the car worked on). He makes Four Star Toyota definitely a Five Star business! Much thanks to him!

Fe
Review №21

Professional and courteous and flexible

mi
Review №22

They are not pushy when you go thwre

Mi
Review №23

Very nice and helpful

Pa
Review №24

Good people

Fr
Review №25

Service department had the car serviced and ready quite fast!

Di
Review №26

This past May I purchased a Highlander. I had a great experience. At this time, I realized I didn’t need the room anymore, so for budget and practical reasons I decided to look into a trade in option. From the moment I contacted the dealership, I was treated with fantastic customer service. John took the time to find me the best option, and Gary got me a great deal that financially worked for my budget. I love my new (very new) Corolla! I look forward to being a lifelong customer.

JA
Review №27

Josh Pollard gave great customer service. He contacted me by phone and email. He set up a time to meet with me that was at my convenience. He answered any questions. He was calm and professional. He was not high pressure at all. He allowed me to test drive what I specifically asked for and didnt try to convince me otherwise. Great experience. Gary was pleasant in finance and the service department was friendly and set me up for service appointment . Thats the way to get and keep a customer!! I feel I was treated fairly and got a good deal on my Highlander

Be
Review №28

Long-distance car purchases can be challenging but Cristian made it as easy as possible. He was very responsive and clear. When someone else began to look at the car I was interested in, he let me know, giving me an opportunity to adjust my plans. He and the Finance representative made a great team, securing a better interest rate, to enable me to obtain an extended warranty adding only $20/mo more than I had planned on. The price of the car was good enough that there was no need to negotiate for a lower price and I was in-and-out in about an hour. This was one of my better car-buying experiences.

T
Review №29

John Timmons is super friendly, informative, and helpful. The financial guy, Gary, worked very hard to get us the best deal possible. They listened to our concerns and worked with us. We got a better car than we ever thought possible. I always wanted a Camry and now we have a 2017 Camry SE.

Kr
Review №30

This place is awesome. Fast service! Nice people! They were ready to get me in a car! They went above and beyond! I recommend this place! ⭐️⭐️⭐️⭐️⭐️

Do
Review №31

Putnam Toyota was running a promo on tires. I found the price to be exceptional so I purchased very nice tires at a great price. The process went very smooth and I received well above average service. These guys are friendly, knowledgeable, and go the extra step to help get the right product for you. TWO Thumbs up for Jonathan and Frank! Thanks!

De
Review №32

Great service. Great communication

Ri
Review №33

Great customer service! Extremely knowledgeable and helpful staff especially Jason, service department.

Cr
Review №34

The staff at Four Stars Toyota is great!! It is a no pressure car buying experience. They let you look, ask questions, and give you the time to think it over. They are also very knowledgable of all the features and spend the time to go over them with you. All in all a great car buying experience!

Un
Review №35

Have not bought a new car there yet but was given the opportunity to test drive several cars there new and used. The salesman John was very helpful every visit. Just gave me the keys and off I went. It gave me the chance to look over the car at my own pace and able to take my time to evaluate different aspects of the vehicle I was interested in and I greatly appreciated it.

Ad
Review №36

John was absolutely amazing and helping me purchase a new car on my own. He explained everything to me and took his time. He made sure i was taken care of and Ive never had such amazing service before. Thank you for make this cake buying experience the smoothest and stressful process ever.

Mi
Review №37

Parts manager was very helpful with my questions regarding a driveline part. Would recommend parts department.

Te
Review №38

I have purchased vehicles from these guys for 15 years, even before they became Putnam Toyota. Theyre service is incomparable, and the sales staff is very friendly and knowledgeable. They go above and beyond what they need to do to make sure their customers are taken care of. Even those customers who didnt buy from them. And, even if you dont want a Toyota, they can get you what you want. Shop them in your search just to compare prices. Wont cost you a thing except some of your time. I intend to continue to buy from these guys from now on. Those negative reviews that are on here must be from someone who is determined to either never be satisfied, or is mad at the world to start with. If you treat others as you want to be treated, there will never be a problem at Putnam, or anywhere else for that matter!!!

Te
Review №39

Worked there. It was probably one of the best experiences I ever had. I also bought there and got a pretty good deal. The customers couldnt be any better and the management really does care about their clients, new and those that are returning. Sales all the time and they will also try new things to improve the customer experience. If you need any help ALWAYS ASK FOR JOHN TIMMONS!

Ri
Review №40

The Finance manager Gary helped my parents get financing approved over the phone and had all paperwork ready the next morning. My parents were in and out of the lot with their new Tacoma in less than an hour. This was definitely the smoothest vehicle purchase my parents have made. Great service and very helpful staff!

Ca
Review №41

This is our 2nd vehicle we have bought from John and the experience just keeps getting better! Taking time with us after closing was mind blowing! Thank you John and Gary and staff!!!

Vi
Review №42

The guys at Four Stars Toyota are a prime example of how customer service is done RIGHT. John Timmons and Gary Deeb were very sincere and professionals in their field. They took care of my needs while keeping my budget in mind and provided the best experience one could hope for when financing a vehicle. Im super impressed with their dedication and will definitely go them again!

Ja
Review №43

Excellent service; courteous, no cramming.

Je
Review №44

Just purchased a 2019 C-HR. I live near Lawton but work in Altus so I had a choice of dealerships. I am so glad I chose Four Stars Toyota. Noel worked around my work schedule and the total process took no more than an hour and a half total. I received a better deal than I was ready to negotiate and a fantastic interest rate. Noel, Dell, Gary, and everyone at the dealership is super friendly and not once did I get the oogey feeling you can experience at other places. I will definitely return for my (and my sons) future car needs!

La
Review №45

John Timmons completely surpassed my expectations of the car buying experience, and made it quick and hassel-free. He was not pushy, and was extra helpful. He even watched our 18-month old while we signed papers. We cannot thank him and the dealership enough for their superior customer service.

Bi
Review №46

Easy hassle free pickup buying experience. John explained everything and answered all my questions. I would recommend John Timmons and Four Star Toyota to anyone wanting a new Toyota. Thank YouUpdate 10/20 - purchased a Highlander Hybrid, thank you John Timmons for your help. 2/4/21- I had to have a recall and other service work done . Outstanding customer service, thank you Jason and 4 Star Service Dept.

Sa
Review №47

Great Service .We had recalls, so they at the service dept. Treated us to a loner vehicle till ours was ready.Same Day Service.5 Stars Here!

ra
Review №48

They are the best

Ro
Review №49

Do not recommend this place at all. Bought my tundra here. First time I had it serviced the drain plug was stripped. They had done engine work on it. Next time I had it here they cracked one valve stem for a slow leak and the next morning I came out to a flat tire.Next time I had it serviced here they charged me for tire rotation that I didnt ask for, and didnt rotate the tires. Then they said there was a recall and had it in the back for three hours, then couldnt give me any details on what the recall was about. Next time I get it serviced I found theyd stripped the drain plug AGAIN and silicone it up not to leak. So that was what they were doing for hours when they said there was a recall.I wouldnt trust these people to clean my windows.

Ru
Review №50

Great place good people to work with. We bought a car. It only takes a few minutes.

Br
Review №51

I couldnt be more pleased than I am with the sales team, service department, management team and receptionists. They were well informed and answered my many questions in a friendly and timely manner. In terms of customer service, in my opinion they are second to none, I receive a call periodically to make sure everything is going ok with my vehicle. Even though I work out of town, Im still able to getting my vehicle serviced. Putnam will send someone to pick up my car and deliver back to original location. I dont have a negative thing to say about Putnam. They are great!

Ti
Review №52

I purchased a new Tacoma SR5 and had a very good experience. This is the first new vehicle Ive ever bought and Josh Pollard and Gary Deeb were very courteous and professional to work with.

Ll
Review №53

2 years ago we bought a 2018 Yaris AI. Financing was easy, and the whole experience was pleasant. 2 years later, we go to trade in having always made the payments before they were due and having no other delinquent payments and these people tell me they can only finance lower than the the original price for the Yaris. They low balled me on the trade in. Offering a good $5000 less than it is worth. Stay away!

Eu
Review №54

I wouldn’t advise anyone to purchase a used vehicle from these guys online. I purchased a vehicle had the car shipped to my location in NC. When the car arrived it had more than 1000 miles more on the odometer than was advertised, I also asked that they at least detail the car inside and out, they did not. The car also arrived with a nail in the tire which required the tire to be replaced. I contacted the salesman to see if they could at least pay for it, no response of course. BUYERS BEWARE!!!

Pa
Review №55

I came in with a particular car in mind. They were very helpful and answered all my questions. I came out with the car I wanted and with a price I could live with. I have told all my friends about them and encouraged them to go see them for their car needs.

Ba
Review №56

Very good service. I see why its rated four stars. I had a nail in my tire and they repaired it with a smile and at no cost.

Li
Review №57

Fantastic sales experience! I hate going in and haggling all day. I called them, they listened to my situation and made a great recommendation. They even delivered the car to me! WOW! Will never buy from any other dealer! Thank you Four Stars Toyota for the best customer service ever!

My
Review №58

Great people. So helpful, not pushy and helps you get excatly what you need and want! Thank you so much John for being a awesome rep that made the buying experience easy and awesome!

pa
Review №59

We came here looking for a suv and they were able to get us in one thank you four stars Toyota for your business yall were really amazing.

Ga
Review №60

Ive dealt with these guys for the 2 vehicles I have now.i must say Im overly satisfied with the service they have here, from choosing the vehicle I want to having the best prices around.its really a no hassel,not pushy experience with them.

Br
Review №61

Nitrogen in your tires is the way to go, and they are the only ones that have it. It will keep that pesky tire light from coming on during the winter, when your tires are only down a pound or two. I feel it improves fuel mileage also. The guys do a great job in service. I took my pickup in yesterday, I no longer have one of theirs, and they swapped out my tires to nitrogen and even took the time to make sure my computer showed that all was good with each tires PSI. I have had great experiences with Nitrogen being in my tires. I drove to northern California and back pulling a trailer and found that all 4 tires were down merely 1 PSI from my starting pressure. Thats a lot of miles, elevation changes, temperature changes, and just a lot of work on the tires. Talk about reliable!!

jj
Review №62

We did our homework. We found the SUV we wanted and made a reasonable offer on Labor Day. We heard back from Josh Pollard the next day and he asked us to come down and test drive the 2018 Highlander; said he believed we could strike a deal. The vehicle was up front and ready. It performed like we expected it would. Josh had a proposal ready and we did strike a deal! We left with the vehicle about an hour or so after getting there. Josh had already talked to his Manager Dell Pauley who also took the time (after the sale) to talk to us for a good while and we got to know him pretty good as well. Theres a fantastic group of people, very personable that work at Four Stars Toyota. We got the feeling of a good, honest dealership that we plan on doing business with for many years to come. We are out-of- towners and sadly we couldnt find the same customer care in the town we live in so we had to look elsewhere and were glad we did. We also wanted to mention Gary Deeb who worked hard in getting us a comprehensive maintenance agreement for a great price to boot. My wife and I love the new SUV and plan to do some traveling. Thanks Four Stars Toyota and to the great group of professionals that really care about their customers.

Ja
Review №63

Four Stars Toyota and Salesman John Timmons was once again a very outstanding auto buying experience. Quick, easy, no hassles. John was very knowledgeable about the Tacoma we were interested in and answered all of our questions and more. After our purchase he took the time to show us all of the features of our new vehicle and made sure we were comfortable before we left the dealership. Our finance representative Gray Deeb, was just as nice and knowledgeable about our purchase contract and also answered all of our questions to our satisfaction. If you are ever looking for a new or used Toyota, I highly recommend coming to Four Stars Toyota in Altus, Oklahoma. You will get treated right!

Fa
Review №64

They will charge you arm and leg when it comes down to interest. I purchased my vehicle from them with the purpose to build my credit and i confirmed with financing officer that they do report to the credit bureaus which they did confirm however it was never reported to any of those credit bureaus and they charged me 30% interest on the top of it so be careful, there is no honesty here at this business.

Ma
Review №65

Do not buy from this dealer go to Lawton or somewhere else just not here they Will. B.S you to get you to come in telling you that exact unit you are looking for is in stock In reality they do not have anything even close to what you called about I drove 50 miles under the pretense the Tundra I wanted was there and when I arrived they had a total of 4 tundras These people are crooks

Jo
Review №66

The guy that help me was very helpful.i told him what was going on.i was impressed, that he check it out.good job. Date 9-10-2019

Ke
Review №67

I leased a new truck through Putnam Toyota and the experience was nothing less than exceptional!! They found the exact truck I was looking for, installed all the accessories, and provided the best service I could imagine. Im positive that I could not have gotten a better deal anywhere else and the staff were extremely professional, nice, and helpful. The owner, Devin Graves, personally introduced himself and provided assistance with questions and information about the vehicle. John Timmons was my sales person and he worked diligently to provide an excellent product and service. Gary Deeb is an amazing finance manager who got me approved quickly and worked to get me the best payment possible. They all make sure its a quick and pleasant experience which makes you feel like family and the service department was extremely knowledgeable and helpful. The girls at the front desk were welcoming, warm and helped whenever possible. Unlike other times at other dealerships where Ive had to wait all day to get the run-around and was hassled and exhausted by the end of the day, Putnam Toyota provided an excellent experience and I walked away feeling like family and excited about my new truck. Thank you to everyone at Putnam Toyota!!!

Br
Review №68

Great people!Would highly recommend!

Ki
Review №69

Best Experience Ever! Very smooth experience when I purchased my Toyota and when something was wrong with my car and I did not want to take a chance and drive it to Altus... Mr. Graves, the owner of Putnam Toyota personally spoke to me and told me he would have a loaner car brought to me and would have my vehicle picked up by his service department. My car was fixed and brought back to me. The reason why this is so special… I live in Clinton, OK! This dealership deserves 10 stars!

Ke
Review №70

After just moving here and needing service done on my car. Dave got me in and out quick and made the processes very smooth!

Sh
Review №71

Nice people. Toyota headlight cost 268.00 to replace bulb. Wont be buying another Toyota.

Ja
Review №72

Hassle free shopping. I have bought 2 cars at this location.

Ja
Review №73

I could not be happier with our experience in purchasing our Rav 4. John Timmons was excellent and I highly recommend him. He took extra time with us in explaining all of the features on our new car. He gave us his number and encouraged us to call him any time we had questions or concerns. He was super informative and knowledgeable! I will continue doing business with Four Stars Toyota and John Timmons!

Ri
Review №74

Good sales and service. No pressure from the salesman and very friendly. I highly reccomend everyone by from Four Star Toyota in Altus Oklahoma and ask for for John Timmons, great individual that will work to make you happy.

ko
Review №75

Went in for my first oil change then on my way home my engine began to smoke. I took it back and they said the transmission fluid was leaking. How do you mess up the transmission during an oil change. They even tried to say it was my fault and that i hit something on my way home. And keep in mind my car is a 2014 and its barely 2016 its almost new. I will never go back there for service despite the fact i bought a service plan for like 2000 dollars.

J
Review №76

Quick service and friendly techs. Plus good selection of cars and trucks.

St
Review №77

The parts department helped me out and made sure I got what I needed

Jo
Review №78

You will be SPAMED by this company!I was in Altus for military duty and needed to have a tire repaired, I went to Putnam, they did a good job. However, for the past 3 years Ive been receiving their SPAM emails. Every time I follow the link to unsubscribe, but the messages continue to come.I cant in good faith recommend doing business with a company that is so carless with customers personnel information.

Jo
Review №79

Awesome service. Recommend them highly.

Ca
Review №80

I would never buy a vehicle from this dealership. A friend of mine bought a used vehicle from Putnam a couple of years ago, and I was present when he bought it. When my friend asked the sales person about the title history, the sales person told him that the vehicle had a clean history. Last week my friend was trying to sell his vehicle to another dealership in Altus, but was informed that his vehicle had bad titles for re-buy by manufacturer as a Lemon in California and Texas. The Oklahoma title my friend was given was a Duplicate Title, meaning the title was lost. Putnam now claims that Oklahoma doesnt have any disclosure laws, but I think there is a big difference between disclosing something, and straight out lying. Putnam doesnt respect the American Flag Etiquette, as was obvious previously on Facebook, so how does one expect them to respect American customers.

ka
Review №81

Today I purchased a car at Putnam in Altus. I must say going into it I was very nervous seeing as though it was my first car buying experience, I was also a little worried because my car was an 04 Taurus and I wasnt sure they would be willing to work with me on a trade. the first time I went I just looked at the cars on the lot and talked to Ramiro and john who were very knowledgeable and not pushy at all, I wasnt ready to drive because I wasnt committed to the thought of buying yet. yesterday I went back and Ramiro helped he by letting me drive the cars I was interested in and even talked to me a little about what my options were as far as my interest rates, he even had the sales manager Dell come out and speak to me about everything he could do to get me in the car that was best for me, he even offered me $500 for my trade!Today I purchased a 2013 Camry and could not be happier!!! Gary (the finance manager) worked so hard to get my payments exactly where I needed them to be. the customer service here is top knotch, and they made my first time buying smooth and comfortable!!!! definitely recommending Putnam to my friends!

Su
Review №82

Quick and timely service. All systems checked out. Very friendly too.

Ch
Review №83

I have a Tundra with 356K miles, so it is starting to show its age. Whenever it does something I am concerned about, I visit these guys and get an idea of what to check on. If/when (lol) this truck finally gives up, Ill probably be getting another Tundra from here.

Ke
Review №84

I recently purchased a Toyota Hybrid LTD from Four Stars Toyota in Altus, OK. From my first call until today it is absolutely the best customer service I have ever experienced. I was very specific about the technology features, color, and interior I wanted. I was also interested in a hybrid, but I didnt know if that would be a good choice for me. John Timmons quickly won my confidence because he was knowledgeable the Avalon, and genuinely interested in advising me, so I could make a good decision. Key Points:- Usually when I go in to actually purchase the car, after many hours of negotiation, it takes hours. There is tons of paperwork to sign and discuss. John had everything ready when I arrived. My paper work was completed in minutes, not hours.-John Timmons spent about two hours, with me, in the car, explaining the many new technology and safety features. He didnt stop until I was informed about Apple Play, Entune 3, new safety features, and all of my questions had been answered..-John Timmons assured me that he would still be there for me after I left the dealership.I have him on speed dial and he responds quickly to assist me with whatever question or concern I have. I want to purchase all of my future cars with John Timmons!I live several hours away from Four Stars Toyota. Im so glad I made the trip and am encouraging all my friends, If you are buying a new car, get to Four Stars Toyota in Altus, OK. It is definitely worth the trip!!

Er
Review №85

This dealership and service advisor Chris Ross have set the bar for manufacturer dealerships for me. Halfway across the country for some training at Altus AFB, and my fairly new Tacoma, under warranty, was suffering from some very squeaky rear leaf springs. Without questioning what has been modified on the truck (nothing anyway) or my diagnosis, Chris said he could get it up on the lift, and in the meantime do some research to see if there was a known problem. After dealing with dealerships back home I assumed this was lip service, and was very wrong. Upon my return that afternoon, he already had the parts on order for a Toyota fix and said he would call me when they came in, but still wanted to get the truck up on the lift and take a look. Sure enough, when the parts came in, they got my truck in the next day and had me back on the road with a non squeaking Tacoma. The service department at Four Stars Toyota, and specifically Chris Ross, were beyond accommodating and willing to help, and other dealerships should take note. If ever back in Altus and needing to have a vehicle looked at, I wont hesitate to take it to this dealership. Thanks!

Se
Review №86

Outstanding Customer Service!First and foremost, this dealership is, by far, the best dealership I have ever seen with the finest people committed to getting the job done in a timely manner. I had my vehicle brought into Four Stars Toyota for a service appointment because I had an oil leak, along with a knocking sound coming from the engine (Not good). This was the only service center in Altus with the highest ranked reviews, so I brought it here. The vehicle I own is not a Toyota, it’s a Kia Optima. One of the technicians took my car out for a test drive so they could hear and diagnose what the knocking sound could be. Minutes later, the service manager (Brandon), and the advisor (Dave), walk over to me in the waiting room, sit down, and inform me that my engine HAD SEIZED. Completely failed! Of all places, how could my vehicle be completely done? Especially at a service center. Just a few minutes later, Brandon had walked back into his office and called someone he knew personally who used to work for Kia. This individual told Brandon to inform me about the engine recall on my car. About 2 minutes after he got off his cell phone, Brandon has an email in his inbox, prints it out, and shows me the particular recall for my VIN number. I couldn’t believe what was happening. Brandon encouraged me after hearing the terrible news on my car, that this recall was written in black and white and I had all the ammo I needed to get a brand new engine rather than paying $10k out of pocket. Had Brandon and his team not taken the time to go above and beyond like they did, I would have never known about the recall. It amazes me because I never asked him to make a phone call like that, he just did it because this place is devoted to OUTSTANDING CUSTOMER SERVICE! And now, my car has a brand new engine at no cost to me. None!! My initial reaction to the situation was a panic, thinking I was forced to get a new vehicle. I am currently in the Air Force, and traveling to and from work is an absolute necessity for my lifestyle along with my fiancé. All of this happened right before Christmas, which was hard. But, I was given a service loaner vehicle to travel all the way home to Virginia for me and my fiancé to see our family for Christmas! Again, above and beyond. Big thanks to Brandon and his team in the service department. I am very fortunate and blessed to have come in contact with all the folks here!

Al
Review №87

A real service department, correct parts, fast install!

Al
Review №88

Great Friendly people and get great deals

We
Review №89

John Timmons made me feel very comfortable with buying my new 2017 Prius. He explained everything about the car and was very patient with all my questions !! I highly recommend buying a car from John Timmons at 4 star Toyta !!

Be
Review №90

Huge shout out to the service department !! Thank you to Brandon Lollis and his team!! You are amazing honest people and I am very grateful to you all!!

Vi
Review №91

Staff is great and is always willing to help.

De
Review №92

Awesome service, quick and affordable. Makes my Yaris purr!!!!!!

Ju
Review №93

They didnt have the car I wanted in stock but they got one from another dealership a few days later. They really worked with me and helped make everything affordable.

Ge
Review №94

Great service and really nice personal

Be
Review №95

This place is a joke. Devin the owner is a complete legal robber.

s
Review №96

Never hesitate to purchase your car or truck at Putnam Toyota. Sales and service departments are above reproach.

ly
Review №97

I get my rav 4 oil changed here i do not like the one i got mine at

Ch
Review №98

Outstanding!!! John T., Christian G. and Owner Kelly S. Were TOP NOTCH!!!

Le
Review №99

Awesome service 👍

Ch
Review №100

Always great serve and friendly people!

Information
59 Photos
100 Comments
4.5 Rating
  • Address:2600 E Broadway St, Altus, OK 73521, United States
  • Site:http://fourstarstoyota.com/
  • Phone:+1 580-482-3814
Categories
  • Auto repair shop
  • Toyota dealer
  • Used car dealer
Working hours
  • Monday:8am–7pm
  • Tuesday:8am–7pm
  • Wednesday:8am–7pm
  • Thursday:9am–6pm
  • Friday:Closed
  • Saturday:8am–7pm
  • Sunday:8am–7pm
Offerings
  • Oil change:Yes
Payments
  • Cheques:Yes
  • Debit cards:Yes
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